• Journal of Korean Library and Information Science Society
• /
• v.35 no.4
• /
• pp.215-228
• /
• 2004

Discussion on the use of the library service should be based on both theoretical research and practical experiences. To increase the usage level of digital reference services in Korea, various aspects of the promotion, including latent user profile, publicity, site accessibility, and evaluation are examined, based on the previous research and overseas successful approaches. Results revealed useful information for planning and implementation.

• Journal of the Korean Society for Library and Information Science
• /
• v.42 no.1
• /
• pp.253-272
• /
• 2008

While relevant studies emphasize the significance of user-oriented indexing associated with fulfilling both topical and non-topical needs of individual users, a great number of operational retrieval systems supports only those searches related to subject attributes of the users' needs. Retrieval systems for presidential image collections are not an exception for such a restriction. Upon this reality. this study seeks diversification of access points for presidential images based on descriptors directly presented by potential user groups. Improvements of subject-based descriptors are suggested based on those descriptors identified.

• Journal of the Korean Society for information Management
• /
• v.25 no.4
• /
• pp.149-164
• /
• 2008

Our limited understanding of real-life music information queries is an impediment to developing music information retrieval (MIR) systems that meet the needs of real users. This study aims to contribute to developing a theorized understanding of how people seek music information by an empirical investigation of real-life queries, in particular, focusing on the accuracy of user-provided information and users' uncertainty expressions. This study found that much of users' information is inaccurate; users made various syntactic and semantic errors in providing this information. Despite these inaccuracies and uncertainties, many queries were successful in eliciting correct answers. A theory from pragmatics is suggested as a partial explanation for the unexpected success of inaccurate queries.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2012.08a
• /
• pp.7-10
• /
• 2012

대학도서관에서 근로학생은 '근로자'와 '이용자'의 두 가지 신분을 동시에 가지는 인적자원으로, 본 연구에서는 도서관마케팅 관점에서 본 근로학생의 새로운 역할과 가치를 파악하고자 하였다. 심층면담 결과, 이들은 근로를 경험한 이용자로서 개인의 도서관 이용행태에 변화를 나타내어, 충성도 높은 잠재고객으로의 가능성이 확인되었다. 뿐만 아니라 근로학생은 내부와 외부의 관점을 동시에 가져, 도서관 내부에는 이용자의 관점으로 피드백을 제공하고, 외부 학생에게는 구전마케터로서 영향을 미친다. 이에 도출된 결과는 근로학생이 도서관의 중요한 마케팅대상이 될 수 있음을 시사한다.

• Journal of the Korean Society for Library and Information Science
• /
• v.36 no.4
• /
• pp.227-244
• /
• 2002

The purpose of this study lies in analyzing the limitations and weakness of the existing PDL and proposing the principles for the development of a user-oriented PDL. The user group of PDL that we want to develop is university students. To this end, we investigate the information seeking behavior of the sampled user group, especially, their information needs, information use patterns, and information management patterns. Based on the results, we conceptually propose the systems specifications which the university students wish to be included in the PDL.

• Journal of Digital Convergence
• /
• v.10 no.9
• /
• pp.73-78
• /
• 2012

The appearance and evolution of cloud service is potentially one of the major advances in information and communication technology. However, it is necessary to identify and understand the various issues of cloud service, both from the perspectives of the providers and the consumers of it. While a lot of studies such as cloud business model, profit model and technology itself are currently taking place in cloud service considering provider's aspects, there are a few researches dealing with cloud service user's aspects. This paper presents the user behavior analysis focused on SaaS users and discusses the development strategy of SaaS service based on the results of user behavior analysis. In order to analyze the user behavior, we surveyed SaaS users divided into two groups such as present and future user groups. Eventually, we proposed the SaaS prospects, development strategy and policy issues based on user behavior analysis.

• Journal of the Korean Society for information Management
• /
• v.30 no.2
• /
• pp.169-188
• /
• 2013

In spite of various efforts to resolve digital divide of people with disabilities, it still has a long way to go because there lack of identifying information needs of people with disabilities and potential users including their family and the related, and integrated information channels such as a portal, and so on. In this context, this study aims at analyzing the users' unique information behavior and evaluating usability of domestic web information services for people with disabilities which are currently serviced. Increasingly, we suggest new functional requirements of building a library portal for people with disabilities.

• Journal of Korean Society of Transportation
• /
• v.20 no.7
• /
• pp.135-142
• /
• 2002

본 연구에서는 2개의 사례지구에 대한 설문조사를 통해 서비스평가 구조모형을 개발하였다. 모형의 가설로서 요인분석과 신뢰성 분석 등을 통해 구성된 '질적서비스에 대한 인식', '이동성에 대한 인식 '환승에 대한 인식', '경제성에 대한 인식'이란 인지서비스(Perceived service)를 나타내는 4개의 잠재변수는 '개인속성'과 '교통특성'이란 잠재변수의 영향을 받으며, 상호 구조적인 관계를 가지고 전반적인 만족도로 대표되는 '서비스평가'에 영향을 미친다고 가정한다. 모형추정결과, 기초적합지수(GFI)가 상인·월성 0.864, 지산·범물 0.807로 나타났고, 조정 적합지수 (AGFI)는 상인·월성 0.823. 지산·범물 0.759로 나타나 적합성은 대체로 양호하다고 할 수 있다. 또한 두 지역 모두에 있어서 잠재변수 간이나 잠재변수와 관측변수간의 인과계수의 유의성도 2, 3개의 인과계수를 제외하면 모두 5% 유의수준에서 유의한 것으로 나타나 전체적으로 모형이 타당하다고 판단된다. 상인·월성의 경우, 운전기사에 대한 인식치가 '서비스평가'에 미치는 영향력이 가장 크며, 요금수준과 더불어 직접적으로 '서비스평가'에 영향을 미치고 있다 기타 편리성, 쾌적성, 시설 및 운영성이 중요한 원인으로 작용하고 있다는 것을 시사하고 있다. 지산·범물의 경우, 쾌적성, 시설 및 운영성, 편리성이 '서비스평가'에 직접적으로 큰 영향력을 미치고 있다. 특히 이러한 '질적서비스에 대한 인식'은 버스의 현행 요금수준과 대기시간에, 그리고 유의성이 높다고 할 수 없지만 이용자의 연령과 버스이용빈도에 영향을 받고 있는 것으로 나타났다.

• Journal of Service Research and Studies
• /
• v.8 no.4
• /
• pp.53-75
• /
• 2018

Bicycle-sharing as a product service system in the sharing economy, its characteristic is that users can go to nearby places by the public bike at any time however they don't need to have their own bicycle. However, the service quality of bicycle-sharing and satisfaction of users continuously decrease with the rapid growth number of bicycle-sharing users in China. Based on the double diamond model and from the perspective of service design, this research studies the service experience of bicycle-sharing of Chinese users, focuses on the potential pain points of Chinese users when using the public bike, and designs the optimum proposal to promote users' satisfaction. According to the research result, the research builds a new concept which can satisfy users' demand for communication, enjoyment and option during the cycling. The experience of new service system of bicycle-sharing makes humanized and subconscious interaction possible.

• Journal of the Korea Society of Computer and Information
• /
• v.14 no.12
• /
• pp.233-244
• /
• 2009

This study defines the silver portal as a specialized internet portal that will be probably popular with the pre-senior/senior internet users who are over 40, sooner or later. The purpose of the study is to analyze what types of online contents on the silver portal are mostly preferred by the pre-senior/senior, and does the preference of those content types vary according to the demographic and the internet usage characteristics of the pre-senior. The study also is to suggest some research propositions, based on the analysis results, that could be applied to empirical studies in the future which deal with various research questions on the silver portal. To accomplish these research purposes, the study performed a survey for the prospective silver portal users who are living in the areas of Seoul and Kyeonggi, South Korea, and did various statistical analyses. This study found that the preference of content types of the silver portal vary according to some personal characteristics of the prospective silver portal users, and moreover proposed a few of research propositions on the relationships between personal characteristics and preferred content types.