• Title/Summary/Keyword: 이용 후 만족도

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Analysis of factor of life planners' satisfaction after turnover using the cumulative logit model (누적로짓모형을 이용한 보험설계사의 이직 후 만족도 영향요인 분석)

  • Lee, Deogro;Chun, Heuiju
    • Journal of the Korean Data and Information Science Society
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    • v.24 no.6
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    • pp.1369-1384
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    • 2013
  • In this study, we investigate various factors affecting five kinds of life planners' satisfaction after turnover which are general, human relations within organization, sales environment support, economic, life planner management system. Also we suggest theoretical and practical implication to them. The results of survey of life planners are as follows. First, in the general life planners' satisfaction after turnover, insurance company belonged to, recognition on own sales ability, life planners' satisfaction level, financial and insurance related award, education level, marital status, size of branch, and surrounding recognition about life planner are influential factors on it. Second, factors which affect the life planners' human relations satisfaction within organization after turnover are size of branch, surrounding recognition about life planner, and insurance company belonged to. Third, factors which affect the life planners' sales environment support satisfaction after turnover are surrounding recognition on life planner, insurance company belonged to, certificates relating to finance or insurance, size of branch, Fourth, in the solicitors' economic satisfaction after turnover, mainly demographic factors such as education level, marital status, age are crucial to it and also life planners' satisfaction level is influential factor. Last, in the solicitors' management system satisfaction, only experienced turnover type is a influential factor.

Differences in quality of sleep, job stress, fatigue, job satisfaction, and posttraumatic stress disorder according to the type of work in fire-fighting officers (소방공무원의 근무형태에 따른 수면의 질, 직무스트레스, 피로도, 직무만족 및 외상 후 스트레스장애 차이)

  • Choi, Jin;Song, Yeon-Joo
    • The Korean Journal of Emergency Medical Services
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    • v.22 no.3
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    • pp.149-162
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    • 2018
  • Purpose: The purpose of the study was to investigate the differences in quality of sleep, job stress, fatigue, job satisfaction, and posttraumatic stress disorder (PTSD) according to the type of work in fire-fighting officers. Methods: This study used an online questionnaire. The participants were 322 fire-fighting officers. The data were collected from May 2 to 20, 2018. Data were analyzed using SPSS 22.0. Results: According to the work styles of fire fighting officers, job stress, job satisfaction, and PTSD showed significant differences. However, There were no differences in sleep quality and fatigue. There were significant differences in job stress, job satisfaction, and PTSD in those in roles of fire suppression and rescue emergency medical technicians and this result suggests a way to improve the quality of sleep, job stress, job satisfaction and fatigue for fire-fighting officers who suffer from PTSD. Conclusion: Based on the results of this study, mental health of fire-fighting officers will be improved through basic data for psychotherapy which can overcome the quality of sleep, job stress, fatigue, job satisfaction and PTSD according to the work style of fire-fighting officers.

Performance Analysis for Electronic Toll Collection System, Hi-Pass (자동요금징수 시스템(ETCS)의 시범사업 효과분석 (하이패스 시스템을 중심으로))

  • 이상건;조용성;오세창
    • Journal of Korean Society of Transportation
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    • v.19 no.4
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    • pp.59-69
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    • 2001
  • 본 연구는 지속적인 교통량의 증가로 인해 발생되고 있는 고속도로의 혼잡을 해결하기 위해 한국도로공사에서 도입, 시범사업을 실시하고 있는 자동요금징수시스템의 효과를 분석하고자 한다. 이를 위해 하이패스라고 하는 자동요금징수시스템의 시범운영이 실시되고 있는 서울외곽순환고속도로의 판교, 청계, 성남 톨게이트를 대상으로 정량적 측면과 정성적 측면에 대해 시범사업 시행 전.후의 상황에 대해 비교.분석하였다. 시행 전.후를 비교해 본 결과, 정량적 측면에서 각 톨게이트 별 시간대별로 다른 결과를 보이긴 하지만 이용율이 비교적 높은 오전 첨두시에는 3개 톨게이트 모두 효과가 있는 것으로 나타나, 일정수준 이상의 이용율이 있는 경우는 효과가 있는 것으로 분석되었다. 정성적 측면의 이용자 만족도 조사에서는 하이패스 이용자의 84%가 만족하는 것으로 나타났으며 비이용자 선호도 조사에서는 응답자의 91%가 하이패스 이용의사가 있는 것으로 조사되어 효과가 있는 것으로 분석되었다. 결론적으로 7,000대의 단말기 과소 보급으로 아직까지는 평균 3.9%의 저조한 이용율을 보여 시범사업의 전반적인 사업효과가 제대로 나타나지 알고 있지만, 비교적 하이패스의 이용율이 높은 오전첨두에는 효과가 있는 것으로 나타난 점을 보아 2000년 12월부터 시행되고 있는 단말기의 추가 보급이 완료되는 시점에는 그 효과가 분명하게 나타날 것으로 예상된다. 따라서. 이용자의 만족도와 비 이용자의 선호도가 매우 높은 상황에서 현재의 시범운영상에서 발생된 문제점을 개선하여 하이패스를 확대.보급한다면 고속도로의 혼잡을 해결할 수 있는 좋은 방안이 될 것으로 판단된다.

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Evaluation of patient satisfaction in the hospital foodservice in Busan area (부산지역 병원 급식서비스에 대한 환자 만족도 평가)

  • 류은순;김영선
    • Proceedings of the KSCN Conference
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    • 2003.05a
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    • pp.132-132
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    • 2003
  • 국내 의료시장은 환자의 의식변화와 의료시장의 개방화에 따라 병원간에 치열한 경쟁적 환경에 높여있으며 환자를 환자 그 자체로서가 아니라 병원이 경영에 영향을 주는 결정권자로서 고객을 간주해야 한다. 고객만족의 중요성에 대한 인식이 높아지고 있는 가운데 고객의 품질만족도에 대한 조사는 매우 중요하다. 품질만족도란 구매를 서비스 받기 전에 기대하는 정도와 이용한 후 실제로 고객이 느끼고 인식한 정도의 차이인 품질만족도인 인식하고 있는 인식도와 기대도간의 차이이다. (중략)

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Trajectories of the elderly's life satisfaction after their retirement: A longitudinal Growth Curve Model (은퇴 후 생활만족도의 종단적 변화와 예측요인 : 잠재성장모형을 이용하여)

  • Kim, Dong bae;Yoo, Byung sun;Jeong, Yo han;Oh, Young kwang
    • Korean Journal of Social Welfare Studies
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    • v.44 no.2
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    • pp.169-199
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    • 2013
  • This study has a purpose to analyze trajectories of life satisfaction of the elderly after their retirement and how the characteristics of individual, retirement and family relationship have an effect on the life satisfaction. This study has investigated the Korean elderly, who had been retired, using the data from three waves(1st wave(2005)~3rd wave(2009) of the Korean Retirement and Income Panel(KReIS). Data analysis has been used to identify the predictors of the intercept and slope related to the life satisfaction after retirement, focusing the trajectories of the life satisfaction after retirement and individual characteristics, retirement characteristics and family relationship with application of the growth curve model by Amos 20.0. First, the intercept of the life satisfaction after retirement was somewhat below average. Life satisfaction averagely increased little by little from 1st wave to 3rd wave. Second, by conducting the conditional growth curve model, the study revealed that the intercept of the life satisfaction after retirement is high on individual characteristics(sex, educational level, income, health status) and in retirement characteristics(voluntary retirement) and satisfaction with family relationship and married life). Furthermore, health status, voluntary retirement, and satisfaction with family relationship asserted the meaningful variables in the slope of life satisfaction after retirement.

Effect of Senior Simulation on Geriatric Unit Nurses' Attitude and Job Satisfaction toward the Elderly (노인유사체험이 노인병동 간호사의 노인에 대한 태도와 업무만족에 미치는 영향)

  • Choi, Soowon;Park, Myonghwa
    • 한국노년학
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    • v.29 no.2
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    • pp.513-527
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    • 2009
  • The purpose of this study was to verify the effect of senior simulation on geriatric unit nurses' attitude and job satisfaction toward the elderly with one group pretest-posttest design. The subjects of this study were the 30 nurses who are working in geriatric units in a general hospital in Daegu, Korea and who were well informed about the purpose of this study and allowed to join the study. The data were collected from August 23 to September 6, 2006. The experimental procedure was to do activities for daily living for 45 minutes wearing senior simulation suit. Self administered questionnaires were used to ask the nurses' attitude toward the elderly and job satisfaction in their work before, right after, and one week after senior simulation. According to the results of this study, there were significant changes in the geriatric nurses' attitude toward the elderly and job satisfaction after aging simulation implying that senior simulation is an effective intervention to facilitate nurses to do quality care for the elderly with sympathetic understanding and attitude. Senior simulation needs to be applied to geriatric education for the nursing students and health care providers who are involved in care for the elderly.

Effect of Retirement Anxiety, Retirement Life Preparation and Post-retirement retirement needs on Life Satisfaction in Retirement -Focusing on Japanese Retiree Survey Data- (노후불안, 노후생활 준비 및 노후 생활지원 요구와 은퇴 후 생활만족도와의 관계 -일본 은퇴자 조사 자료를 중심으로-)

  • Lee, Sujin
    • Journal of Family Resource Management and Policy Review
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    • v.28 no.3
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    • pp.1-16
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    • 2024
  • In this study, we used survey data from Japanese retirees to determine the levels of retirement anxiety, retirement life preparation and retirement life needs in retirement and analyzed how these factors affect post-retirement life satisfaction. The analysis was based on a survey of retirees aged 60 to 74 across Japan, with data from 1,257 people included in the analysis. The results of the analysis were as follows. First, both men and women were found to have higher levels of retirement anxiety in terms of economic aspects, such as lack of income, savings, and living expenses, than other forms of retirement anxiety. This trend was more pronounced among men. Second, the higher the level of retirement anxiety in terms of economic aspects, the lower the level of life satisfaction in retirement for both men and women. Third, in terms of preparation for retirement life, greater preparation for the economic aspects of retirement life corresponded to higher life satisfaction for both genders. Finally, with regard to the influence of post-retirement life requirements, it was found that men who perceived a greater need for re-employment and re-employment opportunities experienced lower levels of post-retirement life satisfaction. These findings suggest the need for community participation programs and employment-linked initiatives to enhance post- retirement life satisfaction.

Influence of Important Intangible Culture Property Dance Transfer's Human cultural assets Trust on the Transmission Satisfaction, and Attachment (중요무형문화재 무용전승자의 보유자신뢰가 전수만족 및 전수애착도에 미치는 영향)

  • Kim, Jeong-Ryeon
    • Proceedings of the Korea Contents Association Conference
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    • 2011.05a
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    • pp.249-250
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    • 2011
  • 이 연구의 목적은 무용전승자들의 중요무형문화재보유자에 대한 신뢰가 전수만족 및 전수애착도에 미치는 영향을 규명하는데 있다. 이 연구는 2011년 중요무형문화재무용으로 지정된 7개 단체 보존회에 등록된 보존회원을 모집단으로 설정한 후 집락무선표집법을 이용하여 최종분석에 이용된 사례 수는 총 229명이다. SPSSWIN 18.0을 이용하여 요인분석, 신뢰도분석, 회귀분석 등을 실시하였다. 설문지의 신뢰도는 Cronbach's ${\alpha}$값이 .829이상으로 나타났다. 결론은 다음과 같다. 첫째, 보유자신뢰는 전수만족에 영향을 미친다. 즉, 보유자신뢰가 높을수록 전수만족 또한 높아진다. 둘째, 보유자신뢰는 전수애착도에 영향을 미친다. 즉, 보유자신뢰가 높을수록 전수애착도 또한 높아진다. 셋째, 전수만족은 전수애착도에 영향을 미친다. 즉, 전수만족이 높을수록 전수애착도 또한 높아진다.

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A Study on the Perception of Library Collections and Services in College Libraries: - the Case of S-Women's College Library - (전문대학도서관의 자료 및 서비스에 대한 인식 연구 - S여대도서관을 중심으로 -)

  • Kim, Sin-Young
    • Journal of Korean Library and Information Science Society
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    • v.45 no.4
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    • pp.231-251
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    • 2014
  • This study is aimed to investigate and analyze the general perception of users on library collections and services of junior college libraries, including the use frequency, weight, use purposes, and unsatisfactory factors. In order to carry this purpose, the researcher investigated the perception of 700 students in S-women's college, analyzed the factors of use satisfaction and dissatisfaction by grades and major categories and suggested some alternative improvements.

A Study for the Effect of Medical Service Failure and Recovery on Medical Tourist Trust and Behavioral Intention -Focused on Japanese Medical Tourist- (의료서비스 실패와 회복 후 만족이 신뢰와 행동의도에 미치는 영향 - 일본인 의료 관광객을 중심으로 -)

  • Cho, Young-Shin
    • International Area Studies Review
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    • v.13 no.2
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    • pp.687-711
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    • 2009
  • This research was conducted to explore the factors that cause medical tourists' dissatisfaction, and find ways to solve the tourists' problems by researching on the relationship between the service recovery and the failure of medical services. Also, the research has put more emphasis on establishing marketing strategies that enable Japanese medical tourists to actively visit Korea, and finding out the effects that the medical tourists satisfaction and trust have on their behavioral intentions, recommendations, and positive feedbacks. The summary of the research analysis results as follows. First, the service recovery after the service failure has positive influences on the medical tourist's satisfaction. Second, the service recovery has proven its positive influences on the tourists' trusts and behavioral intentions. Third, the satisfaction of the service recovery has built the mutual trust between the tourists' and the medical center, and this has positive influences on the customer's behavioral intentions. Finally, the research was conducted to analyze the moderating effects on the relationship between the service recovery and the recovery satisfaction. It was found that the medical service failure recognition type has proven no moderating effects.