• Journal of Korean Society of Forest Science
• /
• v.100 no.4
• /
• pp.650-663
• /
• 2011

The purpose of this study was to investigate the satisfaction of service quality for seasonal visitors of Korea National Arboretum using Importance-performance analysis. Data were obtained from visitors of Korea National Arboretum on spring, summer, autumn. Results of analysis showed that all season visitor's satisfaction was high. The IPA was undertaken with total 24 variables about service quality of arboretum. Results of IPA was founded that summer visitors want to improve some services (information facilities, forest museum, conveniences, etc). Autumn visitors, on the other hand, thought that some services (kindness, active responsiveness, variety of plant, etc) are overinvested. As a results, there is differences between importance and satisfaction about seasonal service quality.

• International Area Studies Review
• /
• v.13 no.2
• /
• pp.687-711
• /
• 2009

This research was conducted to explore the factors that cause medical tourists' dissatisfaction, and find ways to solve the tourists' problems by researching on the relationship between the service recovery and the failure of medical services. Also, the research has put more emphasis on establishing marketing strategies that enable Japanese medical tourists to actively visit Korea, and finding out the effects that the medical tourists satisfaction and trust have on their behavioral intentions, recommendations, and positive feedbacks. The summary of the research analysis results as follows. First, the service recovery after the service failure has positive influences on the medical tourist's satisfaction. Second, the service recovery has proven its positive influences on the tourists' trusts and behavioral intentions. Third, the satisfaction of the service recovery has built the mutual trust between the tourists' and the medical center, and this has positive influences on the customer's behavioral intentions. Finally, the research was conducted to analyze the moderating effects on the relationship between the service recovery and the recovery satisfaction. It was found that the medical service failure recognition type has proven no moderating effects.

• Journal of Digital Convergence
• /
• v.17 no.2
• /
• pp.127-134
• /
• 2019

The purpose of this study was to investigate the factors affecting the behavior intention of smartphone mobile banking service among tourists. Currently, due to the development of mobile Internet technology and the spread of smartphone all over the world, interest and spread of smart phone based mobile banking is popularized. Thus, we analyzed the relationship among performance expectancy, social influence, facilitating conditions, perceived financial cost, perceived habit, perceived security level, and user's behavioral intention as a dependent variable. In this study, 203 respondents were interviewed about Chinese tourists at Jeju International Airport, and the influence of independent variables was determined by Smartpls 3.0. The results showed that the perceived security level and habit had a positive effect on the behavior intention. Especially, perceived security is a major issue of smartphone-based mobile banking in recent years. This study is meaningful in that it is an analysis of behavior factors of smartphone-based mobile banking service for tourists.

• Journal of Digital Convergence
• /
• v.14 no.2
• /
• pp.115-122
• /
• 2016

Tax-Refund System for foreign tourists is constantly increasing trend because of the discount effect of product. However, in order to get Tax-Refund, foreign tourists are supposed to keep a refund statement of paper issued after the purchases and the existing refund windows involve complicated procedure and poor accessibility, which causes the inconvenience. After recognizing the problems, K company has implemented information systems to relieve the discomfort of the Tax-Refund service by streamlining and reforming complex and inconvenient procedures of the Tax-Refund service so that it is able to plan the shopping convenience of foreign tourists. The K's information system is considered good practice to show that they can play a key role under the competitive environment with the corporate information system that is an essential element in achieving a competitive advantage.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.11 no.11
• /
• pp.4251-4259
• /
• 2010

This study investigates the needs of cruise tourists for building customer oriented ubiquitous tourism services. Through the field survey, the relationship between cruise tourism motivations and ubiquitous cruise services were analyzed. In this study, cruise tourism motivations mean destination attraction, family friendship, socialization, education/novelty and escape from daily routine. And ubiquitous cruise services are consists of boarding service, security service, safety service, customization service, and payment services. The results are as follows; cruise tourists with more socialization motivation get more use intention of ubiquitous payment service; cruise tourists with more destination attraction have more use intention of ubiquitous customization service.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2008.08a
• /
• pp.151-154
• /
• 2008

사람들의 건강에 대한 관심이 증가하면서 이러한 사람들의 요구사항을 만족시킬 수 있는 다양한 서비스가 개발되어지고 있다. 헬스-관광 서비스는 관광 서비스와 헬스 서비스를 접목하여 관광객의 건강관리를 도와주는 서비스이다. 헬스-관광 서비스는 PDA의 지리정보 및 관광정보를 활용하여 방문할 관광지역과 이동방법을 선정한다. 시스템은 사용자의 기본 정보와 이동반경을 계산하여 사용자의 예상 운동량을 산출하여 보여주고, 사용자는 해당 정보를 바탕으로 전체 관광코스를 선정한다. 실 운동량 측정은 관광객의 이동거리, 이동속도, 고도, 맥박, 체온 등의 정보를 이용하여 측정하고, 측정된 운동량을 사용자에게 알려준다. 또한 실 운동량이 예상 운동량과 비교하여 과도하거나 부족한 경우 관광코스의 수정을 유도하여 적정량의 운동을 할 수 있도록 코치할 수 있다. 본 논문에서는 헬스-관광 서비스 시스템의 서비스 방법을 제안하고, 헬스-관광 서비스 시스템을 설계하였다.

• The Journal of the Korean Institute of Forest Recreation
• /
• v.22 no.4
• /
• pp.83-94
• /
• 2018

The present study applies the servicescape concept in the domain of Natural Parks to examine the impact of a natural park's servicescape on visitors' perceived value, overall satisfaction, and behavior intention. The study's findings suggest that the components of Natural Parks' servicescape can be evaluated based on three factors; including facilities, convenience, and comfort, accessibility to the park, and facilities inside the park, such as parking lots, bathrooms, and resting areas, in addition to other facilities. The results also revealed that if visitors had a favorable impression of the park facilities, they would have a favorable impression on the value of the intangible experiences, and general satisfaction and behavior intentions would be positive. Particularly, visitors perceive time in the course of a visit to be valuable, which in turn influences the comfort servicescape factor, which suggests the importance of continuous effort from Natural Park management to ensure a clean and pleasant environment. The present study is the first time the concept of servicescape has been applied in the domain of Natural Parks. Follow-up studies are required to improve the reliability and generalization of the research results.

• The Journal of The Korea Institute of Intelligent Transport Systems
• /
• v.15 no.3
• /
• pp.105-117
• /
• 2016

Recently the passenger of railway satisfaction levels are lowered. the reason why the railway station was built without considering the increased passenger due to diversification(transfer, shopping, and etc.) of the domestic railway station infrastructure. Especially, in case of KTX Gwangju-Songjeong Station, the number of its passenger has been increased about more than three times since its opening in 2015, so that there are much inconvenience generated in the station congested with passengers. his study aims to excute using Pedestrian simulation and Design Hourly Factor concepts of Highway Engineering, in order to designing the optimum area through the passenger demand forecast for each station. For this analysis was divided into the second stage. Frist, the railway passenger was calculated by using the methodology of Design Hourly Factor that is used during road design in the aspect of traffic engineering. Second, we tried to analyze the level of service in each railway station facility through the pedestrian simulation. Analytical results show that utilizing pedestrian simulation provides verification for calculation of LOS of each railway station facility. Therefore, In the future when designing railway station of facilities will be possible to suggest the facilities area based on LOS.

• Journal of the Korea Society of Computer and Information
• /
• v.18 no.3
• /
• pp.59-68
• /
• 2013

In this study, airport security check process is analyzed to modeling a simulation. Simulation is compared with real security system to verify. Utilizing verified simulation, spends time in the current security check is calculated and suggests alternatives. Considering the movement of passengers and security check system of all four cases the results yielded by the experiment. The results show that security check time decreased significantly to 20.8%. The simulation was developed in this study; including the introduction of a new security system at security check can be used as a decision support tool is expected.

• Journal of Korean Society of Forest Science
• /
• v.113 no.1
• /
• pp.1-13
• /
• 2024

This study used the results of the 2022 national survey of forest welfare facilities and space users conducted in the Republic of Korea to identify the associations and combination patterns among use of forest welfare facilities and various user characteristics. In addition, a correspondence analysis-namely, a categorical data analysis-was performed regarding four facilities: National Natural Recreation Forest, National Soopchewon, National Forest Trail, and National Healing Forest. The cross-analysis revealed highly significant differences (p < .001) in the age, household income per month, means of transportation, companion type, path to information acquisition, and purpose of visit among the users of forest welfare facilities. Moreover, the results of the correspondence analysis demonstrated that users of National Soopchewon and National Healing Forest were distinguished from users of the other forest welfare facilities based on demographic characteristics such as age and household income per month. In addition, the means of transportation of National Forest Trail users differed from that of users of the other forest welfare facilities. Moreover, users of National Soopchewon were associated with the type of public group visit, acquisition of information from the websites of related institutions and facilities and via online portals, and the purpose of participating in education and experiencing education programs. Therefore, the companion type, path to information acquisition, and purpose of visit on the part of users of National Soopchewon could be differentiated from those of users of other forest welfare facilities. The findings of this study revealed the associations and combinations among forest welfare facilities and the characteristics of users of such facilities, with the scope of utilization of the forest welfare facility user data being expanded via correspondence analysis.