• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.4
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• pp.2726-2736
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• 2015

This study aimed to investigate the determinants of patients satisfaction and intent to revisit oriental medical hospitals. The level of overall patient satisfaction was used as an intervening variable and the level of intent to revisit was used as a dependent variable. The sample used in this study consisted of 578 patients from 3 oriental medical hospitals located in Chungnam Province. Data were collected from October 2014 to December 2014 with a structured and self-administrated questionnaire and analysed using path analysis. The results of the study indicate that oriental medical hospitals should make an effort to improve the overall satisfaction of patients, in the case of outpatient, especially focusing on the doctors' service and medical procedure, and in the case of inpatient, especially focusing on the facilities convenience, medical price and hospital ward life which will lead to high level of intent to revisit of patients.

• Journal of Digital Convergence
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• v.12 no.1
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• pp.115-125
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• 2014

The purpose of this study is to examine the impact relation among the visitor satisfaction, it's antecedents and the modification of images of Korea perceived by Chinese and Russian Tourists after their visits to Korea. According to the data analysis, the satisfaction of Russian tourists is higher than that of Chinese tourists within statistical significance. The result produced by structural equation model shows that the satisfaction of Chinese tourists is affected by destination attractiveness, public order, shopping, food and accommodations positively. Especially the public order and shopping of Korea are relative major attributes. In comparison, the satisfaction of Russian tourists is affected by only destination attractiveness, public order and food positively. Then again, the impact relation between overall satisfaction and the modification of images of Korea perceived by tourist visited Korea is affected positively within statistical significance.

• Korea journal of population studies
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• v.23 no.1
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• pp.91-117
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• 2000

본 논문에서는 한국노동연구원에서 1998년에 수집한 "한국노동패널조사" 자료를 이용하여 소득과 만족도로 측정된 주관적 삶의 질간의 관계를 집중적으로 검토해 보았다. 가구 소득, 가족 관계, 여가활동, 주거활동, 근로활동의 5개 삶의 개별영역들에 대한 만족도가 전반적인 삶의 만족도의 50% 이상을 설명되며, 수입에 대한 만족과 전반적 만족간에는 체감의 관계가 있는 것을 발견하였다. 우리 나라 사람들은 자신의 생활에 보통 이하의 만족을 느끼고 있다고 보고하고 있다. 실제 소득과 소득만족도 와 의 연관 은 그렇게 크지 않으며, 이는 가구 소득의 경우에나 개인 소득의 경우에나 유사하게 실제 소득이 소득만족도의 10%정도의 변이만을 설명하고 있다. 서구의 연구 결과와 유사하게 모두 외적인 조건들을 생활만족도의 설명변수로 한 희귀 분석 결과는 변량의 10%정도만을 설명할 뿐인 것으로 나타난다. 것으로 나타난다.

• The Journal of the Korea Contents Association
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• v.19 no.1
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• pp.163-173
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• 2019

The purpose of this study is to analyze the influence relationship of spectators' evaluation, perceived value, overall satisfaction, and loyalty on the service quality of Goyang International Flower Exhibition. As a result of analysis, first, it turned out that the higher the quality of the fair service, the higher the perceived value, overall satisfaction and loyalty. Especially, fair service quality showed a greater influence on overall satisfaction than on perceived value. Therefore, in order to improve the quality of the fair service, careful planning and operation of event content, accessibility, and convenience are required. Second, perceived value did not have a positive (+) effect on overall satisfaction, but it had a positive (+) effect on loyalty. The reason for this is that the spectators' evaluation of the perceived factors that can induce the interest of the flower product and the increase of the purchase, such as the quality problem of the product, the design problem, the exhibition and display problem, was low. Third, both perceived value and overall satisfaction had a positive (+) effect on loyalty, but the effect of overall satisfaction was greater than that of perceived value. Therefore, a strategy for enhancing the perceived value is required.

• Journal of Global Scholars of Marketing Science
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• v.17 no.1
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• pp.77-100
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• 2007

This study investigates the relationship between restaurants' environments and customer voluntary performance, and examines how restaurant value, quality and overall satisfaction play a mediating role between restaurants' environments and customer voluntary performance. In addition, this study investigates the structural relationships among restaurant's value, quality and overall satisfaction. For these purposes authors developed a structural model, which consists of several variables. The data were collected from 723 respondents and was analyzed with SPSS!PC+ 12.0 and LISREL 8.5. The findings are as follows. First, the menu characteristics have a significant positive influence on the value and quality of restaurants. Second, the employee service characteristics have a significant positive influence on the quality through mediating role of value variables. Third, the facilities/atmospheres have a significant positive effect on the value and quality of restaurants. Fourth, in-restaurant promotions have a significant positive effect on the value and quality of restaurants. Fifth, the customer value has a significant effect on the restaurant quality and overall satisfaction, and the restaurant quality has a significant effect on the overall satisfaction. Finally, the overall satisfaction has a significant effect on the customer loyalty, participation, and cooperation.

• Journal of the Korea Society of Computer and Information
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• v.28 no.8
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• pp.155-164
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• 2023

This study analyzes and verifies the relationship between job satisfaction by factor, organizational commitment, job satisfaction, and overall job satisfaction of working-age workers using a structural equation model. The research data used the 24th data of the Korean Labor and Income Panel Study. The subjects of the study were 8,024 workers in the production age of 15 to 64 as of 2021 among 9,132 people who correctly marked the values of the observation variables. As a result of the study, it was found that job satisfaction by factor had a positive impact on organizational commitment, job satisfaction, and overall work and job satisfaction. In addition, organizational commitment and job satisfaction were found to have a positively significant effect on overall work and job satisfaction. These results emphasize the importance of understanding and solving the unique problems faced by various types of workers in the labor market, ultimately providing important implications for organizations and policy makers to provide workers with an efficient working environment.

• Journal of the Korean Society of Food Science and Nutrition
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• v.37 no.7
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• pp.942-952
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• 2008

The purpose of this research was to evaluate the quality of take-out services at restaurants in Chungbuk Province. A questionnaire survey by 450 customers who had experience in take-out service at the restaurants was conducted and 378 completed questionnaires were available for statistical evaluation. Statistical analyses were made of raw data by SAS V8.2. The scale for analyzing the importance and performance of the service quality was composed of 5-point Likert scales. The main results of this study are as follow: The quality attributes of take-out service were rearranged into four factors in terms of food, sanitation, access and service. The importance score was higher than performance score. IPA showed that 'freshness of food material', 'cleanliness and hygiene in food', 'sanitation of facilities', 'neatness of employees' and 'price in food' was included in 'focus here' area. There was significantly positive correlation between factors such as food, sanitation, access, service and overall customer satisfaction (p<.001); between factors and repurchasing intentions (p<.001); and between customer satisfaction and repurchasing intentions (p<.001). According to multiple regression analysis, 26.27% of the variance in respondents' overall satisfaction score and 9.21% of the variance in respondents' repurchasing intention score could be explained by factors such as food, sanitation, access and service.

• Journal of Digital Convergence
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• v.17 no.12
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• pp.353-365
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• 2019

This study examined satisfaction with clinical training according to school system and school-related characteristics and analyzed the effect of satisfaction by clinical training task on the overall satisfaction with clinical training. Participants were convenience sampled from students of K University in Gangwon-do (n=279) and K University in Gyeonggi-do (n=154) who have undergone clinical training. The overall satisfaction with clinical training in dental hygiene students differed according to the school system, school-related characteristics, satisfaction by clinical training topic, and satisfaction by clinical training task. Satisfaction by clinical training task had an effect on overall satisfaction with clinical training. Thus, substantial effort, such as ensuring appropriate contents and methods of training.

• International Commerce and Information Review
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• v.14 no.2
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• pp.497-521
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• 2012

This paper is to conduct comparative analysis of the impact of overall logistics service quality and its different influence across countries in internet shopping mall context. After reviewing the different approaches given by the literature, SEM analysis was used to testify the hypotheses. A questionnaire based on personal survey was conducted from internet shopping mall users in Korea, China, Japan. This paper collected data from 786 respondents in the countries. Structural equation modeling was also applied to these data to test relationships among the variables in the study. The empirical results of this study are summarized as follows. First, overall logistics service quality of internet shopping mall has a positive direct effect on the consumer assurance as well as consumer satisfaction. Second, consumer assurance and consumer satisfaction have mediated effects between overall logistics service quality and post-purchasing behaviors intention. Third, its effect size of the '$GLSQ{\rightarrow}$ consumer assurance' and the '$GLSQ{\rightarrow}$ consumer satisfaction' links are the same in each country. However, that of the consumer assurance and the consumer satisfaction for the organizational performance are different for each country.

• Journal of the Korean Society for information Management
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• v.30 no.2
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• pp.101-118
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• 2013

The purpose of this study is to reveal their satisfaction procedures from users of information service expectation-disconfirmation theory. To achieve this goal, we use the NDSLQual model to measure the quality of NDSL service. The results were as follows: First, while the expectation has a negative effect on the expectation-disconfirmation, it has a positive effect on the perceived performance. And perceived performance has a positive effect on the expectation-disconfirmation. Second, the expectation-disconfirmation has a positive effect on the overall satisfaction and loyalty. However the explanatory adequacy of the regression model is very low. Third, perceived performance has a positive effect on the overall satisfaction and loyalty. In order to increase the overall satisfaction and loyalty for NDSL, it is necessary to seek ways to improve the perceived performance and lower the expectation-disconfirmation.