• Electronics and Telecommunications Trends
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• v.10 no.3 s.37
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• pp.47-56
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• 1995

통신 산업이 발전함에 따라 고객의 서비스에 대한 요구가 점차 다양해 지고 있다. 그러나 서비스 소프트웨어가 지니고 있는 난해한 구조와, 기존의 서비스 개발 방법이 지나는 시간과 경비 과다 지출이라는 비효율성으로 인하여, 서비스의 신속한 개발과 도입이 늦추어지고 있다. 따라서 고객의 다양한 요구에 신속하게 부응하기 위하여, 서비스 개발환경이라는 개념이 등장하였다. 본 고에서는 서비스 개발 환경의 기본 개념과 서비스 로직 프로그램 생성 방법에 대한 사례를 서술하고, 이들을 비교 분석하였다.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.2
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• pp.137-157
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• 2014

This study analyzed the general user behaviors and the perceptions on service quality, satisfaction, loyalty of the users of the special winter vacation programs at the public libraries in Daegu Metropolitan City. Among the 444 collected questionnaires from the participants in the programs at 8 public libraries in the City, a total of 300 were analyzed for the study. As results, many participants have visited the libraries with their family members, and have applied the programs through the helps from their parents. They rated higher the service quality, the satisfaction, and the loyalty than other child users of the children's services as well as the adult participants of the cultural programs and of the public libraries. In the analysis of the structural equation model (SEM) on the service quality, customer satisfaction and loyalty, all of the service quality factors of special winter vacation programs, namely program contents and instructors, staff supports and services, and facilities and equipments, have significant effects on the user satisfaction. Staff supports and services factor of the service quality has significant direct effects on loyalty along with the overall satisfaction, but program contents and instructors factor and facilities and equipments factor have no significant direct effects on loyalty.

• Journal of Venture Innovation
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• v.6 no.1
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• pp.95-114
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• 2023

As the Fourth Industrial Revolution progresses, the importance of startups is becoming more prominent. Additionally, the role of accelerators in ensuring the sustainability of startups is also being emphasized. Therefore, in this study, among the services provided by accelerators to startups, the mentoring service, education service, funding service, and networking service tried to empirically analyze the structural relationship that affects startup performance through the dynamic capabilities of start-ups. To achieve this, we conducted a survey in February 2023 targeting startup CEOs and executives who had experience with accelerator program services. A total of 238 valid responses were analyzed using structural equation modeling with Amos 24. The results of the empirical analysis were as follows. The accelerator program services, including mentoring, education, funding, and networking services, had a significant positive effect on startup dynamic capabilities. Among the accelerator program sub-factors, networking services had the highest impact on startup dynamic capabilities, followed by mentoring, funding, and education services. Furthermore, startup dynamic capabilities were found to have a significant positive effect on startup performance. On the other hand, startup dynamic capabilities were found to mediate the relationship between mentoring, education, funding, networking services, and startup performance. Dynamic capabilities are a critical factor for startups, and the finding that accelerator programs can have a significant impact on startup performance by mediating these dynamic capabilities is significant both academically and practically.

• Journal of Service Research and Studies
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• v.8 no.3
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• pp.37-49
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• 2018

In this study, we conducted an exploratory study for designing service science as a degree program that will lead the 21st century. In the new era, the convergence of industries is accelerating and the mobility of the profession is greatly increased, so the talents to be trained in higher education will be greatly changed. We must cultivate human resources capable of creating their own jobs through competency development and cultivate talented individuals who can demonstrate creative initiative in the ecosystem where the boundaries between industries are dismantled. To this end, it is required to switch from the existing vertical majors and systems to horizontal majors, and service majors are expected to play a key role in this transition. In this study, we designed the service science degree program reflecting the changes of the new economy and reflecting the demand of the new education. The service science curriculum provides an analysis as it can award a degree as an independent major, or may serve as a sub-major or an associate major with existing majors. Service studies are expected to play the most effective role in cultivating the capabilities defined by the 21st century human resources in the World Economic Forum.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.2
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• pp.59-76
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• 2014

The purpose of this study is to recommend on the public library service for older adults through the analysis of the perceptions of older adults and librarians. To achieve the study purpose, interview method was employed. The interview questions are composed based on the ALA guidelines. According to the study results, the following ten factors were recommended by older adults: 1) various customized life long learning programs for older adults, 2) highly qualified staff for the public library life long learning programs and regular evaluation for the staff, 3) provision of various and new information resources, 4) promotion of public library services and programs, 5) public library staff's kindness and professionalism, 6) regular reeducation of the public library staff, 7) library user education, 8) customized resources, facilities, and equipments for older adults, 9) provision of the library space, and 10) customized library services for older adults. In addition, the following four factors were mentioned by librarians: 1) customized services and programs for older adults, 2) customized collection, facilities, and equipments, 3) adequate budget for public library service for older adults, 4) professionals for the public library service for older adults. The followings were recommended by both the older adults and librarians: 1) Customized library services, programs, collection, equipments, facilities for older adults, 2) Professionals for the public library service for older adults and Regular reeducation for them.

• Proceedings of the Korean Information Science Society Conference
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• 2003.04a
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• pp.821-823
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• 2003

지금까지의 TV 방송 서비스는 지상파. 위성 또는 케이블 방송국에서 제공되는 방송 프로그램을 단순히 수동적으로 시청하는 형태가 주를 이루었다. 그러나 최근 디지털 기술의 발전으로 이러한 단 방향 TV방송 서비스를 넘어 양방향 TV 방송 서비스를 가능하게 함으로써 정보 공급자와 사용자 간의 수평적 커뮤니케이션이 가능하게 되었다. 또한 다매체 다채널 방송 환경의 도래로 인하여 TV 시청자에게 수많은 방송 프로그램 정보가 제공됨으로써 정보의 과부하로 인하여 방송 프로그램의 수동적 취사선택이 매우 어려운 TV시청 환경으로 바뀌고 있다. 이로 인하여 TV 시청자의 선호도에 기반한 방송 프로그램 시청환경 제공의 필요성이 대두되었으며 이러한 필요성은 TV의 개인화된 맞춤형 방송 서비스의 도래를 예고 하고 있다. 본 논문에서는 사용자의 요구와 선호도에 따라 개인화된 정보를 전자 프로그램 가이드, 퍼스널 캐스팅 또는 검색/필터링 등의 응용에 사용할 수 있도록 하는 MPEG-21의 컨텍스트 디지털 아이템에 대한 연구이다.

• Proceedings of the Korean Information Science Society Conference
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• 2012.06d
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• pp.433-435
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• 2012

N-스크린 서비스는 하나의 서비스를 다양한 스크린에서 콘텐츠를 효과적으로 공유하기 위한 기술로 하나의 서비스 및 콘텐츠를 여러 개의 방식으로 제공하는 3-스크린 서비스와는 차별화된다. 가정 내의 모든 단말기기들이 네트워크로 연결되는 지금의 현실에서 다양한 기기들 사이에서 자연스럽게 연결되고 데이터를 쉽게 공유할 수 있는 연계 기술에 대한 기술 요구는 당연한 현상이다. UI/UX 관점에서 자연스러운 입/출력과 더불어 제어 프로그램의 단순화는 서비스 적용과 많은 응용 서비스 개발을 위해서 꼭 필요한 기술이다. 본 논문에서는 이러한 스크린간의 공유 서비스를 제공하기 위해서 다수의 스크린을 가지는 단말들이 하나의 프로그램이 수행하는 것과 같이 동작하기 위해서 하나의 프로그램을 분할하고 이를 실행하는 방법에 대해 연구하고 그 가능성을 제시 한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2009.11a
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• pp.901-902
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• 2009

최근 지상파 TV 방송의 디지털 전환 프로젝트가 본격적으로 진행되고 있다. 디지털 방송 서비스는 다매체, 다채널을 통한 방송 프로그램의 증가와 양방향 TV 방송 서비스로 인해 사용자에게 다양한 방송 프로그램의 선택과 개인별 맞춤형 시청 기회를 제공함으로써 새로운 방송 서비스 환경을 필요로 한다. 본 논문에서는 사용자의 시청 상황을 포함한 시청 패턴을 분석함으로써 시청 패턴 프로파일 및 시청 선호도 연관규칙 생성 기법을 통한 지능적 사용자 맞춤형 DTV 방송 서비스 시스템을 제안한다. 또한, 임베디드 시스템 기반의 사용자 인터페이스를 구현하여 사용자에게 적절한 추천 프로그램을 제공하고, 시청 프로그램 정보에 따른 시청 상황을 자동으로 제어하는 기능을 포함한다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.3
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• pp.347-370
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• 2022

Most public library websites provide unstructured cultural program data, which cannot be produced and utilized systematically as bibliographic information. It is not sufficiently used in existing library big data research or cases, and there is a risk of disappearing when the website is reorganized or the person in charge is changed. This study developed a data schema that can be used in conjunction with bibliographic data by collecting and analyzing cultural programs and community service data produced in an unstructured manner and proposed to share and utilize public library cultural programs and community service data, and establish a library big data platform that can serve as an information channel between librarians who are cultural program planners. Library program data posted on the library website can be integrated and managed through the platform, securing continuity of work, and systematically managing and preserving the specialized service history of individual libraries.

• Convergence Security Journal
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• v.22 no.2
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• pp.91-98
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• 2022

Because the movie has the characteristics of a cultural product where experience is important, a promotional strategy is used to convert viewers into movie audiences by providing indirect experiences of movies through professional movie information programs. Considering that the movie information program is a strategic publicity medium that raises the audience's intention to watch a movie, a study on the data service that provides useful additional information to the viewer in conjunction with the movie information program is meaningful. Against this background, this study contains the core research contents in the development of data service linked with movie information program. Specifically, additional information of the movie information program was defined. And to provide the additional information to the data service, the digital broadcasting international standard DVB-SI-based additional information transmission method was devised.