1 |
Aladwani, A. M., & Palvia, P. C.(2002). Developing an Validating an Instrument for Measuring User-perceived Web Quality. Information & Management, 39(6), 467-476.
DOI
|
2 |
Asubonten, P., McCleary, K. J., & Swan, J. E.(1996). SERVQUAL Revisited: A Critical Review of Service Quality. Journal of Services Marketing, 10(6), 62-81.
DOI
|
3 |
Bae, B. Y., & Lee, J. H.(2015). A Study on the Regulatory Focus, Entrepreneurial Orientation, and Entrepreneurial Intentions of College Students in Korea. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 10(6), 215-223.
DOI
|
4 |
Bae, B. Y., & Lee, J. H.(2018). The Moderating Effects of Gender and Major on the Relationship between Entrepreneurial Orientation and Entrepreneurial Intention. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 13(6), 63-74.
DOI
|
5 |
Baron, R. M., & Kenny, D. A.(1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
DOI
|
6 |
Choi, J. H., Park, E. J., & Lee, H. J.(2019). A Study on the Market Trends Analysis of Companion Animal Food and Products in Korea. Journal of the Korea Contents Association, 19(8), 115-122.
DOI
|
7 |
Chung, K. S., & Park, Y. J.(2001). Service Quality of Internet Shopping Mall and Consumer Satisfaction. Journal of Information Systems, 10(1), 173-195.
|
8 |
Collier, J. E., & Bienstock, C. C.(2006). Measuring Service Quality in E-retailing. Journal of Service Research, 8(3), 260-275.
DOI
|
9 |
Lee, B. O., & Lee, J. H.(2013). A Study on Quality Management Activities and Employee Trusts in Small Venture Companies. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 8(2), 35-45.
DOI
|
10 |
Yim, M. S.(2013). Moral Disengagement in Information Security Context: A Study of Antecedents and Outcomes. Journal of Digital Convergence, 11(11), 1-13.
DOI
|
11 |
Yoo, B., & Donthu, N.(2001). Developing and Validating a Multidimensional Consumer-based Brand Equity Scale. Journal of Business Research, 52(1), 1-14.
DOI
|
12 |
Cronin Jr., J. J., & Taylor, S. A.(1992). Measuring Service Quality: A Reexamination and Extension. Journal of Marketing, 56, 55-68.
DOI
|
13 |
Gronroos, C.(1988). Service Quality: The Six Criteria of Good Perceived Service Quality. Review of Business, 9(3), 10-13.
|
14 |
Hwang, W. K., & Son, K. P.(2021). 2021 Korea Companion Animal Report. Seoul, Korea: KB Financial Goup Inc. Management Research Institute.
|
15 |
Howard, J. A., & Sheth, J. N.(1969). The Theory of Buyer Behavior, New York: John Wiley.
|
16 |
Hong, E. H., & Kim, C. S.(2017). The Moderating Effect of Customer Personality Type on the Relationship between Customer Loyalty and Service Quality for Online Shopping Malls. Regional Industry Review, 40(2), 333-351.
|
17 |
Hong, I. K, & Min, K. S.(2017). The Effect of Local Festival Service Quality to Purchasing Intention of Local Start-up Company Products: Focus on Hampyong Butterfly Festival. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 12(1), 61-71.
DOI
|
18 |
Jarvenpaa S. L., & Todd, P. A.(1997). Consumer Reaction to Electronic Shopping on the www. International Journal of Electronic Commerce, 1(2), 59-88.
DOI
|
19 |
Jeun, S. T.(2006). A Study on the Effects of Characteristics of Internet Shopping Mall and Users on Purchase Intention: Focusing on the Jewelry and Gem Industry. Ph. D Dissertation, Graduate School of Kyonggi University.
|
20 |
Jin, D. W., & Kim, S. W.(2008). Quality Factors of Mobile Internet Service Performance. Journal of Information Technology Services (JITS), 7(2), 197-221.
|
21 |
Kim, H. J., Ji, I. B., Kim, W. T., Koo, J. C., & Lee, H. Y.(2019). Analysis on the Consumer's Preferences for the Companion Animal Feed. Korean Journal of Agricultural Management Policy, 46(3), 286-305.
DOI
|
22 |
Yun, J. K., Lee, Y. C., & Lee, Y. G.(2010). The Impact of Recognized Value, Satisfaction, and Royalty of Customer by Service Quality of Online Shopping Mall. Journal of Distribution and Management Research, 13(1), 5-28.
DOI
|
23 |
Kim, J. I., & Lee, I. H.(2014). The Impact of Service Quality in Entrepreneurial Education on the Self-efficacy, the Achievement Need and the Satisfaction of Entrepreneurial Education. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 9(5), 21-31.
|
24 |
Zeithaml, V., A. Parasuraman, A., & Malhotra, A.(2002). Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.
DOI
|
25 |
Brady, M. K., & Cronin, J. J.(2001). Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach. Journal of Marketing, 65(3), 34-49.
DOI
|
26 |
Kim, S. Y., & Oh, K. S.(2015). Influence of Mobile Bookstore Application Service Quality on User Satisfaction and Reuse Intention. Journal of the Korea Contents Association, 15(10), 535-546.
DOI
|
27 |
Kim, J. S., Kim, D. H., & Shin, J. M.(2021). Explanatory Study on Online Shopping Mall Startup by Young Entrepreneurs. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 16(2), 35-49.
DOI
|
28 |
Kim, J. Y., & Yang, D. W.(2008). An Empirical Study on the Effect of the Founder's Personal Characteristics and Business Preparing Procedure Characteristics on the Pet Business Performance. Korean Society of Business Venturing, 83-112.
|
29 |
Kim, S. A., Park, J. E., & Park, S. C.(2019). Mediating Effect of Ease of Use and Customer Satisfaction in the Relationship between Mobile Shopping Mall of Service Quality and Purchase Intension of University Student Consumer. Management & Information Review, 38(1), 201-223.
|
30 |
Kim, W. G., & Lee, H. Y.(2004). Comparison of Web Service Quality between Online Travel Agencies and Online Travel Suppliers. Journal of Travel & Tourism Marketing, 17(2-3), 105-116.
DOI
|
31 |
Korea Agro-Fisheries & Food Trade Corp.(2021). 2020 Pet Food Market Status. Naju-si, Korea: Korea Agro-Fisheries & Food Trade Corporation.
|
32 |
Lee, H. S., & Chae, Y. I.(2013). Factors Influencing the Consumer Satisfaction and Re-Purchasing Intention of Mobile Shopping Mall. Journal of Information Technology Services, 12(2), 215-229.
DOI
|
33 |
Lee, H. Y., & Park, K. N.(2000). An Empirical Study about the Effects of Web Service Quality on Cyberbrand Equity. Korean Journal of Marketing, 15(1), 163-186.
|
34 |
Powpaka, S.(1996). The Role of Outcome Quality as a Determinant of Overall Service Quality in Different Categories of Services Industries: An Empirical Investigation. Journal of Service Marketing, 10(2), 5-25.
DOI
|
35 |
Kim, J. H.(2008). A Study on the Effect of Service Quality Factors to Service Value, Customer Satisfaction and Customer Behavior in Internet Shopping Mall. Journal of the Korea Service Management Society, 9(4), 229-256.
DOI
|
36 |
Lee, J. H.(2016). A Study on the Relationship among Religious Commitment, Individual Traits, and Entrepreneurial Intentions of College Students in Korea. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 11(4), 71-78.
|
37 |
Yang, S. K., & Shim, J. H.(2017). The Effects of Quality Factors on Consumer Satisfaction and Behavior Intention in Internet Shopping Malls: Focusing on College Students. Journal of Distribution and Management Research, 20(1), 65-79.
DOI
|
38 |
Lee, J. W.(2013). The Study on the e-Service Quality and e-Loyalty in Social Commerce. e-Business Studies, 14(3), 175-196.
DOI
|
39 |
Lee, M. H., Park, K. T., & Sohn, Y. W.(2002). An Empirical Study on Service Quality of Internet Shopping Mall. POSRI Business and Economic Review, 2(2), 174-200.
|
40 |
Lee, S. W., & Kim, H. K.(2019). The Effect of Website Characteristics and Online Service Quality of Kidult Online Shopping Mall on the Reliability and Repurchase Intention. Asia-Pacific Journal of Business Venturing and Entrepreneurship, 14(4), 161-178.
DOI
|
41 |
Lee, Y. R., & Jang, J. A.(2020). Pet dog's Wearing Condition & Production Condition of Pet dog's Dummy. Fashion & Textile Research, 19(4), 479-485.
|
42 |
Ministry of Agriculture, Food and Rural Affairs(2020). 2020 A Report on the Results of Public Awareness about Animal Protection. Korea: Korea Agency of Education, Promotion and Information Service in Food, Agriculture, Forestry and Fisheries.
|
43 |
Lewis, R. C., & Booms, B.(1983). The Marketing Aspects of Service Quality. AMA Proceedings, American Marketing Association Chicago, 99-104.
|
44 |
Lim, S. S.(2020). A Study to Promote the Export of Pet Food in Vietnam. International Commerce & Law Review, 85, 279-298.
DOI
|
45 |
McNicholas, J., Gilbey, A., Rennie, A., Ahmedzai, S., Dono, J., & Ormerod, E.(2005). Pet Ownership and Human Health: A Brief Review of Evidence and Issues. BMC Public Health, 331(7527), 1252-1254.
|
46 |
Moon, Y. H., & Kim, H. J.(2011). The Effect of Companion Animals on Quality of Life of Elderly People. Journal of Community Welfare (KACW), 37, 455-477.
|
47 |
Lee, M. K.(2002). e-SERVQUAL: A Scale for Measuring Consumer Evaluations of Internet Service Quality. Korean Journal of Marketing, 17(1), 73-95.
|
48 |
Moon, Y. E., & Gao, X. W.(2012). A Comparative Study about the Effect on the Repurchase Intention of Korean and Chinese Customers by Service Quality on the Internet Open Market. Journal of Internet Electronic Commerce Research, 12(4), 203-224.
|
49 |
Kim, B. J., Song, J. G., & Kim, Y. H.(2017). The Effect of Service Quality of TV Home Shopping Sales Channel on Satisfaction and Repurchase Intention. Journal of the Korea Entertainment Industry Association, 11(2), 69-78.
|
50 |
Lee, J. S.(2006). A Study on the Impact of Priority of Service Quality Factors on the Consumer Satisfaction according to Service Types. Journal of Korea Service Management Society, 7(1), 3-23.
|
51 |
Oliver, R. L.(1999). Whence Consumer Loyalty? Journal of Marketing, 63(4), 33-44.
DOI
|
52 |
Opensurvey(2020). Companion Animal Trend Report. Seoul, Korea: Opensurvey Incorporate.
|
53 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L.(1988). SERVQUAL: A Multi-item Scale for Measuring Consumer Perception of Service Quality. Journal of Marketing, 64(1), 12-40.
|
54 |
Son, S. J., Bae, J. M., Park, S. J., Lee, H. J., & Lee, H. S.(2017). A New Area of Food Industry; Companion Animal Market. Food Science and Industry, 50(4), 92-103.
DOI
|
55 |
Parasuraman, A., Zeithaml, V. A., & Malhotra, A.(2005). E-S-Qual: A Multiple-item Scale for Assessing Electonic Service Quality. Journal of Service Research, 7(3), 213-233.
DOI
|
56 |
Park, K. H., & Ha, H. Y.(2012). Effects of e-Service Quality on Satisfaction and Site Loyalty Intention in Online Shopping Malls. Journal of Industrial Innovation, 28(1), 103-138.
|
57 |
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P.(2003). Common Method Biases in Behavioral Research: A Critical Review Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879-903.
DOI
|
58 |
Suh, J. H.(2007). A Study on the Differences of Service Quality Factors on Customer Satisfaction by Digital Contents. Master Thesis, Graduate School of Hanyang University, Korea.
|
59 |
Tse, D. K., & Wilson, P. C.(1988). Models of Consumer Satisfaction Formation: An Extension. Journal of Marketing Research, 25(2), 204-212.
DOI
|
60 |
Wan, H. A.(2000). Opportunities to Enhance a Commercial Website. Information & Management, 38, 15-21.
DOI
|
61 |
Oh, S. J(2021). Consumer Market Study for Furniture and Companion Animal Products Market. Korea: Korea Consumer Agency.
|
62 |
Cronin, J., Brady, M., Thomas, M., & Hult, M.(2000). Assessing the Effects of Quality, Value and Consumer Satisfaction on Consumer Behavioral Intentions in Service Environments. Journal of Retailing, 76(2), 193-221.
DOI
|
63 |
Malhotra, N. K., Kim, S. S., & Patil, A.(2006). Common Method Variances in IS Research: A Comparisons of Alternative Approaches and a Reanalysis of Past Research. Management Science, 52(12), 1865-1883.
DOI
|