• Title/Summary/Keyword: 이미지 만족도

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The Role of Cognitive Satisfaction and Emotionally Based Satisfaction in Explaining Relationships between Store Image and Loyalty (점포이미지와 충성도 관계에서 인지적 만족과 감정적 만족의 역할)

  • Choi, Chul-Jae
    • The Journal of the Korea Contents Association
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    • v.9 no.10
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    • pp.292-304
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    • 2009
  • This paper is to identify how merchandise quality, store environment, personnel service, sales promotion, store amenities and supporting service which is considered to store image components influence on satisfaction and loyalty and examine the role of satisfaction in explaining relationships between store image and loyalty. The results of the study are as follows: (1) each components of store image influence on cognitive satisfaction or emotionally based satisfaction or loyalty. (2) merchandise quality and store amenities have influence on cognitive satisfaction and emotionally based satisfaction is affected by personnel service and supporting service, but store environment has directly influence on loyalty. (3) store image components that is concerned with service in the store e.g. personnel service, supporting service build customer loyalty by mediating emotionally based satisfaction. In order to build strong customer loyalty, marketer have to formed through store image components that is much stronger on loyalty.

Effects the Satisfaction, Revisit and Intention of Recommendation by the Image of the Local Festival : Focused on The Pork Festival in Jeju (지역축제 이미지가 방문객의 만족도, 재방문 및 추천의사에 미치는 영향 : 제주도세기축제 중심으로)

  • Hyun, Jong-Hyeop;Kim, Kyung-Bum
    • The Journal of the Korea Contents Association
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    • v.16 no.6
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    • pp.493-506
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    • 2016
  • The purpose of this study is to identify the image of the feel of the local festival visitors participated in local festivals, the local festival image Impact on vistor's satisfaction, revisit and intention of recommendation. In addition, empirically how the visitor's satisfaction impact on their revisit and intention of recommendation. Analysis showed that local festival image factor is derived by three factors, such as cognitive image factor, emotional image factor, facility image factor. All three factors ware seen as the important factors affecting the visitor's facilities satisfaction, but only emotional image of the three images was a factor affecting the visitor's operating satisfaction. Above all should be considered cognitive image Among the three images(cognitive images, emotional images, facilities Images) To enhance the visitor's revisit and intention of recommendation. In other words, it is important that the position of local festival be considered. Should try to raise the quality of cognitive images to improve the visitor's satisfaction, revisit and intention of recommendation at the same time.

An Empirical on the Re-purchase Intention and Product Satisfaction for American Image (미국 국가이미지에 따른 제품만족도와 구매의도에 관한 실증분석)

  • Lee, Je-Hong
    • International Commerce and Information Review
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    • v.13 no.1
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    • pp.55-76
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    • 2011
  • America is traditionally friendly to South Korea. Last year in 2008, U.S. exports to South Korea totaled $32.4 billion. The U.S. and Korean must reciprocate economic exchange. The purpose of this study to measure the re-purchase intentions and product satisfaction in America image. The major result of article can be summarized as follows. The factors of this article have been divided into 'society safety', 'industrialization level', 'economic image', 'political image', 'cultural image', and 'the character of a nation'. In the empirical result of the article, the goods satisfaction for America country image would be shown in the results. The first, 'society safety', 'industrialization level', 'the character of a nation' are significantly positive statistically to goods satisfaction. The second, 'economic image', 'political image', 'cultural image' are not as significantly positive statistically speaking.

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The Effect of Perceived Medical Services Quality by Outpatient on the Hospital Image, Satisfaction and Re-use Intention (외래환자가 지각한 의료 서비스의 질이 병원 이미지, 만족도 및 재이용 의도에 미치는 영향)

  • Cho, Yun-Hee;Park, Yeon-Suk
    • The Journal of the Korea Contents Association
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    • v.18 no.4
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    • pp.516-529
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    • 2018
  • The purpose of this study is to investigate the effect of perceived medical service quality by outpatient on hospital image, satisfaction, and re-use intention in a general hospital. A total of 176 questionnaires were administered to outpatients who presented to a S general hospital in Daejeon. The results of this study are as follows. First, medical service quality had significant effects on re-use intention, satisfaction, and hospital image. Second, the mediating effect of satisfaction on the relationship between medical service quality and re-use intention was not significant but the mediating effect of hospital image on the relationship was significant. Third, satisfaction and hospital image had significant effects on re-use intention. Consequently, this study verified the influence of perceived medical service quality by outpatient on hospital image, satisfaction, and re-use intention in a general hospital. Further, considering that hospital image, rather than satisfaction, mediates the relationship between perceived medical service quality and re-use intention, it suggests that much more general satisfaction is required in the marketing activities of hospitals.

Convergence of facial image efficacy on job satisfaction of SME workers (중소기업 직장인의 얼굴이미지효능감이 직무만족에 미치는 융합연구)

  • Kim, Jeoung-Yeoul
    • Journal of Convergence for Information Technology
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    • v.8 no.2
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    • pp.227-232
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    • 2018
  • The purpose of this study is to investigate the relationship between facial image efficacy and job satisfaction in a sample of 167 workers in SMEs in Seoul and Gyeonggi province. and to examine the effect of SME workers' face image efficacy on job satisfaction. The results of the study are as follows. First, there was a statistically significant correlation between management ability and job satisfaction, which is a sub - area of facial image efficacy. This means that the higher the management ability, the higher the degree of job satisfaction. There was a statistically significant correlation between perception attitude and job satisfaction, which is a sub - area of face image efficacy. Second, management ability, which is a sub - area of face image efficacy of SME workers, has a statistically significant effect on job satisfaction. The sub - domain of face image efficacy has no effect on job satisfaction, Expression confidence, which is a sub-domain of image efficacy, has a statistically significant effect on job satisfaction.

The Effects of Teacher Librarians' Images on the User Satisfaction of School Libraries (사서교사 이미지가 학교도서관 이용자 만족도에 미치는 영향에 관한 연구)

  • Cheon, Hee Sun;Park, Ji-Hong
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.29 no.4
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    • pp.35-55
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    • 2018
  • The purpose of this study is to suggest how to activate the school library by examining how the users' perceive teacher librarians. For this purpose, questionnaires and in-depth interviews were conducted for students in 10 middle and high schools in Seoul and Gyeonggi. Analyses lead to these findings: the image types of teacher librarians were classified as professional image, active image, and simple-work image. Multiple regression analysis was used to examine the effect of teacher librarians images on school library user satisfaction. In order to enhance the teacher librarians images and school library user satisfaction, it is necessary to strive to cultivate the active attitude and professionalism of teacher librarians. Also, as the frequency of use is lower, the teacher librarians' images are viewed as simple work. Therefore, it is required to consider various reading events and reading education to raise the frequency of use. This study shows that the teacher librarians' images have a positive effect on school library users' satisfaction and suggests improvement plan for school library activation.

The Effects of Body Image on Clothing Attitude, Fashion Innovativeness, and Shopping in American Female College Students (미국 여대생의 신체 이미지가 의복태도, 유행혁신성, 쇼핑에 미치는 영향 연구)

  • 황진숙
    • Journal of the Korean Society of Clothing and Textiles
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    • v.22 no.8
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    • pp.1069-1078
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    • 1998
  • 본 연구의 목적은 미국 여대생의 의복태도, 유행혁신성, 쇼핑에 신체이미지가 미치는 영향을 규명하는 것이다. 신체이미지는 신체 5부위(얼굴, 상체, 하체, 신장, 체중) 각각에 대한 신체만족도와 이상적인 신체이미지의 중요성으로 측정하였고, 의복에 관련된 변인인 의복태도, 유행혁신성, 쇼핑(점포내 쇼핑관심과 카탈로그 쇼핑행동)은 선행연구에서 타당성이 입증된 척도를 사용하였다. 결과로 의복태도와 유행혁신성은 신체 각 부위에 대한 이상적인 신체이미지의 중요성과 특정부위에 대한 신체만족도와 유의한 관계가 있는 것으로 나타났다. 즉 신체 각 부위에 대한 이상적인 신체이미지가 중요하면 할수록 또 신체 특정부위(얼굴)에 만족하면 할수록 의복에 대해 긍정적인 태도를 갖으며 유행혁신성의 정도가 높았다. 쇼핑의 경우 점포내 쇼핑관심은 신체만족도와 이상적인 신체 이미지의 중요성과 정적인 상관관계를 보인 반면 카탈로그 쇼핑행동은 이상적인 신체이미지의 중요성과 부적인상관계를 보였다. 즉 신체에 만족할수록, 또 이상적인 신체이미지가 중요할수록 점포내 쇼핑에 대한 관심은 커지는 반면 이상적인 신체이미지가 중요하면 할수록 카탈로그 쇼핑 기피하는 것으로 나타났다.

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Convergence Relationship between Clinical Practice Stress after Gerontological Nursing Practice, Clinical Practice Satisfaction and Nursing Image of Nursing College Students (간호대학생의 노인간호학 실습 후 임상실습 스트레스, 임상실습 만족도 및 간호이미지와의 융복합적 관련성)

  • Kim, Moon-Ok;Cha, Ju-Ae
    • Journal of Digital Convergence
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    • v.16 no.9
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    • pp.247-256
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    • 2018
  • The purpose of this study was to investigate the relationship between clinical practice stress, practice satisfaction, and nursing image of nursing students with experience of Gerontological nursing practice and to identify factors affecting nursing image. Data were collected from 150 nursing students from September 1 to 23, 2016 and analyzed using SPSS / Win 23.0. Results showed, practise stress was 3.13, satisfaction, 3.14 and nursing image, 3.32. Correlation analysis revealed that there was negative correlation between practice stress and practicec satisfaction, practice stress and nursing image, and a positive correlation between nursing image and practice satisfaction. Meanwhile, the factor affecting nursing image was practice satisfaction (${\beta}=.602$) and the explanatory power was 40%. Therefore, effective nursing education and practical strategies are needed to improve the nursing image and practice satisfaction of Gerontological nursing practice of nursing students.

Body Image Perceptions of Adolescent Daughters and Their Mothers in U.S. (미국내 청소년기 여학생과 어머니의 신체이미지 개념에 대한 연구)

  • Lee, Seung-Hee;Ulrich Pamela V.;Connell Lenda J.
    • Journal of the Korean Society of Clothing and Textiles
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    • v.30 no.12 s.159
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    • pp.1714-1722
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    • 2006
  • Women's perceptions of body size and body image are important topics for researchers in multiple fields. The terms body image or body self refer to perceptions and beliefs that an individual holds about his or her body (Rosenbaum, 1979; Schilder, 1953). Few studies have focused on body image perceptions as they relate to parent-child pairs. This study investigated the perceptions that mothers and daughters each had of their own body, the other's body, and their ideals for the same. The purposive sample used in this study consisted of 41 mother-daughter pairs. The sampled focus was girls between ages 9 and 14, and their mothers. Significant differences between how mothers saw their daughters and how daughters saw themselves emerged only for the plus size group. The clearest significant difference between mothers and daughters was in their dissatisfaction with themselves. The mothers were more dissatisfied. flus-size girls were significantly more dissatisfied with their mothers' bodies than normal size girls were with their mothers' bodies. The mothers of plus size girls were significantly more dissatisfied with their daughters' bodies than were the mothers of normal size daughters.

A Study on the Effect of Care Farming Program on Satisfaction -Focused on the Mediating Effect of Functional Image and Emotional Image- (치유농업프로그램이 만족도에 미치는 영향에 관한 연구 -기능적 이미지와 감정적 이미지의 매개효과 중심으로-)

  • Oh, Sinyeong;Heo, Chul-Moo
    • Journal of Digital Convergence
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    • v.19 no.11
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    • pp.95-112
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    • 2021
  • This study analyzed the effects of healing agriculture program types on program satisfaction by using functional image and emotional image of the program as mediators for the participants of healing agriculture program. The sub-variables of the healing agriculture program were classified into horticultural healing, animal healing, food healing, and forest healing. 328 questionnaires collected from the participants of healing agriculture program in the whole country were used for empirical analysis, which used SPSS v22.0 and PROCESS macro v3.4 to analyze the parallel multiple mediation model. First, Among the types of healing agriculture programs, animal healing, food healing, and forest healing had a positive (+) effect on functional image. Second, all types of healing agriculture program had a positive (+) effect on emotional image. Third, both functional and emotional images had a significant positive effect on satisfaction. Fourth, among the types of healing agriculture program, horticultural healing, animal healing, and forest healing had a significant effect on satisfaction, while food healing did not maintain the significant effect on satisfaction. Fifth, functional image mediated between healing agriculture program and satisfaction. Sixth, emotional image mediated between healing agriculture program type and satisfaction. In the next study, it is necessary to study for the adjustment of mediators other than the mediators introduced in this study or the controlled mediated analysis through the conditional process model in which the moderator variable is introduced.