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http://dx.doi.org/10.5762/KAIS.2015.16.4.2726

Determinants of Patients Satisfaction and Intent to Revisit Oriental Medical Hospitals  

Park, Hyun-Suk (Department of Health Service Management, Daejeon University)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.16, no.4, 2015 , pp. 2726-2736 More about this Journal
Abstract
This study aimed to investigate the determinants of patients satisfaction and intent to revisit oriental medical hospitals. The level of overall patient satisfaction was used as an intervening variable and the level of intent to revisit was used as a dependent variable. The sample used in this study consisted of 578 patients from 3 oriental medical hospitals located in Chungnam Province. Data were collected from October 2014 to December 2014 with a structured and self-administrated questionnaire and analysed using path analysis. The results of the study indicate that oriental medical hospitals should make an effort to improve the overall satisfaction of patients, in the case of outpatient, especially focusing on the doctors' service and medical procedure, and in the case of inpatient, especially focusing on the facilities convenience, medical price and hospital ward life which will lead to high level of intent to revisit of patients.
Keywords
Intent to Revisit; Patient Satisfaction; Oriental Medical Hospitals;
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Times Cited By KSCI : 8  (Citation Analysis)
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