• Title/Summary/Keyword: 소통만족

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Smartwork Application & Effects: Empirical Test for the Extended Work Design Theory (스마트워크 적용과 효과: 업무 설계 이론을 중심으로)

  • Hyejung Lee;Jun-Gi Park
    • Information Systems Review
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    • v.20 no.2
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    • pp.21-37
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    • 2018
  • Under ubiquitous work environment, innovative changes occur in work process with ICT. The work process for collaboration through mobile devices and network should be investigated. The research model consists of two major antecedents: autonomy and interdependence as a task characteristic and job satisfaction as ultimate consequence followed by work design theory. To elaborate work design theory, smartwork application (app) use, communication extent, and work-life balance were reviewed from the literature. Data were collected from three ICT firms, which adopted certain smartwork app, and a partial least squares analysis was made on 175 data points. The analysis results show that task interdependence exerts a statistically significant effect on the level of smartwork app usage. Communication extent directly affects job satisfaction and work-life balance. The remarkable point is that smartwork app usage does not affect employees' work-life balance; the former can only affect the latter indirectly by increasing communication extent. This study attempts to explain the organizational impact by considering smartwork app and the effects simultaneously. We proposed and empirically tested the extended work design theory including information technology and its environment. Based on the results, other theoretical and practical contributions are discussed at the end with limitations and further studies.

Factors Affecting Nursing Students' Communication Skills (간호대학생의 의사소통능력에 영향을 미치는 요인)

  • Kim, Jong-Im
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.3
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    • pp.118-128
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    • 2021
  • This study aims to investigate factors that affect nursing students' communication skills. For the study, 232 nursing students in a certain region were surveyed from September to October 2020. The data was analyzed using descriptive statistics, t-test, ANOVA, Pearson's correlation, and stepwise multiple regression. As a result, empathy, self-acceptance, and interpersonal competence were found to have a significant effect on the students' communication skills with an explanatory power of 50.7%. As for the relationship between general characteristics and communication skills, variations were seen due to gender (F=-3.86, p=.000) and satisfaction with college life (F=3.02, p=.019). Also, self-acceptance (r=.346, p<.001), empathy (r=.531, p<.001), and interpersonal competence (r=.680, p<.001) had a statistically significant positive correlation with communication skills. In conclusion, to improve the communication skills of nursing students, it is necessary to have specialized communication programs that reflect the curriculum and also programs that help increase empathy and interpersonal competence based on the gender of the student.

The Effects of SBAR Report Education on Communication Clarity, Communication Satisfaction, Reporting Confidence and Communication competency in Clinical Practice of Nursing Students (간호대학생의 임상실습 동안 적용한 SBAR 보고교육이 의사소통명 확성, 의사소통만족도, 보고자신감과 의사소통능력에 미치는 효과)

  • Jaung, Ae-Hwa;kim, Ji-young;Moon, Mi-Young
    • Journal of the Korean Applied Science and Technology
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    • v.38 no.4
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    • pp.1129-1142
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    • 2021
  • This study was conducted to identify the impact factors of SBAR reporting education applied during clinical practice of nursing students on communication clarity, communication satisfaction, reporting confidence, and communication competency. Data collection period was from December 1st, 2019 to December 20th, 2019 and two nursing universities extracted conveniently for third graders who completed clinical practice for more than six weeks. The number of eligible applicants is 103 who received SBAR reporting and training and 113 who did not receive training. Data were analyzed by t-tests, one-way ANOVA, Pearson's correlation coefficient analysis using the SPSS 21.0 program. Positive correlation were between communication clarity and communication competency(r=.52, p<.001), and between reporting confidence and communication satisfaction(r=.53, p<.001), communication competency and reporting confidence(r=.46, p<.001). communication competency was a significant influence factor with communication clarity(𝛽=.28, p<.001), communication satisfaction(𝛽=.43, p<.001), and reporting confidence(𝛽=.15, p=.009) 49.0% explanatory power. In conclusion, it is necessary for nursing students to develop educational systems and teaching methods to strengthen the reporting system by identifying practical skills during clinical practice.

정보시스템 개발에 있어서 사용자 참여환경과 사용자 몰입간의 관계

  • 서재희;김유일
    • Proceedings of the Korea Association of Information Systems Conference
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    • 1998.10a
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    • pp.64-71
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    • 1998
  • 정보시스템 분야에서 성공적인 정보시스템 개발을 위하여 사용자 참여, 몰입, 만족 과 관련된 많은 연구가 진행되었다. 초기의 연구에서는 사용자 참여와 몰입의 개념이 혼용 되었으나 현재는 구분되는 개념으로 사용되고 있다. 초기 연구에서 몰입과 만족에 관한 연 구가 있었으나 구분되는 개념으로 보았을 때 몰입보다는 참여와 만족에 관한 연구로 보아야 할 것이고, 그후 진행된 대부분의 연구가 사용자 참여와 만족간의 관계에 대한 것이었다. 이들 연구에서는 사용자의 참여 정도가 사용자 만족에 어떠한 영향을 미치는가를 분석하였 다. 그러나 이들의 연구는 일관성 있는 결과를 제시하지 못하였는데, 이와 같은 결과가 나 타난 데에는 다른 여인도 작용하였겠지만, 개발에 참여한 사용자의 주관적 심리 상태인 사 용자 몰입 정도의 차이가 결과의 불일치를 가져오는 요인으로 작용하였을 수 있다. 본 연구 에서는 사용자 참여와 몰입간의 관계를 분석하기 위하여, 시스템 개발에서 사용자와 개발자 간의 관계를 집단으로 간주하여, 집단의 구조적 측면과 집단의 행위적 측면에서 이들 관계 를 분석하였다. 이들 관계에 영향을 주는 조절변수로 구조적 측면에서는 공식화, 집권화 정 도를, 행위적 측면에서는 갈등의 정도, 집단 응집성, 의사소통 수준을 사용하였다.

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Effects of Patient Satisfaction on Patient Caring Communication: Focusing on the Mediating Effects of Anxiety (환자돌봄 의사소통이 환자만족도에 미치는 영향: 불안의 매개효과를 중심으로)

  • Hyo Jin Won;Kawoun Seo
    • Journal of Industrial Convergence
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    • v.22 no.4
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    • pp.49-55
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    • 2024
  • This study is a descriptive research study to determine the mediating effect of anxiety in the relationship between patient care communication and patient satisfaction among hospitalized patients. Data was collected using self-administered questionnaires from October to December 2021. The collected data were analyzed using descriptive statistics, Pearson's correlation coefficient, and hierarchical multiple regression using the SPSS 24.0 program, and the effectiveness of the mediation effect was tested using the Sobel test. As a result of the study, there was a positive correlation between patient care communication and patient satisfaction, and a negative correlation between patient care communication and anxiety. And there was also a negative correlation between patient satisfaction and anxiety. In the relationship between patient care communication and patient satisfaction, anxiety had a partial mediating effect (z=2.93, p<.001), with an explanatory power of 38.4%. In order to improve patient satisfaction based on the results of this study, it is necessary to develop a program that can improve nurses' patient care communication capabilities and reduce patients' anxiety.

The Role of Independent and Interdependent Self-Construals in Marital Satisfaction among Men and Women (기혼남녀의 자기관과 결혼만족의 관계 - 독립 및 상호의존적 자기관을 중심으로-)

  • Hyun, Kyoung-Ja
    • Korean Journal of Social Welfare
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    • v.56 no.4
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    • pp.239-268
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    • 2004
  • This study examined the role of self-construals in marital satisfaction among men and women, and explored how independent and interdependent self-construals contribute to or undermine marital satisfaction. Data were drawn from a self-administered questionnaire study in which 489 married people(aged 25-75) residing in Seoul participated. Path analyses were conducted using Structural Equation Modeling Program, and a goodness of fit of the proposed path model was evaluated. As expected, the positive impact of independent self-construal on marital satisfaction was mediated by self-esteem and clarity of communication, and that of interdependent self-construal on marital satisfaction was mediated by psychological stability and a sense of relational well-being. The direct effects of these two types of self-construal on marital satisfaction were opposite. As predicted, independent self-construal decreased marital satisfaction, whereas interdependent self-construal increased it. All of the direct and indirect effects of independent and interdependent self-construals on marital satisfaction were statistically significant, except the indirect effect of interdependent self-construal as mediated by psychological stability. The goodness of fit indexes of the path model indicated that the model was acceptable. However, the results of separate path analyses for men and women showed that some of the effects of self-construals on marital satisfaction differed by gender. Based on these results, implications for clinical social work practice were discussed.

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The Relation of Communication Types of Nurses, Satisfaction on Nursing Services and Intent to Revisit the Hospital Perceived by Patients Admitted to Comprehensive Nursing Care Service (간호·간병통합서비스를 이용한 입원환자가 인식한 간호사의 의사소통유형, 간호서비스 만족도 및 병원재이용 의도의 관계)

  • Kim, So-Yeong;Kim, Won-Dong;Lee, Sun-Mi
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.11
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    • pp.321-331
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    • 2017
  • This study was conducted to identify communication types of nurses, satisfaction with nursing services and intent to revisit the hospital by hospitalized patients, and to investigate factors influencing intent to revisit the hospital at a time of expansion of comprehensive nursing care service. The subjects consisted of 123 hospitalized patients in sixgeneral hospitals with more than 100 beds in Gyeongsangnam-do. Data were collected by a self-report questionnaire from July 1 to July 30, 2017. The collected data were analyzed by t-test, ANOVA, Pearson's correlation coefficients, and hierarchical regression. There were significant differences in intend to revisit the hospital depending on age(F=9.83, p<0.001), gender(t=-3.82, p<0.001), marital status(t=2.24, p=0.028), education(F=11.92, p<0.001) and days of hospitalization(F=7.81, p<0.001). Intent to revisit the hospital indicated a significantly positive correlation between informative(r=0.609, p<0.001) and affiliative(r=0.536, p<0.001) communication types and satisfaction with nursing services(r=7.97, p<0.001), as well as a significantly negative correlation with authoritative communication types(r=-0.356, p<0.001). Factors influencing intent to revisit the hospital were informational communication type(${\beta}=0.38$, p=0.003) and satisfaction with nursing services(${\beta}=0.84$, p<0.001). Based on these findings, it is necessary to develop various educational programs and conduct systematic education to facilitate effective communication between nurses and patients in order to improve the quality of nursing service and satisfaction of patients admitted to comprehensive nursing care services.

A Study on the Effects of Service Quality Factors of Companion Animal Online Shopping Malls on Customer Satisfaction and Loyalty (반려동물 온라인 쇼핑몰의 서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구)

  • Lee, Joo-Heon
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.16 no.4
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    • pp.179-193
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    • 2021
  • As pets such as dogs and cats have been accepted as family members and companions, calling them companion animals has become more and more common. As the trend of identifying companion animals with humans and treating them as members of a family is spreading, people are more concerned about food, health, and leisure for companion animals, searching for expensive products, and accelerating the growth of related businesses. This study collected data by conducting an online questionnaire targeting customers who visited online companion animal shopping malls. Data collected only for people who have purchased companion animals at least once in online shopping malls for companion animals were used for empirical analysis. Questionnaires from 205 people were collected, but a total of 198 copies were used for the analysis, excluding the questionnaire that gave an insincere response. The results are as follows. First, through exploratory factor analysis, it was confirmed that the service quality factors of the online shopping mall for companion animals consisted of four dimensions: communication-transaction, safe security, design, and information provision. Second, it was found that communication-transactions, information provision, design, and safe security, which are the service quality factors for companion animal online shopping malls, all have a significant positive (+) effect on customer satisfaction. Third, it was confirmed that customer satisfaction in online shopping malls for companion animals had a significant positive (+) effect on loyalty. Fourth, in the relationships between service quality factors (communication transaction, safety security, design, information provision) and loyalty of companion animal online shopping mall, it was confirmed that customer satisfaction has complete mediating effects.

Factors Influencing the Self-leadership in Nursing Students (간호대학생의 셀프리더십에 미치는 영향요인)

  • Hwang, Eun-hwi;Lee, So-young
    • Journal of the Korean Applied Science and Technology
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    • v.37 no.6
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    • pp.1718-1727
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    • 2020
  • The purpose of this study is to investigate between communication competence, academic self-efficacy, satisfaction of clinical practice and self-leadership of nursing students and to identify the factors affecting self-leadership. The subjects of the study were 156 third graders who are attending nursing university in G city. Self-leadership has a significant positive correlation with communication competence, academic self-sufficiency, satisfaction of clinical practice. Communication competence, academic self-efficacy, and satisfaction of clinical practice were identified as variables influencing the self-leadership of nursing students. This study show that the factors affecting the self-leadership of nursing students can be helpful in the application of nursing education and programs.

A study on communication of the MZ generation (MZ 세대의 의사소통에 관한 연구)

  • Kyung-Hwa Lee
    • Journal of Advanced Technology Convergence
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    • v.3 no.1
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    • pp.59-64
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    • 2024
  • I believe that establishing the purpose of research on the MZ generation's communication is an important first step in understanding this generation's unique communication style and analyzing its influence. Research on the MZ generation's communication identifies the communication characteristics of the MZ generation and the communication tools and platforms used by the MZ generation, such as social media and messenger apps, and analyzes how they differ from the existing generation. I can understand. It has been shown that the MZ generation can live happily in modern society without a complicated philosophy or a clear philosophy of life. This does not mean that life is meaningless or confusing. The MZ generation can be satisfied with simple and concrete solutions to the meaning of life, and can live without the need to completely systematize everything. In other words, their lives are not as complicated as those of previous generations and can have a variety of meanings. In other words, it does not necessarily need to be defined as a philosophical system. Although this paper cannot clearly divide the lives of the MZ generation into one philosophical system, it was nevertheless possible to see that the lives of each member of the MZ generation can have many meanings, and this meaning includes the MZ generation's unique purposes, values, I could see that they were looking for a sense of ability and a sense of self-worth.