• Title/Summary/Keyword: 인구통계적 특성

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A Study on the Emotional Labor of Agents in Customer Center (고객센터 상담사의 감정노동에 관한 연구)

  • Kim, Hee-Jung;Park, Deuk;Bok, Mi-Jung
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2014.01a
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    • pp.177-180
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    • 2014
  • 서비스 산업의 급격한 발전과 더불어 최상의 서비스를 제공하기 위한 기업 간의 서비스 경쟁 심화와 고객의 욕구변화에 의해 여러 직종에서 근로자들에게 감정노동을 요구하고 있다. 감정노동은 실제 자신이 느끼는 감정과는 상관없이 직무를 행해야 하는 감정적 노동으로 은행원, 승무원, 상담원 등이 대표적인 종사자로 알려져 있다. 감정노동은 이러한 서비스업에 국한되지 않고 교사 등 사람과 대면하는 모든 부류에 포함된다고 하여도 과언이 아니다. 감정노동은 지극히 주관적이고 개인적인 경험인 '감정'에 의해 행해지는 직무 활동으로 개개인의 특성에 따라 감정노동의 정도도 다를 것이다. 이에 본 연구에서는 고객센터 상담사들을 대상으로 인구통계적 특성에 따른 집단간에 감정노동의 차이가 있는지를 살펴보고자 한다.

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A Study on the Effect of Jeonju International Film Festival Image upon the Degree of Satisfaction (전주국제영화제 이미지 요인이 만족도에 미치는 영향 연구)

  • Lee, Gyu-Jeong;Park, Young-Bae;Kim, Noh-Ik
    • The Journal of the Korea Contents Association
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    • v.9 no.6
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    • pp.82-91
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    • 2009
  • Film festival is a cultural event, which would be held for various purposes. This study was to find out the effects of visitors' demographic characteristics and Jeonju International Film festival images upon their general satisfactions, focusing on the 10th Jeonju International Film Festival. The results are as following. First, 20's(year), Student(job) and Less than 100(income/a month) had a majority in the demographic characteristic. It is needed to develop various programs and events targeting for these groups. Second, it resolved 11 questions in all into 3 factors, which is named as 'Administration', 'Facility', and 'Contents'. Specially We need to develop events and programs for teens. It verified that visitors satisfied far more as they were provided with comfortable theater, various facilities and events, etc. It also proved that the service of giving useful informations met visitors' satisfaction. But as the demographic characteristic showing, visitors dwelling near Jeonju were fewer. It is required for a program to enhance the peculiar qualities of the city, Jeonju and then to promote the participation of local people. It is necessary for the host organization to secure its identity including peculiar subjects differentiated from other film festivals for the purpose of establishing itself as a worldwide event.

The Different Analysis of the Preference and Benefits Sought of Smart Clothing based on Demographic Characteristics (인구통계학적 특성에 따른 스마트 의류에 대한 선호도 및 추구혜택 차이 분석)

  • Park, Younghee
    • Journal of Fashion Business
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    • v.23 no.1
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    • pp.1-13
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    • 2019
  • This study aimed to analyze the preference, the factors of benefits sought, and the difference of benefits sought for smart clothing based on demographic characteristics. This survey study used questionnaire. The subjects of the survey consisted of men and women with ages ranging from twenty to fifty years old, who were living in Gyeongnam region. For the collected data analysis, Factor analysis, t-test, ANOVA, and Duncan multiple range tests were used by SPSS 23. The results obtained were as follows. The different analysis results for smart clothing based on demographic characteristics showed a significant difference with respect to marital status, age, monthly income, and occupation, but showed an insignificant difference with respect to gender. The factors of benefits sought for smart clothing were extracted from five factors-pursuit; image innovation and improvement, pursuit of healthcare, pursuit of body protection, pursuit of amusement and pleasure, and pursuit of hi-tech function. The different analysis results of smart clothing according to demographic characteristics showed a significant difference for pursuit of healthcare only with respect to gender, for pursuit of image innovation and improvement, healthcare, amusement and pleasure, and hi-tech function with respect to marital status, for pursuit of image innovation and improvement, healthcare, amusement and pleasure, and hi-tech function with respect to age, for pursuit of healthcare and body protection with respect to monthly income, and for all five factors with respect to occupation.

A Study on the Importance and the Satisfaction of the Selection Attributes of the Exhibition and Convention Destination Sites for the MICE(Meeting, Incentive Tour, Convention, and Exhibition) Planners (MICE 기획가의 전시컨벤션 개최지역 선택속성 중요도 및 만족도 분석)

  • Kim, Si-Joong
    • Journal of the Korean association of regional geographers
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    • v.11 no.5
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    • pp.440-457
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    • 2005
  • The purpose of this study was to examine the importance and satisfaction of exhibition and convention destinations from the MICE(meeting, incentive tour, convention, and exhibition) planners. Overall, four results were revealed from this study. First, considering the importance of selection attributes, soundproofing, lighting, temperature, A V facilities, the space of main convention hall and exhibition were the most important attributes. Second, hypothesis 1 suggested that there were statistically significant differences in the attributes of convention destination selection based on the socio-demographic variables. More specifically, a statistically significant was found in the 17 attributes out of 5 factors and 4 demographic variables. Third, hypothesis 2 suggested that there were statistically significant in the attributes of convention destination selection based on the planning characteristics of MICE. For instance, statistically significants were found 9 attributes out of 5 factors and the 4 planning characteristics. Fourth, the regional space of exhibition and convention was the most influential to the intention to revisit, followed by exhibition and convention facilities and use cost. And also, considering the recommendation to the other MICE planners who recently have used exhibition and convention centers, the facilities was the most influential, followed by use cost and tourism space surrounding exhibition and convention centers.

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A Study on Visitors' Characteristics and Cognition in Regard to Damage of Nature Environment in Different Types of Ecotourism Destination (생태관광지 유형별 탐방객 특성 및 자연환경 훼손에 대한 인식 비교 연구)

  • Lee, Ho-Young;Oh, Choong-Hyeon
    • Korean Journal of Environment and Ecology
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    • v.26 no.2
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    • pp.264-272
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    • 2012
  • For understanding the tourists' characteristics of several types of ecotourism sites, we surveyed and analyzed the demographic characteristics, travel motivations and cognition of damage in Bukhansan trail, Upo marshes, Jirisan trail and Uljin Keumgang pine tree trail. The field survey were conducted through face-to-face interviews. In the case of Bukhansan trail, many people came to build up their health, so the ratio of eco-tourists and the awareness of environmental damage was low. In Upo marshes, there were many group tourists who want to enhance friendship between the colleagues. And the ratio of eco-tourists, enjoying several activities such as observation or experience about the ecosystems of wetland and bird watching appeared high, but the cognition of tourists about the damage of natural environment was low because the flatland type tour site, Upo marshes has less damage factors comparing with mountain type tour sites. In Jirisan trail, eco-tourists, nature tourists and mass tourists appeared mixed and the cognition of damage was higher than that of flatland type. In the case of Uljin Keumgang pine tree trail, almost indices showed higher values than other sites because the tourists who visited there have high cognition of eco-tourism and nature conservation by limiting entrance. Tourists were generally accepted positively the control method such as collection of entrance fee and visitor reservation system when natural damages are expected.

Using Mobile Phone Data, Analyzing Floating Population Near University Areas in Daegu, South Korea, before and after Covid-19 - with a focus on Comparisons with Seoul (통신사 빅데이터를 활용한 코로나 전염병 전후 대구 대학가 유동인구 분석 - 서울과의 비교를 중심으로)

  • Kim, Jae-Hun;Son, Ji-Hoon;Park, Han-Woo
    • The Journal of the Korea Contents Association
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    • v.22 no.3
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    • pp.62-70
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    • 2022
  • This study investigates the temporal structure and movement of floating people near university areas in Daegu metropolitan city, South Korea, before and after Covid-19. In order to determine Daegu's position, the current study compares Daegu and Seoul. The floating population is used as an index to reveal people's various activities in the area known as the local business district, which surrounds the university campus. The information was provided by mobile phone manufacturers. A municipal authority managed a public website where mobile data was made available. Several statistical and visualization techniques were used after the data pre-processing steps. As a result, the floating population fluctuation patterns in both cities in the first half of 2019 and 2020 were comparable. When the Covid-19 diffusion rate in Daegu stabilized in the second half of 2020, the floating population in Daegu increased slightly over the previous year, while the population in Seoul decreased due to the second wave of Covid-19.

The Impacts of Author's Demographic Properties and Research Fields on Citing Internet Based Resources in LIS Field (연구자의 특성과 연구 분야가 인터넷 정보자원 인용에 미치는 영향 - 문헌정보학 분야를 중심으로 -)

  • Kim, Sungwon
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.28 no.3
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    • pp.197-215
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    • 2017
  • Researchers often cite Internet-based information as references for their research papers, and the amount of this type of citation has continued to grow, which resulted in the increased significance of Internet-based academic resources. This study first examines the current trend of citing Internet-based resources in the academic communication process of all academic fields, and then attempts to analyze the factors, such as gender and age, affecting this trend and its consequences in the specific area of LIS in Korea. For this, the author adopt both citation analysis and statistical analysis as research methods. Overall increase of citing internet-based resource is confirmed in all academic fields. Specific analysis of the LIS field revealed that gender is related with the degree of usage, and the age with whether or not adopting this type of citation. Meanwhile, the subject area of the researchers is related with both whether or not adopting this method and the degree of it. This study provides understanding current status of increased utilization of Internet-based resources in academic communications, and further makes suggestions for the effective academic communication of the future.

Subscription to the Internet Telephony : An Econometric Analysis of Stated-Preference Data (인터넷전화 가입의향분석: Stated-Preference 자료의 계량경제학적 분석)

  • Kim, Ho
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2005.05a
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    • pp.814-821
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    • 2005
  • 본 연구에서는 인터넷전화의 잠재 가입자를 대상으로 이들의 전화 사용 행태 및 사회-인구 통계적 특성 검토하여 이를 인터넷전화의 가입 확률로 연결하는 모형을 개발한다. 이때 가입 예측모형은 설문결과에 이산 프로빗 모형을 적용함으로써 구축하였다. 모형의 결과에 따르면 인터넷전화서비스 가입에 통계적으로 유의한 영향을 미치는 변수는 월 전화요금, 월 전화사용회수, 채택하고 있는 전화요금제, 현재 가입 중인 전화회사, 가구 의사결정자의 나이 등인 것으로 분석되었다. 또한 위의 각 요인의 부호는 관련 분야의 전문가들의 일반적인 견해 및 상식과 일치하는 것으로 나타났다.

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The Pattern and Determinants of Demographic Transition in African Countries (아프리카의 인구변천 유형과 특성)

  • Chung, Sung-Ho
    • Korea journal of population studies
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    • v.31 no.1
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    • pp.127-146
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    • 2008
  • Over the past four decades reproductive behavior has changed slowly in much of the African countries. The average total fertility rate has fallen from six or more to near five today. Between 1960 and 2000 the largest fertility decline occurred in such Northern African countries as Algeria, Libya, and Morocco. The mortality rate has decreased in most African countries. The purpose of this study is to review the pattern of demographic transition in African countries. At first, this study focuses on the fertility transition. In Africa, the total fertility rate has decreased from 6.59 to 4.85 between 1960 and 2000. The mortality rate has also decreased in most of African countries. It is also interesting to find that there is a clear difference among African countries. In terms of infant mortality rate, Libya shows the lowest rate(17), while Mali and Somalia remain still high rate(142 and 133, respectively). This study tests a path model in which infant mortality rate acts as an intermediate variable between three socioeconomic variables and the fertility rate. The findings of this paper substantiate some of our hypotheses on the interrelationships among socioeconomic variables, infant mortality rate, and fertility rate. The result also shows the indirect effects of socioeconomic variables on fertility rate via infant mortality.

Convergence of IT and Online Security Trading : The Effects of MTS Service Quality on Customer Satisfaction & Customer Loyalty (IT와 온라인 증권거래의 융합 : MTS 서비스 품질이 고객만족도와 고객충성도에 미치는 영향)

  • Kim, Seong-Geun;Seok, Kee-Joon
    • Journal of Digital Convergence
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    • v.13 no.9
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    • pp.137-148
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    • 2015
  • The objectives of this study identify the factors that affect the quality of MTS services, to determine the effects of these service quality factors on customer's satisfaction and customer's loyalty. The results are as follows: First, The Four factors, i.e., tangibles, reliability, responsiveness, and assurance, represent statistically marginal significance in explaining the relationship between MTS service quality factors and customer's satisfaction. Second, The Five factors, i.e., rapidness, tangibles, responsiveness, empathy, and assurance represent statistically marginal significance in explaining the relationship between MTS service quality factors and customer's loyalty. Third, There are some differences in assurance/period of utilization, empathy/period of utilization in using MTS services according to social statistics. This article provides the paradigm of new convergence on IT and finance.