• Journal of Advanced Navigation Technology
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• v.16 no.6
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• pp.1052-1064
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• 2012

In this study for the purpose of providing the basic data for airline cabin service improvement and efficient crew management. The relationship on team effectiveness and team performance according to the quality of airline cabin crew team LMX(Leader-Member Exchange) and TMX(Team-Member Exchange) was verified. The findings from the analysis shows the closer team leader and team members have quality exchange relationship the more the cabin crews will team commitment and team satisfaction. The conclusion is drawn that increased team effectiveness(satisfaction and commitment) enhances team performance as well. Therefore, based on the results of the study on airline cabin crew team operation system, the team leader and team members should come up with specific scheme to establish quality exchange relationship and to maintain the relationship.

• Journal of the Korea society of information convergence
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• v.5 no.2
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• pp.91-99
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• 2012

In this paper, we discuss the effectiveness of information system such as POS(point of sale) and PDS(POS data service) to the government-supported small retail shop called nadle shop. Also, the functional requirements for PDS implementation are examined. Introduction of information system to small retail shop is necessary for achieving good - but a little impact on - management performance. For the empirical study, the survey results for POS utilization and management performance for the nadle shops supported from 2010 to the first half of 2011 are analyzed. Consequently, information system doesn't give direct effect on producing management performance. However, no doubt it contribute service quality and satisfaction to the customers and provides refined information to be useful to the owners.

• KIISE Transactions on Computing Practices
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• v.20 no.12
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• pp.688-693
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• 2014

With the advent of ubiquitous environments, the smart phone has come into wide use and the demand for various content increases. Thus, in order to efficiently utilize limited resources cognitive radio technology is regarded as a possible solution. Besides spectrum sensing or access schemes, the provision of VoIP traffic service for secondary users with limited spectrum resources is a very important issue. In this paper, a resource allocation and control system for VoIP QoS provision in cognitive radio networks is proposed. Firstly, as the system model, the time structure of the network is addressed and, according to the structure, a bandwidth broker is proposed. In addition, based on available bandwidth estimated by the bandwidth broker, a connection admission control for secondary users is developed. It is demonstrated that the provision of VoIP QoS is greatly affected by channel utilization, the number of channels, and the length of timeslot.

• Journal of KIISE:Information Networking
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• v.35 no.1
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• pp.11-20
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• 2008

An inevitable trend in the next generation wireless network environments is coexistence of different wireless access networks in a complementary, manner. In addition, mobile devices equipped with multiple air interfaces simultaneously executing diverse applications have been emerging, In such network environment, It is required that a solution for mobile users to seamlessly roam between different access networks as well as to satisfy QoS requirements of each application by efficiently utilizing coexisting various wireless access networks. In this paper, therefore, we propose a mobility management platform based on per-application end-to-end mobility management and cross-layer handover controls. Four core functional modules composing the proposed platform for end user devices are defined: Monitoring Agents, Profile Database, Decision Engine, and IP Agent. We show through simulations that the presented platform provides an improved QoS as it selectively utilizes the best available networks.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.40 no.12
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• pp.27-37
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• 2003

In the next generation Internet(NGI) based on dense wavelength division multiplexing(DWDM) technology, QoS RWA considering various QoS parameters of DWDM networks is regard as one of the key issues in providing real-time multimedia services. However, finding a qualified path meeting multi-constraints is generally NP-complete problem. It is insufficient for QoS RWA researches in DWDM networks that must consider QoS parameter as well as wavelength-continuity constraint. This paper proposes qualified path routing (QPR) algorithm with minimum computation and implementation complexity based on flooding method to accomplish QoS routing and wavelength assignment (RWA). We also introduce a QoS-based RWA mechanism considering multi-constraint such as optical signal quality attributes, survivability and wavelength-continuity constraint combined with proposed routing algorithm. Simulation results show superior efficiency of the proposed algorithms in terms of blocking probability, routing overhead and survivability ratio.

• Journal of Information Technology Services
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• v.13 no.3
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• pp.93-110
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• 2014

With the explosive proliferation of smart devices that may be connected to the fast Internet, virtual desktop interfaces(VDI) are being implemented in enterprises allowing employees to work anywhere anytime in the same technological environment. As this kind of systems are intended to raise the work performance, a research model is constructed from the review of research literature on service quality and work design. The model consists of VDI system service quality (ubiquity, availability, compatibility, security and ease of use), system satisfaction, task performance and job satisfaction. As VDI is designed as a support system for cooperative work, the task interdependence adopted from the work design theory is postulated here as moderating the effect of user satisfaction on task performance and job satisfaction. 147 data points were collected by a survey of VDI users in a global firm and subjected to PLS analysis. Interestingly, ubiquity and compatibility seem to be not statistically significant for user satisfaction while availability, security and ease of use of VDI system are statistically significant. Task interdependence is found to be a relatively strong mediator between system user satisfaction and task performance, however, interestingly, the coefficient come out as negative. This may indicate that the influence of VDI user satisfaction on task performance would not be high in highly interdependent tasks. Considering that VDI is intended for supporting 'interdependence' in cooperative work, this finding is a bit surprising. In-depth discussions are made in the discussion followed by future research directions.

• Korean Journal of Community Nutrition
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• v.13 no.1
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• pp.69-79
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• 2008

This study was designed to develop the strategy plans for the customer satisfaction on foodservice in the senior care facilities. For this, we examined the level of the customer satisfaction and foodservice quality. Additionally, the association between service quality, customer satisfaction, and social, psychological, physical factors of the aged were tested. Data from convenience samples from 3 senior care facilities were collected by using a questionnaire. Exploratory factor analyses were completed on 20 attributes for the food and service quality and 7 items for the social and psychological states of the aged, respectively. Cronbach's a was estimated for reliability, and Pearson correlation and multiple regression analysis were used for statistical analyses. The level of the satisfaction on foodservice was 4.01 of 5.0. The satisfaction on foodservice did not show the significant differences by gender, education level, BMI, and socio-psychological satisfaction. But the foodservice quality and the satisfaction showed significant difference by income and physical problem, and the goal of life of the eldely, respectively. Multiple regression analyses revealed that the determinants of the customer satisfaction on foodservice were the core quality of product, confidence, professionalism of employees and secondary quality of products. Especially, the kindness of employee is the most important attribute of the foodservice. Based on these results, we can set the strategy plans as follow: (1) the introduction of the foodservice evaluation system (2) the deployment of the event activities for offering fun to the customer (3) the continuous training of employees for ensuring the professional and kind service system, and (4) the introduction of selective menu system and take-out service of menu.

• Korea Journal of Hospital Management
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• v.18 no.4
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• pp.18-38
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• 2013

This study aims to analyze the effect of quality of health care on perceived value, patient satisfaction and revisit intention. Especially, it was focused on outdoor environment, indoor environment, admission procedure, hospital image, service quality of physicians nurses medical technicians medical staff that patients perceived. Inpatients and outpatients were selected from three hospital in D city Questionnaire survey was employed to collect data from the subjects. For inpatients, indoor environment, admission procedure, hospital image and service quality of physicians have an effect on perceived value. Admission procedure, hospital image and service quality of physicians nurses medical technicians has an effect on the patient satisfaction. Hospital image and service quality of physicians nurses medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. For outpatients, Admission procedure, hospital image and service quality of physicians medical technicians have an effect on perceived value. Indoor environment, hospital image and service quality of physicians medical technicians medical staff has an effect on the patient satisfaction. Indoor environment, hospital image and service quality of physicians medical technicians have an effect on revisit intention. Perceived value have an effect on the patient satisfaction. Perceived value have an effect on revisit intention. Patient satisfaction have an effect on revisit intention. They should evaluate customer satisfaction on their services and analyze various factors that affect on it to improve middle hospitals.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.4
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• pp.231-247
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• 2009

With the growth of e-commerce banks make the best use of internet banking which can provide all sorts of financial services in cyber space and satisfy customers beyond traditional banking services which are cash reserve and loan based on retail. For survival of internet banking high quality of service should be provided to customers. For this, the attributes of service quality in internet banking should be identified first. The studies on scale of service quality in internet banking have been divided into two ways. While traditional way has focused on SERVQUAL, several researchers have developed scale of e-service quality. However, the dimension of e-service quality is applied from the traditional dimension of service quality. In this paper five dimensions of tangibles, reliability, responsiveness, assurance, and empathy based on SERVQUAL are used as scale of service quality in internet banking through reviewing previous studies. In addition, because service value is correlated to service quality, the dimensions of service quality can affect e-service value. The positive relationship among e-service value, customer satisfaction, and customer loyalty in online or offline service has been identified by previous studies. The purpose of this study is to identify the relationship among service quality, e-service value, customer satisfaction, and customer loyalty in internet banking. SPSS 12.0 is used to test validity and reliability of questionnaire items and correlation of variables and AMOS 4.0 is used to test the hypotheses. The results of this study show that the responsiveness, assurance, and empathy factors of service quality have a positive effect on service value and that the tangible and assurance factors have a positive effect on customer satisfaction. It also shows that e-service value affects positively customer satisfaction and loyalty. Customer satisfaction affects positively customer loyalty. Therefore, to enhance customer satisfaction and loyalty, service quality and value of internet banking should be improved through reinforcing customers' trust in internet service quality.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.6
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• pp.1330-1336
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• 2014

QoS techniques and transmitted in real-time communication with the advancement of technology a variety of applications and services are available these days, mobile devices bogeuphwa LTE technology to the development of multimedia services with high quality can be realized. In order to satisfy this condition simply with a router with an increased bandwidth expansion by considering the increase in the routing table of the network scalability problems included. Burst traffic data to be distributed according to the environment is to be centered. To do this, the destination -based routing method to transmit the current paper -based (Source routing) routing settings are required. In this paper, published by the IETF, IP switching system based on standardized protocol Label Switching Multi-Protocol Label Switching (MPLS) network by using the existing Best Effect is difficult to guarantee QoS for multimedia transmission in MPLS network environment using optimized QoS guarantees to transmit the multicast.