Browse > Article
http://dx.doi.org/10.21186/IPR.2022.7.3.131

Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor  

Lee, Jung-mi (Mwamsoli Psychological Counseling Center)
Publication Information
Industry Promotion Research / v.7, no.3, 2022 , pp. 131-137 More about this Journal
Abstract
This study is to develop a program based on IFS theory to reduce job stress and psychological exhaustion experienced by telephone counselors in the counseling field, and to verify the effectiveness. After selecting 9 people in advance and conducting a demand survey, detailed program activities, content organization, and validity were reviewed. And preliminary research was conducted with experts, and the final program was composed of evaluation, correction, and supplementation. To verify the effectiveness of the program, 10 people from the experimental group and 10 people from the control group were selected for voluntarily participating telephone counselors. As a result of the study, first, the overall job stress and its sub-factors, 'overwork', 'difficult clients', and 'social expectations of counselors' scores decreased statistically significantly. Second, 'physical fatigue', 'non-cooperative work environment', 'decreased client value', and 'deterioration of privacy', which are sub-factors of psychological exhaustion, significantly decreased. Third, the IFS score decreased significantly according to the IFS application program.
Keywords
Telephone Counselor; Job Stress; Psychological Exhaustion; Inner Family System(IFS); Program Development;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 박성현, "위파사나 명상, 마음 챙김, 그리고 마음 챙김을 근거로 한 심리치료", 인지행동치료, 7(2), pp.83-105, 2007.
2 이미숙, "상담자 직무 스트레스 척도 개발 및 타당화", 대구대학교 박사 학위논문, 2011.
3 최유미, "상담자 직무스트레스와 심리적 소진 및 직무열의의 관계에서 마음 챙김의 매개효과", 건국대학교 석사학위 논문, 2016.
4 C. R. Figley, "Compassion fatigue: toward a new understanding of the costs of caring", In B. H. Stamp(Ed.), Secondary traumatic stress: self-care issues for clinicians, researchers, and educators. Baltimore, MD: Sidra Press. 1995.
5 강재성.김재운, "교사의 여가활동 참여가 직무 스트레스 및 직무 만족에 미치는 영향", 한국 홀리스틱 융합 교육 학회지, 10(1), pp.1-16, 2006.
6 R. Ruskin, I. Sakinofsky, R. M. Baggy, S. Dickens & M. G. Sousa, "Impact of patient suicide on psychiatrists and psychiatric trainees", Academic Psychiatry, 28(2), 104-110, 2004.   DOI
7 T. W. Meyers & T. A. Cornelle, "The trauma of working with traumatized children", In Figley, C.R (Ed.), Treating compassion fatigue, New York: Brunner-Routledge, pp.39-55. 2002.
8 D. L. O'Neil. L. Strongin & R. C. Schwartz, "Development of a Personality Scale Based on the Internal Family Systems Model", Journal lf Self Leadership, pp.1-32. 2004.
9 천성문.김미옥.박명숙.차명정.함경애, "집단상담". 서울: 학지사, 2017.
10 T. R. Creamer & B. J. Liddle, "Secondary traumatic stress among disaster mental health workers responding to the september 11 attacks", Journal of traumatic stress, 18(1), pp.89-96, 2005.   DOI
11 R. Kadison & T. F. Di Geronimo, "College of the overwhelmed: The campus mental health crisis and what to do about it. Growth", The Journal of Association for Christians in Student Development, 5(5), pp.79-82, 2004.
12 표정자.최승원, "마음챙김 기술과 소진의 관련성 연구: 성매매 피해 여성상담원들을 중심으로", 대한스트레스학회: 스트레스 연구, 22(1), pp.43-54, 2014.
13 R. C. Schwartz, "The self-to-self connection: Intimacy and the internal family systems model", In J. Carlson & I. Sperry (Eds.), The intimate couple. Philadelphia, PA: Bruner-Mazed, 1999.