• Title/Summary/Keyword: 앱 이용만족

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User Needs and Uses of Mobile Services in Academic Libraries (대학도서관 모바일 서비스 이용자의 요구와 이용 분석 연구)

  • Kim, Sung-Jin
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.24 no.2
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    • pp.205-230
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    • 2013
  • Academic libraries are trying to develop fully mobile web sites and mobile applications so that users can access to their services even using mobile devices. As the mobilization trends of library services increase in quantity, we need to more focus on what mobile services users want, ultimately for the growth with quality. This study seeks to explore users' needs and uses of mobile library services and then suggests solutions for improving the mobile services in academic libraries. This study conducted on and off-line surveys with 608 students from two universities, which have provided active mobile services with both a mobile web site and an application. The questionnaire was designed to elicit information on respondents' frequency of mobile library visit, the purpose of visit, the reason to use/not use, how to access to the services, the preferred types of the services, satisfaction and dissatisfaction factors, and urgently needed improvements. Based on the findings, this study discussed strategies to improve the quality of mobile services and to increase in users' visit.

The Effect of Smart Oreder Service on Satisfaction and Continuous Use Intention: The Moderating Effect of Personality Type (스마트 오더 서비스가 만족도와 지속사용의도에 미치는 영향: 성격유형의 조절효과)

  • Yea Ji Yeon;Cheol Park
    • Information Systems Review
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    • v.24 no.2
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    • pp.41-66
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    • 2022
  • With the development of IT, mobile apps and the expansion of contactless services due to COVID-19, "smart orders" have recently been activated in the food and beverage service. Even in recent years, when sales have declined, the number of orders made by smart orders has been steadily increasing, and this ordering method can accumulate customer data, enabling effective customized services in the future. In the present study, satisfaction with smart orders and continuous use intention were studied based on the technology acceptance model (TAM). And it focused on whether there is a difference in personality when using smart orders. For this purpose, a survey was conducted on 317 smart order users, and the hypothesis was verified by structural equation model analysis. Perceived benefits had a significant effect on satisfaction; also, satisfaction had a significant effect on continuous use intention. There is a significant disparity between introvert and extrovert type. As a consequence, the introverted type has a greater intention to perceive usefulness of smart orders and continuously use them. These results suggest that the customer's personality type should be considered in future customer customization strategies.

The Effect of Hospital Mobile App Service Quality on Consumer Satisfaction, Involvement, and Reuse Intention (병원 모바일 앱 서비스 품질이 소비자 만족, 관여도, 재이용 의도에 미치는 영향)

  • Pak, SunYoung;Cho, Na-Eun
    • Korea Journal of Hospital Management
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    • v.26 no.1
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    • pp.1-16
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    • 2021
  • Purpose: The purpose of the study is to identify the influence of the hospital mobile app service quality on consumer satisfaction, involvement, and re-use intention of consumers who have experience in hospital mobile app service. Methodology: The survey was conducted on 230 users. The collected data were analyzed using correlation analysis, multiple regression analysis, and the Process Model in Hayes(2013). Findings: (1)The usability, reliability, and medical information provision among the service quality factors of hospital mobile apps had an effect on reuse intention, and consumer satisfaction partially mediated. (2)The usability and the provision of medical information were partially mediated by the involvement, which also affected the intention to reuse. (3)Only reliability showed an age-moderated effect. In reliability and re-use intent, age was a moderated mediating effect that controlled the effect of consumer satisfaction. Practical Implications: The results of this study provide initial data of mobile app services centered on hospitals and prove the type of consumer usage. It suggests that it can be used to attract potential consumers of hospitals and strategies to increase the use of mobile apps.

Analyzing review of the smart phone application through opinion mining (오피니언 마이닝을 통한 스마트폰 어플리케이션 이용 후기 분석)

  • Yoo, Ha-Na;Yoon, Jae-Yeol;Kim, Ung-mo
    • Proceedings of the Korea Information Processing Society Conference
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    • 2011.11a
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    • pp.1184-1187
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    • 2011
  • 스마트폰 시장이 커지면서, 사람들이 하루에 업로드하고 다운로드하는 어플리케이션의 수 또한 급격히 증가하고 있다. 앱스토어와 안드로이드마켓에 등록된 어플리케이션의 종류는 어마어마하며, 사람들은 자신의 생활을 편리하게 해줄 어플리케이션 혹은 재미를 위한 어플리케이션을 다운로드하고자 한다. 하지만 현재 어플리케이션에 대한 평가는 점수로만 이루어져있기 때문에 어느 부분에서 뛰어난지, 어떤 부분의 기능이 떨어지는지는 사용자가 알 수 없고, 특정 기능을 중요시하는 사용자일 경우 별점이 높아도 해당기능이 만족스럽지 않으면 만족감의 정도는 대단히 떨어지게 된다. 그러면 다른 어플리케이션을 받아 같은 작업을 반복해야하는데, 이 경우가 반복될 경우 비용적인 문제뿐만 아니라 사용자에게 매우 번거로운 일이다. 따라서 본 논문에서는 기존 사용자들이 자신이 사용한 어플리케이션에 대해 작성한 후기를 오피니언 마이닝 기술을 적용시켜 각 키워드별, 즉 속성별로 평가하고 긍정/부정 여부를 데이터베이스에 저장하여, 해당 어플리케이션을 검색한 미래의 어플리케이션 사용자에게 시각적으로 정보를 알려주어 사용자의 수고를 덜어주고자 한다. 어플리케이션 다운로드가 매우 단순한 작업이지만, 다운로드 수가 많기 때문에 본 논문의 제안을 적용한다면 비용을 절감시켜 줄 뿐만 아니라 매우 효율적인 작업이 될 것이라 기대한다.

Intelligent shower booth with Aromatherapy (아로마테라피를 지원하는 지능형 샤워부스)

  • Seo, Dong-hyun;Lee, Sang-ho;Youk, Eun-Bi;Park, Tae-yeong;Lee, Hye-won;Kim, In-Soo
    • Proceedings of the Korea Information Processing Society Conference
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    • 2022.11a
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    • pp.767-769
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    • 2022
  • 본 논문에서는 현대인들의 일상생활 속 누적된 스트레스를 완화하고 사용자의 편의를 고려한 "아로마테라피를 지원하는 지능형 샤워부스" 시스템을 제안한다. 제안하는 시스템의 주요 기능은 다음과 같다. 첫째, 적외선 온도 센서와 초음파 센서, 카메라를 통해 사용자의 신체 정보와 기분을 측정한다. 둘째, 측정된 사용자의 신체 정보를 반영하여 Linear actuator를 이용해 샤워기의 높낮이 및 수온을 자동으로 조절한다. 셋째, OpenCV와 앱 내에 만족도 평가를 통해 사용자의 기분에 따라 알맞은 아로마오일을 추천하고 이를 샤워기 필터에 주입한다. IoT기술과 연동된 샤워부스 시스템을 통해 사용자 컨디션에 맞춘 아로마테라피를 지원하여 현대인의 지친 심신 회복과 사용자 편의성이 증대될 것으로 기대된다.

A Study on Remote Cultivation Consignment System for Hobby using LED Plant Factory (LED 식물공장을 이용한 취미용 원격 식물재배 위탁 시스템에 대한 연구)

  • Cho, Myeon-gyun
    • Journal of Convergence for Information Technology
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    • v.7 no.1
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    • pp.49-54
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    • 2017
  • In this paper, we propose a system that can provide a environment for plant cultivation in connection with LED plant factories and enable users to participate in plant cultivation remotely to engage in personal hobbies. The proposed system can monitor the growth conditions of plants through various sensors and remotely adjust the cultivation environment required for plant growth through the Arduino system, so that users can feel the satisfaction of plant cultivation and harvesting as a hobby. On the other hand, we suggest a mutual benefit structure for plant factory and users by securing a certain amount of income source to factory, by paying the idle space to the individual online. This paper demonstrates the feasibility of the proposed system by making the prototype of the remote plant cultivation consignment system using the Arduino and Android application(App.), and contributes to popularize the LED plant factories and expand the business area in future.

Development of a Physical Training Management Module Using Smart Devices (스마트기기를 이용한 운동량 관리모듈 개발)

  • Shin, Ki-Su;Jung, Hahmin;Kwon, Soon-Jae;Lee, Se-Han;Kim, Dong Hun
    • Journal of the Korean Institute of Intelligent Systems
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    • v.25 no.6
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    • pp.571-577
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    • 2015
  • In the paper, we propose a method for developing a physical training management module which sends physical data to smart devices using an wireless module attached to physical appliances. In the proposed stick-type physical appliance, the physical amount of data measured from sensors inside the appliance is sent to a smart device via wireless communication. And then the smart device records the physical amount of data categorized in person-based data and shows useful information about the user's physical training on the dedicated display. For the performance evaluation, indoor environment and electro magnetic wave tests are taken from national specialized organizations, and their results was very efficient. The proposed physical training management module is highly extensible since it is easily applicable to other physical appliances and useful to both Android and iOS platforms.

Development and User Satisfaction of a Mobile Phone Application for Image-based Dietary Assessment (카메라가 장착된 모바일 폰을 이용한 24시간 식사 회상 앱 개발 및 만족도 연구)

  • Kim, Seo-Yoon;Chung, Sang-Jin
    • Korean Journal of Community Nutrition
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    • v.22 no.6
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    • pp.485-494
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    • 2017
  • Objectives: The objective of this study was to develop mobile phone application for image-based dietary assessment and evaluate satisfaction regarding respondent's use of the mobile phone application. Methods: We developed a mobile phone application to assess dietary intakes using 24 hour dietary recall. After initial development, application was reviewed by ten adults and revised based on their comments. We recruited 192 volunteers (92 males, 100 females) to use the mobile phone application and to respond to a satisfaction survey. Participants were instructed to use the mobile phone application with fiducial marker five centimeter in width, length and two centimeter height at each eating occasion during designated 4 days, capturing $45^{\circ}$ angle and $90^{\circ}$ angle images of all food and beverage items before and after consumption. After using the mobile phone application for 4 days, participants were asked to complete an online questionnaire on the satisfaction of the mobile phone app. User satisfaction items composed of 12 questions of application user interface, 8 questions of emotional response, 9 questions of eating behavior in 5 likert scale. Participants were also asked to provide additional open-ended comments on the use of mobile phone application. Statistical analysis was performed by using the SPSS 23.0 (Statistical Package for the Social Science). Results: The average user interface score was $2.82{\pm}1.08$, which was close to the 'normal' response. Responses for emotion and eating behavior also were borderline to the 'normal'. Conclusions: This study found that the mobile phone application using 24-hour recall was acceptable to be used to assess dietary intakes for several days. However, there should be a need for such technology to be user-oriented instead of researcher-oriented. Easy and cost-effective new technology is needed for estimating the amounts of food eaten automatically when the photos are taken.

An Empirical Study on the Quality Attributes of Museum Service by ICT: Comparisons of South Korea and Austria (KANO모델을 활용한 박물관 ICT 서비스 품질 속성에 관한 실증연구: 한국-오스트리아 비교)

  • Lee, ChoHee;Kim, SangWook
    • Journal of Korea Society of Industrial Information Systems
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    • v.24 no.1
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    • pp.65-79
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    • 2019
  • Museum management has been centered on curated exhibitions. Today, however, visitor-tailored exhibitions are all the rage, and various ICT-based services such as museum app's and exhibition explanation through QR code are being provided. To this trend, research on museum services using smartphones and SNS has been conducted. But there have been few studies of technical influence on the museum service satisfaction factors. This study, therefore, attempted to identify and classify the satisfaction factors of museum services with Kano model which explains service quality attributes. Samples from South Korea and Austria were analyzed There was a significant gap in quality factors according to cultural differences and a notable difference in perceived quality even for the factors in the same dimension. It implies that cultural differences need to be taken into account for the priority of museum services.

A Review of Recent Digital Technology-Based Language Rehabilitation For Aphasia: Focusing on VR, AR, and Mobile Application (실어증 환자 대상 디지털 기술 기반 언어재활에 관한 최근 문헌 고찰: VR, AR, 모바일 애플리케이션을 중심으로)

  • Chung, Chae Youn;Hong, You Jeong;Kong, Seong Hyeon;Choi, You Jin;Lee, Kyogu
    • The Journal of the Korea Contents Association
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    • v.22 no.9
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    • pp.46-63
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    • 2022
  • With the rapid development of digital technology and the growing trend to integrate it into the medical field, recent studies suggest language rehabilitation for people with aphasia using virtual reality (VR), augmented reality (AR) and mobile applications. This study conducted a scoping review to summarize the features of digital technology-based language rehabilitation for aphasia in the last four years (2018-2021) and draw implications for future research. A total of 20 papers met the selection criteria among the documents retrieved from the Web of Science, CINAHL, and RISS. This review demonstrates that digital technology could offer unique treatment content by gamification, individualization, and creating a realistic communication environment, and by utilizing them in various ways. Therefore, we expect digital technology-based language rehabilitation for aphasia could supplement the limitations of conventional language rehabilitation and provide a novel perspective on development of treatment content.