• Title/Summary/Keyword: 인터넷 마케팅

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A Study on Consumer's Response Depending on Congruent . Incongruent Shopping Situation -Focusing on the comparison of online shopping mall and off-line department store- (조화ㆍ부조화 쇼핑상황에서의 소비자 반응에 관한 연구 -온라인 인터넷쇼핑몰과 오프라인 백화점의 비교를 중심으로-)

  • 김원겸;김형순;박주영
    • Journal of Distribution Research
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    • v.8 no.2
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    • pp.1-18
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    • 2003
  • This study has tried an integrated approach toward consumer response difference between the online internet shopping mall and the off-line department store focusing on the moderating role of shopping value according to shopping situation. This study has analyzed consumer behavior differences between online and off-line channel formats in one framework and identified differences in consumer behaviors between the two channel formats. Managerial implications of this paper include measuring the effects of the integration of online and off-line channel and developing multichannel strategy. This paper suggests marketers to develop channel strategies based on customer segmentation criteria reflecting different consumer shopping value between online and off-line channel formats rather than developing strategies based only on the conventional marketing mix.

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Buying Point Recommendation for Internet Shopping Malls Using Time Series Patterns (시계열 패턴을 이용한 인터넷 쇼핑몰에서의 구매시점 추천)

  • Jang, Eun-Sill;Lee, Yong-Kyu
    • Proceedings of the CALSEC Conference
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    • 2005.11a
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    • pp.147-153
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    • 2005
  • When a customer wants to buy an item at the Internet shopping mall, one of the difficulties is to decide when to buy the item because its price changes over time. If the shopping mall can be able to recommend appropriate buying points, it will be greatly helpful for the customer. Therefore, in this presentation, we propose a method to recommend buying points based on the time series analysis using a database that contains past prices data of items. The procedure to provide buying points for an item is as follows. First, we search past time series patterns from the database using normalized similarity, which are similar to the current time series pattern of the item. Second, we analyze the retrieved past patterns and predict the future price pattern of the item. Third, using the future price pattern, we recommend when to buy the item.

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The Effect of Trust and Distrust on the Purchase Intention at Internet Shopping Malls - Focusing on the Chinese Users - (인터넷 쇼핑몰에서 신뢰와 불신이 구매의도에 미치는 영향 - 중국 인터넷 쇼핑몰 사용자를 중심으로 -)

  • Park, Hye-Ryeong;Lee, Jin-Yong
    • Proceedings of the Korean DIstribution Association Conference
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    • 2006.05a
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    • pp.103-115
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    • 2006
  • 중국은 세계 무역기구에 가입하면서 세계경제에서 차지하는 위치가 강화되고 디지털 경제체제에 편입되면서 산업구조를 고부가가치 산업으로 개편하고 있다. 동안 상대적으로 외국기업에 대해 폐쇄적이었던 중국의 유통시장은 2006년부터 전면개방이 시작될 것으로 전망되고 있다. 그러나 중국전자상거래 시장에서 정보 기초화와 물류배송 금융체계의 문제는 나날이 안정화되어 온라인 구매환경은 나아지고 있으나, 오히려 해마다 인터넷쇼핑물 구매율의 하락은 온라인 쇼핑몰 상거래에 대한 불신 문제가 그대로 남아있음을 알 수 있다. 따라서 본 연구에서는 중국의 소비자수준에서의 온라인 구매가 활성화되지 못하는 주요 장애요인으로써 불신(distrust)을 제기하고자 하며 신뢰를 신뢰와 불신의 2차원으로 파악하여 각각의 차원(신뢰와 불신)이 마케팅 성과에 차별적으로 공헌하고 있음을 밝히고자 한다. 본 연구에서 선행변수로 상호작용, 지각된 평판, 정보유용성, 지각된 보안위험, 지각된 거래위험을 설정했으며 매개변수로는 신뢰와 불신을, 결과 변수로는 관계몰입과 구매의도로 구성하였다. 결과에서는 온라인 맥락에서는 신뢰와 불신의 선행요인이 온라인 쇼핑몰에 대한 관계몰입과 구매의도에 서로 차별적으로 공헌한다는 것을 밝혔다. 이는 기존의 신뢰를 2차원으로 구분하여 신뢰와 불신으로 분리하여 관리하는 것이 필요하다는 것을 시사한다고 할 수 있다.

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The Development of an Internet Venture and Competitive priority revenue model (닷컴 벤처의 발전과 경쟁우위 수익모델)

  • 김종권
    • Proceedings of the Safety Management and Science Conference
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    • 2002.11a
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    • pp.295-304
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    • 2002
  • This case describes key development challenges and patterns as experienced by Internet Auction Company, Ltd. from the startup stage through IPO to the sale to eBay. Currently an eBay company, Internet Auction Co. continues to pursue new auction systems and substitute distribution systems for the future with a renewed entrepreneurial spirit. In 1997, Mr Hyuk Oh saw a business opportunity in the Internet allowing two-way communications. At that time, the success stories of eBay and Onsale in the United States were good stimuli to his startup of an auction site. He opened the Website in April 1, 1998 after four months of development efforts. Auction has merit more than other shopping malls. First, it brings about interesting and benefit. Second, it has interactive trade system. Third, customers will trade for reasonable price through direct own will of them. Fourth, Auction's model brings about multitude sale through aggressive sales. Even if Network Marketing has socially negative effect in case of inappropriate use, it is good mood for further business. In case E-Commerce use as useful purpose, it will have competitive priority revenue model.

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CEPS 기반의 개방형 전자화폐 Teeni 시스템 개발

  • Oh, Gyung-Seok;Heo, Sin;Do, Gyung-Gu;Ryu, Jae-Chul;Kim, Woon;Kim, Hyung-Ju
    • The Magazine of the IEIE
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    • v.29 no.11
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    • pp.1333-1342
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    • 2002
  • 최근 들어 컴퓨터 통신의 확산과 함께 인터넷의 사용이 전 세계적으로 급증함에 따라 인터넷의 용도는 지금까지의 학술 및 연구를 대상으로한 정보 공유의 목적에서 인터넷을 마케팅의 대상으로 보고 이를 상업적으로 이용하려는 시도가 증가하고 있다. 이미 선진 외국의 경우에는 Mon-dex, Visa cash, Proton 등의 다양한 전자화폐 상품이 개발되어 사용되고 있으나 국제 호환성의 측면에서는 아직 미미한 형편이며 국제간 통용이 가능한 개방형 전자화폐 시스템 개발은 매우 필요하다. 소액지불 시스템의 국제 표준규격으로 인정받고 있는 CEPS(Common Electronic Purse Specification) 기반의 개방형 전자화폐 teem 시스템은 EMV(Europay, Master, Visa) 규격을 준용하고, PKI 기반의 보안기능을 채택하여 지불거래시 반드시 확보되어야 할 거래 데이타의 비밀성, 무결성, 부인방지 기능과 PIN(Personal Identification Number)를 이용한 사용자 인증을 제공하며 구매거래시 IC카드와 가맹점의 구매 단말기(POS)와의 오프라인 동적데이타 인증 (Dynamic Data Authentication) 방식의 상호인증을 제공한다. 개방형 전자화폐 teem 시스템의 구성 모듈은 발급, 충전, 구매, 정산, 인증시스템으로 구성되어 있으며, 웹기반의 사용자 인터페이스를 제공하고 DES, 3-DES, SHA-1, RSA, SEED등 다양한 암호 모듈과 다양한 어플리케이션의 탐재가 가능한 Java Card를 기반으로 하고 있으며, VOP(Visa Open Platform) 2.0,1, Java Card API 2.1 지원하는 시스템이다.

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Sources of the customer loyalty in the high-speed Internet service (초고속 인터넷 서비스 충성도에 영향을 미치는 요인에 관한 연구)

  • Kim, Tae-In;Kim, Myoung-Soo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.12 no.2
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    • pp.728-735
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    • 2011
  • Recently, as the most people use the high-speed Internet service, it is positioned as a universal service in Korea. Therefore, the competition among service providers is becoming fierce and fierce. The defensive marketing which raise customer loyalty can be an effective method in this case. In this study, we identified the sources of customer loyalty in the high-speed Internet service. The results showed that the satisfaction on the service quality and after service impacts on the customer loyalty positively. We expect that this result will be helpful for practitioners to make customer strategies.

Internet Shopping in Japan: Shopping motivation, Perceived Risks, and Innovativeness (일본의 인터넷 쇼핑 실태에 관한 연구: 쇼핑동기, 지각위험, 혁신성을 중심으로)

  • Park, Cheol;Kang, You Rie
    • Asia-Pacific Journal of Business
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    • v.2 no.1
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    • pp.91-114
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    • 2011
  • The market size of e-Commerce in Japan was 15 trillion Yen in 2006, and B2C Internet shopping sales were over 6.57 trillion in 2009. Lakuten is a representative Internet shopping company whose market share is 45%. Lakuten has over 70,000 online stores and Japanese shoppers trust them based on the fair competition rule and pre-control system on e-commerce. Japanese consumers accept new technology rapidly and highly use Internet and mobile channel. This research analyse online shopping behaviors of Japan, a big e-commerce market. Internet shopping intention, satisfaction, and recommendation by Internet shopping motivations, perceived risks, shopping innovativeness were analyzed. A questionnaire survey of 464 Japanese consumer was performed and ANOVA, factor analysis, reliability test have done by SPSS 12.0. As the results, Internet shopping intentions were higher in groups of olders, higher innovativeness. House wives' satisfaction of Internet shopping is highest. High innovativeness group showed higher internet shopping motivation of economics, connivence, hedonic, and social. Student, women, and low income group perceives high risks to Internet shopping. Implications and further researches were suggested based on the results.

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Clickstream Big Data Mining for Demographics based Digital Marketing (인구통계특성 기반 디지털 마케팅을 위한 클릭스트림 빅데이터 마이닝)

  • Park, Jiae;Cho, Yoonho
    • Journal of Intelligence and Information Systems
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    • v.22 no.3
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    • pp.143-163
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    • 2016
  • The demographics of Internet users are the most basic and important sources for target marketing or personalized advertisements on the digital marketing channels which include email, mobile, and social media. However, it gradually has become difficult to collect the demographics of Internet users because their activities are anonymous in many cases. Although the marketing department is able to get the demographics using online or offline surveys, these approaches are very expensive, long processes, and likely to include false statements. Clickstream data is the recording an Internet user leaves behind while visiting websites. As the user clicks anywhere in the webpage, the activity is logged in semi-structured website log files. Such data allows us to see what pages users visited, how long they stayed there, how often they visited, when they usually visited, which site they prefer, what keywords they used to find the site, whether they purchased any, and so forth. For such a reason, some researchers tried to guess the demographics of Internet users by using their clickstream data. They derived various independent variables likely to be correlated to the demographics. The variables include search keyword, frequency and intensity for time, day and month, variety of websites visited, text information for web pages visited, etc. The demographic attributes to predict are also diverse according to the paper, and cover gender, age, job, location, income, education, marital status, presence of children. A variety of data mining methods, such as LSA, SVM, decision tree, neural network, logistic regression, and k-nearest neighbors, were used for prediction model building. However, this research has not yet identified which data mining method is appropriate to predict each demographic variable. Moreover, it is required to review independent variables studied so far and combine them as needed, and evaluate them for building the best prediction model. The objective of this study is to choose clickstream attributes mostly likely to be correlated to the demographics from the results of previous research, and then to identify which data mining method is fitting to predict each demographic attribute. Among the demographic attributes, this paper focus on predicting gender, age, marital status, residence, and job. And from the results of previous research, 64 clickstream attributes are applied to predict the demographic attributes. The overall process of predictive model building is compose of 4 steps. In the first step, we create user profiles which include 64 clickstream attributes and 5 demographic attributes. The second step performs the dimension reduction of clickstream variables to solve the curse of dimensionality and overfitting problem. We utilize three approaches which are based on decision tree, PCA, and cluster analysis. We build alternative predictive models for each demographic variable in the third step. SVM, neural network, and logistic regression are used for modeling. The last step evaluates the alternative models in view of model accuracy and selects the best model. For the experiments, we used clickstream data which represents 5 demographics and 16,962,705 online activities for 5,000 Internet users. IBM SPSS Modeler 17.0 was used for our prediction process, and the 5-fold cross validation was conducted to enhance the reliability of our experiments. As the experimental results, we can verify that there are a specific data mining method well-suited for each demographic variable. For example, age prediction is best performed when using the decision tree based dimension reduction and neural network whereas the prediction of gender and marital status is the most accurate by applying SVM without dimension reduction. We conclude that the online behaviors of the Internet users, captured from the clickstream data analysis, could be well used to predict their demographics, thereby being utilized to the digital marketing.

Factors Influencing on Trust toward E-Commerce by Consumer Experience of Online Buying (소비자의 온라인 구매경험에 따른 전자상거래 신뢰형성 요인에 관한 연구)

  • Park, Cheol;Kang, Byung-Ku
    • Information Systems Review
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    • v.5 no.1
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    • pp.81-95
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    • 2003
  • This paper tried to identify factors influencing consumer trust of Internet shopping mall. There found five factors; validation & contact, security & protection, publicity & image, convenience & pleasure, and refund & delivery. There were differences of mean factor scores among consumer groups classified by frequency of online buying. Implications of the study and further research issue are discussed.

A Study on the Internet Marketing Communication Strategy of Young Casual Fashion Brand through the Website Analysis (영 캐주얼 패션브랜드 웹사이트를 활용한 마케팅 커뮤니케이션 전략)

  • Lee, Min-Gyung;Rha, Soo-Im
    • Journal of Fashion Business
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    • v.12 no.4
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    • pp.46-55
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    • 2008
  • The purpose of this study is to provide the effective internet marketing communication strategy as marketing tools by analyzing the web sites of young casual fashion brands. We've selected 19 young casual fashion brands in 3 department stores and made the classification standard - advertising, promotion, public relation(PR), customer management - and analysed the young casual fashion brands according to 4 classification standard on the web sites. As a result of study, it is found that 19 young casual brands' web sites put an emphasis on activity of customer management and promotion in general. However, they did not conduct the PR and advertising actively compared with other parts. Especially, the promotion strategy occupies more parts than any other parts through the variety of membership card's services. Also they are sending e-mails or providing 1:1(FAQ/Q&A) board to the members as a customer management to be able to help to communicate with customer through the web site.