• Title/Summary/Keyword: 서비스 개선 요인

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Analysis of Duty-Free Shopping Attributes and Shopping Satisfaction of Chinese Tourists : Focusing on duty free shops in Busan (중국인 관광객의 면세점 선택속성과 쇼핑 만족도 분석 : 부산지역 면세점을 중심으로)

  • Hwang, Seong-Jun;Kim, Dong-Il
    • Journal of Digital Convergence
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    • v.15 no.12
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    • pp.137-145
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    • 2017
  • The purpose of this study is to suggest the measures to measure the shopping satisfaction and to increase the shopping satisfaction. We conducted surveys and conducted empirical analysis on Chinese tourists visiting duty free shops in Busan using direct survey method. The results of this study are as follows. First, factor analysis for subdividing the duty - free choice attribute was analyzed as store attribute, product attribute, and service attribute. Second, based on this analysis, the effect of each attribute on shopping satisfaction showed statistically significant positive results. Third, the analysis of the relative size of the effects of analytic attributes on satisfaction showed that store attributes were the highest. That is, the quality of duty-free shops, services, and products increases overall shopping satisfaction. Therefore, it can be said that the strategy implementation that improves the quality of the attributes affecting the satisfaction is expected to contribute to the improvement of the management performance, and suggests the management implications for the activation of the operation of the duty - free shop. Future studies will be more meaningful if more variety of shopping places are studied.

A Flexible Mobile-Geofence to support Connected-Cars Technology (커넥티드 카 기술을 지원하는 가변적 모바일 지오펜스)

  • Eom, Young-Hyun;Choi, Young-Keun;Yoo, HyunMi;Cho, Sungkuk;Jeon, Byungkook
    • Smart Media Journal
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    • v.6 no.3
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    • pp.89-94
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    • 2017
  • The existing geofences provide only context-awareness service for entering or leaving the set region when a user sets a virtual region for his/her PoI(Point of Interest). Applying the mobile-geofence technology to the connected car technology, which is attracting attention as a next generation technology, it is possible to provide application service without additional infrastructure construction cost However, to do this, we need to expand and improve the functions of traditional geofence. In this paper, we propose and implement a flexible mobile-geofence in which the radii of each geofence applied to vehicles is changed according to context-aware in order to support connected cars technology based on the previously studied mobile three-dimensional geofence system. The proposed flexible mobile-geofence shows experimentally that the region of the geofence is changed according to context-aware of itself and its surroundings after applying a flexible decision algorithm by the flexible factor analysis. In the future, we are expected that the flexible mobile-geofence proposed in this paper will be applied not only to connected-cars technology but also to the application technology of V2X(Vehicle to Everything) for safe and efficient vehicle operation.

A study on the effect of accounting information on dividend policy by measuring corporate conservatism (From the perspective of the internal accounting management system) (기업보수주의 측정으로 회계정보가 배당정책에 미치는 연구 (내부회계 관리제도 관점에서))

  • Lee, Soon Mi;You, Yen Yoo
    • Journal of Digital Convergence
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    • v.19 no.8
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    • pp.141-149
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    • 2021
  • This study investigated the effect of accounting information on dividend policy as a measure of corporate conservatism from the perspective of the internal accounting management system. The verification is based on a sample of 543 companies listed on securities (excluding KOSDAQ and financial industry) among the Bank of Korea (2019) 「2018 Corporate Management Analysis」 and company analysis of the Korea Productivity Center (financial data disclosed as listed companies as a December settlement company) was composed. Using SPSS 22, empirical analysis was conducted using exploratory factor analysis and regression analysis. The first is the verification related to corporate conservatism and the role of dividend policy, and it is verification of whether internal accounting management influences financial decision-making. Second, if internal accounting management exists, it is a verification of how conservatism and investment policies (in-house reserve, debt borrowing, capital increase, dividends, etc.) affect the corporate value according to accounting information. As a result, from the perspective of the internal accounting management system, it was found that among the variables of accounting information, profitability can have a positive effect on corporate conservatism and dividend policy as a corporate valuation method of reinvestment. In addition, it has been proven that corporate conservatism has an effect on profitability-to-value through capital accumulation and reinvestment such as surplus and internal reserves. In the future, we will study and discuss the complementarity of corporate conservatism and dividend policy in relation to governance structure and improvement of the internal accounting management system.

A Study on the Role of Social Support for Low-Income Households of Youths or Adults with Disabilities that Devoid of Cultural Capital (문화자본 결핍 저소득 장애청소년과 장애가정청소년을 위한 두드림 프로그램의 효과성에 관한 연구)

  • Ohem, Mi-Sun;Kwak, Jee-Young
    • 재활복지
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    • v.20 no.4
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    • pp.55-78
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    • 2016
  • This society faces problems from unequal access to quality education which eventually lead to unequal distribution on wealth. Specifically, those youths with disabilities have a higher risk of living in poverty and becoming marginalized. First established in 2009, the Dodream program has addressed the issue of poverty fixation by establishing long-term supports for households of youths or adults with disabilities through case management. This study analyzes the effectiveness of Dodream program for youths with or youths whose parents are with disabilities on low-income households. The results of the study indicate that the Dodream program leads to improvements in self-concepts and career consciousness among youth. The program was particularly effective in improving the career preparedness of those who were involved. By establishing connections and collaborating with regional case management base institutions and cooperation centers, the program secured various social support resources. Finally the study presents plans on vitalizing the youth support by thoroughly investigating the cases of each study and establishing the program as long-term Human Capital Investment Model.

A Study on Development of Digital Curation Maturity Models and Indicators: Focusing on KISTI (디지털 큐레이션 성숙도 모델 및 지표 개발에 관한 연구: 한국과학기술정보연구원 디지털큐레이션센터를 중심으로)

  • Seonghun, Kim;Suelki, Do;Sangeun, Han;Jayhoon, Kim;Seokjong, Lim;Jinho, Park
    • Journal of the Korean Society for information Management
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    • v.39 no.4
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    • pp.269-306
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    • 2022
  • This study aimed to develop indicators that can measure the digital transformation performance of science and technology information construction and sharing systems by utilizing the Digital Curation Maturity Models. For digital transformation, it is necessary to consider not only simple service improvement but also organizational and business changes. In this study, we aimed to develop a model for measuring the digital transformation of KISTI, Korea's representative science and technology information service organization. KISTI has already carried out BPR work for digital transformation and borrowed the concept of a maturity model. However, in BPR, there is no method to measure the result. Therefore, in this paper, we developed an index to measure digital transformation based on the maturity model. Indicator development was carried out in two ways: model development and evaluation. Cases for model construction were made through a comprehensive review of existing KISTI and various domestic and foreign cases. The models before verification were technology (37), data (45), strategy (18), organization (36), and (social)influence (14) based on the major categories. After verification using confirmatory factor analysis, the model is classified as technology (20 / 17 indicators dropped), data (36 / 9 indicators dropped), strategy (18 / maintenance), organization(30 / 6 indicators dropped), and (social) influence (13 indicators / 1 indicator dropped).

An Empirical Analysis of Influencing Factors toward Public Transportation Demand Considering Land Use Type Seoul Subway Station Area in Seoul (토지이용유형별 서울시 역세권 대중교통 이용수요 영향인자 실증분석)

  • Oh, Young Taek;Kim, Tae Ho;Park, Je Jin;Rho, Jeong Hyun
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.29 no.4D
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    • pp.467-472
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    • 2009
  • Even if Seoul City administration improved its public transportation service, transportation model share in seoul has not been increased. Subway user is also decreasing. Therefore, policy transition into TOD(Transit Oriented Development) should be applied in oder to enhance subway modal share. This paper develops a influencing model by using variables of transportation demand and supply. In addition, it provides major influencing factors for users in subway station area and level of transportation supply based on the analysis results. The results show that: first, cluster analysis presents that traffic pattern is proved to be different according to land use characteristics(residence, non-residence); second, main transportation variables such as transferring distance, the number of bus stop, the number of short distant bus lines, and the number of bicycle are more supplied in residential area compared to non-residential areas; third, the number of lines, bus dispatching interval, operating time, and distance between subway stations are more supplied in non-residential areas than residential areas. All in all, the results will be useful for providing priority of considerations in case of decision-making on public transportation policy in subway station area.

A Study on Perceptions of Users for Establishing Mid-to Long Term Development Plan for Public Libraries in Dobong-gu (도봉구 공공도서관 중장기 발전계획 수립을 위한 지역주민 인식 연구)

  • Su-Young Lee;Ji-Ann Yang;Jae-Woo Nam;Min Sun Song
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.34 no.4
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    • pp.183-205
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    • 2023
  • This study was conducted to identify the operation status of Dobong-gu public libraries in order to establish a mid- to long-term development plan for Dobong-gu libraries, and to analyze local residents' perceptions of libraries by factors through user surveys to suggest specific development plans for Dobong-gu libraries. Overall, the satisfaction level of Dobong-gu residents with library services was found to be high, and all libraries were analyzed to be providing high-quality services. From this, the following operational strategies for the mid- to long-term development plan of Dobong-gu public libraries can be derived. First, libraries need to continue to collect and provide books that meet the quantitative and qualitative levels to satisfy the needs of the community and users. Electronic and online materials, including e-books and audiobooks, as well as subject-specific materials should be expanded to provide relevant programs. Second, although Dobong-gu is an aging city, a wide range of age live there, so there is a need to promote communication and understanding between generations and promote integration of the community through a generational empathy program. Third, it is necessary to remodel and improve the space of aging libraries by organizing library facilities and environments into open spaces and creating makerspaces and multicultural spaces for direct experience and practice, reflecting the latest trends in library space organization.

A Study on Improvement for Identification of Original Authors in Online Academic Information Service (온라인 학술정보 서비스 상 원저작자 식별 개선 방안 연구)

  • Jung-Wan Yeom;Song-Hwa Hong;Sang-Hyun Joo;Sam-Hyun Chun
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.24 no.3
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    • pp.133-138
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    • 2024
  • In the modern academic research environment, the advancement of digital technology provides researchers with increasingly diverse and rich access to information, but at the same time, the issue of author identification has emerged as a new challenge. The problem of author identification is a major factor that undermines the transparency and accuracy of academic communication, potentially causing confusion in the accurate attribution of research results and the construction of research networks. In response, identifier systems such as the International Standard Name Identifier (ISNI) and Open Researcher and Contributor ID (ORCID) have been introduced, but still face limitations due to low participation by authors and inaccurate entry of information. This study focuses on researching information management methods for identification from the moment author information is first entered into the system, proposing ways to improve the accuracy of author identification and maximize the efficiency of academic information services. Through this, it aims to renew awareness of the issue of author identification within the academic community and present concrete measures that related institutions and researchers can take to solve this problem.

The Changes of Job-Housing Balance and Commuting Trip in Seoul Metropolitan Area: 2005-2010 (수도권의 직주균형과 통근통행의 변화: 2005-2010년)

  • Son, Seungho
    • Journal of the Korean Geographical Society
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    • v.49 no.3
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    • pp.390-404
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    • 2014
  • This study analysed the job-housing balance using the number of employees and workers data, and investigated the relationship between job-housing ratio and commuting trip in the Seoul metropolitan area. Between 2005-2010, in the central business district which functioned as urban center, the number of employees were reduced and population growth slowed. Meanwhile, the suburbanization of employment and population has advanced as the employment and population moved from Seoul to Gyeonggi-do. As the increasement of workers compared to the employees became prominent, the excess workers increased significantly. The size of excess workers acted as a factor which reduced the job-housing ratio. Job-housing imbalance worsened in Gyeonggi-do especially. While in many regions, job-housing imbalance improved in clerical, sales, and professional job sectors, but in some regions, the job-housing imbalance worsened in simple labor job and service job sectors. The number of jobs which job-housing imbalance was eased increased in the employment center. The more the job-housing ratio is high, the lower the degree of self-sufficiency of commuting trip and the proportion of internal commuters. In business centers where the number of employees exceed the number of workers, the job-housing ratio and the proportion of commuting trips coming from other regions showed decreasing trend together. The results bear important implications for regional labour market plans considering the spatial mismatch between jobs and housing.

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Satisfaction and Preference of School Foodservice on Elementary School 4th, 5th and 6th Grade Students in Gunpo City (군포시 초등학교 고학년의 학교급식 만족도 및 기호도)

  • Yang, Sun-Ae;Jung, Eun-Hee;Rhie, Seung-Gyo
    • Proceedings of the Korean Society of Community Living Science Conference
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    • 2009.09a
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    • pp.78-78
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    • 2009
  • 학교급식에 대한 기호를 충족시키고, 식습관 개선을 위한 방안을 모색하여 급식의 효과를 증대시키기 위한 목적으로 본 연구를 실시하였다. 학교급식으로 제공되는 메뉴를 중심으로 음식의 맛을 잘 표현할 수 있는 4, 5, 6학년(남학생 273명, 여학생 209명)을 대상으로 급식 만족도와 기호도를 조사했다. 전반적인 급식만족도는 5점 척도로 3.20점을 보여 대체로 만족하였으며, 그 이유는 좋아하는 메뉴가 나와서(57%)가 가장 높은 빈도를 보였다. 급식에 바라는 점도 역시 맛있는 음식제공(44%)을 우선 원하는 것으로 나타났다. 불만족의 이유는 싫어하는 메뉴가 나와서(50%), 기다리는 시간이 길어서(23.9%), 청결하지 않아서(13.3%), 배식담당자가 불친절(12.2%)해서의 순이었다. 전반적인 급식만족은 성별에 따른 유의적 차이는 없었으며, 식단에 대한 만족도로서 새로운 메뉴 및 양, 환경 만족도로서 위생환경과 서비스 모두 3.0을 넘는 평균값을 보였다. 음식조리별 기호도를 보면, 밥류는 흰쌀밥(3.59)과 보리밥(3.63)이 기호도가 높았고, 일품요리는 스파게티(3.91)와 김치볶음밥(3.70)이 가장 높은 기호도를 보였으며, 오징어덮밥(2.95)이 가장 낮았다. 국류의 기호도는 어묵국(3.37), 수제비국(3.26)을 비교적 선호했으며, 북어국(2.56)을 가장 낮게 평가하였다. 찌개류는 부대찌개(3.61), 김치찌개(3.56)를 좋아했으며, 탕류는 육개장(3.85), 갈비탕(3.77)을 선호하였다. 볶음류 중에서는 떡볶이(4.05)와 소시지볶음(4.04)을 선호하였고, 잡채는 여학생이 남학생보다 더 좋아하였다. 조림류로 돈육메추리알조림(3.48)은 선호하지만, 생선조림(2.78), 콩조림(2.37)은 기호도가 낮았다. 튀김류는 대부분 높은 점수를 보였고(핫도그 3.80, 돈까스, 3.66), 무침류는 쫄면(3.43), 골뱅이무침(3.05), 찜류는 닭찜(3.61), 고추장갈비찜(3.54), 계란찜(3.51) 순으로 좋아하였으며, 전류는 계란말이(3.93), 김치전(3.57), 쌈류는 무쌈(3.36), 상추쌈(3.25)을 좋아하였다. 샐러드류는 감자샐러드(3.25), 과일떡샐러드(3.39)를 좋아하였고, 후식류는 여학생이 꿀떡(4.06), 메론(4.03)을 선호하였고, 방울토마토(3.44)는 가장 낮은 기호도를 보였다. 대체로 성별 차이는 보이지 않았으나, 육류 및 육가공품에 대한 기호가 높은 반면, 채소류나 어패류의 기호도는 낮으므로 이들을 이용한 다양한 조리법과 새로운 메뉴 개발에 대해 연구할 필요가 있다. 또한 기호도가 낮아도 영양적으로 우수한 음식은 식단에 사용하되 영양교육을 통하여 섭취를 권장하는 방안도 필요하다. 학교급식에 대한 불만족요인을 해소하기 위해서는 메뉴 개선 외에 기다리는 시간을 줄이고, 청결한 위생관리와 친절한 태도 등을 위한 노력이 필요할 것이다.

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