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DOI
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Y. S. Song, The Effect of HTS Service Quality on Relationship Quality and Customer Loyalty, Ph.D., dissertation, JeJu University, 2012.
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S. J., Lee, Y. T. Kim, and S. Y. Kim, Comparison of Customer Satisfaction Indices Using Different Methods of Weight Calculation, The Society of Digital Policy & Management Vol. 11, No.12, pp.201-211, 2013.
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T. K. Kim, Relationship Between Customer Satisfaction and Loyalty by Perceived Using Factors - Moderating Effect of Online Stock Trading System, Master's dissertation, DanKuk University, 2014.
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T. H. Ha, A Study on Geatures of Smart Phone User, The Society of Digital Policy & Management Vol. 8, No.4, pp.177-184, 2010.
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W. G., Kim, Measuring Service Quality and Customer Satisfaction of Online Trading Systems on Smart Phones, Master's dissertation, Yonsei University , 2010.
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W. K. Choi and S. K. Lee, "A Study of Moderating Effects on the Relationship between Home Trading System Service Quality and Performance," Service Management Vol. 14, No.3, pp.225-242, 2013.
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Y. J. Lee and S. A. La, "The Relative Effects of Three Dimensions of Service Quality on CS -A Comparative Study of Existing vs. Potential Customers," Journal of Korean Marketing Association, Vol. 18, No. 4, pp.67-97, 2003.
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