• Proceedings of the Korean Society for Information Management Conference
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• 2000.11a
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• pp.69-82
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• 2000

• Journal of the Korean Society for information Management
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• v.33 no.2
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• pp.135-156
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• 2016

Recently, as the importance of user-oriented archives management is becoming increasingly, government archives try to serve interactive services using social network service (SNS) beyond one-way approaches. This study aims to analyze usage of government archives service in social media and examine users' interestedness. We especially select "National Archives of Korea" and "Presidential Archives" as target government archives and collect tweets from 2010 to 15th April 2016. Our study adopts informetric approaches and social media analysis including buzz analysis, time series analysis. We differentiate between the tweet collection posted by government archives themselves and the other collection generated by general users. Furthermore we conduct correlation analysis of tweet and social issues and propose application plan for government archives services in social media environment.

• The Journal of the Korea Contents Association
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• v.16 no.4
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• pp.434-441
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• 2016

Using bigdata analysis procedures, the present study sought to review and explore the various aspects of self-disclosure and boundary impermeability of worldwide twitter users. A total of 415 million tweets issued by 54 million users were collected during 6 months and the users of top 10 languages were investigated. And the effect of languages of twitter users on the boundary impermeability, disclosure rate of user profile, profile image, geographical information, URL in profile and user description were analyzed in this study. The results showed that the boundary impermeability and all the self-disclosure rates of twitter users (profile, profile image, geographical information, URL in profile, user description) were significantly (p<0.001) different among language groups of users. The self-disclosure rates and the average points of Portuguese, Indonesian and Spanish users were higher than those of Arabic, Japanese, Turkish and Korean users. The results also showed a positive relationship between boundary impermeability and the number of tweets (including retweets) issued by each users.

• Journal of Information Management
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• v.43 no.2
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• pp.23-42
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• 2012

This study is to investigate and analyze the service quality and satisfaction perceived by users and librarians of the Foreign Research Information Center (FRIC). The survey results reveal that three groups of in-campus (internal) user group, external user group and interlibrary loan librarian group has highly perceived the service quality and satisfaction of the FRIC. Two user groups have statistically significant different perceptions on the service quality, loyalty, and satisfaction. Internal user group perceived more highly than external user group, in 6 items of satisfaction, 1 item of loyalty, and 7 items of service quality. Structural equation models of satisfaction and loyalty on two user groups were proved to be appropriate. Material factor including success rate of copied text and general physical status of the copy influences significantly on the user satisfaction in both groups.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.4
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• pp.333-351
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• 2023

This study investigates user behavior in library spaces through the lens of AI camera analytics. By leveraging the face recognition and tracking capabilities of AI cameras, we accurately identified the gender and age of visitors and meticulously collected video data to track their movements. Our findings revealed that female users slightly outnumbered male users and the dominant age group was individuals in their 30s. User visits peaked between Tuesday to Friday, with the highest footfall recorded between 14:00 and 15:00 pm, while visits decreased over the weekend. Most visitors utilized one or two specific spaces, frequently consulting the information desk for inquiries, checking out/returning items, or using the rest area for relaxation. The library stacks were used approximately twice as much as they were avoided. The most frequented subject areas were Philosophy(100), Religion(200), Social Sciences(300), Science(400), Technology(500), and Literature(800), with Literature(800) and Religion(200) displaying the most intersections with other areas. By categorizing users into five clusters based on space utilization patterns, we discerned varying objectives and subject interests, providing insights for future library service enhancements. Moreover, the study underscores the need to address the associated costs and privacy concerns when considering the broader application of AI camera analytics in library settings.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.1
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• pp.19-37
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• 2014

Server transaction logs containing complete click-through data from a digital library of primarily image-based documents were analyzed to better understand user search session behavior. One month of data was analyzed using descriptive statistics and network analysis methods. The findings reveal iterative search behaviors centered on result views and evaluation and topical areas of focus for the search sessions. The study is novel in its combined analytical techniques and use of click-through data for image collections.

• Journal of the Korean Society for information Management
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• v.23 no.3 s.61
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• pp.127-146
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• 2006

This study aims to analyze substantive theories in user studies on Web-based information seeking in order to explore the implications of building a unified theory in this field, Substantive theory is defined as research which generalized user behaviors during information seeking on the Web or suggested significant relationships between variables in Web-based information seeking context. The sample of research articles were published in four core journals from 1995 to 2005, Among 42 articles of user-based information seeking on the Web, ten articles were contributed to the development of substantive theories. Findings show that substantive theories used thirteen dependent and ten independent variables and 22 relationships were considered as significant. They have a tendency to focus on individual differences of users and on some specific narrow aspects(i.e. searching or searching time) of user behaviors. Findings suggested a range of implications for a unified theory construction.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.2
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• pp.135-159
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• 2007

The purpose of this study is to analyze the casual relationships of the service qualify, the satisfaction of the users, and the loyalty of the users on the academic libraries. The study develops a model and a hypothesis based on the previous researches, and testifies through multiple regressions and path analysis using questionnaires from 266 academic library users(undergraduate students and graduate students) in the C University. The result of this study is summarized as the following: the service qualifies of e-service, contents, and librarians significantly influences the satisfaction of the users-undergraduate students on the qualifies of library space/environment and contents, and graduate students on the qualities of e-service and librarian. The satisfaction of the users and the quality of e-service are the variables that influence the loyalty of the users. The quality of e-service is an important variable that influence both the satisfaction and the loyalty of the users in academic libraries.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.4
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• pp.135-159
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• 2021

This study aims to analyze communication and experiences between public libraries and to identify these factors affect user satisfaction. Customer experience management (CEM), which is currently used in various fields of management and marketing, was applied to segment and analyze user experiences. After reviewing CEM research in marketing and management to derive user experience points, set physical environment, human factors, communication, and service as independent variables, emotional pleasure as parameters, and user satisfaction as dependent variables. Based on this, questionnaire items were constructed. The survey method was conducted in two ways, online and offline (face-to-face), and statistical analysis was performed based on a total of 60 questionnaires collected. The results indicate the higher the user's experience with the physical environment and convenience, the higher the satisfaction level, but library accessibility had no significant effect. In addition, library staff attitude and problem-solving ability had a great influence on user satisfaction, and problem-solving ability had a more important influence than kindness and emotional pleasure was found to have an mediating effect.

• Journal of Korean Society of Transportation
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• v.33 no.6
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• pp.543-553
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• 2015

This study analyzed that the impact of the bus use environment on users' stress in each step of bus use, from accessing to leaving to transfer, in the city of Daejeon. For this, we collected the stress data from 300 users using personal interviews at the bus stops and on-board bus. Also, we used factor analysis and structural equation model method for analysis of the impact of external and internal bus environments on stress of users. The results of this study showed that the highest stress impact factor was an onboard factor(${\beta}=.416$) including 'density and crowding', 'no seat to seat' and 'low ride comfort and safe'. The next stress impact factor was transfer factor including 'insufficient transfer information', 'lack of connectivity of bus and subway' and 'uncomfort transfer route'. From the above, we recommend that bus policies need to focus on not the supplier but users and also, this user based policy need to be more specified considering the characteristics of various users such as females, the elderly, irregular users, and so on.