• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.5D
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• pp.597-607
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• 2008

ATIS(Advanced Traffic Information System) provide valuable information as the travel time and traffic congestion, detour, traffic accident information to drivers, so it is being in the spotlight. But so far, the study on the consumer satisfaction with providing traffic information is incomplete. So, this study run a Canonical discriminant analysis and a Canonical correlation analysis by a QuantificationIItheory based on a Traffic Information Satisfaction image data through questionnaires, and found out the factors with influence on the consumer satisfaction. And this study definitely found out the correlation between consumer's recognition and traffic information satisfaction through understanding the change on the recognition about traffic information satisfaction by a QuantificationItheory. Finally, this study found out the change on the sensibility recognition of drivers by running the principal component anlysis, developed the traffic information satisfaction evaluation model considering the change on the recognition by using the structural equation model.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.3
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• pp.115-139
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• 2020

The purpose of this study is to evaluate the effectiveness of the theme collection service in public library from the user's perspective. To this end, based on prior research, the effect elements of the theme collection were derived from the service use, librarian, and library level. A questionnaire survey was conducted on 294 users of A public library. The collection satisfaction of users who know the theme collection was higher than those who did not, and showed high recognition for the satisfaction with the use of new and unexpected books. In addition, it was found that the positive recognition tended to be high among users who have been using the library for a long time and frequently use the library service. Based on the users' perception and evaluation of the theme collection, the direction of development of the theme collection service was suggested in terms of collection development, collection use and information service, user-centered classification, and awareness improvement of libraries and librarians.

• Journal of Korean Society of Archives and Records Management
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• v.1 no.1
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• pp.153-175
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• 2001

This research is aimed at proposing the policies for enhancing information services at the GARS. To this end, a survey was carried out over the user group, the staff group, and the external expert group. And then the 3-Partner Approach Model was proposed that accommodates the archivist-centered partnership with users and external experts. Based on this model. the three-aspect policies to upgrade information services were proposed.

• Journal of Information Management
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• v.28 no.2
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• pp.54-70
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• 1997

The author describes document delivery services and document usage patterns of domestic users based on usage statistical data about photocopying service of KINITI that the most important document delivery organization in Korea. And investigated ordering procedures of users, number of document processed and rejected in photocopying service, and delivery methods for users and so on. In FY 1996, number of document in photocopying service increased 2.4 percent in proportion to previous year.

• Journal of the Korean Society for information Management
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• v.33 no.4
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• pp.225-244
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• 2016

As technology progresses, the supply and use of smartphones has become increasingly popular and has significantly transformed modern life. However, users still feel uncomfortable running some mobile apps, as many are created without a thoughtful consideration of usability. Usability evaluations involve several methodologies to identify specific problems in light of various principles. Although usability testing was initially centered on physical services, it has gradually evolved to consider user satisfaction as its main concern. Public transportation applications should be accessible to everyone, and studies should focus on the user's perspective. However, previous user surveys have concentrated on applications' technical aspects or visual design. As a result, there has been a lack of general usability evaluations. This study aimed to evaluate the usability of mobile transportation applications in real life, with a focus on public transportation in Seoul. All the participants were asked to complete a task, an in-depth interview, and a questionnaire survey. In summary, the results suggest that users do not find inappropriate information attractive when it does not satisfy their purpose of use, but rather tend to consider it as interference.

• Proceedings of the Korean Society for Information Management Conference
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• 2014.08a
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• pp.87-90
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• 2014

이 연구는 글로벌 디지털 도서관으로 그 역할을 수행하고 있는 유로피아나와 월드디지털라이브러리에 관한 것이다. 이들 도서관이 탄생하게 된 배경, 자료접근과 이용, 제공 또는 생산되는 콘텐츠 유형과 내용, 제공기관과 이용자 간의 커뮤니케이션 등을 중심으로 비교하고 이를 우리의 도서관 측면에서 바람직한 역할을 제시하고자한다.

• The Journal of the Korea Contents Association
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• v.20 no.8
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• pp.547-558
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• 2020

The purpose of this study was to derive the impact factors through multi-return analysis by dividing the satisfaction level of the users of the Food Bank into service satisfaction, food satisfaction, and facility and environment satisfaction and then present a plan for improving service quality. As a result, first of all, the analysis shows that the service satisfaction was not statistically significant. Second, the satisfaction level of food was higher when they get cooked food and when the frequency of support was low. It can be interpreted as important to users to properly solve the problem of fasting through cooked food rather than the frequency of food provision. Third, the satisfaction level of the facility and environment was higher for those with higher educational background, lower monthly income, and higher food expenditure after the support. Users with high educational background value information, service hours, facilities and environment hygiene, and users with low monthly income and high food expenditure even after receiving support can infer the need for food bank services to solve the problem of fasting. Based on these findings, it emphasized the need to develop user-centered services so that the problem of fasting could be effectively resolved in consideration of the conditions of service users.

• Journal of the Korean Society for Library and Information Science
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• v.36 no.3
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• pp.93-113
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• 2002

The Study focused on the four areas First, the Study examined the changing identity of the LIS Professionals, and change in LIS curricula. Second, the study addressed the transition from the traditional library to the virtual model. Third, the study asked how the traditional technical service of LIS professionals is changing to user-centered service. Finally, the study viewed the skills and the roles of the LIS professionals.

• Proceedings of the Korean Society for Information Management Conference
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• 2010.08a
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• pp.163-170
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• 2010

기록물관리기관은 현행 이용자뿐만 아니라 잠재적 이용자에게도 기록물이 효과적으로 이용될 수 있도록 정책과 방안을 수립해야 한다. 효과적인 기록정보의 활용은 국가 정책수립과 행정, 집행에 필요한 정보를 제공할 뿐만 아니라 연구 학술에 필요한 정보를 제공하고, 더 나아가 국민의 알권리를 충족시켜 준다. 따라서 기록물관리기관은 잠재적인 이용자를 개발하여 미래의 지원과 자원을 확보할 수 있는 아웃리치 서비스가 필요하다. 본 연구는 아웃리치 서비스 중의 하나인 출판서비스의 현황과 개선방안을 알아보기 위해 국내외 출판서비스를 비교 분석하였고, 문헌 연구 및 포커스 그룹 인터뷰를 통해 출판서비스의 현실태와 수준, 인식도를 살펴보았다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.2
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• pp.241-254
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• 2004

This study reviews academic library users' information needs, use behaviors, and information literacy by examining previous literature related to academic library use study. The information academic library users want most is information about how to use library such as a circulation policy. Only about 10% of library users' information needs requires reference librarian's professional knowledge and skills. The sign and information system of the library should be improved and revised in order to reduce the redundant how-to questions. When academic library users attempt to do subject searches through online library system, they experience difficulties to find the right menu on the library's interface. The study recommends that special efforts should be made for user education for utilizing research information since user's information utilizing ability is unexpectedly low.