• Title/Summary/Keyword: 이용자인식

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Effects of Perceived Quality of TikTok on User Satisfaction and Continuance Intention: and the Role of Commercial Viability (틱톡(TikTok) 서비스에 대한 품질 인식이 이용자 만족과 지속 사용 의도에 미치는 영향과 상업성 인식의 효과)

  • Chung, Yongkuk;Wei, Xin
    • The Journal of the Korea Contents Association
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    • v.20 no.6
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    • pp.77-89
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    • 2020
  • This study examined how the quality of TikTok service affects user satisfaction and continuance intention. This study classified the quality of Tiktok service as service quality, information quality, and system quality, and examined the effect of each dimension on user satisfaction and continuous intention. In addition, the role of perceived commercial viability was also examined. In this study, we conduced an online survey on 237 Chinese TikTok users and analyzed the data with the SEM and a moderated regression analysis. Results are as follows. First, information quality and system quality are positively associated with user satisfaction. Second, information quality is positively associated with continuance intention. Third, user satisfaction fully mediates system quality and continuance intention, and it partially mediates information quality and continuance intention. Fourth, although user satisfaction is positively associated with continuance intention, commercial viability does not function as a moderating variable.

Study on Users' Perception of the Effectiveness of Theme Collections in Public Libraries (공공도서관 테마 컬렉션 효과에 대한 이용자 인식 연구)

  • Baek, Ji-Won;Pyo, Soon Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.54 no.3
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    • pp.115-139
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    • 2020
  • The purpose of this study is to evaluate the effectiveness of the theme collection service in public library from the user's perspective. To this end, based on prior research, the effect elements of the theme collection were derived from the service use, librarian, and library level. A questionnaire survey was conducted on 294 users of A public library. The collection satisfaction of users who know the theme collection was higher than those who did not, and showed high recognition for the satisfaction with the use of new and unexpected books. In addition, it was found that the positive recognition tended to be high among users who have been using the library for a long time and frequently use the library service. Based on the users' perception and evaluation of the theme collection, the direction of development of the theme collection service was suggested in terms of collection development, collection use and information service, user-centered classification, and awareness improvement of libraries and librarians.

A Comparative Study of Two Paradigms in Information Retrieval: Centering on Newer Perspectives on Users (정보검색에 있어서 두 패러다임의 비교분석 : 이용자에 대한 새로운 인식을 중심으로)

  • Cho Myung-Dae
    • Journal of the Korean Society for Library and Information Science
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    • v.24
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    • pp.333-369
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    • 1993
  • 정보검색 시스템을 대하는 대부분의 이용자의 대답은 '이용하기에 어렵다'라는 것이다. 기계적인 정보검색을 기본 철학으로 하는 기존의 matching paradigm은 정보 곡체를 여기 저기 내용을 옮길 수 있는 물건으로 간주한다. 그리고 기존의 정보시스템은 이용자가 시스템을 구성한 사람의 의도 (즉, indexing, cataloguing rule)를 완전히 이해한다면, 즉 완전하게 질문식(query)을 작성한다면, 효과적인 검색을 할 수 있는 그런 시스템이다. 그러나 어느 이용자가 그 복잡한 시스템을 이해하고 정보검색을 할 수 있겠는가? 한마디로 시스템을 설계한 사람의 의도로 이용자가 적응해서 검색을 한다는 것은 아주 힘든 일이다. 그러나 우리가 이용자에 대한 인식을 다시 한다면 보다 나은 시스템을 만들 수 있다고 본다. 우리 인간은 아주 창조적이어서 자기가 처한 상황에서 이치에 맞게끔 자기 나름대로의 행동을 할 수 있다(sense-making approach). 이 사실을 인식한다면, 왜 이용자들의 행동양식에 시스템 설계자가 적응을 못하는 것인가? 하고 의문을 던질 수 있다. 앞으로의 시스템이 이용자들의 자연스러운 행동 패턴에 맞게 끔 설계된다면 기존의 시스템과 함께 쉽게 이용할 수 있는 편리한 시스템이 설계될 수 있을 것이다. 그러므로 도서관 및 정보학 연구에 있어서 기존의 분류. 목록에 대한 연구와 이용자체에 대한연구(예를 들면, 몇 시에 이용자가 많은가? 어떤 종류의 책을 어떤 계충에서 많이 보는가? 도서 및 잡지가 어떻게 양적으로 성장해 왔는가? 등등의 use study)와 함께 여기서 제시한 제3의 요소인 이용자의 인식(cognition)을 시스템설계에 반드시 도입을 해야만 한다고 본다(user-centric approach). 즉 이용자를 중간 중간에서 도울 수 있는 facilitator가 많이 제공되어야 한다. 이용자의 다양한 패턴의 정보요구(information needs)에 부응할 수 있고, 질문식(query)을 잘 만들 수 없는 이용자를 도울 수 있고(ASK hypothesis: Anomolous State of Knowledge), 어떤 질문식 없이도 자유스럽게 Browsing할 수 있는(예를 들면 hypertext) 시스템을 설계하기 위해서는 눈에 보이는 이용자의 행동패턴(external behavior)도 중요하지만 우리 눈에는 보이지 않는 이용자의 심리상태를 이해한다면 훨씬 나은 시스템을 만들 수 있다. 이용자가 '왜?' '어떤 상황에서,' '어떤 목적으로,' '어떻게,' 정보를 검색하는지에 대해서 새로운 관심을 들려서 이용자들이 얼마나 우리 시스템 설계자들의 의도에 미치지 못한다는 사실을 인식 해야한다. 이 분야의 연구를 위해서는 새로운 paradigm이 필수적으로 필요하다고 본다. 단지 'user-study'만으로는 부족하며 새로운 시각으로 이용자를 연구해야 한다. 가령 새롭게 설치된 computer-assisted system에서 이용자들이 어떻게, 그리핀 어떤 분야에서 왜 그렇게 오류 (error)를 범하는지 분석한다면 앞으로의 computer 시스템 선계에 큰 도움을 줄 수 있을 것으로 믿는다. 실제로 많은 방법이 개발되고 있다. 그러면 시스템 설계자가 가졌던 이용자들이 이러 이러한 방식으로 정보검색을 할 것이라는 예측과(즉, conceptual model) 실제 이용자들이 정보검색을 할 때 일어나는 행동패턴 사이에는(즉, mental model) 상당한 차이점이 있다는 것을 알게 될 것이다. 이 차이점을 줄이는 것이 시스템 설계자의 의무라고 생각한다. 결론적으로, Computer에 대한 새로운 지식과 함께 이용자들의 인식을 연구할 수 있는, 철학적이고 방법론적인 연구를 계속하나가면서, 이용자들의 행동패턴을 어떻게 시스템 설계에 적용할 수 있는 지를 연구해야 한다. 중요하게 인식해야할 사실은 구 Paradigm을 완전히 무시하라는 것은 아니고 단지 이용자에 대한 새로운 인식을 추가하자는 것이다. 그것이 진정한 User Study가 될 수 있는 길이라고 생각하며, 컴퓨터와 이용자 사이의 '원활한 의사교환'이 필수불가결 한 지금 우리 학문이 가야 할 한 연구분야이다. (Human Interaction with Computers)

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A Study of Reconsideration for Users in the Subject-Special Librarians of the University Libraries (대학도서관의 주제전문사서에 대한 이용자 인식제고방안에 관한 연구)

  • Choi, Hung-Sik
    • Journal of Korean Library and Information Science Society
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    • v.43 no.1
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    • pp.303-319
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    • 2012
  • At the time of operating and studying the subject special librarians of university libraries, an aim of this study is to seek the ways for the users to be aware and make the best use of them, and to receive the necessary assistance from them. To achieve this, I examined carefully the operation and management states, and surveyed and analyzed the actual users' awareness of these operations. Furthermore, I investigated the way to improve the required qualifications to be subject-special librarians and the users' awareness of them. Therefore, I finally examined the way how they reconsidered the actual users in the university libraries.

An Analysis of Users' Perception of Providing CHI Services in Public Libraries (공공도서관의 소비자건강정보서비스에 대한 이용자인식 조사연구)

  • Noh, Young-Hee;Oh, Sang-Hee
    • Journal of Korean Library and Information Science Society
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    • v.42 no.3
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    • pp.45-77
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    • 2011
  • In this study, by performing a survey targeting public libraries' users, we analyzed the most common path to acquire health information, the users' perception about if public libraries are needed to provide CHI services, and the factors that affect users' perceptions. The results are as follows: 1) About 90% of Korean public libraries' users do not take into account public libraries as the acquisition path for CHI resources. 2) About 60% of users thought that public libraries are needed to provide CHI services. 3) The factors that affect users' perception for the necessity of public libraries providing CHI services, were their interest in health and hours of using the internet per day. 4) In addition, we analyzed differences in perception between librarians and patrons about the necessity of public libraries providing the CHI services. The result showed that there was no significant difference in their perceptions, and both groups strongly felt that public libraries must provide the CHI services.

Investigating Change of Users' Perception of Privacy Pre- and Post-Education on Library User Privacy (도서관이용자프라이버시에 대한 교육전후의 이용자인식변화 분석 연구)

  • Noh, Younghee;Kim, Tae-Kyung;Kim, Dong-Seok
    • Journal of the Korean Society for information Management
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    • v.32 no.1
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    • pp.63-84
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    • 2015
  • Library users must provide their personal information to libraries. This study surveyed these library users' perception of privacy and the effect of the education after providing library user privacy education. As a result, first, it was found that after education, users were more interested in their privacy, rated the problem of library user privacy as more severe, and rated library user data collection as more likely to be considered privacy invasion. Second, we investigated users' perception of how much user service records being collected in libraries violate users' privacy, which showed a great perception change in 25 questions after the education. Third, in the survey about library and librarians' efforts for protecting library user privacy, it was found that all 15 questions were rated as significantly more important after education. Fourth, library users have recognized that is necessary to process and handle the library record and are more sympathetic to the need for this procedure. Fifth, library users felt the possibility of a library record leak was a very serious threat.

The Concept of the Context-Aware Computing and Its Application to the Library Information Services (상황인식 컴퓨팅의 개념과 도서관 정보서비스에의 적용)

  • Lee, Jeong-Mee
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.23 no.1
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    • pp.179-194
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    • 2012
  • This study explored the concept of context-aware computing and its application to the library and information services. Context-aware computing represents mobile computing techniques which gather, analyze user's contextual information and provide appropriate information services for the specific user. The idea was proposed in the late 90's but it was not widely available to the public because of the technology limitation. Recent technology development made context-aware computing possible to apply to our everyday-life information seeking using smart phone and showed the usefulness of its application. This study introduced the concept of context-aware computing with some examples of it, and finally tried to propose some of its applications to the library and information services.

The Relationship of a Social Workers's Professionalism and User Advocacy - Focusing on the Mediating Effects of a Social Worker's Right Perception and Performance at Service Processes- (사회복지사의 전문성과 이용자 옹호의 관계 -서비스과정에서의 이용자 권리에 대한 사회복지사의 인식 및 실행의 이중매개효과-)

  • Kim, Miok;Jeong, Hana
    • Korean Journal of Social Welfare
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    • v.65 no.4
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    • pp.115-136
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    • 2013
  • This research purports to examine the mediating effects of right perception and performance at service processes in relationship to the social worker's professionalism and user advocacy. As the research method, 198 social workers were surveyed, and structural equation was used for analysis. The research findings showed that the professionalism of social workers had a direct influence on right perception, right performances at service processes and user-advocacy. However, right perception at service processes do not have a direct influence on user advocacy. In addition to this right perception and performances at service processes was proven to be an important mediator between a social worker's professionalism and user advocacy. As a result, this research has implied the necessity for social work practice to promote user-advocacy.

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A Study on Librarians' Perception of Library User Privacy (도서관 이용자 프라이버시에 대한 사서인식 조사연구)

  • Noh, Younghee
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.3
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    • pp.73-96
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    • 2013
  • This study investigates how librarians view library user privacy. To this end, a four-part survey was conducted: respondents' opinions about the privacy of library users, the degree to which library records violate the users' privacy, the role libraries and librarians fulfill to ensure user privacy protection, and librarians' need for privacy education. Results showed that librarians were very aware of privacy issues, but they perceived that library users' privacy awareness was not high. In particular, they had little knowledge of what library records or which library tasks might have the potential to violate users' privacy. In addition, awareness efforts of librarians to ensure user privacy was very low. On the other hand, the need for library user privacy educational programs was shown to be very high, and the willingness to participate was also relatively high.

Ways to Revitalize Bibliotherapy Services in Public Libraries Based on User Perception and Need (이용자의 인식과 요구를 통해 본 공공도서관 독서치료 서비스의 활성화 방안)

  • Kim, Kyung-Sook;Song, Jung-Sook
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.1
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    • pp.349-376
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    • 2013
  • The purpose of this study is to understand user perception and need of bibliotherapy services in public libraries. A survey was conducted using a questionnaire that asked 648 public library users in Busan, Ulsan, and Gyeongsangnam-do to give their opinions on bibliotherapy services in public libraries, along with the particular areas of the service with which they thought needed the most improvement. The results of the questionnaire were analyzed in order to suggest ways to revitalize bibliotherapy services provided in public libraries.