• The Journal of Bigdata
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• v.7 no.2
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• pp.91-102
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• 2022

As artificial intelligence develops, AI chatbot systems are actively taking place. For example, in public institutions, the use of chatbots is expanding to work assistance and professional knowledge services in civil complaints and administration, and private companies are using chatbots for interactive customer response services. In this study, we propose a scenario-based AI voice chatbot system to reduce museum operating costs and provide interactive guidance services to visitors. The implemented voice chatbot system consists of a watcher object that detects the user's voice by monitoring a specific directory in real-time, and an event handler object that outputs AI's response voice by performing inference by model sequentially when a voice file is created. And Including a function to prevent duplication using thread and a deque, GPU operations are not duplicated during inference in a single GPU environment.

• Korean journal of communication and information
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• v.79
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• pp.70-103
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• 2016

In the face of crisis in the news media industry, many people prospect that new technology can save it. But there is no discussion about how new technology works and what is its limitations and which direction of development is needed. In view of media, this article analyzed 'news chatbot' as new technology. Firstly, this article defined bot and discussed bot's agency based on actor network theory. Secondly, it analysed bots which are acting as media and discussed features of the messenger platform as a communication tool. Thirdly, it presents examples of news chatbot and analyzed how they work. Finally, it predicts the future of news chatbot and discussed the possibility of journalism.

• The Journal of the Korea Contents Association
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• v.20 no.10
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• pp.630-640
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• 2020

With a recent rise of various chatbot services, this study attempts to explore the role of chatbot users'' psychological characteristics by applying the self-determination theory. In particular,this study investigates (a) the relationship between chatbot users' psychological needs(perceived autonomy, perceived competence, perceived relatedness) and user satisfaction, continuous intention to use, and (b) the moderating effect of chatbot type and user motivations. Based upon a survey, the results revealed that perceived autonomy, competence, and relatedness had significant positive effects on user satisfaction and continuous intention to use. The results also confirmed that the user satisfaction had a significant positive effect on the continuous intention to use. The moderating effect of social and relational motivation was found between perceived autonomy, competence, relatedness and user satisfaction. The implications are discussed for furthering the development of chatbot services.

• Proceedings of the Korea Information Processing Society Conference
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• 2018.10a
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• pp.628-630
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• 2018

인공지능에 대한 연구가 최근 이슈가 되면서, 딥러닝 기술의 비약적인 발전 덕분에 대화형 에이전트가 인터페이스의 역할을 하고 있다. 이 중에서 최근 여러 대학에서 서비스로 지원하는 챗봇 시스템의 문제점에 대하여 개선된 시스템을 제안하고, 이를 구현하여 실험을 통해 연구하고자 한다. 기존 챗봇 시스템이 가진 문제점을 보완한 시스템은 서비스 사용자가 질의하는 의도에 더 알맞은 응답을 제공하여 서비스 사용자의 불편함을 최소화하고, 사용성과 편의성을 최대화 하는 것을 목적으로 한다.

• Proceedings of the Korea Contents Association Conference
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• 2019.05a
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• pp.423-424
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• 2019

인공지능 기술의 발전으로 딥러닝, 자연어처리 기술이 챗봇(채팅+로봇)에 적용되어 금융, 헬스케어, 여행, 방송 등의 분야를 중심으로 챗봇 시장이 확대되고 있다. 이러한 디지털 환경의 변화에 따라 전통문화 관련 개방 데이터를 활용한 전통문화 콘텐츠의 활성화 방안에 대해 살펴보고자 한다. 전통문화 소재는 영화, 드라마, 애니메이션 등의 소재로 활용 폭이 꾸준히 확대되고 있으나 현대적인 재창조의 폭넓은 대상이 되지는 못하고 있다. 팩트를 다루는 역사적 사실은 물론, 그 당시 살았던 사람들의 이야기 발굴에 대한 창작자들의 수요에 부응할 수 있는 체계적인 정보서비스로서의 전통문화 분야 인공지능(AI) 챗봇 서비스는 예비창작자와 일반인에게 창작의 유용한 가이드가 될 것으로 기대한다.

• Journal of the Society of Disaster Information
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• v.20 no.1
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• pp.106-116
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• 2024

Purpose: This paper conducts IoT and CCTV-based safety monitoring to analyze accidents and potential risks occurring at construction sites, and detect and analyze risks such as falls and collisions or abnormalities and to establish a system for early warning using devices like a walkie-talkie and chatbot service. Method: A safety management service model is presented through smart construction technology case studies at the construction site and review a relevant literature analysis. Result: According to 'Construction Accident Statistics,' in 2021, there were 26,888 casualties in the construction industry, accounting for 26.3% of all reported accidents. Fatalities in construction-related accidents amounted to 417 individuals, representing 50.5% of all industrial accident-related deaths. This study suggests implementing AI chatbot services for construction site safety management utilizing IoT-based health monitoring technologies in smart construction practices. Construction sites where stakeholders such as workers participate were demonstrated by implementing an artificial intelligence chatbot system by selecting major risk areas within the workplace, such as scaffolding processes, openings, and access to hazardous machinery. Conclusion: The possibility of commercialization was confirmed by receiving more than 90 points in the satisfaction survey of participating workers regarding the empirical results of the artificial intelligence chatbot service at construction sites.

• Proceedings of the Korean Society of Computer Information Conference
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• 2020.07a
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• pp.619-621
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• 2020

본 논문에서는 메이커 교육을 기초로 인공지능 챗봇 수업을 개발하였다. 세부적으로 R. M. Gagne(1985)에 9가지 이론을 기초로 정보교과 문제해결과 프로그래밍 단원의 지도안을 작성 후 평가를 제시하였다. 연구 내용 분석 결과 교육현장에서 인공지능 교육의 필요성이 강조되며 확고한 플랫폼 구축(인공지능 플랫폼)과 빅데이터 분석·확보하여 개인 맞춤형 서비스 제공이 필요하다. 본 논문을 토대로 인공지능 교육의 체계적인 연구 활성화에 시발점이 되었으면 한다.

• Proceedings of the Korea Contents Association Conference
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• 2018.05a
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• pp.363-364
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• 2018

최근 ICT의 새로운 흐름으로 특정 규칙 또는 인공지능 기술을 이용하여 사용자와 상호작용하는 챗봇 서비스가 개발되고 있다. 규칙 기반 챗봇은 매장의 데이터가 수정될 때마다 규칙이 작성된 파일을 수정해야한다. 본 논문은 소규모 매장에서 챗봇 서비스를 활용 시 관리자가 규칙 기반의 챗봇을 쉽게 수정할 수 있도록 규칙 생성기를 설계하고 구현한다. 제안하는 챗봇 규칙 생성기는 관리자가 컨셉, 매장 정보, 메뉴 정보만 수정하도록 인터페이스를 제공하며 관리자가 챗봇에 적용 버튼을 누르면 규칙 기반의 챗봇이 수정한 규칙들을 사용이 가능하도록 규칙 파일을 자동으로 생성한다.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.25 no.7
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• pp.877-883
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• 2021

Artificial intelligence technology is widely used in industrial and smart home fields such as manufacturing robots, artificial intelligence speakers, and robot vacuum cleaners. In this paper, we designed and implemented a 1:1 chatbot system based on artificial intelligence for use in RCMS (Real-time Cash Management System). The RCMS chatbot implemented in this paper was constructed with a total of 210 query scenarios in nine areas, including research expenses and system usage, based on 13,500 questions and answers from existing online bulletin boards. The chatbot is expected to solve the problem of insufficient number of counselors and to increase user satisfaction by responding to the researcher's inquiries after working hours, and the recommendation service for the cost of use, which had the most inquiries from researchers, reduces the number of consultations. It is expected to improve the quality of answers to other counseling inquiries.

• Journal of Internet Computing and Services
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• v.25 no.1
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• pp.167-176
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• 2024

Chatbot services are used in various fields in connection with AI services. Security research on AI is also in its infancy, but research on practical security in the service implementation stage using it is more insufficient. This paper analyzes the security requirements for chatbot services linked to AI services. First, the paper analyzes the recently published papers and articles on AI security. A general implementation model is established by investigating chatbot services provided in the market. The implementation model includes five components including a chatbot management system and an AI engine Based on the established model, the protection assets and threats specialized in Chatbot services are summarized. Threats are organized around threats specialized in chatbot services through a survey of chatbot service managers in operation. Ten major threats were drawn. It derived the necessary security areas to cope with the organized threats and analyzed the necessary security requirements for each area. This will be used as a security evaluation criterion in the process of reviewing and improving the security level of chatbot service.