• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.277-280
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• 2009

ITA법 제정 이후 많은 공공기관들이 ITA/EA 도입 및 구축을 추진하고 있으나, 명시적인 성과를 보여주는 경우는 많지 않은 것으로 조사되고 있다. 특히, 공공기관 EA 성숙도 수준 평가 결과 EA 도입에 비하여 관리 및 활용 영역의 수준이 낮게 나타나고 있다. 본고는 EA의 활용성을 저해하는 제 원인 중 EA 관리체계의 부실에 주목하였다. EA 도입과 함께 EA관리 체계가 수립됨에도 불구하고 EA 관리 및 활용 수준이 낮은 이유는 첫 번째로, EA관리 조직 설계 시에 EA 산출물의 작성 주체 및 협업 방안이 구체화되지 않은 상태로 관리 조직 및 역할이 수립되는 경향을 지적할 수 있다. 두번째로 EA 관리체계 설계 시에 각 EA 산출물의 특성이 고려되지 않은 획일적 관리 프로세스의 설계로 인하여 관리체계가 오작동하는 문제를 지적할 수 있다. 본 연구에서는 이러한 문제의식을 근간으로 개별 산출물에 대하여 요구되는 정확성과 정합성 수준에 따라 범정부 EA 산출물들을 구성도/정의서(Diagram/Description)형, 모델(Model)형, 정보자동생성(Auto Description)형, 설계서(Description)형, 서지정보(Metadata)형으로 유형화하고, 각각의 산출물 유형에 따른 조직의 역할과 협업 방안, 관리 프로세스를 제시하였다. 본 연구를 통해 향후 EA 관리체계 수립 및 조정 시에 산출물 유형별로 작성 주체 및 관리 조직간 요구되는 역할과 관리절차를 명확히 함으로써 효율적인 EA 산출물 관리가 이루어지도록 하고, 이를 통해 궁극적으로 EA 활용도 증진 및 EA의 근원적 목적 달성이 가능할 것으로 기대한다.

• Journal of Information Technology and Architecture
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• v.10 no.4
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• pp.451-466
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• 2013

기업들은 정보기술 리스크(IT Risk)에 대하여 어떻게 대처하고 있을까? 금융기관이나 공공기관은 태생적으로 이미 위험관리를 적극적으로 수행하고 있다. 정보기술에 대한 위험관리도 지난 10년동안 전산망 마비, 해킹 사고, 디도스 공격, 고객정보 유출 등을 겪으면서 적극적으로 대응해 왔다. 특히 2011년 농협사태는 IT 성과보다는 IT 보안을 훨씬 중요하게 보는 계기가 되었다. IT 보안 인력과 예산이 대폭 강화되고 망분리 사업이 추진되는 것이 대표적인 사례이다. 하지만 그동안 IT 위험관리는 특정 기술에 대한 사전 대응 및 사후 대응 강화에 집중되었다. 현재 IT 위험관리는 단편적 관리에서 종합적 관리로 전환되고 있다. 최근에 많은 기업들이 전사 차원의 정보기술 리스크 거버넌스(IT Risk Governance) 체계를 구축하고 있거나 구축하는 계획을 갖고 있다. 하지만 아직도 IT보안은 전사적으로 통합되지 못하였으며, IT 위험관리 프로세스는 조직에 내재화 되지 못 하였고, IT 성과관리와 연계성은 고려하지 못하고 있다. 본 논문에서는 IT 관리와 기술을 효과적으로 연계하기 위하여, 그리고 IT 성과와 IT 위험을 균형되게 관리하기 위하여 엔터프라이즈아키텍처(EA: Enterprise Architecture) 활용을 제안하고자 한다.

• Information Systems Review
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• v.10 no.1
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• pp.91-113
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• 2008

Recently, as most functional business activities in an enterprise are supported by computerized information systems, data duplication and inconsistency among functional information systems become serious problems. It brings people to have many interests on data quality management. This paper presents a case study in which a company had improved their data quality by enhancing their data quality management processes. Though the case study, we describe main issues and risk factors in the process of data quality improvement projects as well as solutions to resolve the issues, which can be referred by other companies who pursue data quality improvement. Also, the improvement effects are evaluated by multidimensional perspectives which include quantitative and qualitative measures on data quality, productivity, customer satisfaction, organization, and culture.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.9 no.4
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• pp.813-823
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• 2019

Supplier Relationship Management (SRM) is a strategic partnership activity for an enterprise and is expected to be a significant performance element in the current enterprise environment where uncertainty is growing. Despite the effective SRM allows companies to manage quality and inventory throughout their logistics procurement process with their suppliers and increase the profitability of the company, there is a scarce of theory about supplier relationship management (SRM) and many companies are not aware of the importance of SRM and depend only on simple electronic purchasing methods. Therefore, I analyze the H Company as a case company, which is a large domestic company and has reached 2,500 domestic and overseas suppliers. SRM process and its effects are evaluated as (1) Purchasing strategy division 2) Process division (3) IT infrastructure division. By analyzing SRM as one of the management strategies that bring the overall value of enterprise performance up, and by looking at how domestic large corporations manage their suppliers, I hope that manufacturers with many suppliers will recognize the importance of SRM and build an SRM tailored to their business.

• Management & Information Systems Review
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• v.32 no.1
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• pp.111-134
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• 2013

Today, TQM is used as a important tool of management innovation for enterprise's competitive power. Purposes of this paper are to find out the implementation strategy of TQM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. This study has been conducted using the data collected from 116 SMEs implementing TQM activity. By analyses of the questionnaires, empirical results shows that TQM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TQM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TQM activity.

• Korean Journal of Construction Engineering and Management
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• v.11 no.6
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• pp.24-34
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• 2010

Benchmarking is an effective tool supporting improvement of corporate competitiveness and development of management strategy, however, its effectiveness may be compromised if its target and approach are not appropriate. Notably, the construction industry of Korea is unique in that it has a number of competitors sharing the same category and is significantly exposed to changes in external environment in terms of legal, regulatory and policy frameworks. Such characteristics make target corporate category rather than single company more suitable as benchmarking target and necessitate analysis of external environment. This study intends to analyze the characteristics of construction industry in Korea and conditions of domestic companies in order to propose a benchmarking process for construction industry differentiated from conventional ones.학교 건축공학과, 산학협력기술연구원;경희대학교 대학원;경희대학교 대학원;

• International Commerce and Information Review
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• v.18 no.2
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• pp.131-150
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• 2016

As global partnership is recently getting important in order to establish supply chain network in global managing environment, companies tend to improve quality and warranty in SCM(Supply Chain Management) by certifying ISO(International Organization for Standardization). This research investigated structural relationship how strategic and operational ISO application level and trust, immersion, collaborative factors in partnership process affect to companies business performance. This research was surveyed with 147 manufacturing companies in South Korea and conducted empirical analysis using Structural equation model. The research hypothesis and model was derived from the basis of existing theory and empirical research, and obtained the following results. Firstly, the strategic ISO level showed positive(+) effect on trust and immersion factor. Second, the operational ISO level showed positive(+) effect on trust and collaborative factor. Third, trust factor in the partnership process showed positive(+) effect on immersion factor. Lastly, collaborative factor in partnership process showed positive(+) effect on companies business performance. Implication for this research is that companies must consider ISO application in establishing partnership and companies require prolonged effort using trust, immersing, collaborative factors into partnership process to improve business performance.

• CRM연구
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• v.1 no.1
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• pp.3-22
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• 2006

As customer relationship management (CRM) has been increasingly adopted by corporations as a core business strategy, measuring performance of CRM is becoming an important managerial issue recently. In this study, we present a conceptual framework formeasuring CRM performance, and provide strategic priorities among the diagnostic perspectives and factors involved in the framework by analyzing their comparative weights. We first derived critical success factors of CRM from an extensive literature review and in-depth interviews with industrial and academic CRM experts, and categorized them into one of four different diagnostic perspectives. Then, we asked a group of CRM experts to evaluate each set of diagnostic factors in a pairwise fashion with respect to each perspective, computing their comparative weights by using the Analytic Hierarchy Process (AHP) technique. In terms of diagnostic perspectives, this study shows that customer perspective was the most critical perspective, whereas infrastructure was the least weighted perspective. The result also discloses that explicit goal and top management's attitude, expanding customer relationship, strengthening customer loyalty, and enhancing customer equity are the most important factors in infrastructure, CRM process, customer, and organizational performance perspective, respectively.

• Journal of Digital Convergence
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• v.2 no.1
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• pp.113-126
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• 2004

In this paper we would like to provide a help to implementing KMS(Knowledge Management System) in public sector. For this purpose, we set up five contingency environmental factors and three process factors of knowledge management. And then investigates affecting factors effect on the performance of KMS in public sector by empirical study, A field survey of public officers in Korea local government was conducted. Complete data for 333 KMS users was analyzed to determine relationship of the research constructs. The system of evaluation and compensation is the most important factor effects on the process of KM and the performance of KMS. These results provide empirical evidence that supports the necessity of rational motivation systems does lead to effective implementation of KMS in public sector.

• International Area Studies Review
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• v.13 no.2
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• pp.371-392
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• 2009

The paper examines the determinants factor and business performance of global supply chain management. Precess innovation, information capability and partnership were used as proxy for the characteristics of determinants factor of global supply chain management. Agility of business performance was used as proxy for the business performance of global supply chain management. Overseas expansion were used as proxy for the intermediate factor. Based on the analysis of seventy two global supply chain management cases, the following results are found. Firstly, it was found that the process innovation, information capability and partnership of determinants factor affects agility of improved business performance. Secondly, process innovation, information capability and partnership of determinants factor improved more agility as overseas expansion. However, there are several limitations such as characteristics of process innovation, information capability and partnership, etc.