• Korean Security Journal
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• no.23
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• pp.41-63
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• 2010

This study aimed to asses the relationship between shoppers' security need sufficiency and customer satisfaction on the quality of security services in Shopping Mall. This study gathered data from 485 citizen in five shopping centres at KyungKi areas. Collected data was analysed by factor analysis, reliability analysis, path analysis and multiple regression analysis with SPSS WIN 16.0. The results of the study yielded the following four perspectives. First, secure equipment and the service quality of security officers in the shopping malls have a decisive effect on customers psychological stability and crime prevention. Second, they are a strong influence upon customer satisfaction and operational security. Especially, the professionalism of the staff has a marked effect. Third, the service quality of security officers and secure equipment in the malls have an effect on operational security services and efficiency of secure services. Finally, this dissertation showed that the quality of secure equipment services and officers' mild In summary, the conclusion of this study is that secure equipment service, officers' mild manner and professionalism of the security officers affect the customer satisfaction measurement directly. They also affect customer satisfaction through psychological stability and the prevention of crime indirectly. In other words, the good quality of security in the shopping centres affects the using of facilities definitely.

• Journal of the Korean Institute of Landscape Architecture
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• v.40 no.2
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• pp.64-73
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• 2012

The purpose of this research is to practically figure out the relationship between Natural Forest service quality on user's satisfaction and demand to revisit. The results are as follows: First, the agent service quality, facility, accessibility, and cost as factors of the Natural Forest service quality. These are all influenced positively for visitor's satisfaction by priority of agent service> accessibility> facility> cost. Second, the agent service quality, facility, accessibility are all influenced positively on visitor's demand on revisit by priority of agent service> accessibility> facility. But the cost doesn't make an influence on revisiting. Third, the visitor's satisfaction made it as an influence on revisiting demand positively. These are the results for the research m service quality, user's satisfaction, facility, accessibility, and cost of the 5 Natural Forest over the Kyung-buk Province. We finally figured out the agent service quality is the most important factor to improve the quality of Natural Forest facility. We are sure about the improvement of the agent service quality which will make it successful.

• 한국노년학
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• v.40 no.3
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• pp.485-509
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• 2020

This study reviews empirical studies that investigated the impact of marketization of long-term care services on quality of care in Korea, England, Sweden, United States, and Japan. The trend and characteristics of marketization and regulatory system in those countries were compared. Since 2008 when long-term care insurance was introduced in Korea, we selected and reviewed empirical studies which were listed in the National Research Foundation, PubMed and Web of Science and examined the relationship between marketization and quality of care. Seven Korean, three English, two Swedish, seven American studies and one Japan study were identified and there was little evidence supporting that marketization would lead to better quality of care. Specifically, competition had no consistent relationship with quality of care while there was little evidence supporting that for-profit nursing homes tended to exhibit greater quality of care compared to non-for-profit nursing homes. The chains of for-profit nursing homes were revealed to have greater deficiencies. The findings of this review imply that improvement of quality of care may not be achieved by making for-profit nursing homes have chains. Reconstruction of nursing home markets should be needed, and the number and the proportion of public and non-for-profit nursing homes should be increased.

• Proceedings of the Korean Association of Geographic Inforamtion Studies Conference
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• 2004.03a
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• pp.381-387
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• 2004

도시주민들은 경제, 문화생활 및 의식수준이 향상됨에 따라 보다 다양하고 양질의 공공서비스를 요구하게 되었다. 주민들의 이러한 요구는 공공서비스 시설의 입지문제와 직결되는 것으로 도시의 입지결정 시 가장 중요한 고려사항 중의 하나는 공공서비스를 보다 저렴하고 편리하게 시민들이 이용할 수 있게 제공함으로써 이용주민들의 복지를 극대화 시켜야한다는 점이다. 이러한 기본 목적을 충족시키기 위해서는 공공시설의 위치결정이 중요한 문제가 된다. 본 논문에서는 접근성 이론과 GIS 공간분석 기법을 접목하여 입지분석을 시행하였으며 연도별 최적입지를 산출하고, 각 구청의 연도별 최적 입지점의 지도화를 통해 그들의 이동 추이를 추적하며 각 구청의 연도별 최적값의 변화 추이를 살펴보았다. 또한 비교분석을 통하여 연도별 현구청의 입지 혹은 이전할 입지의 적합성을 평가하였다. 이를 위해서 입지분석을 위한 이론적 검토로서 공공서비스 시설의 입지이론에 대해 살펴보고 구청사의 입지 적정성을 객관적인 기준에 따라 평가할 수 있는 계량적인 입지분석 방법을 검토 정립하였다. 본 연구에서는 이론적인 근거를 실제 공공시설적용을 위하여 금천구를 선정하였고, 구청의 도시현황을 분석하고, 도로망, 인구추정을 통하여 관련자료를 수집하였다. 이를 토대로 정성적, 정량적 분석 및 효율성과 형평성을 고려하여 구청사 위치의 적정성에 대한 결론을 도출하였다.

• Journal of Advanced Navigation Technology
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• v.20 no.2
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• pp.141-147
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• 2016

Stable and reliable air traffic service is required for users (aircraft pilot, air traffic controller, airlines and public) through enhancing capability related to airport operation and continuously improving air navigation system. ASMS (air navigation service provider (ANSP) safety maturity survey) is to determine the level of management and safety requirement such as organization, risk, policy, process, training and environment in Air traffic service field. We designed and developed the survey (26 study areas of management part and 23 study areas of safety part) considering global best practices (Eurocontrol and FAA) and customizing domestic circumstances with quantitative level assessment regarding management and safety issue of Air navigation system. The survey enables the performance of Air navigation system to enhance and prevents from occurring accident or incident. Therefore, we provides best information with users as well as high quality Air traffic service.

• Journal of Navigation and Port Research
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• v.37 no.6
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• pp.587-595
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• 2013

Establishment and operation of Aids to Navigation in the process of port design, construction and management are crucial factor of maritime safety and collision prevention. According to the IMO SOLAS Chapter 5, regulation 13, the establishment and operation of maritime safety facilities are mandated for the competent authorities. The facilities of Aids to Navigations are moving to a concept of e-Navigation with state-of-the-art technology of radio navigation equipments such as AIS, DGPS and e-Loran from the traditional visual facilities (optics, shape), Although the autonomous maritime traffic system is a new trend, yet the traditional and conventional Aids to Navigation like lighthouses and beacons are still imperative for vessel's safe navigation. In this paper, for decision of service level of maritime traffic facilities to enhance the efficiency of visual navigation system management it was proposed the Aids to Navigation availability as an efficient management system incorporating the whole maritime traffic facilities under one management system. Comparison of foreign level of services and analysis of the theoretical background of them were analyzed and the proposed LOS was applied to Incheon area to evaluate the safety of navigation routes.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.5D
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• pp.735-740
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• 2008

The Design manual for adjusting the capacity and LOS of facilities has been shared in urban railways and high-speed railway stations. However, the pattern of urban railways users and those of high-speed railway users are different from each other. For an example, the high-speed railway users tend to carry voluminous luggages and the transportation disadvantaged such as children and the elderlies. Accordingly, we see that the scale of facilities and the station itself should be constructed differently. The transfer facilities in the high-speed railway stations are classified widely into walking assisting facilities and convenient facilities. We invented the concept of PME (Pedestrian Moving Equivalent) and PWE (Pedestrian Waiting Equivalent)for the spatial calculation of those who are with wheeled luggages, back packs, and children to reflect the uniqueness of users in high-speed railway stations. These equivalents have been applied to the design of the facilities to asses the new Capacity and LOS that are users' favored.

• 한국방재학회:학술대회논문집
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• 2011.02a
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• pp.191-191
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• 2011

최근 빗물이 우리가 앞으로 이용할 수 있는 수자원이라는 사회적인 인식의 변화와 함께 빗물이용이 더욱 요구되어졌다. 특히 빗물의 이용 저류 침투를 목적으로 하는 우수 관리에 대한 관심이 증가하면서 빗물이용시설의 설치, 운용의 필요성이 대두되고 있다. 이에 반해 화재발생은 해마다 증가하고 있으며, 화재 증가는 소방력 활동의 증가로 귀결되는데 현장활동 인력과 장비 그리고 화재를 진압하는데 사용되는 소방용수 증가를 의미한다. 따라서 본 연구는 빗물을 소방용수로 즉, 화재진압시 활용 가능성과 수자원 절약, 화재 사각지역 해소 측면을 살펴보기 위해서 통계분석, 현장조사, 기존 빗물이용시설 및 향후 완공 예정인 우수유출저감시설 활용과 소방용수 미설치 지역과 소방관서 옥상에 빗물이용시설 설치 방안을 제시하였으며, 그에 따른 공공서비스 확대와 경제성 분석을 통하여 다음과 같은 연구결과를 도출하였다. 첫째, 기존 빗물이용시설을 소방용수로 적극적으로 활용해야 한다. 빗물이용시설의 주 용도로 조경용수, 청소용수, 소방용수로 나눌 수 있는데 이수 측면에서 화재가 발생하지 않으면 소방용수로서 이용이 거의 없는 실정이다. 이는 해당 건물관계자나 소방대원들이 빗물이용시설을 인식을 못하고, 사용과 접근성 불편으로 상수도와 연결된 소화전에 의존하는 경우가 많다고 본다. 둘째, 상수도시설이 없는 지역은 빗물이용으로 소방용수를 확보해야 한다. 섬, 산간, 고지대, 농촌지역 등 상수도 서비스를 공급받지 못하는 지역은 화재발생시 수원확보곤란으로 인명과 재산피해의 증가요인으로 작용할 수 있다. 공공서비스 확대차원에서 화재 사각지역을 해소하기 위해 지붕면을 이용한 각 가정마다 또는 공동 빗물저장소와 지형의 비탈면을 이용한 빗물이용시설 설치로 소방용수 확보의 필요성을 확인했다. 셋째, 소방관서 신설시 빗물이용시설을 도입하여 설치한다. 화재통계와 현장조사를 통하여 소방차 출동대기부터 화재진압까지 많은 양의 물이 사용되는 것으로 파악되었다. 대부분 먹는 물 즉, 상수도를 이용한다는 점에서 수자원 절약과 화재진압에 사용된 물은 재생 불가능이라는 환경보전 측면에서 빗물이용으로 해답을 찾아본다. 따라서 빗물을 많이 저장할 수 있도록 옥상, 부지 등 집수면적을 확대하고 이에 적합한 저류시설을 갖춘 빗물이용시설을 설치한다. 끝으로 신속하고 효율적인 화재진압이 중요한 만큼 빗물을 소방용수로 활용하고자 할 때는 언제 어디에서나 현장 접근성, 사용 편리성, 충분한 수량을 고려해야한다.

• Korean Security Journal
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• no.10
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• pp.35-52
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• 2005

This study is focused on the service quality and customer satisfaction. The survey on the service quality and customer satisfaction has the follows; First, man group compared to female group provision was receiving the service of good quality and also the customer satisfactory degree appeared highly. Also, the quality of the group one recording service where the age is many appeared customer satisfactory boat song highly. Second, the customer satisfaction regarding a high educational background one recording service quality did not appear highly and not to be with the thing recording where the educational background will be high provision to receive a more many serviceit is satisfied it appeared. It follows, consequently in member of society nine statistics quality and service quality of civil expense and the customer satisfaction is a difference and the recording customer where the service quality of civil expense will be high it goes round satisfactorily and there is possibility of saying that. Third, in service quality empathy characteristic of subordinate result, with the fact that static effect it will be going mad to a shedding of corporeal service satisfaction and a security facility satisfaction. The security facility satisfaction where the empathy characteristic and shedding of corporeal service quality will be good is high reflects a fact and it is giving. Fourth, market segment anger strategy and there is a necessity which will form the customer layer which is various. Also, the site for the service of good quality the operation of development and strategy elder brother system of the elder brother system which it fixes is necessary.

• Journal of Korean Library and Information Science Society
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• v.54 no.1
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• pp.91-114
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• 2023

This study increases awareness of the survey and demand for libraries in correctional facilities, which have not received much attention so far, and is necessary for improving the operation of existing research and libraries in Korea, which is conducting a current status survey of most correctional facility libraries. The contents of the service operation of the external correctional facility library were explored and analyzed. As a result of the analysis, the United States, the United Kingdom, and Germany, where correctional facility libraries are relatively well operated, are practically operating social rehabilitation programs while reducing recidivism of inmates, and library associations or local governments in each country are promoting the vitalization of correctional facility libraries. It helps and organizes committees or organizations involving related experts to discuss policy support, issue checks, research, report publication, drafting and revising guide guidelines, cooperation between libraries, and reflect them in actual operation. In addition, it maintains steady support and interest through public-private cooperation, and makes good use of the linkage system with local public libraries. As a result, it contributes to reducing the recidivism of prisoners. Through this study, the following three areas were suggested for the administrative improvement direction for correctional facility library services. First, the production and distribution of guidelines or guidebooks for correctional facility libraries, second, the establishment of a specialized correctional facility library organization within the correctional headquarters or library association, and third, the strengthening of activities and the operation of law libraries in correctional facilities.