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http://dx.doi.org/10.21186/IPR.2022.7.3.131

Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor  

Lee, Jung-mi (Mwamsoli Psychological Counseling Center)
Publication Information
Industry Promotion Research / v.7, no.3, 2022 , pp. 131-137 More about this Journal
Abstract
This study is to develop a program based on IFS theory to reduce job stress and psychological exhaustion experienced by telephone counselors in the counseling field, and to verify the effectiveness. After selecting 9 people in advance and conducting a demand survey, detailed program activities, content organization, and validity were reviewed. And preliminary research was conducted with experts, and the final program was composed of evaluation, correction, and supplementation. To verify the effectiveness of the program, 10 people from the experimental group and 10 people from the control group were selected for voluntarily participating telephone counselors. As a result of the study, first, the overall job stress and its sub-factors, 'overwork', 'difficult clients', and 'social expectations of counselors' scores decreased statistically significantly. Second, 'physical fatigue', 'non-cooperative work environment', 'decreased client value', and 'deterioration of privacy', which are sub-factors of psychological exhaustion, significantly decreased. Third, the IFS score decreased significantly according to the IFS application program.
Keywords
Telephone Counselor; Job Stress; Psychological Exhaustion; Inner Family System(IFS); Program Development;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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