• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.53-59
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• 2018

This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.

• Proceedings of the Population Association of Korea Conference
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• 2007.11a
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• pp.155-170
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• 2007

본 연구의 목적은 한국의 가족 및 친족관계의 특성을 국제 비교적 맥락에서 분석하는 것이다. ISSP(International Social Survey Program)의 모듈인 '사회관계와 지원체계'를 조사한 2004년 한국일반종합조사의 자료를 바탕으로 하여, 한국의 친족 간 접촉빈도와 사회적 지원에서 친족이 차지하는 위치를 비교적 시각에서 분석하였다. 연구결과는 한국의 대면적 친족접촉빈도가 조사대상 국 중 최하위 권에 있으며, 한국의 가족 및 친족이 정서적 지원보다는 도구적 지원의 대상으로 작동하는 성격이 보다 강함을 보여주고 있다. 한국의 낮은 친족접촉빈도는 한국의 경제발전 수준이나, 강한 가족주의의 전통으로는 쉽게 설명되기 어렵다는 점에 주목하여, 유교적 전통 중 위계적 집합주의가 섬소한 대면적 접촉빈도를 설명할 수 있음을 주장하였다. 사회적 지원과 관련하여서는 한국의 가족주의가 도구적 가족주의의 성격을 가지고 있음을 확인하는 한편, 친족집단의 낮은 정서적 지원정도와 위계적 집합주의와의 관련이 논의되었다. 또, 이러한 낮은 정서적 지원의 양상이 반드시 한국의 가족관계가 비정서적인 것을 의미하는 것은 아니라는 것이 지적되었다.

• Journal of Families and Better Life
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• v.13 no.3
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• pp.66-73
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• 1995

본 연구에서는 노인을 네 집단 즉 유배우 남자노인 무배우 남자노인, 유배우 여자노 인, 무배우 여자노인으로 분류하여 노인의 경제상태와 사회적 활동정도 및 사회적지원(자녀 와 친구의 도구적, 정서적 지원)을 독립변인으로 하고 노인의 생활만족도를 종속변인으로 하여 각 변인들이 노인의 생활만족도에 미치는 영향을 규명하는 동시에 이를 통하여 노인의 생활만족도를 향상시키기 위한 방안을 모색하는데 기초자료가 되고자하였다. 본 연구의 결 과를 정리하면 다음과 같다 첫째 집단별 노인의 생활만족도는 대체로 중간정도에 머무르고 있었으나 무배우 노인들은 유배우 노인보다 상대적으로 생활만족도가 낮으며 그중에서도 무 배우 남자노인의 경우가 가장 낮게 나타났다 둘째 네 집단노인의 생활만족도에 대한 경제상 태 사회적 활동정도 사회적 지원의 상대적 영향력을 본 결과 유배우 남자노인의 경우 자녀 의 정서적 지원, 경제상태, 사회적활동 순으로 나타났으며 무배우 남자노인의 경우는 경제상 태 자녀의 정서적 니원 친구의 도구적 지원, 사회적 활동정도순으로 나타났다 유배우 여자 노인의 생활만족도에 대한 변인들의 영향력은 자녀의 정서적 지원 친구의 정서적지원 경제 상태순으로 나타났으며 무배우 여자노인의 생활만족도에 대한 변인들의 영향력은 자녀의 정 서적 지원 사회적활동정도 경제상태 순으로 나타났다.

• Journal of Service Research and Studies
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• v.12 no.4
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• pp.106-124
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• 2022

This study examined whether the social support (emotional support, information support) provided by customers through chatbot service affects the satisfaction of chatbot service felt by customers and whether the satisfaction of chatbot service affects loyalty and intention to continue using chatbot service. In order to confirm the moderating effect of social presence of chatbot service, a total of 300 effective data were obtained by conducting an online survey divided into a group that recognizes social presence highly and a group that recognizes low. As a result of the analysis, the path from emotional support to satisfaction of chatbot service was supported in the group that recognized social presence highly, and the path from emotional support to satisfaction of chatbot service was not supported in the group that recognized social presence low, and the difference was confirmed in the hypothesis path coefficient. This is interpreted as the social presence affecting human emotional response.This study can provide implications for the function of social presence of chatbot service in that it applied information support and emotional support, which are two factors of social support, to chatbot service, and demonstrated the relationship between satisfaction, loyalty, and continuous use according to the degree of social presence of chatbot users.

• Korean Business Review
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• v.22 no.1
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• pp.45-75
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• 2009

Previous researches of organizational citizenship behavior have been focused mainly on organizations, and there have been only a few studies on the organizational citizenship behavior of nonprofit organizations. In particular, few empirical studies have been made on the relations among variables affecting the organizational citizenship behavior of profit and nonprofit organizations. Thus, this study attempted comparative analysis. According to the result of the analysis, in profit organizations, the fairness of procedure, emotional commitment and continuous commitment had a significant effect on organizational citizenship behavior, as well as the fairness of distribution and perception of organizational support. In nonprofit organizations, on the contrary, the fairness of distribution, the fairness of procedure, and perception of organizational support were insignificant, and only emotional commitment and continuous commitment had a significant effect on organizational citizenship behavior. This study is meaningful in that it comparatively analyzed the effects of organization members' perception of fairness on organizational citizenship behavior in profit and nonprofit organizations, and its outcome may be utilized as a reference in future researches but it has a problem in external validity that poses a limitation in its generalization.

• Korea journal of population studies
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• v.24 no.1
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• pp.123-148
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• 2001

This study explores the factors affecting emotional support between aging parents and adult children living in separate households. With a social exchange perspective on intergenerational family relationship as theoretical framework, the effects of aging parents\` demographic characteristics, potential reward resources. and need for care were tested by analyzing data collected from 2.535 persons aged 65 and over in 9,355 sample households of \`National Survey of Living Status and Welfare Needs of the Elders-1998\`. The statistical analysis of 2,205 aging parents with adult children living in seperate households reveals that the aging parents who have potential reward resources are provided more emotional support by their children than the aging parents without resources are. Findings also show that the elders who live in same households with their own children, and need help from other people with instrumental activities of daily living obtain less emotional support from their children living in separate households. The empirical findings of this study support the social exchange perspectives on family ties between aging parents and adult children living in separate households. but only 8.9 per cents of variance in degree of emotional support is explained by the variables included in the model.

• Korean Journal of Childcare and Education
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• v.11 no.2
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• pp.59-85
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• 2015

The purpose of this study was to investigate the effects of child care teachers' emotional supports in individual classrooms on children's social skills, including self-control, assertion, cooperation, and responsibility that were related to their character development. Data were collected in a purposive sample involving 32 teachers working with 646 children at age five and 555 parents of the children. Hierarchical Linear Modeling (HLM) was used to analyze a two-level model. The results showed that there were significant differences among classes with data reported by teachers but characteristics such as teachers' education and work experiences, child-teacher ratio, and type of child care centers as well as teacher's emotional supports did not explain the differences. Children's age and gender, which were predictors at the individual level, significantly explained their level of social skills reported by parents as well as teachers. The findings implied that other predictors influencing differences among classes should be explored in future studies.

• The Journal of the Korea Contents Association
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• v.21 no.12
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• pp.463-476
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• 2021

This study examined significant differences in the impact of workplace bullying on emotional depletion and organizational commitment, and used 400 questionnaires to examine whether there would be significant differences depending on social support. As an analysis method, we used SPSS 24 for sample characteristics, SmartPLS 3 statistical programs for verifiable factor analysis, reliability and validity, path analysis, and structural equation models. Studies have shown that bullying in the workplace affects significant positive (+) for emotional depletion, and that emotional depletion affects significant negative (-) for tissue commitment. The influence relationship between workplace bullying and tissue commitment was partially mediated in the direction of wealth (-), and the effect of emotional depletion on tissue immersion was shown to be significant differences in the control of social support. Implications are that bullying in the workplace affects emotional depletion, so corporate efforts to prevent bullying are urgently needed, suggesting that employees can improve their organizational commitment, by using a system or community that can promote communication with their bosses.

• Korea journal of population studies
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• v.30 no.3
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• pp.157-178
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• 2007

This study examines the features of Korean kinship relationships from the comparative perspectives. Based on ISSP (international Social survey program) data, it analyzes the degree of kinship contact and the source of instrumental and emotional social supports. The results show that the contact frequency among Korean kin is relatively low, and the instrumental social supports are more active than emotional social supports. Focusing on the fact that the lower contact frequency among Korean kin cannot be easily explained either the degree of Economic development nor the familism tradition, this study suggests that the hierarchical collectivism inhered in confucian tradition is responsible for the sparse kinship contact. Regarding social supports, results confirm the strong instrumental familism among Koreans. The relationship between hierarchical collectivism and lower emotional support from kin is also discussed. In addition, this study notes that lower extent of emotional support among kin cannot be identified with lower social solidarity among them.

• Proceedings of the Korean Society of Computer Information Conference
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• 2019.07a
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• pp.205-206
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• 2019

과학영재의 인지적 영역을 발달시키기 위한 연구는 활발하게 진행되었지만, 과학영재가 겪고 있는 사회-정서적 어려움과 어려움을 해결하기 위한 지원 체계에 대한 연구는 부족하다. 과학영재는 낮은 자아존중감으로 인하여 정서적 민감성, 과흥분성, 완벽주의, 실존적 우울감 등 다양한 정서적 어려움을 겪고 있다. 선행연구에서는 과학영재의 정서적 어려움을 지원하기 위해서는 지속적이고 개별화된 상담이 필요하다고 말하였다. 하지만, 시공간적 한계로 인하여 지속적이고 개별화된 상담을 진행하는 데 많은 어려움이 존재한다. 따라서 본 연구에서는 과학영재에게 지속적이고 개별화된 상담을 제공하기 위하여 온라인 상담 시스템을 설계하였다. 온라인 상담 시스템은 과학영재가 내인적 요인에 따른 상담을 신청하면, 상담 전문가가 Peterson과 Moon(2008)의 상담 모형을 기반으로 상담을 지원하도록 설계하였다. 향후 연구에서는 이러한 상담 시스템을 구축 및 실행하여 시스템에 대한 과학영재의 만족도와 자아효능감의 변화를 관찰하고자 한다.