• Title/Summary/Keyword: 승무원

Search Result 322, Processing Time 0.026 seconds

Impact of Flight Attendants' Emotional Intelligence on the Service Quality and Organization (항공사 객실승무원의 감성지능이 서비스품질과 조직에 미치는 영향에 관한 연구)

  • Jeon, Ji-Seon;Chae, Gyu-Jin;Choi, Mun-Yong
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.15 no.2
    • /
    • pp.735-744
    • /
    • 2014
  • In this study, emotional intelligence which is defined as knowing yourself and other people's emotions and the ability to use regulation was judged as an important factor for the service quality implementation of aircraft crew members perform to work in special circumstances. And the purpose of this study is how emotional Intelligence affects job satisfaction and organizational loyalty. So we analyze the emotional intelligence of the K domestic airline crew in this study. This study showed that emotional intelligence affect high quality of service to perform the work well and contribute to job satisfaction. And job satisfaction has a positive impact on organizational loyalty also. Therefore, the ability of airlines to improve service quality as well as performing work also for the emotional intelligence to increase satisfaction and loyalty unplug staffs and it will require ongoing sensitivity training.

한국군 전차 및 승무원의 CAD 모델링을 통한 작업공간 평가

  • 최동찬;노근래;안경수
    • Proceedings of the ESK Conference
    • /
    • 1995.04a
    • /
    • pp.51-51
    • /
    • 1995
  • 인체 CAD 모델링 시스템은 장비와 인체를 모델링하여설계 초기단계에서 부터 별도의 Mock-up 없이 전 벙위의 운용자에 대한 작업자세의 안락도(Comfort), 동작한계(Reach), 적 합성(Fit), 시계(Vision)등 제반 작업공간 설계 및 평가에 수반되는 고려요소들을 보다 과학적 이고 합리적으로 반영할 수 있는 도구로 인식되고 있다. 본 연구는 크게 한국군 전차병의 인체 CAD 모델의 설계와 설계된 인체 모델을 활용한 한국형 전차 작업공간 평가로 구성되었다. 한국 군 전차병의 인체 CAD 모델링에서는 전차병의 인체 측정자료를 이용하여 5%, 50%, 95%치 전차병 에 대한 선 자세와 앉은 자세의 인체 모델을 설계하였으며, 보다 정확한 인체 모델의 구현을 위 해인체의 기능적 치수에 대한 실측치와 CAD 설계치와의 차이를 비교, 보정하여 줌으로써 작업공 간 평가시 보다 정확한 결과를 얻을 수 있도록 하였다. 한국형 전차 작업공간 평가에서는 설계 된 인체 모델과 한국형 전차 주요 구성품의 CAD 모델을 활용하여 각 승무원의 작업역을 분석하였고, 승무원 해치, 주요 조종장치의 운용 적합성, 판넬류 등의 위치 적합성에 대해 분석, 평가하였다. 본 연구를 통해 무기체계를 대상으로 하여 CAD 프로그램을 이용한 Man-Machine Interface에 대한 검토가 이루어 졌으며, 기존의 도면이나, Mock-up, Prototype에 의존하던 작업공간 타당성 검토가 CAD를 이용하여 3차원적으로 이루어 질 수 있는 기반을 마련하였다는데 의의가 있다.

  • PDF

A Study of Assessing the Impact of Foreign Cabin Crews' Self-Leadership on Airline's Organizational Effectiveness (외국인 승무원의 Self-Leadership이 항공사 조직효과성에 미치는 영향 연구 : 중국인 승무원을 중심으로)

  • Jang, Ji-Seung;Lee, Nam-Ryung;Lee, Geun-Young;Kim, Ki-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.23 no.1
    • /
    • pp.85-95
    • /
    • 2015
  • A responsibility of superior management in an airline has become enormous due to rapid increase of airline's organization and its network. Even though a leadership of superior management is believed to be an important factor, it is almost impossible for management to be responsible for all the areas of an airline organization. This is why leadership should be go down to working level people. Self-leadership means that working level people possess leadership, delegated by their superior persons, and improve their work environment with the leadership as well as related right and responsibility. This paper has tried to find out the components of self-leadership perceived by foreign cabin crews and analyzed the impact of self leadership into airline's organizational effectiveness. Based on empirical research results, this paper would suggest administrative and operational implications of managing foreign cabin crews in K-airline. It was found out foreign cabin crews perceive that self reward and self evaluation have a positive impact on self observation factor. The self observation factor has a significant effect on self goal. The self goal is analyzed as a major factor which results in organizational effectiveness.

The Impact of Acculturation Stress on Job Satisfaction - focus on Foreign Cabin Crew working in Korea Airlines - (문화적응스트레스가 직무만족에 미치는 영향 -국내항공사 외국인 객실승무원을 대상으로-)

  • Yoon, Sun-Young
    • Journal of Advanced Navigation Technology
    • /
    • v.17 no.4
    • /
    • pp.449-458
    • /
    • 2013
  • The purpose of this study is to find out Acculturation Stress that impact on job satisfaction focus on foreign cabin crew working in korea airline. the analysis showed the statistically significant meaning nationality had influence on acculturation stress. while working years had not influence on acculturation stress. also nationality and working years had not influence on job satisfaction In addition, acculturation stress had a negative influence on job satisfaction. Based on this study results, it required alternatives for job stress reducing as well as job accomplishment. and it is highly considered nationality differences and we should concentrate on effective system.

A Study of SHEL Model Application to Passenger Brace Position Information of Korean Air Carriers (우리나라 항공사의 승객 충격방지 자세 정보에 대한 SHEL모델 적용 연구)

  • Yoo, Kyung In;Kim, Mu Geun
    • Journal of the Korean Society for Aviation and Aeronautics
    • /
    • v.23 no.4
    • /
    • pp.125-132
    • /
    • 2015
  • 항공기 추락 시 충돌충격단계에서 사상자가 가장 많이 발생하는 것으로 나타나고 있다. 대부분의 경우, 승객들은 두부손상으로 의식을 잃게 되어 비상탈출에 실패하여 사망에 이르게 된다. 이에 대한 대응책으로 항공기 제작사들은 내구성이 강화된 항공기 좌석을 설계 및 제작하여 설치하고 있다. 객실에서는 승객들이 충격방지자세를 취함으로써 부상을 최소화할 수 있다. 승객들에 대한 충격방지자세 안내는 모든 항공사가 시간적 여유가 있는 비상상황에서만 객실승무원이 안내방송과 함께 시범을 보이도록 절차가 수립되어 있다. 그러나 갑작스런 사고의 경우 승객들은 충격방지자세에 대한 정보를 전달받지 못한 상태에서 사상의 위험에 직면하게 된다. 본 논문은 SHEL 모델을 적용하여 승객과 사상자발생 환경, 승객과 충격방지를 위한 안전절차, 승객과 승객안전정보 전달매체, 승객과 객실승무원등의 상호작용에 내재된 위해요소를 체계적으로 규명하고 객실안전에 대한 법규 및 절차 등의 개정을 제시함으써, 항공기사고로 인한 사상자 발생에 대한 근본적인 대안을 제시하여 항공안전 증진에 기여하고자 한다.

Design of Smart Service Trolley for Supporting Aircraft Cabin Service (항공기 캐빈 서비스 지원을 위한 스마트 서비스 카트 설계)

  • Bang, SangHyun;Song, JaeHyun;Lee, SeungJun;Kim, JungMu;Baek, YoonJi;Yun, NaRi;Ha, Ok-Kyoon
    • Proceedings of the Korean Society of Computer Information Conference
    • /
    • 2021.01a
    • /
    • pp.5-6
    • /
    • 2021
  • 교통수단으로서의 항공기 이용 고객의 증가로 인해 객실 내에서 제공되는 기내 서비스는 항공사의 경쟁력을 결정하는 중요한 요소 중 하나이다. 그러나 현재와 같이 승무원이 비행 중 기내식 등의 서비스 제공을 위해 카트를 직접적으로 이동시키며 제공하는 서비스는 여러 불편한 요소로 인해 서비스의 질을 감소시킬 수 있다. 이를 위해 본 논문에서는 카메라 센서와 초음파 센서를 이용하여 기내에서 활용 가능한 서비스용 스마트 카트를 설계한다. 설계하는 스마트 카트는 승무원의 이동에 따라 대체 거리를 측정해 사용자와의 일정 거리를 유지하는 동시에 승객의 호출 신호에 따라 승객의 자리로 자동 이동하여 서비스 제공이 가능하게 하는 것을 목표로 한다. 기내 서비스용 스마트 카트는 승무원의 노동 강도 감소와 더불어 항공기 객실 서비스의 질적 향상에 기여할 뿐만 아니라 저가 항공사의 경비 절감에도 기여할 수 있다.

  • PDF

A Study on the Improvement Method for Health Management of Seafares (상선 승무원들의 건강관리 개선방안 연구)

  • Kim, Jae-Ho
    • Journal of Navigation and Port Research
    • /
    • v.37 no.1
    • /
    • pp.29-34
    • /
    • 2013
  • In this study, the corelation among the knowledge of and attitude to health care and the actual health protective practices of seafarers was surveyed and analyzed in order to provide the management method for improving seafarers' health care. The subjects of this study were 516 seafarers who took refresh training courses in Korea Institute of Maritime and Fisheries Technology. The questionnaire was constructed under the Guidelines for National Health of the Ministry of Health and Welfare and modified for studying seafarers' health state. The collected data were analyzed by SPSS package. The results were as follows: 1) The older, married, religion believer, higher ranker, the man who have longer career have the higher degree of knowledge, attitude, and practice-degree(p<0.05). 2) The degree of knowledge, attitude, and practice are $4.24{\pm}0.35$, $3.45{\pm}0.41$, and $3.39{\pm}0.22$ in mean by 5-score scale, respectably. 3) The corelation among the degree of knowledge, attitude, and practice was significant(r=0.33~0.63, p<0.05).

The Impact of the Organizational Culture Type Perceived by Cabin Crews on Job Stress: Focusing on the Mediating Effect of Empowerment (캐빈승무원이 지각한 조직문화 유형이 직무스트레스에 미치는 영향: 임파워먼트의 매개효과를 중심으로)

  • Park, Hye Sun;Kim, Jin Ah
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.21 no.11
    • /
    • pp.715-727
    • /
    • 2020
  • For the empirical analysis in this study, 335 cabin crews from large airline companies and budget airlines were interviewed using self-reporting questionnaires. The data was analyzed using the SPSS 23.0 and AMOS 23.0. First, of the organizational culture types, the relationship-oriented culture, hierarchy-oriented culture, and task-oriented culture were found to have negative impacts on job stress. Second, the innovation-oriented organizational culture, relationship-oriented culture, and hierarchy-oriented culture were found to have positive impacts on empowerment. Third, empowerment was found to have a negative impact on job stress. Fourth, as for the mediating effect of empowerment, the innovation-oriented culture, relationship-oriented culture, hierarchy-oriented culture, and task-oriented culture were verified to be all significantly mediated by empowerment in their relationship with job stress. As a result, it was shown that cabin crews of airline companies found their work more fun, interesting, and valuable in an organizational structure that was more oriented toward flexibility, rather than the hierarchical, task-oriented cultures that are more focused on control and order. It was also found that empowerment was a mediating factor in the relationship between organizational culture and job stress.

Legal Issue in Case of Death or Injury of an International Crew While on Board (국제항공운송 승무원이 항공기내에서 사상(死傷)을 당한 경우 법률관계 - 국내외 판례의 분석을 중심으로 -)

  • Kim, Sun-Ah
    • The Korean Journal of Air & Space Law and Policy
    • /
    • v.35 no.2
    • /
    • pp.137-168
    • /
    • 2020
  • Air passengers may be compensated for damages based on the above agreement when the passenger suffers an accident to the extent that they are recognized as an accident under Article 17 of the Montreal Convention in 1999. If a flight or cabin crew and passengers both undergo an accident, passengers are subjected to compensation under the Montreal Convention however flight cabin crews will be compensated by the Labor Law, which is the governing law in the labor contract with the airline. The flight or cabin crew boarding the aircraft work is on a work contract, not a passenger transport contract. Therefore, if the flight or cabin crew on the aircraft is injured due to an accident, and the air carrier is liable for default due to a labor contract, the Labor Law, workers or survivors claim damages due to illegal acts against the employer. In which case, civil law will apply. In this regard, if a Chinese cabin crew working for a Chinese airline dies due to an accident in the Republic of Korea, whether the family of the deceased claims damages against the Chinese airline or not has international court jurisdiction in the Republic of Korea, which is the place of tort. We examined whether it is the law of the Republic of Korea or whether it's the Chinese law, the law applicable to the work contract, is applied. Also, Seoul District Court 1995.5.18. The sentence 94A 14144 was found that if the injured crew during the flight work was not satisfied with the insurance compensation under the Labor Standards Act and the Industrial Accident Compensation Insurance Act, he could claime to damage under the civil law against an air carrier or third parties responsible for the accident. This law case shows that you can claim a civil damage as a cause. In case of death due to an existing illness while on the way to work, the Korea Workers'Compensation and Welfare Service did not recognize the death of the deceased as an occupational accident, and the trial was canceled by the parents of the deceased for the survivor's benefit and funeral expenses. (Seoul Administrative Court 2017.8. 31. Although the sentence was judged as an occupational disaster in 2016, the 2016 8816 Decision), it was defeated in the appeals court (Seoul High Court 2018.7.19.Sentence 2017 No. 74186) and I criticized the judgment of the appeal by analyzing the deceased's disease and related the cause of it to workload. Sometimes, a flight or cabin crew is on board not for the flight duty such as transferring to another flight or returning to the home base or lay-over place after their scheduled flight, this is called "Deadheading". If the crew who is not considered the same as a passenger, but is not on duty, is injured in an accident, does the crew claim compensation for damages under the labor contract or whether the Montreal Convention is applied to the passenger. In conjunction with the discussion, there was a similar case, In re Mexico City Aircrash of October 31, 1979, 708 F.2d 400 (9th Cir. 1983), Demanes v. United Airlines, 348 F.Supp. 13 (C.D.Cal. 1972), Sulewski v. Federal Express Corp., 749 F.Supp. 506 (S.D.N.Y. 1990) and reviewed by the European Court of Justice (CJEU) at Wucher Helicopter GmbH and Euro-Aviation Versicherungs AG v. After examining several acts in several countries it's undeniably crucial to clearly understand the definition of "passenger" as stated in the Fridolin Santer case.