• Journal of Digital Convergence
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• v.13 no.8
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• pp.345-356
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• 2015

Health service quality is increasingly emphasized, and primary care service is no exception in this. This study identified patients' perception of quality considering convergence factors associated with increased utilization among patients over the age of 65 using community health centers. A total of 307 respondents were included in the analysis. The results showed that positive perceptions on facility and environment, patient-centered care, technical knowledge and skills of physicians, and emotional support with nurses and non-medical workers were statistically and significantly associated with higher utilization. In order to increase utilization of primary care service at community health centers, they need to manage and improve these factors.

• Korea Journal of Hospital Management
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• v.27 no.2
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• pp.1-15
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• 2022

Purposes: The purpose of this study is to examine the effects of health service quality and perceived risks of Korean hospitals on the satisfaction and revisit of Kazakhstan's customers. Among two classified groups: health service providers and health service receivers, this study aims to identify the effects of health service receivers in Kazakhstan's health service quality and perceived risks on customer satisfaction. Methodology: Hypotheses were developed upon the explanations on health service quality, perceived risks, customer satisfaction, and revisit, advanced by prior literature. A survey was conducted on the effects of health service receivers in Kazakhstan's health service quality and perceived risks on customer satisfaction and revisit. The proposed hypotheses were confirmed by examining validity and reliability of the collected data, followed by regression analysis. Findings: First, the five dimensions: reliability, responsiveness, assurance, empathy, and tangibles showed a positive correlation between the impacts of health service quality and customer satisfaction of Korean hospitals. Second, the physical risk, social risk, time-loss risk showed a negative correlation. Lastly, the relation between customer satisfaction and revisit showed a positive correlation. Practical Implication: Health service quality and perceived risks were identified to impose significant effects on Kazakhstan customers. The identified results suggest that Korean hospitals should implement management strategies based on the customers' satisfaction factor.

• The Journal of the Korea Contents Association
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• v.13 no.7
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• pp.333-338
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• 2013

The purpose of this study is to research how to effectively export the dental prosthetic restoration and the service to the overseas. The study showed the present status of dental prosthetic restoration service in South Korea and some suggested ways to improve the export of the dental prosthetic restoration service to the overseas. The size of the medical service market has been gradually increased because of the globalization and the development of the information-oriented tendency. The medical industry is being perceived as a highly valuable service industry that emphasizes the importance of quality. Through the efforts of the nations attempting to develop the market and create new employment, the medical field is becoming a prospective field of trade. In order to develop the medical industry, the strategies; firstly, medical institutions need to explore overseas markets and strengthen globalization; secondly, medical service should be upgraded through specialization; and finally, specialized management system has to be established and medical management system has to be innovated.

• The Journal of the Korea Contents Association
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• v.17 no.12
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• pp.617-627
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• 2017

The purpose of this study was to investigate the effect of medical service quality perceived by general hospital inpatients on satisfaction and loyalty. Data were collected and analyzed through questionnaires of 310 hospitalized patients in general hospital in Gyeonggi-do. The main results of this study are as follows. First, the effect of medical service quality on satisfaction was statistically significant in procedural procedure, hospital life (doctor, nurse), employee friendliness, hospital environment and service satisfaction(p <.001). Second, the effect of medical service quality on loyalty was statistically significant in hospitalization (nurse), hospitalization (doctor), hospital environment and service loyalty(p <.05). Finally, the effect of inpatient satisfaction on loyalty was found to have a significant effect on satisfaction(p <.001). The higher satisfaction with medical service quality affects the loyalty, and it is an important factor in future re-hospitalization and recommendation of hospital to others. Therefore, management should establish policies on quality of medical service to improve the satisfaction and loyalty of hospitalized patients. It should be reflected.

• The Journal of the Korea Contents Association
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• v.10 no.11
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• pp.304-317
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• 2010

The study was performed to measure structural relationship among service value, brand image, and royalty of patients in regional public hospitals in Korea. Based on the analysis, the study aims to establish strategic direction of the regional public hospitals. Through a review of related literatures, measurement variables were identified, and a path model was developed for the study. Five regional public hospitals were chosen, and questionnaire has been collected from 387 outpatients and 358 inpatients. The study found that service value has a positive direct effect on brand image, and brand image has a positive direct effect on loyalty. Based on the findings, it is desirable for the regional public hospitals should mange the issues with lower level of perception and those with bigger effect, and establish low pricing strategy with improving the quality of service they provide.

• Information and Communications Magazine
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• v.31 no.12
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• pp.44-50
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• 2014

지난 수십년간 의료기기는 비약적인 발전을 거듭하며 의료서비스에 이바지하여 왔다. 최근의 기술동향으로는ICT(Information and Communication Technology) 기술의 발전이 전통적인 진단과 치료 방법에서 새로운 의료서비스의 형태로 진화를 유도하고 있다. ICT 기술과 의료기기의 융합을 통하여 진단, 치료, 의료정보화 및 개인건강관리 분야에 이르기 까지 신속하고 정확하고 효율적인 의료서비스 개선을 추구하고 있다. 인구의 고령화, 만성질환자 증가, 의료비상승, 의료진의 부족이 예상되는 미래환경에서 ICT 기술의 기여도는 점점 더 커질 것이다. 전세계적인 정보통신망 인프라의 활성화와 개인용 스마트 디바이스의 보급으로 정보와 기기에 대한 접근성이 훨씬 용이해지고 웰빙에 대한 관심이 높아지면서 개인 건강관리에 대한 서비스 요구가 높아지고 있다. ICT 종주국으로서 의료기기 산업에서도 국내기업의 활약을 기대하며 ICT 융합 의료기기의 현황을 소개하고자 한다.

• The Monthly Technology and Standards
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• s.101
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• pp.32-32
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• 2010

• Journal of the Korean hospital association
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• v.21 no.4 s.193
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• pp.51-56
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• 1992

본 조사는 일본 총리부에서 1987년에 조사하였던 의료서비스에 관한 설문조사결과이다. 이의 내용이 우리나라 병원서비스에도 참고가 될 것으로 여겨 소개하고자 한다.-역자주-

• Information Systems Review
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• v.14 no.2
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• pp.1-19
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• 2012

Recently due to the enhancement of education and lifestyle, the trend of healthcare services are changed to a more active and differentiated service in which a continuous self health care is possible. The Smart-Telemedicine system offers medical services by merging Blue-tooth and telecommunication modules to former blood pressure, blood sugar, heartbeat and temperature measuring devices. Moreover, it could analyze one's health pattern which would be helpful for the patient to prevent potential future illness. In addition, the easier accesses to various remote controllable medical check-up programs are offered to public as a number of available smart phone are rapidly escalating. The Smart-Telemedicine system provides the most ideal interactive medical service via accessible smart phones and mobile medical check-up devices at anywhere and anytime. It is very beneficial since it can save patients' time and money because people can reach to the service right at their home and be allowed to take charge of their health care process via longitudinal health data. Therefore, not only social costs that occur in elderly community would be saved, but also business in various forms of medical service field transactions could be possible. This paper will suggest the Smart-Telemedicine System for preventive medicine, its design and analysis of business models and the evaluation of those model.

• Information and Communications Magazine
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• v.29 no.10
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• pp.55-65
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• 2012

u-헬스케어 서비스는 개인 의료 정보를 다루는 분야로서 단순한 건강 검진 및 치료의 수준을 넘어 생명과도 밀접한 관계가 있다. 개인 의료 정보 속성은 매우 민감하기 때문에 만약 개인 의료 정보가 불법적으로 노출되거나 악용될 경우 단순한 개인 프라이버시 침해뿐만 아니라 생명까지도 위협받을 수 있다. 이러한 이유로 안전한 개인 의료 정보 공유 및 인증방법이 가장 우선시 되어야 하며 보안성을 고려하여 u-헬스케어 시스템을 구축해야 한다. 또한 개인의 건강 정보에 대한 관리를 체계적으로 수행하여 의료 서비스기관에 의한 개인 의료 정보 남용을 방지하기 위해 보안 감사 시스템이 강화되어야 한다. 따라서 본고에서는 u-헬스케어 서비스와 관련된 다양한 보안 취약점 및 최신 정보보호 기술 동향에 관해 알아본다.