• Proceedings of the Korean Society of Computer Information Conference
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• 2021.07a
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• pp.431-432
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• 2021

유네스코 창의 도시 네트워크는 문화예술 분야에서 국제 수준의 경험이나 지식, 전문기술을 가진 창의도시 간 네트워크를 의미한다. 우리나라 7개 분야에서 총 8개의 창의도시가 존재하며, 대구의 경우에는 음악 창의도시로 선정되었다. 본 연구는 음악 창의도시 대구 관련 전문가들을 대상으로 PCSI 모델을 기반으로 한만족도 설문조사를 실시하였다. PCSI 2.0 모델을 기반으로 서비스 내용 품질, 서비스 전달 품질, 서비스 환경 품질, 사회적 책임, 불일치, 성과 그리고 만족도라는 변수를 설정하였다. 따라서 본 연구는 세 가지 품질과 사회적 책임 및 불일치가 만족도에 영향을 미치고 만족도는 성과에 영향을 미친다는 것을 검증하고자 하였다. 대구가 창의도시로서 역할 정립을 새롭게 하고 발전방안을 수립할 수 있는 기틀을 마련하고자 한다.

• Journal of Korean Library and Information Science Society
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• v.47 no.3
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• pp.365-382
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• 2016

In this paper, impact of science and technology information service quality satisfaction and perceived importance on the user loyalty was studied to find the way of improvement of information service quality. To analyze the impact among service quality variables, the research questions and hypothesis are set and statistical analysis on 641 survey answers was conducted. The correlation between satisfaction and perceived importance regarding each service quality item was high. Relationship between satisfaction of every item of the service quality and overall satisfaction was verified by multiple regression analysis. As a result, the five out of seven independent variables are statistically significant influence to the dependent variable. Relationship between the perceived importance and loyalty for each item was verified by multiple regression analysis was confirmed that the four out of seven independent variables are statistically significant influence to the dependent variable. The overall satisfaction is having an effect on loyalty verified through simple regression analysis.

• Journal of Korea Society of Industrial Information Systems
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• v.23 no.4
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• pp.55-67
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• 2018

The objective of this study is to investigate the effect of ERP system quality factors on the system use satisfaction and on personal and organizational performances. For achieving this objective, we investigated the interrelationship among quality factors, use satisfaction and business performance in the companies which operate the ERP system using questionnaires, whereas many previous studies focused on general quality factors such as the relationship between system quality and use satisfaction on organizational performance. The difference between our study and previous studies is that we classified the information system quality into three categories (system quality, information quality, and service quality) before analyzing the respective relationship among three identified variables (use satisfaction, individual performance and organization performance). The result of this study proved that the system quality, information quality, and service quality considered as the ERP system quality factors have a positive effect on user satisfaction level, respectively.

• Journal of the Korea Society of Computer and Information
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• v.27 no.2
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• pp.203-212
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• 2022

In this paper, we propose to identify the factors and satisfaction of the selection of University and departments of One university freshmen. Research subjects were 499 freshmen in 2021 at K University located in G city. The data were analyzed by descriptive statistics, t-test, ANOVA, Scheffe' test and pearson's correlation coefficient using SPSS WIN 18.0. The results of this study showed that the internet/SNS was the highest in university information media, the school teacher was the highest in information provider, and the employment rate had the most impact on university registration decision. The University satisfaction score was 3.43, and there was a significant difference in gender(t=5.527, p=.019) and admission type(F=5.527, p<.001). The department satisfaction was 3.86 and there was a significant difference in the admissions type(F=3.004, p=.018). Univdrsity satisfaction and Department satisfaction showed a significant positive correlation(r=5.527, p<.001). Universities should improve their competitiveness through systematic admission information system.

• Journal of the Korean Society for information Management
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• v.24 no.3
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• pp.5-19
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• 2007

Organizations are investing in information systems for an ever-increasing number of end-user tasks. Extracting benefit from these investments increasingly depends on supporting effective use or information center and satisfying information center users. Information center is information intensive and the use of advanced technology may support user for delivering an unique capabilities in an organization. Information center represents an important source which seems very well suited for end-users support investigation. This research explores the end-user support factors that correlate with user satisfaction in information center. To exam user satisfaction, information supporting, service reliability, and system capabilities were identified as potential predictors of end-user support satisfaction at information center. Three hypotheses have been tested with the survey or 252 end-users examines 18 potential end-user support factors such as information supporting, service staff attitude, and system capabilities at information center. Service quality gap between perceived Importance and performance for each support factor, is computed. The relationship between these service quality gaps and user satisfaction are tested. This study presents that the level of information supporting, service reliability, and system capabilities are significantly to user satisfaction, and it is influenced by the extent of service quality gap between perceived importance and performance for each support tactor.

• Proceedings of the Korean Information Science Society Conference
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• 2008.06c
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• pp.340-343
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• 2008

유비쿼터스 컴퓨팅 환경에서 서비스는 환경 정보를 감지하고 그 정보를 바탕으로 대상 사용자에게 서비스를 제공해준다. 이때, 수행되는 서비스는 사용자로부터 명시적인 요청을 받아 수행되는 것이 아니라, 주어진 상황을 기반으로 자동으로 수행되는 것이기 때문에, 이 서비스가 사용자가 정말 원하는 서비스인가를 판단하는 것은 서비스를 수행하는 시스템에 대한 신뢰도 평가에 중요한 기준이 된다. 이에 본 논문에서는 사용자의 의도에 맞는 서비스 수행을 보장하기 위해, 서비스에 대한 사용자의 만족도를 평가하는 방법을 제안한다. 제안된 방법은 OCC 감정 모델을 기반으로 사용자의 서비스 만족도를 계산하고, 이 결과를 통해 사용자의 의도와 서비스의 수행 조건을 일치시킨다. 만족도 계산 작업의 자동화를 통해 서비스의 수행 조건은 사용자의 의도 변화에 따라 동적으로 변경 가능하고, 이를 통해 사용자는 시스템에 대한 하위수준의 조정 작업 없이 자신의 행동 변화만으로 서비스의 실행 조건을 변경시킬 수 있다.

• Journal of Korea Society of Industrial Information Systems
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• v.16 no.2
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• pp.125-137
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• 2011

This study empirically examined the structural relationships among service quality of internet real estate information web-sites, trust, customer satisfaction and reuse intention. In order to achieve the purpose, survey method was applied using a sample of 293 real estate information web-site users. The results of this study showed that service quality of real estate web-sites had a significant effect on trust and customer satisfaction. And, the trust of web-sites have influenced on customer satisfaction and reuse intention. Finally, the customer satisfaction of estate information web-sites had a significant positive effect on reuse intention.

• Journal of Korean Society of Transportation
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• v.28 no.3
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• pp.109-117
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• 2010

The purpose of advanced traffic information system(ATIS) is to help drivers save time and energy in getting to their destinations by providing traffic information through variable message sign(VMS), internet, traffic broadcasting and mobile phones. ATIS does not just provide drivers with benefits in terms of time and energy, but it provides them with psychological benefit as well, i.e., the drivers can relieve their anxiety by getting provided with traffic information. In this study, the efficiency of traffic information system is evaluated and degree of satisfaction of drivers with the system is analyzed by building satisfaction models of various media of traffic information. Each medium has different factors for satisfaction and each factor has different degree of influence, but in general, the efficiency of traffic information in helping drivers choose routes and in providing drivers with peace of mind is considered to have the highest influence on satisfaction of drivers with the system.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2004.11a
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• pp.604-607
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• 2004

Most of large construction companies have developed construction information systems and their ultimate goals should be improvement of the management efficient of the construction projects. In order to make them successful, tile systems should be designed to meet system users' needs. Therefore purpose of this study Is to evaluate the current information management systems from the viewpoint of the system users, especially on-site engineers. Questionnaire surveys and interviews have been conducted for the highly ranked 10 construction companies on two major factors including the functions of the systems and satisfaction level of each function. From the surveys results, correlation between two factors has been statistically analyzed.

• Journal of the Korea Society of Computer and Information
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• v.15 no.4
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• pp.119-128
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• 2010

The purpose of this thesis is to analyze and test hypotheses that the internet shopping customer's satisfaction would be differences between customer's lifestyle and a type of buying product characteristics. In addition, this study tested differences between lifestyle groups and product type in terms of customer's transaction continuity. In result, we find that there are significant differences of customer's satisfaction and customer's continuity in terms of the lifestyle, but not in the product types. This study provide useful informations on market segmentation strategy to the firms which had been doing on-line shopping and will help them minimize the possible risks when firms enter into internet shopping market.