• Korea Trade Review
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• v.43 no.6
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• pp.161-192
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• 2018

The hotel industry in China has shown great growth both in terms of quantity and quality, but management of the most important element of the success of the hotel company is still not enough. The purpose of this study is to investigate the effects of emotional intelligence including self emotional appraisal, others' emotional appraisal, regulation of emotion, use of emotion on Chinese hotel employees' resilience to improve job satisfaction, organizational commitment, and to reduce turnover intention. Also, the relationship between job satisfaction, organizational commitment, and turnover intention was investigated. In order to analyze this, we surveyed 322 employees of Shanghai 4, 5star hotel in China. Empirical analysis showed that self emotional appraisal, regulation of emotion, and use of emotion of Chinese hotel employees had a positive effect on resilience, but others' emotional appraisal did not affect resilience. In addition, the resilience showed a positive effect on job satisfaction and organizational commitment, but not on turnover intention. Also, job satisfaction has a significant negative effect on organizational commitment and turnover intention, and organizational commitment has a significant negative impact on turnover intention. This study aims to provide a better understanding of emotional intelligence and resilience, and to provide effective management of human resources management.

• The Journal of the Korea Contents Association
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• v.6 no.7
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• pp.119-126
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• 2006

The purpose of this study is to compare employee's job satisfaction in the Korean and Foreign brand restaurants, and to suggest some guideline for efficient human resource management. Korean and Foreign brand restaurants are highly showed high vision, pride oneself, and job satisfaction in the restaurant business but payroll is recognized low. Overall job satisfaction is recorded highly in the Korean brand restaurants, but turnover intent is for high foreign brand restaurants. Payroll is the strongest correlates of employee turnover. The guidelines are to continuous evaluation, monitoring about job satisfaction as well as incentive for the high achievement, to establish distinct employee program for reaching high goal & achievement, to provide opportunity self -development and motivation for raising worker's skill, and to utilize regularly video program which discuss complaints between employee and seniors.

• Proceedings of the Costume Culture Conference
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• 2004.04a
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• pp.66-68
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• 2004

피부관리실에 있어서 고객만족에 미치는 영향요인으로는 피부관리실의 외부환경, 시설 등의 물리적 품질이 기본적으로 중요한 요소라는 그간 이 부분에 많은 시설개선과 연구가 진행되어져 오고 있다. 그러나 피부미용 서비스는 고객과 종사자간의 상호접촉을 통해 전달되기 때문에 피부관리실 종사원의 태도와 행동은 고객만족에 매우 큰 영향을 미치게 되며, 우수한 품질의 서비스를 제공하기 위해서는 종사원 관리가 피부관리실의 성공에 매우 중요한 요인이 된다. (중략)

• Culinary science and hospitality research
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• v.18 no.2
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• pp.64-81
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• 2012

The purpose of this study is to analyze impact on organizational commitment and job satisfaction of deluxe hotel employees according to their perceptions of supervisor's transformational leadership styles. It also were verified moderating effects based on career and gender in terms of causal relationship. Based on 301 reserved samples for empirical study, reliability and suitability were reviewed, and total 5 hypotheses were verified by structural equation models. The results were shown that charisma and motivation has significant effect on organizational commitment, which was influenced significantly on job satisfaction. Through these findings, among supervisor's transformational leaderships perceiving by employees, charisma and motivation were shown to give encourage employees to have them a positive attitude toward organizational commitment. Based on the analysis of the moderating effects of career and gender, the effects of transformational leadership on organizational commitment and job satisfaction is as follows. Moderating effects based on career do exist, while moderating effects based on gender do not exist.

• Culinary science and hospitality research
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• v.16 no.4
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• pp.163-176
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• 2010

The purpose of this study is to find out the effect of job rotation on employees' motivation and satisfaction. That is, it is the ultimate aim to know why employees want job rotation or why not, whether the rotation has an effect on their motivation, and finally whether the motivation gives direct job satisfaction. As a result of the survey, the efficiency and procedure of job rotation have influence on motivation. The employees also think that regular rotation can help them to find the proper position to meet their aptitude. And motivation also affects employees' achievement, benefits, and relationship with their bosses. Especially, when they feel great achievement and pride in their jobs, their satisfaction appeared to be very high. And when they are paid properly in comparison with their workload, or they learn special knowledge from their bosses, they usually content themselves.

• Culinary science and hospitality research
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• v.21 no.1
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• pp.15-29
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• 2015

The purpose of this study is to identify the effect of job satisfaction on job performance and to examine the moderating effects of employment type of the employees in franchised Korean restaurants. The questionnaire was distributed to the employees in Korean restaurants having abroad branches of the 300 distributed questionnaire, and 271 copies were used in the analysis by exploring factor analysis, reliability analysis, correlation analysis, multiple regression and hierarchical moderated regression analysis through SPSS ver. 18.0. The results of the study were as followed; First, job satisfaction, the work and superior factor have positive influence on job performance, but wages and promotion factor have negative influence. Second, the employment type has the partially moderating effects between job satisfaction and job performance with interactive term(superior$^*$ employment type). On the basis of these results, it is suggested that the company has fair criteria for evaluating systems and reward program to the employees regardless of employment type. This study has the limitations of simple variable and employment type.

• The Journal of the Korea Contents Association
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• v.14 no.8
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• pp.442-452
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• 2014

The purpose of this study is to identify the effect of job satisfaction on turnover intention by employment type, suggest positive influence to the HRM. The questionnaire was distributed from February 3rd to 23rd, of the 300 distributed questionnaire 271 copies were used in the analysis by t-test and multiple regression method to give a response rate of 90.3%. The results of the study were as followed; Firstly, it was found that the factors of job satisfaction, work itself and superiors are significant differences by employment type. Secondly, it appeared that turnover intention influenced by job satisfaction was revealed to negative significant results by work itself, promotion and payment. Based on these findings, this paper suggests implications and limitation of the research as well as future directions for the study.

• The Journal of the Korea Contents Association
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• v.7 no.11
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• pp.270-279
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• 2007

The objectives of this study are to analyze the impact of compensation and human relationships with their peers and supervisors on job satisfaction and turnover intention of travel agent employees. To achieve these objectives, as a conceptual framework of the study, compensation system and human relationships with colleagues and supervisors, and job satisfaction and turnover intention were reviewed, and the empirical studies on employees' perceptions in travel agencies toward job satisfaction and turnover intention were conducted. According to the findings of this study, the following suggestions were presented to the domestic travel agencies. Travel agencies are needed to prepare reward systems in their companies and try to have them operated fairly, and it is necessary for the travel agencies to try to manage the employees' stress at work and the problems caused from the human relationships between peers as well as manager and staff.

• Culinary science and hospitality research
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• v.22 no.7
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• pp.158-172
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• 2016

This study engaged food-service industry workers in Busan (casual dining restaurants and buffets) to investigate the moderating effect of job satisfaction on the influence of emotional labor on turnover intention and job burnout. To accomplish the goal of this study, the statistical programs SPSS 21.0 and AMOS 21.0 were employed for frequency analysis, factor analysis, reliability, and confirmatory factor analysis of responses from f 278 respondents. An examination was conducted to prove the hypothesis based on a structural equation model. There are two sub factors of emotional labor, surface acting and deep acting. According to the result of this study, surface acting has a positive influence (+) on job burnout (exhaustion) while deep acting has a negative influence(-). In addition, job burnout showed a positive influence (+) on turnover intention. It has been revealed that job satisfaction has a moderating effect on the path from deep acting to job burnout. Having considered that job burnout of food-service workers in Busan was related to deep acting, one of sub factors of emotional labors, promoting deep acting appears to be the way of reducing both job burnout and the number of people with turnover intention. Therefore, it is necessary for restaurant owners and CEOs to implement employee training and improve employee benefits in order to promote the deep acting of their employees.

• Proceedings of the Culinary Society of Korean Academy Conference
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• 2004.11a
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• pp.175-191
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• 2004