• Journal of the Korea Academia-Industrial cooperation Society
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• 제14권1호
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• pp.247-256
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• 2013

This dissertation is based on the evaluation of service by the home help service users and suggested managing strategy through analyzing importance and performance. The subject is a person receiving the service from the three home long term institutions in S city, Gangwon province, and SPSS 12.0 is used to analyze data to conduct analysis of basic statistic, confidence level, and factors. The result came out that home help service's importance showed 4.55 out of 5, performance 4.26 out of 5. The most improvement needed factor was 'providing quick service' and 'offer service at ease'. Also it seemed that the four categories in tangibles and four categories in reliability and assurance, one category in responsiveness and empathy needs to be improved. The three in reliability and assurance and five properties in responsiveness and empathy need to remain its strength. In conclusion, in order to better the home help service first the progress result in focus improvement area needs to be achieved.

• Journal of the Korean Society for Library and Information Science
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• 제52권1호
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• pp.469-490
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• 2018

The purpose of this study is to analyze the status of interlibrary loan (ILL) services using data from its transection. While analyzing the ILL data, agenda to improve the quality of services was identified, and suggestions were made to address them. Three data sets including National Inter-Libary Loan data, National Library Statistics System data, and local inter-library loan system analysis data were collected and analyzed. The results indicate that the size of transaction in ILL is getting bigger. The local ILL, particularly, was expanded and actively used by people. Additionally, the type of library participating in ILL networks was diverse and the number of library was increasing. Finally, this study discussed the tool to measure the contribution of each library in ILL. The collection uniqueness and collaboration index of library as well as the ILL statistics should be considered in the process of the tool development.

• The Journal of the Korea Contents Association
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• 제21권4호
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• pp.555-564
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• 2021

This study evaluates the social value orientation, well-being of the elderly and care needs of elderly that elderly care services are identified and seeks future service development directions through a desire survey. As of October 2019, 1,501 elderly living alone who used basic care services for the single elderly households for more than 3 months were sampled, and frequency analysis, technical statistical analysis, t-test, and variance analysis were conducted. The survey found that social value orientation averages 90.93, and the sense of well-being of the elderly is 71.29 points. As a result of the analysis of variance and post-hoc analysis, the well-being of the elderly was statistically significant in groups well aware of their social value orientation. In addition, key words such as "loneliness", "lonely Death", and "safety" were derived for concerns that may arise when the service is discontinued. Based on the results of this study, it could be used as basic data to explore the development direction of the new "elderly care services" and to establish a care system for senior citizens in preparation.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• 제14권1호
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• pp.70-77
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• 2021

This paper was reclassified industries related to the 4th industrial revolution into manufacturing, information and communication services, finance and insurance services, and science and technology services by comparing the industry association table with the Korean standard industry classification. And the economic ripple effect was analyzed by exogenizing the four sectors of the industry using a demand-driven model. The wholesale and retail and product brokerage services were measured to be large in the manufacturing, information communication services, and science technology service sector according as a result of analysis of the production inducement effect, added value inducement effect, and employment inducement effect. And the financial and insurance services were analyzed to be large in the financial and insurance services sector. The import inducement effect was analyzed to be the largest in all sectors of the fourth industry. As a result of the forward and backward linkage effect, it was confirmed that the manufacturing and the information communication services sector were the intermediate primary production type sensitive to economic fluctuations. Also it was confirmed that the financial and insurance services and the science technology services sector were the final primary production type.

• Journal of Service Research and Studies
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• 제9권3호
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• pp.1-16
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• 2019

This study considers service philosophy of Western representative ideology to establish service philosophy following previous studies. The service philosophy is analyzed by referring to previous researches, and the structure and operation model of service philosophy are presented together. In the analysis of the Western representative thought by the age, the ancient Mediterranean philosophy and the Athenian philosophy were analyzed in detail from the viewpoint of the service structure, and the modern thoughts were analyzed from the perspective of the service operation model consistency. We analyze whether the intangibility and process characteristics of service are consistent with the world view of Western representative ideology and analyzed whether the essential characteristics of service, such as relationship, interactivity, horizontality, and harmony, are emphasized in Western representative ideology. Also, we examined whether the spiral development model of service matches the world development model in Western representative ideology. From the ancient thought to the modern thought, mainstream thoughts emphasize the dialectical development of the conflicts, and the Taegeuk - type basic structure of service is consistent with the world 's operating structure in Western thought. In addition, it is shown that circular reasoning and process theory are central idea from ancient times to modern thought, and process theory is consistent with service operation model which creates value. Relationality and harmoniousness are presented by the majority of Western thinkers as the fundamental operating principle of the world, and both the interactive and horizontal aspects are presented as ideal operating models of the world. It is confirmed that the service philosophy can play a central role as the ideology that leads the human society.

• Journal of the Korean BIBLIA Society for library and Information Science
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• 제23권2호
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• pp.171-185
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• 2012

This study takes note on the need for the consideration of the relationship between the service contents and service space which libraries provide, since at the moment the demands of library users, purpose of using it, etc. gradually become varied. In this study, type classification of public libraries was done focused on the relationship between service contents and service space, targeting Japanese public libraries. Through linking approach between service contents and service space, the analysis of Japanese public libraries' characteristics and type characteristics could be captured. This study has ultimately aimed to prepare for the basic data which will help Korean public libraries to make connection between service contents and service space in the future. The collected service contents and service space had been analyzed by multi-dimensional data analysis methods such as the "Quantification Theory Analysis Type III" and "Cluster Analysis". After characters of libraries were analyzed, the findings of this study show the views such as "the field of information provided, the method of information provision, and the object of service provision." And types of 44 libraries are classified into those which have 6 kinds of characteristics as follows : (1) group-oriented libraries which provide the jobs and employment information, (2) libraries which provide the jobs and employment information through the counselling space, (3) individual-oriented libraries which provide the information of education-related fields, (4) group-oriented libraries which provide the information of education-related fields, (5) libraries which provide information focusing on the counselling space, (6) individual-oriented libraries which focused on the service provision.

• Journal of Service Research and Studies
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• 제9권2호
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• pp.1-15
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• 2019

This study analyzed the service philosophy of Eastern mainstream thought in order to establish a service philosophy. Following a prior study the "study of the service philosophy of major korean ideology", we explored the service philosophy of the Eastern mainstream ideology of China and India and it's coherence. The existing basic structure and operational model of service philosophy were presented in depth and the service philosophy of Oriental mainstream thought was derived. The philosophy of service can be presented as an idea of the structure of the service and as an idea of the operation of the service. It suggested compatibility of the service philosophy of Asian mainstream ideas, and analyzed them mainly in China and India. Indian ideas revolved around the ancient philosophy of Veda, Upanishads philosophy, and representative Buddhist philosophy. It also showed that a major trend of mainstream ideas in China and India was found to be compatible with the service philosophy. Follow-up studies are needed to further refine the structure of service philosophy and develop the principles of operation into larger ideas in the future, and a study of conformity of service philosophy in representative Western ideas, focusing on Greek, Roman, and German philosophy, is also required. Ultimately, it is necessary to establish a service philosophy as an ideological base that drives future economic and social development.

• Journal of Internet of Things and Convergence
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• 제8권2호
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• pp.41-48
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• 2022

This study tried to empirically explore which issues related to the social service agency for public(as below SSA), that is, social perceptions were formed, by using mess media related to the SSA. This study is meaningful in that it identifies the overall social perception and trend of SSA through public opinion. In order to extract media trend data, the search used the big data analysis system, Textom, to collect data from the representative portals Naver News and Daum News. The collected texts were 1,299 in 2020 and 1,410 in 2021, for a total of 2,709. As a result of the analysis, first, the most derived words in relation to the frequency of text appearance were 'SSA', 'establishment', and 'operation'. Second, as a result of the N-gram analysis, the pairs of words directly related to the SSA 'SSA and public', 'SSA and opening', 'SSA and launch', and 'SSA and Department Director', 'SSA and Staff', 'SSA and Caregiver' etc. Third, in the results of TF-IDF analysis and word network analysis, similar to the word occurrence frequency and N-gram results, 'establishment', 'operation', 'public', 'launch', 'provided', 'opened', ' 'Holding' and 'Care' were derived. Based on the above analysis results, it was suggested to strengthen the emergency care support group, to commercialize it in detail, and to stabilize jobs.

• Proceedings of the Korean Society for Quality Management Conference
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• 한국품질경영학회 2009년도 추계학술대회
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• pp.341-346
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• 2009

서비스는 이질성, 생산과 소비의 비분리성, 개별성, 즉흥성, 소멸성 등의 속성 때문에 품질관리가 어렵고, 정량적인 관리가 쉽지 않던 연구 분야였지만, 최근 들어 서비스품질에 관한 연구는 과학적인 접근방법들을 통해 서비스사이언스로 거듭나고 있다. 서비스 분야 연구에 생산운영의 개념이 적용되면서 서비스전달시스템 분석과 같이 서비스 과정을 도식화하여 전체 흐름을 파악하여 실수 가능 위치를 발견하여 관리하는 서비스과정에 대한 품질관리가 체계적으로 진행되고 있음을 보여주는 사례들이 발견되고 있다. 본 연구에서는 서비스 생산운영에 대한 개념들 특히 서비스 생산시스템(공정관리)을 설명하고, 소비재를 생산하는 제조기업들의 서비스 센터를 중심으로 서비스 생산프로세스를 분석한 연구 사례를 소개함으로써 서비스 분야에서도 공정관리가 가능함을 서비스 실무자들에게 소개하고자 한다.

• Journal of Information Management
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• 제36권4호
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• pp.137-153
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• 2005

For the improvement of information service, users' transaction log can be stored to the system, and the log analysis should be included in the process of service improvement. Also there are differences within kinds of users' log records and methods of analysis according to the institution's strategy. This paper describes the kinds of log records from users' behavior on information system. And its goal is to consider the case of information center which operates log analysis, and to derive a plan for improvement of information services.