• Journal of the Korea Society for Simulation
• /
• v.21 no.4
• /
• pp.57-64
• /
• 2012

The waiting time of patients is an important factor related with service quality of a hospital system. An appointment system of patients is not popular, in special, in a private hospital. An appointment system is expected to diversify patients in time and to reduce patient's waiting time. Three appointment rules are suggested and analyzed to compare the waiting time of appointment and walk-in patients using simulation analysis. The results of two way ANOVA show that the time slot of 30 minutes for allocating appointment patients is better than the time slot of 60 minites in view of patient's waiting time. The results of the appointment level 1 also show that the constant pattern rule and the zigzag pattern rule give shorter waiting time for walk-in patient and for appointment patient, respectively.

• The Journal of Society for e-Business Studies
• /
• v.22 no.1
• /
• pp.37-49
• /
• 2017

In order to maximize the efficiency and the quality of care in a hospital, hospitals in general operate by appointments. Patient no-shows or missed appointments waste the time of staffs who prepare for appointments, deprive patients of needed care, and increase burden on clinic capacity. The purpose of this study is to examine the importance and significance of factors that affect patient no-shows. The actual data of 50,000 outpatient appointments is compiled and analyzed from a VAMC in the United States with aims to identify the factors that contribute to outpatient no-shows and to draw meaningful implications. Random forest along with logistic regression analysis identify the factors affecting no-shows; appointment leadtime, show-up rate, travel distance, no-show rate in previous period, patient age, severity, complexity of disease, chronic pain, depression, drug dependence. The appointment leadtime, show-up rate, travel distance and previous no-show rate can be improved by enhancing SMS pre-notification and by improving afterwards telephone counseling. For other factors, it needs to study on the service differentiation with the characteristics of each patient group.

• Journal of the Korea Society for Simulation
• /
• v.20 no.3
• /
• pp.29-39
• /
• 2011

The appointment system is widely used to facilitate customer access to service in many industries including healthcare and others. Because of its importance, much research has investigated how to build an effective appointment policy under various environments. However, most research has considered a single-server service system. The objective of this work is to evaluate several appointment policies in a two-stage service system in which multiple servers are available and build separate appointments at the second-stage. In such a system, we propose and evaluate the staggering appointment policy. Simulation experiments indicate that the proposed staggering appointment policy outperforms other traditional appointment policies in terms of customer waiting time, server idle time, and the number of customers who are later to scheduled appointments.

• Journal of Convergence for Information Technology
• /
• v.8 no.4
• /
• pp.27-35
• /
• 2018

This study aimed to analyze the association among dental care consumers' responses to waiting time, hospital image, and patient satisfaction and provide basic data that could help qualitative waiting conditions management related to health care service. A survey was conducted from May 18 to June 20, 2016 in adults who had spent waiting time at dental hospitals or clinics, and the following conclusion was drawn: Hospital image was associated with the changes in reliance on dental care centers in case of long wait, the changes in reuse intentions, and the reservation system, and patient satisfaction was associated with gender, explanation of expected waiting time, the changes in reliance on dental care centers in case of long wait, the changes in reuse intentions, and the reservation system. The positive responses to waiting time was positively correlated with hospital image and patient satisfaction; the negative reaction to waiting time was negatively correlated with hospital image and patient satisfaction; and hospital image was positively correlated with patient satisfaction.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2017.11a
• /
• pp.1106-1108
• /
• 2017

현재 규모가 작은 이름바 '동네 병원'에서는 환자관리의 어려움과 동네 병원의 특성상 병원 자체적인 예약 서비스를 실시하지 않는 병원이 많다. 또한 환자는 기다리는 환자들이 많은 시간에 방문하는 경우, 병원 안에서 자신의 순번을 마냥 기다리는 경우가 빈번하게 발생한다. 이와 같은 불편들 때문에 간호사는 고객에게 간호업무 이외에도 정신적인 서비스를 제공해야 하며, 환자들은 자신의 순번이 오기만을 하염없이 기다리는 등의 불필요한 시간 소모가 크고 자신의 앞에 대기하고있는 환자가 많으면 병원이 어수선하고 앉을 자리조차 없이 서서 기다리는 경우도 허다하다. 이런 불편함들을 조금이나마 해결해주고자 본 논문에서는 저전력 블루투스 (BLE) 기술 기반의 비콘(Beacon)을 활용하여 스마트폰을 이용해 병원 내부적인 예약 서비스가 없어도 자체적인 예약 서비스와 이용자가 스마트폰을 가지고 병원에 들어가기만 해도 자동으로 병원 진료접수를 진행하고 이를 효과적으로 관리할 수 있는 사물인터넷 기반 병원 대기시간 최적화 서비스와 그 핵심 알고리즘을 제안한다. 이를 이용하면 간호사는 이전보다 간호업무에 더 집중할 수 있게 되고, 환자는 북적거리는 병원 대기실에 앉아서 기다리지 않고 실외로 나가 자신의 업무를 보고 진료시간에 맞춰서 돌아와 진료를 받는 '사람이 많아도 한적해 보이는 스마트 병원'을 만들 수 있을 것이라 본다.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.11 no.11
• /
• pp.1061-1068
• /
• 2016

A theme park runs various programs to provide users entertainments. Among the programs of the theme park, amusement facilities are the most favorite ones used by the users. However, Since the waiting time of the amusement facilities becomes increasing due to the large number of the users, the satisfaction of the users is diminished heavily, To solve this problem, we propose a reservation system for amusement facility using near field communication. In the proposed system, a server appends the user to the waiting queue of the amusement facility when an user contacts the reader of an amusement facility using NFC, If an clock approaches to the time that the user will exploit the amusement facility, the server notifies to the user. The implemented reservation system has the benefit to provide the user chances to exploit other programs during the waiting time.

• Journal of Navigation and Port Research
• /
• v.27 no.4
• /
• pp.403-407
• /
• 2003

A basic concept of TAS(Tractor Appointment System), which not only enhances the terminal productivity, but also yields higher efficiency of domestic CT(Container Terminal), is developed in this paper for CT to more competitive and serviceable. To analyze the effects of TAS when applied to the existing four-tier CT, a quantitative analysis is performed. The results showed that the number of rehandling time of CT has been significantly decreased, the efficiency of CT increased, and the flow time of trucks in CT reduced in a great deal

• 전자공학회논문지 IE
• /
• v.46 no.3
• /
• pp.42-47
• /
• 2009

In CDMA system, the call admission control method using the variable effective bandwidth concept is employed in this paper. The bandwidth for a new call and a handoff call is allocated by considering the number of mobile station being served and dynamically assigned by taking account of the blocking rate of new calls and the dropping rate of handoff calls. There is reserved resource for handoff call. In the case radio resource is insufficient, a new call and a handoff call stand by in buffer for constant time. When radio resource come about, the waiting call is allocated the resource. I analyze the performance of system according to existence and nonexistence of buffer by a simulation study.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2003.05a
• /
• pp.237-241
• /
• 2003

To improve competitive power of the container terminal, we must enhance the yark efficiency of a domestic container terminal in the chronic shortage situation, Therefore, we investigate the basic concept and the expected effect delivery reservation when applying at existing container terminal.

• Journal of Industrial Convergence
• /
• v.21 no.1
• /
• pp.67-76
• /
• 2023

COVID-19, which occurred in 2019, has a strong contagious power, has serious symptoms of infection and after-effects, and death in severe cases depending on the underlying disease and symptoms. As COVID-19 is highly contagious, in Korea, screening clinics have been set up across the country to determine whether or not to be positive for COVID-19 and isolate the infected to prevent the spread of COVID-19. However, there are cases where COVID-19 test applicants flock to screening clinics and cannot receive tests due to longer waiting times, and there is a risk that secondary infections may occur in the atmosphere. In this study, the reservation and notification system can be applied from the existing screening care system to solve spatial constraints, reducing waiting time with screening appointments, and solving population bottlenecks to screening clinics. Taking the COVID-19 pandemic as an experience, we propose a system that can present directions in future pandemic situations. To process real-time data, we use Google's Firebase to use Realtime Database in the cloud environment. Because a real-time database is used, users can check the status of screening clinics in real time through the app, make reservations, and receive notifications about test reservations.