• Journal of Korean Dental Hygiene Science
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• v.6 no.1
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• pp.13-25
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• 2023

Background: This study was conducted to confirm the service quality management of care workers, who are direct service personnel of long-term care insurance for the elderly, using unstructured big data. Methods: Using a textome, this study collected and analyzed unstructured social data related to care workers' service quality. Frequency, TF-IDF, centrality, semantic network, and CONCOR analyses were conducted on the top 50 keywords collected by crawling the data. Results: As a result of frequency analysis, the top-ranked keywords were 'Long-term care services,' 'Care workers,' 'Quality of care services,' 'Long term care,' 'Long term care facilities,' 'Enhancement,' 'Elderly,' 'Treatment,' 'Improvement,' and 'Necessity.' The results of degree centrality and eigenvector centrality were almost the same as those of the frequency analysis. As a result of the CONCOR analysis, it was found that the improvement in the quality of long-term care services, the operation of the long-term care services, the long-term care services system, and the perception of the psychological aspects of the care workers were of high concern. Conclusion: This study contributes to setting various directions for improving the service quality of care workers by presenting perceptions related to the service quality of care workers as a meaningful group.

• Proceedings of the Korean Society of Health Policy and Administration Conference
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• 2004.05a
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• pp.15-47
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• 2004

. '01년 8. 15. 경축사에서 $\ulcorner$노인요양보험제도 도입$\lrcorner$ 을 처음 제시 . '02. 10월, 노인보건복지종합대책(국무회의 보고)에 '07년 이후 공적노인요양보호체계 구축, 시행 . '03. 2월 인수위, 요양보호노인(40만명)을 위한 공적제도 도입 추진 . 대통령 공약 : 노인요양보험제도 시범실시 후 공적노인요양보장제도 도입 . '03. 4월 복지부, 대통령 업무보고에서 공적노인요양보장제도 도입 ('07년 시행 목표) (중략)

• 한국노년학
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• v.31 no.4
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• pp.1067-1081
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• 2011

This study aimed to compare job stress and job satisfaction of long-term care staffs caring for demented seniors with rating 3 and physically disabled seniors with rating 1. Survey was conducted upon 212 long-term care staffs in long-term care institutions in Ejungboo, Goyang, and Paju. There were, first of all, statistically significant differences between those groups in the level of overall stress, stress related to service subjects, and stress in service procedures. Regression analyses, secondly, showed that the relationship between job stress and job satisfaction was statistically significant only for long-term care staffs for demented seniors with rating 3. The results suggest that it is necessary to lower the level of stress especially for the staffs caring for demented seniors with rating 3. Furthermore, we need to consider the stress, that the staffs feels in the process of caring for long-term care service beneficiaries, as a important variable for intervention programs to reduce the level of stress among long-term care staffs.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.9 no.8
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• pp.569-576
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• 2019

The purpose of this study aimed to examine the effects of job stress on the turnover intention through mediation of vacational consciousness and to reduce turnover intention of long-term care workers based on the results. We used 447 long-term care workers working in Seoul and Gyeonggi area. For the research purpose, the mediation effect was verified after the technical analysis and verifying multicollinearity using on SPSS and sobel-test. The results of this study are as follows: First, the lower the age of care worker and the higher the monthly household income, the higher the turnover intention. Second, the higher the perceived job stress, the higher the turnover intention. Third, the higher the job consciousness of the long-term care workers, the lower the turnover intention. Fourth, job stress of long-term care workers showed statistically significant effect on turnover intention by partial mediation of job consciousness. Based on the above results, I suggested the clinical and policy practice to prevent the separation of long-term care workers and improve the quality of care service for the elderly.

• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.58-70
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• 2018

This study aimed to investigate the positive and negative appraisals of care work held by care workers in elderly care facilities and to analyze the mediating effect of care worker's appraisals of care work on the relationship between job environment and service quality. For the purpose of the study, the data were collected from 298 care workers by using non-random and purpose sampling method. The results of the study showed job environment was a significant predictor in explaining in the variances of care work appraisal and service quality. In addition, care worker's positive and negative appraisals of care work were statistically significant mediators in the association of between job environment and service quality. Finding of the study indicated that service quality could be improved by not only improving job environment but also strengthening care worker's positive appraisal of care work. Finally, based on the findings of the study, implications and limitations of the study were discussed.

• Journal of Industrial Convergence
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• v.18 no.5
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• pp.54-61
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• 2020

The purpose of this study was to understand the effect of job stress of female caregivers working in home-based elderly welfare centers on turnover intentions and to understand the moderating effect of self-elasticity in these relationships. The subject of the study was a self-written questionnaire survey of 170 nursing care workers at 28 home-based elderly welfare centers in Seoul, and 150 copies were collected and 133 people were finally analyzed excluding 17 unscrupulous responses. As a result of the study, first, the average value of turnover intention was high in the group with low experience of female caregivers at home-based elderly welfare centers and the group without religion. Second, the higher the job stress of nursing care workers, the higher the intention of turnover. Third, there was a moderating effect of self-elasticity between the job stress and the of turnover of nursing care workers. Therefore, it was necessary to consider measures to prevent job stress of nursing caregivers and improve self-resilience.

• Journal of Convergence for Information Technology
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• v.9 no.7
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• pp.41-47
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• 2019

The purpose of this study examine to identify the mediating attitudes toward the geriatric patient in the relation between emotional work and burnout. Data were collected by self-report questionnaires targeting 142 caregiver in D city and G city. Data were analyzed with SPSS/PC ver. 21.0 programs. There were significantly positive correlations between toward the geriatric patient, emotional work and burnout. As a result of analyzing the main factors affecting the level of care performance for attitudes toward caring the geriatric attentiveness, health state, work type appeared to be significant explanatory variables, and this model's explanatory power was 31%. Therefore, it is necessary to apply the education program to improve the social awareness in addition to the stable work environment of the nursing care provider in order to raise the attitude of the caregiver to care for the elderly.

• Journal of the Korea Convergence Society
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• v.10 no.9
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• pp.311-321
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• 2019

A Convergence study was conducted to investigate the factors influencing the burnout in caregivers and to present a strategy for effective program development. The subjects of this study were 185 caregivers who had worked for 6 months in a G city Nursing facility and distributed the self-reported questionnaire in September 2015. Data were analyzed using t-test, one-way ANOVA, $Scheff{\acute{e}}$ test, Pearson's correlation coefficient and Stepwise multiple regression analysis were performed. According to the results, the identified influencing factors were stress of personal role and daily work factors(${\beta}=.307$, p<.001), stress of relationship with supervisors(${\beta}=.186$, p<.021), confidence(${\beta}=.182$, p<.005), passive coping(${\beta}=.140$, p<.035) with burnout in caregivers. The explanatory power($R^2$) by 4 variables was 27.5%. Based on the results of this study, it would be necessary to develop an burnout reduction program that can reduce stress, increase self-confidence, and diversify coping strategies in order to reduce burnout of caregivers.

• Korean Journal of Social Welfare
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• v.28
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• pp.57-100
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• 1996

• The Journal of the Convergence on Culture Technology
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• v.7 no.3
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• pp.43-50
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• 2021

The purpose of this research is to confirm the degree of awareness, knowledge and attitude for the safety management of patients in elderly care facilities, to investigate the factors that affect the safety performance of patients by nursing caregivers, and to provide basic material for the development of educational programs for strengthening performance. The research target audience was 142 nursing caregivers working in the G metropolitan city and S city elderly care facilities, and the data collected from 7/10/2020 to 7/28/2020, were analyzed with the SPSS/WIN 21.0 program. The ability of a nursing caregiver to perform patient safety is increasing as a result of higher education, higher patient safety awareness, and also more positive attitude towards patient safety. The major factors that affect the safety performance of patients by nursing caregivers were attitude toward patient safety, patient safety awareness, and the amount of participation in patient safety education. It's explanatory power was 26.9%. Based on the results of this research, we propose a study to confirm the positive effects of patient safety consciousness and attitude by confirming the education program completed by nursing caregivers and systematizing the education method and design in the education program of nursing caregivers.