• Journal of Digital Convergence
• /
• v.15 no.9
• /
• pp.519-532
• /
• 2017

The purpose of this study was to investigate the content of job stress experienced by call center consultants. For that purpose, the investigator interviewed 11 call center consultants one-on-one in D City, conducting qualitative analysis of content of job stress they experienced according to Giorgi's phenomenological analysis procedure. As a result, there were classifications of job characteristics and individual characteristics. They were further classified into 8 categories and 24 subcategories. As for job characteristics, there were "limitations of work performance," "work burden," "inflexible work style," "uncontrolled customers," and "controlled demand." As for individual characteristics, there were "psychological instability," "personality vulnerabilities," and "poor coping resources." The categories of job characteristics and personal characteristics were classified into limit and control levels, respectively. It is found that poor coping resources mediate between job stress and personal characteristics. Based on these results, we discussed not only the existing organizational responses but also the combined interventions that mitigate the psychological stress after the unstable psychological state of the individual.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.12 no.1
• /
• pp.301-311
• /
• 2011

This study was performed to determine the self-perceived fatigue and its association with job stress contents and psychosocial factors among white collar male workers. The self-administered questionnaires were given to 872 workers employed in 42 work places during the period from February 1st to April 30th, 2009. As a results, in terms of levels of self-perceived fatigue according to the job stress contents and psychosocial factors, under significantly higher level of self-perceived fatigue were those with higher level of job demand, lower job autonomy, lower supervisor support and higher locus of control than their respective counterparts. Multiple stepwise analysis revealed that the factors of influence on self-perceived fatigue included age, subjective status of health, job career, experience of sick absence, sense of satisfaction in work, regular exercise, sleeping hours, visiting out-patient department, job demand, supervisor support and self-esteem. The study results indicated that the level of self-perceived fatigue is so complicatedly influenced by variable factors as well as socio-demographic characteristics, job-related characteristics and health-related behaviors, to a greater extent, by JCQ and psychosocial factors.

• Industry Promotion Research
• /
• v.7 no.3
• /
• pp.131-137
• /
• 2022

This study is to develop a program based on IFS theory to reduce job stress and psychological exhaustion experienced by telephone counselors in the counseling field, and to verify the effectiveness. After selecting 9 people in advance and conducting a demand survey, detailed program activities, content organization, and validity were reviewed. And preliminary research was conducted with experts, and the final program was composed of evaluation, correction, and supplementation. To verify the effectiveness of the program, 10 people from the experimental group and 10 people from the control group were selected for voluntarily participating telephone counselors. As a result of the study, first, the overall job stress and its sub-factors, 'overwork', 'difficult clients', and 'social expectations of counselors' scores decreased statistically significantly. Second, 'physical fatigue', 'non-cooperative work environment', 'decreased client value', and 'deterioration of privacy', which are sub-factors of psychological exhaustion, significantly decreased. Third, the IFS score decreased significantly according to the IFS application program.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.12 no.6
• /
• pp.2598-2606
• /
• 2011

This study investigated the relationship between job stress and psychosocial stress among clerical public officers in Daejeon City. The self-administered questionnaire survey was administered to 386, during the period between June 1, 2010 and July 31, 2010. As a results, In terms of various levels of psychosocial stresses, 8.8% of the subjects were healthy group, 64.5% were potential stress group, and 26.7% were high risk stress group. On job specifications, the high risk stress group were significantly higher those with higher level of job demand, lower job autonomy and lower colleagues support than their respective counterparts. The level of psychosocial stress was positively correlated with job demand and negatively correlated with job autonomy and social support. Multiple regression analysis revealed that the factors of influence on psychosocial stresses included subjective status of health, satisfaction in work, smoking, leisure activities, past history of visits to medical clinics, social support from colleagues.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
• /
• 2013.10a
• /
• pp.107-109
• /
• 2013

해상교통관제 업무는 선박사고 발생 위험에 대한 부담감 및 교대근무 등 불규칙한 근무형태로 인해 스트레스가 많은 직종이다. 특히나 관제 업무는 고도의 주의와 예측능력을 요구하는 업무로 이를 저해하는 인적요인 분석 및 관리 필요성이 절실한 분야지만 관제사의 직무스트레스에 관한 연구가 전무한 실정이다. 관제사의 스트레스로 인한 피로증상은 관제업무수행에 필요한 인지능력이나 의사결정 능력을 저하시킬 수 있고 이로 인해 업무수행에 차질을 빚을 경우 안전사고로 이어질 수 있는 위험이 존재한다. 그러므로 안전과 직결된 관제사의 스트레스는 과학적으로 연구되어야 하며 제도적 마련과 더불어 체계적 관리가 필요할 것이다. 이에 본 연구에서는 한국인 직무스트레스 측정도구를 이용하여 관제사의 직무 스트레스 수준을 파악하고 직무스트레스 관리의 필요성에 대하여 제고해보고자 한다.

• Journal of Digital Convergence
• /
• v.19 no.11
• /
• pp.155-165
• /
• 2021

The objective of this research is to suggest the creativity revelation model and to verify the relationships among knowledge capabilities and creativity processes including exploration and exploitation. Also, we investigate whether there are differences in creativity revelation processes from the perspective of psychological empowerment. To achieve the purpose of the research, a survey was conducted targeting employees of software development companies that require creativity in work performance. Empirical results show that knowledge capabilities have positive effect on creativity revelation processes. The notable point of the results is the role of psychological empowerment such that individuals with high psychological empowerment have more exploration-centric revelation, and those with low psychological empowerment have more exploitation-centric on the other hand. These results are interpreted that the behavioral patterns of organizational members may vary depending on the level of psychological empowerment in the creativity revelation, and therefore could suggest several managerial implications regarding creativity management and organizational development in an environment where convergence becomes more important.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.14 no.4
• /
• pp.1781-1791
• /
• 2013

The present study was intended to measure the level of psychosocial stress and fatigue symptom according to the various characteristics such as sociodemographic, health-related, job-related, job stress factors, and psychosocial factors among nurses working at ward and operating room in university hospitals, and to reveal the relation between these factors and psychosocial stress and fatigue symptom. The self-administered questionnaires were given to 220 nurses working at ward, and 147 nurses working at operating room in 4 participating hospitals located in Daejeon City during the period from July 1st to Aug 31st, 2012. As a results, the factors related to the psychosocial stress of nurses working at ward were age, subjective health status, job career, satisfaction of work, fit to the job, job demand, job control, coworker support, self-esteem, locus of control, type A behavior pattern. In operating room, there were age, sleep hours, subjective health status, job career, physical burden of work, satisfaction of work, fit to the job, consider quitting the job, job demand, job control, type A behavior pattern. The factors related to the fatigue symptoms of nurses working at ward were age, leisure time, subjective health status, satisfaction of work, consider quitting the job, job demand, locus of control, type A behavior pattern. In operating room, there were age, subjective health status, physical burden of work, supervisor support, coworker support, locus of control. Based on the study results, we suggest that the factors related to psychosocial stress and fatigue symptom of nurses were different from working station. We need development and application of programs to keep under management psychosocial stress and fatigue symptom.

• Journal of Digital Convergence
• /
• v.14 no.8
• /
• pp.343-353
• /
• 2016

This study was done to identify variables predicting of nursing performance with basic psychological need, self-leadership and job stress in clinical nurses. The participants were 160 clinical nurses, located in P city and D province in korea. Data were collected from Feb to March, 2016 by questionnaire survey. Data analysis was done by using SPSS WIN 18.0 program with independent t-test and analysis of variance, Pearson's correlation analysis, and multiple linear regression. This study shows positive correlations between nursing performance and basic psychological needs(r=.59, p<.001), autonomy(r=.31, p<.001), competency(r=.68, p<.001), relatedness(r=.48, p<.001), self-leadership(r=.58, p<.001), job stress(r=.19, p<.05). Basic psychological needs(${\beta}$=.43), self-leadership(${\beta}$=.33), job stress(${\beta}$=.21) have a 47.3%(Adj $R^2$ .473) explanatory power for the nursing performance in clinical nurses. This study confirmed that basic psychological needs, self-leadership and job stress were identified to improve nursing performance. Therefore we should develop programs in order to increase basic psychological needs and self-leadership.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.11 no.6
• /
• pp.2169-2177
• /
• 2010

The effects of job related factors on psychosocial health status were examined by taking job stress into account. The self-administered questionnaires were performed, during the period between Oct. 1st, 2009 and Nov. 30th, 2009, to 805 individuals in the service of general administration located in Daejeon City. Causal relationships between job related factors, job stress, and, psychosocial health status were examined by structural equation model. The main finding as follows: For correlations of such indices of psychosocial health status as PWI and MFS with various studied items, all of these two indices were found to be in a negative correlation with the job position, job career, satisfaction in job life, autonomy of job, supervisors support and coworkers support, whereas in positive correlation with the experience of sick absence per year and job demand. With the analysis of structural equation model, the degree of job stress factors was more influential on the level of psychosocial health status than job related factors in such a manner as that the greater the job stress, while the lower the job related factors, the higher the psychosocial health status(PWI and MFS). Moreover, it was found to have the inter-relational effects that the greater the job related factors, the lower the job stress factors. Thus the effective strategy for stress and fatigue symptoms reduction among governmental employees requires additional programs focusing on innovated job specifications.

• The Journal of Aerospace Industry
• /
• s.67
• /
• pp.71-94
• /
• 2004

전 세계 항공 산업의 비약적인 발전과 더불어 최근에는 군사용 및 항공수송을 위해 주간뿐만 아니라 야간에도 많은 비행이 요구되고 있으며, 이에 따라 항공기 안전운행의 필요성이 크게 대두되고 있다. 이러한 항공기의 안전운행에는 다양한 기술적인 발전이 진행되어 왔고, 야간시각시스템(NVIS)의 발전 역시 항공기 조종사에게 주간과 유사한 시각적 영상정보를 제공함으로써 심리적인 불안감을 해소시키고, 운항정보에 대한 신뢰성과 적시성을 증대시키며, 야간에 항공기를 안전하게 운항하기 위해 조종사의 업무부아(work load)를 줄이기 위한 노력으로 큰 관심사가 되어왔다. 또한 이러한 NVIS를 활용한 기술은 현재 군용항공기 뿐만이 아니라. 민간용 항공기, 자동차, 카메라, 레저용 등으로 그 범위가 확대되어 보급되고 있으며, 활용도 또한 커지고 있고, 수년 전부터 국내에도 이러한 기술이 적용되어 왔기에 이러한 항공기용 야간시각시스템(NVIS)에 대한 전반적인 내용을 소개하고, 향후 국내에서 개발/적용되는 항공기의 NVIS 기술에 대한 기본적인 평가방향을 제시하고자 한다.