• 마케팅과학연구
• /
• 제18권2호
• /
• pp.65-88
• /
• 2008

본 연구는 중국 프랜차이즈 시스템에 참여하는 본부와 가맹점 사이의 신뢰에 영향을 미치는 요인에 대해서 규명하고자 하였다. 중국의 외식 프랜차이즈 산업 가맹점을 조사대상으로 한 실증분석 결과, 프랜차이즈 시스템에서는 신뢰의 형성이 매우 중요하며, 이를 위하여 본부의 가맹점에 대한 지원의 강화, 양자 간의 원활한 커뮤니케이션, 가맹점의 과거결과에 대한 만족의 증진, 양자 간의 갈등 예방 및 해소가 필요하며, 이러한 본부의 가맹점에 대한 지원과 원활한 커뮤니케이션이 가맹점의 과거결과에 대한 만족을 증가시킬 수 있고, 원활한 커뮤니케이션이 양자 간의 갈등을 감소시킬 수 있는 것으로 나타났다.

• 한국프랜차이즈경영연구
• /
• 제13권2호
• /
• pp.1-15
• /
• 2022

Purpose: The globalization of the Korean restaurant franchise industry differs from the business performance of enhancing the brand image and customers' intention to revisit depending on the degree of localization marketing. Therefore, it is necessary to consider the extent to which the localization marketing activities of overseas Korean restaurant franchise companies affect the customer's perception. This study aims to investigate the effects of localization marketing (Localized Menu, Localized Price, Localized Service Experience, Localized Promotion, Localized Physical Environment) of Korean restaurant franchise companies on customer revisit intention. Research design, data, and methodology: For this study, 150 questionnaires using local Korean restaurants in Beijing, China, were analyzed using SPSS Ver.21 and AMOS Ver.22. Result: It was confirmed that the localized menu, localized service experience, and localized physical environment all affect the intention to revisit customers. Based on these verification results, if overseas franchises fully recognize localization marketing, which is an important factor for local business success, and establish localization strategies, they can gain an edge in competition with local Korean restaurants or restaurant franchises founded by locals. There may be a higher probability that However, it was found that localization price and localization promotion had no mediating effect of brand image between revisit intention and revisit intention. It was found that it had no effect on the degree of inquiry and had a negative effect. Conclusions: Due to the impact of the COVID-19 pandemic, there have been many changes in the domestic and overseas food service industry over the past two years. Therefore, in future research, it is necessary to study the localization of overseas Korean restaurant franchise companies that are more multidimensionally subdivided. Various measures of customized localization marketing for optimal regional characteristics should be developed and applied to enhance customer revisiting and brand image of Korean restaurant franchise companies entering overseas. In the future, this study will be meaningful data for the establishment of localization marketing (Localized Menu, Localized Price, Localized Service Experience, Localized Promotion, Localized Physical Environment) strategies for Korean restaurant franchise companies that consider overseas expansion or have already entered.

• 한국전자통신학회논문지
• /
• 제15권2호
• /
• pp.231-236
• /
• 2020

현대 사회에는 스마트폰을 사용하는 사람들이 대다수이며, 이들의 편의성을 위한 모바일 주문 및 결제 시스템들에 대한 부분이 두각 되어 가고 있다. 모바일 결제 시장은 점점 증가하는 추세이며 중국에서는 71%가 넘는 시장이 이미 형성되어 있다. 국내에서도 많은 모바일 결제 시장이 성장하는 추세인데 이는 대규모 프랜차이즈에서 밖에는 제공되지 않는 시스템으로서 보편적으로 보기에는 어려운 감이 있다. 이에 본 논문에서는 프랜차이즈뿐만이 아닌 소규모 업소에서도 쉽게 사용이 가능하면서도 현대 사회에서 요구되는 사용자들의 편의성을 위해 근거리 무선 통신 기술을 활용한 모바일 주문 및 결제 시스템과 이에 더해 언택트 마케팅에 대한 소비자들의 요구 사항 또한 충족할 시스템을 제안한다. 근거리 무선 통신 기술을 통해 개발된 디바이스와 스마트폰, 메인 서버간의 통신을 이용하여 모바일을 통한 주문 및 결제가 가능한 시스템을 제작한다.

• 한국프랜차이즈경영연구
• /
• 제6권1호
• /
• pp.21-41
• /
• 2015

The purpose of the study is to review the real situations of the income-gap between urban and rural areas which is focused on as one of the biggest issues revealed in the process of Chinese economic development and to find out which factors will alleviate or deteriorate such income-gap, also to find out such factors will effect differently on the regional characteristics. To analyze it, six factors such as industrialization-ratio, urbanization-ratio, tertiary industry-ratio, the level of both governmental educational support and agricultural support, and Chinese dual-economic structure are considered as explanatory variables, and OLS regression analysis was implemented to the factor data for the period of 1986-2007 about Chinese 31 districts(castles and cities). The results of the analysis show that both industrialization factors and urbanization factors affect significantly to alleviate income-gap between urban and rural areas, and as predicted, they also shows that dual-economic structure between urban and rural areas is the most biggest factors to enlarge the above mentioned income-gap. However, in accordance to the different level of economic development in eastern, central, and western districts the study shows that such factors will affect them differently respectively. The contents are as follows; In eastern district governmental educational support factor will affect the most great influence to alleviate the income-gap, in central district industrialization factor will affect the most great influence to alleviate the gap, and western district governmental agricultural support factor will affect the most great influence to alleviate the gap. Therefore, in solving the issue of income-gap between urban and rural areas in China we recommend that it is necessary for more differential policy in considering regional characteristics than unilateral policy to Chinese whole areas.

• 한국프랜차이즈경영연구
• /
• 제12권4호
• /
• pp.1-11
• /
• 2021

Purpose: The franchise system started by Singer Sewing Machine in the US is acting as a national economic growth engine in terms of job creation and economic growth. In China, the franchise system was introduced in the mid-1980s. And since joining the WTO, it has grown by 5-6% every year. However, compared to the growth rate of franchises, studies on shared growth between the chain headquarters and franchisees were insufficient. Accordingly, recent studies related to shared growth between the chain headquarters and franchisees have been active in China. The purpose of this study is to examine the knowledge transfer system between the knowledge creation, knowledge sharing, and the use of knowledge by franchise chain headquarters in China. In addition, the relationship between franchise satisfaction and performance is identified. Research design, data, and methodology: The data were collected from franchise stores in Sichuan, China, and were conducted with the help of ○○ Incubation, a Sichuan Province-certified incubator. From November 2020 to January 2021, 350 copies of the questionnaire were distributed in China, and 264 copies were returned. Of these, 44 copies with insincere answers and response errors were excluded, and 222 copies were used for analysis. The data were analyzed with SPSS 22.0 and AMOS 22.0 statistical packages. Result: The results of this study are as follows. First, knowledge creation has been shown to have a statistically significant impact on knowledge sharing and knowledge utilization. In particular, the effectiveness of knowledge creation was higher in knowledge sharing than in knowledge utilization. And we can see that knowledge sharing also has a statistically significant e ffect on knowledge utilization. Second, knowledge sharing was not significant for transaction satisfaction and business performance, and knowledge utilization was significant for transaction satisfaction and business performance. These results can be said to mean less interdependence of the Chinese franchise system. Finally, transaction satisfaction was statistically significant to business performance. The purpose of this study was to examine the importance of knowledge management to secure long-term competitive advantage for Chinese franchises. This study shows that knowledge sharing is important for long-term franchise growth. And we can see that there is a lack of knowledge sharing methods in the case of franchises in China. I n addition, it was found that the growth of Chinese franchises requires systematization of communication, information sharing measures and timing, help from chain headquarters, and mutual responsibility awareness.

• Human Ecology Research
• /
• 제58권2호
• /
• pp.177-186
• /
• 2020

This study examined consumer experiences on consumption value for the restaurant service and the effect of consumption value on consumer satisfaction. Consumption value was composed of four values: functional, social, emotional, and epistemic. Participants consisted of 407 consumers who live in Shanghai and have experience eating at Haidilao restaurant. The results of this study suggested that the perceived consumption value of the restaurant service varies by the socio-demographic backgrounds of consumers. Consumer satisfaction is affected by the epistemic, emotional, and functional values of the restaurant service. The effect of epistemic value on consumer satisfaction with restaurant service was the highest among all consumption values followed by emotional and functional values. There was no significant effect of social value on consumer satisfaction. This study showed that consumers pursue various values in the restaurant services which had a greater influence on consumer satisfaction than the functional value related to the primary purpose of restaurant services. As the consumer experience diversifies along with the globalized food service industry, it is necessary to improve the consumer satisfaction of restaurant services by investigating what values and experiences consumers pursue. The results of this study contribute to a consumer-oriented service design of restaurants by illuminating consumers' experiences with consumption values that influence consumers' satisfaction with the overall restaurant service.

• 아태비즈니스연구
• /
• 제10권2호
• /
• pp.65-77
• /
• 2019

The after China's reform and opening up, the country has been facing the era of material abundance based on its economic power. The Chinese food industry has been growing along with economic growth, high quality, and diversified customer needs. Also, as Chinese people have strong attachment to food, many food franchise companies have been also growing rapidly. As the Chinese government encourages and supports the field of food franchises, so that the quality and quantity of the Chinese restaurant industry have been improved largely. Meanwhile with the support of the Korean government to enter the overseas market, the number of Korean franchise companies are increasing to operate their business in China. Under the influence of Chinese food industrial climate, Korean companies are also in search of global market advancement to China. However, the risks in China are unexpectable, which means that the recent move of China is literally showing rugby action, criticism of operating businesses in China has been climbed up and the domestic SMEs are seriously considering whether to stay or leave. This study investigates the environmental risks of Chinese enterprises, in which the food franchise companies could experience, to manage any risks from entering the Chinese market with uncertainty. Through SWOT analysis and cases, strategies to avoid the risks are suggested for Korean companies to enter the Chinese markets. Therefore, this study researches in the current status of Chinese and Korean restaurants, explores any risks in China in terms of exports to China and market advance, develops strategies to avoid those risks, and provides essential suggestions for entering into Chinese market.

• 한국조리학회지
• /
• 제18권3호
• /
• pp.108-120
• /
• 2012

한국음식은 세계적으로 건강식, 영양학적으로 균형적인 음식들 중 하나이다. 미국, 중국, 일본, 태국, 베트남, 캄보디아, 싱가포르, 인도네시아, 인도, 호주, 영국, 프랑스와 이태리에서는 세계적인 소스류가 있고, 국제화에 대한 마케팅 전략도 수립하고 있다. 위에 언급한 나라에 비해 한국식 소스류의 국제화는 실제로 부족한 실정이다. 본 연구에서는 한식 소스류를 통한 한국 음식 세계화 방안으로 기존의 한국의 장류인 간장, 고추장, 된장, 쌈장을 해외에 있는 쉐프들(chefs)에게 홍보하는 방안, 고추장, 된장, 쌈장을 기본으로 한 파생소스류를 개발하는 방안, 한국 거주 외국인 쉐프들을 통하여 한식 소스류를 해외에 홍보하는 방안, 기존 한식 소스류를 해외에 홍보하는 방안으로 나누어 제시하였다. 또한 정부의 역할, 식품회사의 역할, 조리인의 역할을 제시하였다. 한식조리사들과 양식조리사들에 의한 한식소스류를 활용한 양식 한식 퓨전 메뉴개발, 스위트칠리소스, 가야 잼, 베지마이트와 같은 한국의 대표적 한식 소스류의 개발과 홍보, 기꼬망간장, 이금기소스와 같이 제품의 브랜드화가 이루어져야 한다. 또한 식품회사들에 의한 한국 고유의 소스류의 개발 지속적인 해외 홍보, 한식 프랜차이즈 레스토랑을 통한 한식의 세계화 방법도 있을 것이다. 해외에서 스타쉐프 양성, 한식 세미나, 다양한 매체를 통한 홍보 등이 정부 주도하에 이루어져야 할 것이다.

• 한국엔터테인먼트산업학회논문지
• /
• 제14권3호
• /
• pp.191-200
• /
• 2020

기업은 초고속화, 초고도화 된 현대 사회에서 수출과 수입을 통해 이익의 극대화를 꾀하고 있다. 어느 특정 지역에 기반을 두지 않고 글로벌 시장을 공략해야 지속 생존이 가능하다. 기업은 해외 시장을 공략할 때 고려해야 할 변수로 기업 내부 요인과 외부 환경 요인을 꼽을 수 있다. 경영 자원 및 핵심 역량, 국제화 경험 등 내부적 요인과 산업의 특성, 진출 대상 국가의 정치 경제 문화적 환경 등 외부적 요인에 따라 해외 시장의 진출 방법을 찾아야 한다. K-POP 그룹 역시 수출, 계약, 직접 투자 등 기업이 해외에 진출할 당시 사용하는 다양한 글로벌 전략과 유사한 방식으로 해외 시장을 공략하고 있다. K-POP 그룹은 특정 해외 국가의 초청에 의해 각 국가를 방문해 무대에 오르는 단순한 형태의 공연(수출)부터 현지 프로모터의 초청에 의한 시리즈 공연(라이센스), 자사의 역량을 이용한 투어 공연 등 다양한 형태로 활동을 벌이고 있다. K-POP 그룹은 단발성 공연 예술을 넘어서 체계화된 계획을 세우고 각 해외 국가에 맞는 직접 투자 형식으로 해외 진출을 꾀하고 있다. K-POP 그룹은 한류가 태동한 1990년대 말부터 2005년까지 단순한 공연 형태로 해외 시장에 진출했다. 그룹 H.O.T 등이 대표적인 예이다. 이후 2005년 슈퍼주니어를 시작으로 2018년까지 해외 멤버를 받아들여 프랜차이즈 형태로 해외 시장 진출을 노렸다. 이후 2018년 그룹 아이즈원으로 시도된 합작 투자 형태의 K-POP 그룹이 등장했고, 2018년 9월 한국의 JYP엔터테인먼트와 중국 텐센트가 힘을 합친 보이스토리가 나왔다. 보이스토리는 기존 수출 방식(H.O.T 등)으로 글로벌 전략을 세운 데이어 계약 방식(그룹 엑소-M)으로 해외 시장에 진출한 K-POP 그룹과 달리 직접 투자 방식의 하나인 합작투자로 만들어진 대표적 그룹이다. 2020년 2월에는 RBW가 베트남 리얼리티 방송을 통해 선발한 5명으로 구성된 'D1Verse(다이버스)'를 합작 투자 형태의 그룹으로 내놓았다. 앞으로 이처럼 국내와 해외 기업이 국제화와 지역화 동시에 추구하는 전략을 위해 합작 투자 형태의 그룹을 연이어 내놓을 가능성을 보여주고 있다.