• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.59-89
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• 2001

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.113-134
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• 2007

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library's evaluation statistic norms. To summarize the results of this survey, Chinese student's service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student's satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user's satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user's satisfaction still maintained a relative high level.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.3
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• pp.145-164
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• 2007

They say the 21 Century is the culture-centered age. As the income is increased. the concern about human culture will cause the elevation of life quality and the growth of culture needs. For that reason library service to meet their user's need for culture will be needed. The purpose of this study is to improve the university library service to suggest the solution for successful developmental strategy on cultural program of university library with the positive approach of analysis and evaluation. For specific instance, the cultural services of S women's university library was analyzed and evaluated. The point of the evaluation are five aspects: 1) the recognition of the users for the overall cultural services 2) the satisfaction index for the contents(topics) of the cultural services 3) the satisfaction index for the way of managing 4) the participation index of users. As the result of the analysis, the specific solution for the strategy of university library's cultural services for the future would be suggested.

• Journal of Korean Library and Information Science Society
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• v.43 no.2
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• pp.179-201
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• 2012

Currently, most academic libraries provide OPAC 2.0 service which applies Web 2.0 based-internet search engine to OPAC. The new service is for the users' convenience and so the considerations for the users' opinions are of great importance for each of services. The objectives of the study were to investigate perceptions of the students as the main user for academic library on the importance for the main services of OPAC 2.0 and analyzed information sources and the reasons for book search by the virtue of this service. The study showed that there were the users' high expectations on accuracy and satisfaction for OPAC 2.0, and the main searching information source was the OPAC of the universities to which the users belong due to familiar screen as well as convenient reading and book loan through it. The OPAC 2.0 service needs to be improved with the consideration of the users' opinions.

• Proceedings of the Korean Society for Information Management Conference
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• 2005.08a
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• pp.269-276
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• 2005

이 연구는 대학의 핵심기관인 도서관을 이용하는 주요 고객중 D대학 전체교수를 대상으로 대학도서관의 서비스품질과 무료이용지각, 고객지향성등의 선행요인이 교수의 만족도에 미치는 영향과 이용자만족도가 재이용의도 및 구전의도에 미치는 영향을 실증적으로 분석하였다.

• Journal of Korean Library and Information Science Society
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• v.41 no.4
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• pp.127-150
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• 2010

This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.15 no.2
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• pp.241-254
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• 2004

This study reviews academic library users' information needs, use behaviors, and information literacy by examining previous literature related to academic library use study. The information academic library users want most is information about how to use library such as a circulation policy. Only about 10% of library users' information needs requires reference librarian's professional knowledge and skills. The sign and information system of the library should be improved and revised in order to reduce the redundant how-to questions. When academic library users attempt to do subject searches through online library system, they experience difficulties to find the right menu on the library's interface. The study recommends that special efforts should be made for user education for utilizing research information since user's information utilizing ability is unexpectedly low.

• Proceedings of the SOHE Conference
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• 2003.10a
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• pp.92-92
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• 2003

본 연구는 신축된 군산대학교 중앙도서관을 대상으로 학생들의 이용 및 만족도를 조사 분석하여 개선점을 파악하고, 보다 나은 도서관이 될 수 있도록 그 방향을 설정하기 위한 것이다. 설문지법을 채택하여 조사 연구를 진행하였으며, 조사대상은 전교생의 10%에 해당하는 740명을 표본으로 선정하여 설문지를 배포하였고, 672명으로부터 설문지를 회수 받았으며 SPSS/PC+를 이용하여 자료를 분석하였다.

• Journal of Korean Library and Information Science Society
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• v.54 no.4
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• pp.229-254
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• 2023

The university library's service strategy needs to be established based on users, who are actual service consumers, including an outlook on changes in the social environment. Accordingly, in this study, college and graduate students, instructors, and researchers who are university library users were identified to understand users' perceptions of the university library functions and services currently provided, and the demand for services that need to be improved or developed. Data was collected through an online survey, with 1,216 responses from the student group and 433 responses from the researcher group. The survey results were organized by each group, and implications were drawn from common results. First, it was found that both groups had a continuous demand for strengthening the collection and access to information resources. Second, there was a need to expand information provision services, such as strengthening the sharing of information resources through cooperation with other organizations and wishing to use overseas academic materials in various ways. Third, although the library was recognized as an important institution, it was found that satisfactory use was not achieved due to lack of publicity. Fourth, it was found that university libraries recognize that they must provide open services to everyone without discrimination. The results of this study can be used as basic data when establishing strategies to develop and improve university library services optimized for users.

• Journal of the Korean Society for information Management
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• v.23 no.4 s.62
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• pp.129-146
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• 2006

This study analyzed the user behaviors of the electronic journal users and the influences of service quality of electronic journals on the customer satisfactions, customer loyalty, and frequency of visit to the library building. Approximately 60 percent of users prefer e-journal to printed formats. Service quality of electronic journal was measured by four dimensions: reliability of service, convenience of service, public relations, and user instructions.100 faculty members and 267 graduate school students were surveyed using questionnaires. It was concluded that each dimensions of service quality positively influenced on the customer satisfactions, and customer satisfaction positively influenced on loyalty, and negatively on frequency of visit to the library building.