• Title/Summary/Keyword: 영업

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The Impact of Seller's Emotional Index and Social Network on Sales Performance in Clothing Shop (의류매장에서 판매자의 감성 및 사회 네트워크가 신뢰와 영업성과에 미치는 영향)

  • Leem, Byung-Hak;Kwon, Hong-Chul;Hong, Han-Kuk
    • The Journal of the Korea Contents Association
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    • v.15 no.1
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    • pp.388-398
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    • 2015
  • This study is to investigate an impact of emotional index, social network, and trust to customers on sales performance with emotional intelligence theory and social relationship theory. We found that the higher is seller's emotional index, the higher are cognitive and affective trust, and the high trust improves sales performance. We also found that the higher emotional index strengthens social network, but does not have an effect on cognitive and affective trust. With these results we provide the sales competency in clothing shop.

Productivity Evaluation and Factor Analysis in Commercial Road Freight Transport Industry (영업용 도로화물운송업의 생산 효율성 평가 및 영향요인 분석)

  • Han, Sang-Yong
    • Journal of Korean Society of Transportation
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    • v.28 no.5
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    • pp.31-41
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    • 2010
  • The objective of this paper is to evaluate production efficiency of the commercial road freight transportation industry using quarterly actual data by individual truck drivers from January 2005 to September 2009. In addition, this study analyzes various impact factors that influence production efficiency, including regulatory factors (e.g., entrust management system and multi-level transactions). For this purpose, this study uses data envelopment analysis and a truncated Tobit model. As a result, production efficiency of the general freight sector is higher than those of the other two sectors. Also, production efficiency in the steel goods sector ranks the highest; meanwhile, production efficiency in the oil goods sector ranks the lowest. In particular, production efficiency indicators of the commercial road freight transportation industry fluctuate with time by a small margin, and have an upward tendency on the whole. Finally, some policy implications are given to promote production efficiency of the commercial road freight transportation industry.

Proposal of Vertical Direction Deck Delay Time for Efficient Formation of Free Surface of Bottom Deck (효율적 하부데크의 자유면 형성을 위한 수직방향 데크 단차 제안)

  • Seung-Won Jung;Seung-Joong Lee;Jin-Hyuk Song;Young-Ho Kim;Young-Suk Song;Nam-Sun Hwang
    • Explosives and Blasting
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    • v.41 no.4
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    • pp.41-50
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    • 2023
  • This study, a vertical double-deck method using an electronic detonator was applied to increase excavation volume and reduce blast pollution. In the double deck method, there is a possibility that blasting efficiency may be reduced if bottom deck blasting is carried out without the free surface being completely formed after upper deck blasting. And for this reason, the blasting efficiency of the double deck method varies depending on the deck delay time. Therefore, in this study, we proposed four deck delay times applying 1 to 5 times the hole delay time. And blasting efficiency was evaluated according to fragmentation analysis. As a result of the fragmentation evaluation, the fragmentation of pattern 4 (deck delay time = hole delay time×5) was the best, but it was confirmed that fragmentation efficiency increased significantly from pattern 3 (deck delay time = hole delay time×3). Accordingly, it is analyzed that when blasting a vertical double deck, the deck delay time must be at least three times the hole delay time to obtain an efficient blasting effect.

Incentives to Manage Operating Cash Flows Among Listed Companies in Korea (한국 상장기업의 영업현금흐름 조정 동기)

  • Choi, Jong-Seo
    • Management & Information Systems Review
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    • v.34 no.5
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    • pp.213-231
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    • 2015
  • In this paper, I examine whether the listed companies in Korea tend to manage operating cash flows upward via classification shifting after the adoption of K-IFRS. As proxies for cash flow management, I derive a measure of abnormal operating cash flows borrowing from Lee(2012). Alternative proxies include a series of categorical variables designed to identify the types of classification shifting of interest and dividend payments among others, in the statement of cash flows. Higher level of estimated abnormal operating cash flows, and the classification of interest/dividend payments in non-operating activity sections are considered to indicate the managerial intention to maximize reported operating cash flows. I consider several potential incentives to manage operating cash flows, which include financial distress, the credit rating proximity to investment/non-investment cutoff threshold, avoidance of negative or decreasing operating cash flows relative to previous period and so forth. In a series of empirical analyses, I do not find evidence in support of the opportunistic classification shifting explanation, inconsistent with several previous literature in Korea. In contrast, I observe negative associations between the CFO management proxies and selected incentives, which suggest that the classification is likely to represent above average cash flow performance rather than opportunistic motives exercised to maximize reported operating cash flows. I reckon that this observation is, in part, driven by the K-IFRS requirement to maintain temporal consistency in classifying interest and dividend receipts/payments in cash flow statement.

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An Empirical Study on the Estimation of Adequate Debt ration in Korean Shipping Industry: Focused on Water Transport (한국 해운산업의 적정부채비율 추정을 위한 실증연구: 수상운송업을 중심으로)

  • Pai, Hoo-Seok
    • Journal of Navigation and Port Research
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    • v.39 no.1
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    • pp.69-75
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    • 2015
  • The concrete purpose of this study is to suggest actually a debt ratio to optimize the capital structure providing a kind of approach to estimate the proper debt ratio with an analytical model and empirical data in Korean shipping industry. The mathematical and analytical model is started from the first equation about ROE, return of net operating income on equity, with an independent variable, debt ratio. It is constructed with several parameters, ROS(return of operating income on sales), TAT(total assets turnover), and NFCL(net finance cost to liabilities). There could not be a certain relationship between debt ratio and ROS or TAT, while some correlation or causality between debt ratio and NFCL. In other words, most of firms with high debt ratio is likely to burden higher finance cost than others with low one. In this case, there is a linearity relationship between debt ratio and NFCL, so then the second equation considering this relation could be included within the analytical approach of this paper. To be short, if the criteria of adequate debt ratio has to be defined as some level of debt ratio to optimize ROE, the ROE could be illustrated as a quadratic equation to debt ratio from two equations. Next, this research estimated those parameters' numbers through the single regression method with data over 12 years of Korean shipping industry, and identified empirically the fact that optimal debt ratio would be approximately 400%. To conclude, if that industry's sales and operating incomes are stable, the debt ratio could be accepted until twice of 200% had forced in order to guarantee its financial safety in past time.

A New Exploratory Research on Franchisor's Provision of Exclusive Territories (가맹본부의 배타적 영업지역보호에 대한 탐색적 연구)

  • Lim, Young-Kyun;Lee, Su-Dong;Kim, Ju-Young
    • Journal of Distribution Research
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    • v.17 no.1
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    • pp.37-63
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    • 2012
  • In franchise business, exclusive sales territory (sometimes EST in table) protection is a very important issue from an economic, social and political point of view. It affects the growth and survival of both franchisor and franchisee and often raises issues of social and political conflicts. When franchisee is not familiar with related laws and regulations, franchisor has high chance to utilize it. Exclusive sales territory protection by the manufacturer and distributors (wholesalers or retailers) means sales area restriction by which only certain distributors have right to sell products or services. The distributor, who has been granted exclusive sales territories, can protect its own territory, whereas he may be prohibited from entering in other regions. Even though exclusive sales territory is a quite critical problem in franchise business, there is not much rigorous research about the reason, results, evaluation, and future direction based on empirical data. This paper tries to address this problem not only from logical and nomological validity, but from empirical validation. While we purse an empirical analysis, we take into account the difficulties of real data collection and statistical analysis techniques. We use a set of disclosure document data collected by Korea Fair Trade Commission, instead of conventional survey method which is usually criticized for its measurement error. Existing theories about exclusive sales territory can be summarized into two groups as shown in the table below. The first one is about the effectiveness of exclusive sales territory from both franchisor and franchisee point of view. In fact, output of exclusive sales territory can be positive for franchisors but negative for franchisees. Also, it can be positive in terms of sales but negative in terms of profit. Therefore, variables and viewpoints should be set properly. The other one is about the motive or reason why exclusive sales territory is protected. The reasons can be classified into four groups - industry characteristics, franchise systems characteristics, capability to maintain exclusive sales territory, and strategic decision. Within four groups of reasons, there are more specific variables and theories as below. Based on these theories, we develop nine hypotheses which are briefly shown in the last table below with the results. In order to validate the hypothesis, data is collected from government (FTC) homepage which is open source. The sample consists of 1,896 franchisors and it contains about three year operation data, from 2006 to 2008. Within the samples, 627 have exclusive sales territory protection policy and the one with exclusive sales territory policy is not evenly distributed over 19 representative industries. Additional data are also collected from another government agency homepage, like Statistics Korea. Also, we combine data from various secondary sources to create meaningful variables as shown in the table below. All variables are dichotomized by mean or median split if they are not inherently dichotomized by its definition, since each hypothesis is composed by multiple variables and there is no solid statistical technique to incorporate all these conditions to test the hypotheses. This paper uses a simple chi-square test because hypotheses and theories are built upon quite specific conditions such as industry type, economic condition, company history and various strategic purposes. It is almost impossible to find all those samples to satisfy them and it can't be manipulated in experimental settings. However, more advanced statistical techniques are very good on clean data without exogenous variables, but not good with real complex data. The chi-square test is applied in a way that samples are grouped into four with two criteria, whether they use exclusive sales territory protection or not, and whether they satisfy conditions of each hypothesis. So the proportion of sample franchisors which satisfy conditions and protect exclusive sales territory, does significantly exceed the proportion of samples that satisfy condition and do not protect. In fact, chi-square test is equivalent with the Poisson regression which allows more flexible application. As results, only three hypotheses are accepted. When attitude toward the risk is high so loyalty fee is determined according to sales performance, EST protection makes poor results as expected. And when franchisor protects EST in order to recruit franchisee easily, EST protection makes better results. Also, when EST protection is to improve the efficiency of franchise system as a whole, it shows better performances. High efficiency is achieved as EST prohibits the free riding of franchisee who exploits other's marketing efforts, and it encourages proper investments and distributes franchisee into multiple regions evenly. Other hypotheses are not supported in the results of significance testing. Exclusive sales territory should be protected from proper motives and administered for mutual benefits. Legal restrictions driven by the government agency like FTC could be misused and cause mis-understandings. So there need more careful monitoring on real practices and more rigorous studies by both academicians and practitioners.

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The Impact of Innovative Efficiency on Performance of Firms (혁신효율성이 기업의 수익성에 미치는 영향)

  • Han, Ji-yeon;Ha, Seok-tae;Cho, Seong-pyo
    • Journal of Technology Innovation
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    • v.28 no.3
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    • pp.1-28
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    • 2020
  • This study examines whether the firm with high innovation efficiency realizes high operating performance. We measured innovation efficiency by the ratio of patent applications for R&D expenditure or R&D stock and measured operating performance by the ratio of operating income or operating cash flow to total assets for the following year. The sample consists of 1,880 manufacturing firm-years, which listed on the Korean Exchange between 2014 and 2017. We analyze the effect of innovation efficiency on operating performance using a model of Hirshleifer et al. (2013) results show that both innovation efficiency variables have a significantly positive relationship with the total asset operating margin. Besides, the following year's performance, measured by the total asset operating cash flow ratio, also shows a positive relationship with the two innovation efficiency variables at the 5% and 1% significance levels, respectively. The results indicate that high innovation efficiency firms that link the outcomes of R&D to more patent applications realize higher operating performance. Also, we divided the R&D-intensive and non-R&D-intensive industries and performed the same analysis. As a result, the innovation efficiency has a significant positive effect on operating margin in both industries. However, the effect of innovation efficiency on the operating cash flow is only significant in R&D-intensive industries. This study suggests that the effects of innovation efficiency are more consistent in the R&D-intensive industry. Additionally, we divided the high patent application and low patent applications industries and performed the same analysis. As a result, the innovation efficiency has a significant positive effect on operating margin in both industries. This study suggests that the effects of innovation efficiency are more consistent in the high patent application industry. We show that a firm's innovation efficiency is a critical factor for a firm's performance, while prior studies on the R&D performance have not considered the innovation efficiency of each firm. The evidence suggests that firms not only consider R&D expenditures but also improve the performance of companies by increasing innovation efficiency. Investors need to consider their innovation efficiency when evaluating the value of firms.

탐방 - 친환경 인쇄세척액의 선두주자 (주)켐플러스

  • Jo, Gap-Jun
    • 프린팅코리아
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    • v.14 no.7
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    • pp.92-94
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    • 2015
  • (주)켐플러스(대표이사 이대주)는 지난 2006년 11월 이대주 대표이사가 IPA 블랭킷 세척제의 제조에서부터 유통과 영업을 모두 책임지는 1인 기업(당시는 개인회사 켐플러스)으로 설립됐다. 이대주 대표이사가 인쇄부자재 유통업체 직원으로서 인쇄세척액의 생산과 유통, 영업을 두루 거친 경험을 살려 설립한 것이다.

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연구실탐방-미원유화기술연구소 수지연구팀

  • Korean Federation of Science and Technology Societies
    • The Science & Technology
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    • v.28 no.10 s.317
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    • pp.72-73
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    • 1995
  • 이제 자동차 운전자의 시각장애를 이겨낼 수 있다. 세게 최초로 무광택 ABS를 개발한 미원유화기술연구소는 9월중에 미국서 기술설명회를 갖고 연간 12만톤 생산을 목표로 땀을 흘리고 있다. 영업까지 맡고 있는 연구팀들은 최소의 비용으로 최대의 효과를 얻는 기술영업으로 21세기 초일류 종합화학회사의 꿈을 펴고 있다.

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′eCHAMP′: 교보생명의 CRM 구축모형

  • 황주현;한상만;조당훈
    • Proceedings of the Korea Database Society Conference
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    • 2001.06a
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    • pp.261-277
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    • 2001
  • 선진 외국보험회사의 국내시장 진출 및 금융업종 간의 겸업화 등 보험시장의 환경변화로 인해 보험시장의 경쟁은 날로 심화되고 있는 상황이다. 이러한 상황에서 일부 영업조직에 의한 한정된 영업과 체계화되지 않은 고객관리만으로는 시장 및 고객을 획득하고 유지하는 경쟁 우위를 선점 할 수 없다. (중략)

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