• Title/Summary/Keyword: 서비스 상호작용성

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The Impact of Service Quality Signals on the Success of Online Food Delivery Services on O2O Platforms (O2O 플랫폼 내 서비스 품질 신호가 온라인 음식 배달 서비스 성공에 미치는 영향)

  • Mingi Song;Seunghun Lee;Gunwoong Lee
    • Information Systems Review
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    • v.24 no.3
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    • pp.43-68
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    • 2022
  • With the growing demand for online food delivery (OFD) services via Online to Offline (O2O) platforms, it is required for academic researchers to identify the success factors of OFD businesses. In line with this, this research examines the impact of the core service attributes of a restaurant (hygiene, interactivity, trust,and popularity) on business success in the OFD platform context from the perspective of information asymmetry. Furthermore, the moderating effects of hygiene factor between the core service attributes and the success of restaurants are evaluated. We utilize 1,146 restaurants registered on the largest OFD platform in Korea. The results of this study demonstrate that hygiene (certification), trust (franchise), popularity (favorite) factors have positive impacts on the success of OFD businesses. Moreover, we find that franchise restaurants with high response rates to customer reviews and inquiries achieve higher sales when they have hygiene certifications than those without the certification do. The key findings bear significant contributions to prior literature by empirically substantiating the pivotal role of service quality signals in fostering restaurant success on the OFD platforms. In addition, this study provides business implications for restaurants in O2O platform.

A Study on providing plan for G4C(Government for Citizen) services based on IPTV (IPTV기반 전자민원서비스 제공 방안에 대한 연구)

  • Park, Joo-Gi;Choi, Eun-Bok
    • 한국IT서비스학회:학술대회논문집
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    • 2009.11a
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    • pp.264-269
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    • 2009
  • 본 연구에서는 IPTV를 이용한 전자정부 민원 서비스를 제공하기 위한 서비스 제공 로드맵 수립과 관련 기술들을 조사 하였다. 이를 위해 국내외 로드맵 수립 관련 연구들을 정리하고 IPTV를 기반으로 전자민원 서비스를 제공하기 위한 로드맵 수립 방안을 제시 하였다. 또한 IPTV기반으로 제공하고자 하는 전자민원서비스를 이용빈도와 복잡성에 따라서 정보제공형, 상호작용형, 거래처리형으로 분류하고, 각서비스 유형별로 필요한 기술들을 제시 하였다. 이를 기반으로 전자정부 서비스를 IPTV기반으로 제공하기 위한 서비스 로드맵을 도출하였다.

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A study on the Influence of Usage Intention of IoT Healthcare service for Elderly (노인의 IoT 기반 스마트 건강관리서비스 이용의도에 미치는 영향)

  • Hong, Sung Jung;Lee, Sung-Hyun;Kim, Kyung Mi
    • Journal of the Korea Convergence Society
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    • v.11 no.3
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    • pp.341-349
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    • 2020
  • The purpose of this study was conducted to explain the intention of use of IoT (internet of things) healthcare service for elderly using TAM (Technology Acceptance Model). The exogenous variables were professional support, personalization, interaction, and convenience, The endogenous variables were usefulness and intention. Data were collected from 220 elderly residents aged 65 over in welfare center and were analyzed using structural equation modeling using AMOS 25.0. The result of this study showed that professional support and personalization did not significantly difference perceived usefulness, and there were significant differences interaction, and convenience. Futhermore, perceived usefulness influence intention of use of IoT healthcare service for elderly. IoT health care service for elderly is affected by perceived usefulness. This study systematically verified the elderly's intention of using IoT-based smart healthcare services. The result of this study would be able to be used as basic data for preparing strategies to enhance their intention to use the services.

Design and Implementation of Digital Science Textbook with Cutting Effects (커팅 효과가 포함된 디지털 과학 교과서의 설계 및 구현)

  • Yang, Hyun-Roc;Kang, Kyung-Kyu;Han, Kwang-Pa;Kim, Dong-Ho
    • The Journal of the Korea Contents Association
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    • v.9 no.1
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    • pp.465-474
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    • 2009
  • The emergence of the digital age has changed the paradigm of education. Recently, the new paradigm needs new digital books that contain more interactive contents. Our goal is to design the digital textbook with convenient interfaces and cutting effects for interactive and effective education. To achieve these goals, we propose interfaces and contents which are designed after a lot of discussion with educational experts. In the implementation step, cutting algorithm is proposed to generate the cut planes of the 3D objects, based on the free strokes specified by the users. In order to test the performance of the contents, the testbed was implemented so that students try our digital book and present their evaluation results on the convenience and the effectiveness.

Implementation of Remote Management Service using Access Control on OSGi Computing Environment (OSGi 컴퓨팅 환경에서 접근 제어를 이용한 원격 관리 서비스 구현)

  • Choi, Kyu-Sang;Jung, Heoun-Mam;Lee, Se-Hoon;Beak, Yong-Tae
    • KSCI Review
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    • v.14 no.2
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    • pp.109-115
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    • 2006
  • In this paper, we proposed service security model and remote management service on OSGi computing environment. The model is used to make access control decisions like permission-based security inside the java2 platform. In model, policies are defined using a flat text file and include bundles. It method granted flexibility and extendability of access control of bundles and services. Also, we proposed service architecture efficiently for remote management service.

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Modeling of University library Information Services through Analysis of Trends of American University library Information Services (미국 대학도서관 정보서비스 동향 분석을 통한 대학도서관 정보서비스 모델의 설정)

  • 노진구
    • Journal of Korean Library and Information Science Society
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    • v.32 no.3
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    • pp.353-395
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    • 2001
  • Academic libraries presently are confronting the issues of organizational viability and relevance. Academic libraries are not the sole owners of the information gateway. The purpose of this study is modeling of university library's information service for effective implication of its role in order to ensure organizational viability and relevance in internet environment. New information service model of university library needs to be design according to four Principles. Firstly, building of web based library petals. Secondly, provision of web front-end with hybrid functions. Thirdly, provision of information literacy program Fourthly, extension resource sharing.

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Translation Technology of Conformance Test Language (프로토콜 공학기술 : 적합성시험언어 번역기술)

  • 김광수;강태운;임주환
    • Proceedings of the Korean Institute of Communication Sciences Conference
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    • 1991.10a
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    • pp.196-198
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    • 1991
  • 분산 시스팀 환경하에서 여러 다양한 구성요소사이의 상호작용과 통신을 관장하는 규칙들인 프로토콜을 설계하는데 있어서 컴퓨터 과학 및 공학 영역의 형식방법과 소프트웨어 공학기법이 적용되고 있다. 그 결과로서 새로운 영역인 프로토콜 공학(Protocol Engineering)의 중요성이 점차 대두되고 있다. 본 연구에서는 프로토콜 공학 사이클(프로토콜과 서비스 명세, 프로토콜 검정과 검증, 프로토콜 종합, 프로토콜 변환, 성능 평가, 자동 구현, 그리고 적합성 시험) 중에서 적합성시섬 즉, 적합성 시험언어인 TTCN(Tree and Tabular Combined Notation) 특성, 시험시나리오, 그리고 추상적 시험 시나리오를 수행하는 시험언어 번역기(TTCN2C)에 관해서 논하였다.

Design of Dynamic Service Management Model for Context-Aware Service Applications (상황인식 서비스 응용을 위한 동적 서비스 관리 모델 설계)

  • Jung Heon-Man;Lee Jung-Hyun
    • Journal of the Korea Society of Computer and Information
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    • v.11 no.4 s.42
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    • pp.165-174
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    • 2006
  • As context aware service supports a process of context acquisition and reasoning, there are many studies to facilitate the implementation of context aware service. However, these studies have not supported efficiently a user or service mobility that should be supported necessarily in ubiquitous computing environment. Therefore, this study proposes a dynamic context aware service model which supports a dynamic management of context information, service retrieval and composition for interactions between services, and service mobility. Then we design a middleware based on this model and implement the middleware. As the middleware is implemented on the OSGi framework. it can have an interoperability between the devices such as computers, PDA, home appliances, and sensors, because of using the standard interface technologies like UPnP. Jini and so on.

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The Effects of Live Commerce and Show Host Features on Consumers' Likelihood of Impulse Buying: A Scenario-Based Experiment (라이브 커머스 및 쇼호스트 특성이 소비자의 충동구매가능성에 미치는 영향: 시나리오 기반 실험연구)

  • Nakyeong Kim;Sung-Byung Yang;Sang-Hyeak Yoon
    • Information Systems Review
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    • v.24 no.4
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    • pp.77-96
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    • 2022
  • Live commerce has recently received substantial attention due to the spread of the non-face-to-face consumption culture driven by the COVID-19 pandemic. Live commerce has a higher purchase conversion rate than other forms of commerce. Accordingly, the likelihood of impulse buying in a live commerce environment is expected to be high. However, there is a shortage of research on consumer impulse buying in the live commerce environment. This study designs a scenario-based experiment using the integrated model of consumption impulse formation and enactment. Through this method, this study validates the influence of the characteristics of live commerce (i.e., vicarious experience and real-time interaction) on consumers' likelihood of impulse buying and further examines the moderating role of a live commerce host feature (i.e., professionalism) in these relationships. The results of this study confirm that both vicarious experience and real-time interaction have a positive effect on consumers' likelihood of impulse buying and that professionalism strengthens the impact of vicarious experience on the likelihood of impulse buying. This study's scenario-based experimental design is meaningful because it analyzes the likelihood of impulse buying in the context of live commerce shopping. Additionally, it provides live commerce service and platform providers with practical insights into how to maximize profits and operate services more efficiently.

Construction of an Agent-based Fault-Tolerant Object Group Model (에이전트 기반의 고장허용 객체그룹 모델 구축)

  • Kang, Myung-Seok;Kim, Hag-Bae
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.1B
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    • pp.74-85
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    • 2009
  • We propose an Agent-based Fault Tolerant Object Group model based on the agent technology and FTOG model with replication mechanism for effective object management and fault recovery. We define the five kind of agents - internal processing agent, registration agent, state handling agent, user interface agent, and service agent - that extend the functions of the FTOG model. The roles of the agents in the proposed model are to reduce the remote interactions between distributed objects and provide more effective service execution. To verify the effectiveness of the proposed model, we implemented the Intelligent Home Network Simulator (IHNS) which virtually provides general home networking services. Through the simulations, it is validated that the proposed model decreases the interactions of the object components and supports the effective fault recovery, while providing more stable and reliable services.