• Management & Information Systems Review
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• v.32 no.1
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• pp.111-134
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• 2013

Today, TQM is used as a important tool of management innovation for enterprise's competitive power. Purposes of this paper are to find out the implementation strategy of TQM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. This study has been conducted using the data collected from 116 SMEs implementing TQM activity. By analyses of the questionnaires, empirical results shows that TQM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TQM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TQM activity.

• Management & Information Systems Review
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• v.30 no.4
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• pp.415-440
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• 2011

Purposes of this paper are to find out the implementation strategy of TPM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. TPM activity has been playing a important role to strengthen the competitive power of the enterprises through the optimization of equipment management and maintenance. This study has been conducted using the data collected from 124 SMEs propelling TPM activity. By analyses of the questionnaires, empirical results shows that TPM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TPM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TPM activity.

• Journal of the Korea Society of Computer and Information
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• v.27 no.6
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• pp.11-21
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• 2022

Although interest in de-identification measures for the safe use of personal information is growing at home and abroad, cases where de-identified information is re-identified through insufficient de-identification measures and inferences are occurring. In order to compensate for these problems and discover new technologies for de-identification measures, competitions to compete on the safety and usefulness of de-identified information are being held in Korea and Japan. This paper analyzes the safety and usefulness indicators used in these competitions, and proposes and verifies new indicators that can measure usefulness more efficiently. Although it was not possible to verify through a large population due to a significant shortage of experts in the fields of mathematics and statistics in the field of de-identification processing, very positive results could be derived for the necessity and validity of new indicators. In order to safely utilize the vast amount of public data in Korea as de-identified information, research on these usefulness metrics should be continuously conducted, and it is expected that more active research will proceed starting with this thesis.

• Proceedings of the KAIS Fall Conference
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• 2008.05a
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• pp.68-72
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• 2008

최근 들어서 병원에서도 일반 기업에서와 같이 CRM시스템의 구축 및 운용 사례가 늘고 있다. 이런 환경에서 병원의 CRM 시스템의 구축 및 운용 현황에 관심을 갖는 것은 당연하다 할 것이다. 본 논문에서는 이와 같이 구축 운영 중인 병원 CRM 시스템의 성과를 측정하기 위한 분석 방법에 대해서 연구하였다. 이를 위해 선행 연구를 통한 CRM의 성공 요인을 도출하고, 실증분석을 통해 요인 분석의 타당성을 분석하였다. 요인 분석 결과 도출된 요인의 중요성의 측정을 위해서는 요인 간 중요도를 측정할 수 있는 AHP 기법을 적용하였다. 이는 요인의 분류 외에는 측정변수의 가중치 등의 주요 정보를 제공하지 못한다는 요인 분석방법론의 단점을 보완하기 위함이다. 결과적으로 본 연구를 통해서 병원의 CRM시스템의 운용 성과를 측정하기 위한 주요요인 도출과 가중치 분석을 통해 병원의 고객관리시스템의 운용 성과를 합리적으로 측정할 수 있는 지표를 제공하였다.

• The KIPS Transactions:PartD
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• v.17D no.4
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• pp.259-270
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• 2010

Information systems nowadays are heterogeneous and distributed which integrate the enterprise information by processes. They are also very complex, because they are linked together by processes. It aims to integrate the systems so that these systems work as one system. A process is a framework which contains all of the business activities in an enterprise, and has a lot of information which is needed for measuring performance. A process consists of activities, and an activity contains events which can be considered information sources. In most cases, it is very valuable to determine if a process is meaningful, but it is difficult because of the complexity in measuring performance, and also because finding relationships between business factors and events is not a simple problem. So it would reduce operation cost and allow efficient process execution if I could evaluate the process before it ends. In this paper we propose an event based process measurement model. First, we propose the concept of process performance measurement, and a model for selecting process and activity indexes from the events which are collected from information systems. Second, we propose at methodologies and data schema that can store and manage the selected process indexes, the mapping methods between indexes and events. Finally, we propose a process Performance measurement model using the collected events which gives users a valuable managerial information.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2006.11a
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• pp.674-679
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• 2006

The public research and development (R&D) funds for construction engineering is one of the key elements for the advancement of construction industry. Korean Ministry of Construction and Transportation is currently planning to produce approximately US$ 500 millions of research funds every year in Korea from year 2007. Along with the prospect for increasing R&D investment, there is of increasing pressures on the development of quantitative methodologies for assessing the performance of construction R&D results. Although there have been some general R&D project evaluation methods, they are not readily used for construction R&D research assessment due to the distinct characteristics of construction R&D. This paper presents a simple methodology that can make quantitative assessments of construction R&D performances. The proposed methodology is expected to assist government officials in objectively evaluating construction R&D performances and identifying the areas that require more R&D investment.

• The Journal of Society for e-Business Studies
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• v.18 no.3
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• pp.125-142
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• 2013

As a reinforcing strategic-alignment of IT business, Financial Service becomes more rely on IT systems. It needs to continuous information security activities to provide a secure and reliable finance service. Performance measurement of information security activities can be useful for decision and management support. The purpose of this study is to derive CSF(Critical Success Factor) and KPI(Key Performance Indicator) based on K-ISMS, Financial IT Information Security Standards. Providing a rationale can be used to determine key performance indicators, which are utilized as basic data for establishing security policies for financial IT security competency.

• Proceedings of the KAIS Fall Conference
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• 2011.05b
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• pp.579-582
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• 2011

기업의 소유구조와 기업가치에 미치는 영향에 관하여는 기존의 많은 선행 연구에서 분석되고 논의되어 왔으나, 일반 제조업과는 상이한 업종상 회계상 특성을 가진 건설기업의 경영성과를 소유구조에 따라 구분하고, 그 성과를 일반 제조기업과 비교한 연구는 미진하였다. 이에 본 연구에서는 한국기업의 주요 지분율의 증감과 경영성과와의 동질성여부, 소유구조에 따른 제조기업과 건설기업과의 성과 차이, 건설기업중 소유경영자와 전문경영자간 성과 관계에 대하여 검증하고자 하였다. 본 연구의 연구결과를 요약하면 다음과 같다. 첫째, 외국인 지분율의 증가는 기업의 미래 성장성(MTB)에 긍정적 영향을 미치는 반면 내부 및 외국인의 지분율의 증가는 기업의 효율적 운영과 동질적 상호 작용을 하는 것으로 나타났다. 또한 건설 및 제조기업에 있어서 주요 지분율의 증감은(내부 지분율, 외국인 지분율, 기관투자자 지분율) 기업 경영성과 측정 지표인 MTB, ROA에 대하여 업종간 차이를 보여주지 못하는 것으로 나타났다. 마지막으로 건설기업에 있어서, 기업의 미래 성장 가능성은 전문경영자가 경영하였을 경우가 소유경영자가 경영하였을 때보다 높은 반면 얼마나 기업을 효율적으로 운영하였는가를 측정하는 ROA지표는 상이한 결과를 산출하지 못하였다.

• 한국IT서비스학회:학술대회논문집
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• 2005.11a
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• pp.600-607
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• 2005

최근 무형자산의 중요성과 함께 많은 선진기업들은 지속적인 가치창출을 위한 전략수립 및 수행절차를 통해 경쟁우위를 갖는데 노력하고 있다. BSC는 기업의 전략을 전사조직 차원에서 실행 시킬 수 있는 기반을 조성하며, 기업의 자원을 핵심역량에 집중시켜 전략의 실행력을 구체화하기 위한 경영기법 중 하나로 자리잡고 있으며, 이미 국내 다양한 공공 및 민간부문에서 BSC도입을 통해 기업전략과의 연계를 강화해 나가고 있는 추세이다. 그러나 특정산업에 따라 각 산업의 특성을 고려한 BSC기반의 CSF(사업핵심성공요소)와 KPI(주요성과지표) Pool에 대한 실질적인 연구는 다소 미흡한 실정이다. 국내 건설업인 경우, 관리의 복잡성으로 인해 아직까지 재무적 손익 중심의 성과측정에 주로 의존하고 있으며, 비재무적인 측면의 다양한 성과지표를 포함하지 못하고 있는 실정이다. 이에 본 연구에서는 건설산업에 적합한 BSC관점을 고려한 건설업의 CSF/KPI Pool를 제시하고 도출된 CSF가 기업의 경영성과와 어떤 상관관계를 살펴봄으로써 실제 의미가 있는지 알아보는데 목적을 두고 있다. 본 연구결과는 건설 산업에서의 성과측정의 기초자료로서 활용되어 체계적인 성과관리의 향상에 기여하고 미래 성과창출의 유인을 제공하고자 한다.

• Korean Journal of Construction Engineering and Management
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• v.7 no.3 s.31
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• pp.76-85
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• 2006

Quality is the core competence for customer satisfaction in current competitive business environments. The manufacturing companies regard the quality as the success factor in enhancing competitiveness and foremost concept of the management innovation. But in many cases, the basis for the quality management and the action programs are not prepared yet. In construction industry, normally schedule and cost have priority over quality and the level of overall quality is relatively lower than other industries. This is caused by the vague quality goal and result-oriented management. This study suggests the quality performance indicators for measuring performance objectively, and develops the continuous quality monitoring system based on those indicators. By using this system, the quality improvement can be expected and corporate quality competitiveness can be ensured.