• Journal of the Korean Society for information Management
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• v.40 no.1
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• pp.73-93
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• 2023

This study conducted a comprehensive analysis and evaluation of library services using YouTube through content analysis of YouTube content and emotional response analysis of user comments. This study analyzed 2,169 YouTube contents and 6,487 comments of users from 61 university libraries. The results showed that the number of 'data' content was the largest among 4 categories, followed by 'communication' and 'education' content, and 'promotion' content. Among the sub-classifications, the number of 'information services' contents was the largest. In the analysis of users' emotional responses to YouTube content, the major categories of users' emotional responses were 'data' content and 'communication' content. Most of the user's emotional responses were positive in all categories of content, and the most frequent user emotional expression was 'good'. In addition, the vocabulary used in the user's emotional response was more about the person appearing in the video than the expression of the content of YouTube contents.

• KLA journal
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• v.53 no.6
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• pp.30-33
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• 2012

대학도서관 사서는 이용자에게 신속한 지식정보를 제공하고 변화하는 교육환경에 신속하게 적용하고 정보욕구를 충족시키고 조직을 발전시키기 위하여 도서관의 기본요소 항목인 사서확보와 장서확충 및 예산과 시설이 잘 갖추어 지도록 노려해야 할 것이다. 그 중에서 대학도서관이 가지는 다양한 기능과 목표를 달성하기 위해서는 도서관에 근무하는 사서의 역할이 중요하다. 왜냐하면 사서의 직무수행이 이용자에 대한 정보서비스의 품질과 밀접하기 때문이다. 특히 전문대학은 설립기관이나 교육목표에 따라 차이는 있을 수 있지만 전문인력을 양성하는 기관으로 인식되는 것은 같다. 하지만 4년제 대학에 비하여 봉사대상은 비슷한 수준임에도 불구하고 상대적으로 기준, 시설, 예산면에서 열악한 전문대학 사서의 현실과 현황을 비교해 보고 사서 구성원을 검토함으로써 전문대학만이 가지는 문제점을 파악하고 전문대학 도서관 사서도 전문직으로서 자부심을 가짐으로써 열악한 전문대학 현실에 대응할 수 있는 대처방안을 모색해 보고자 한다.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.2
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• pp.29-54
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• 2012

This study aims to grasp what factors affect users' recognition level and expectation level for library service, being offered at the library of Korea National Open University. Also, this study seeks to conduct a survey and analyze whether users' recognition level by library service dimensions has actually influenced the intention and the satisfaction with using the library. For this, it carried out the theoretical approach, which considers domestic and foreign documents on evaluation of quality of library service, and the empirical approach of questionnaire research and analysis. A research model was designed on the basis of LibQUAL+model to achieve the objective of this research. And the group-based difference was confirmed by carrying out verification on research hypothesis. As a result of analysis, the users' current recognition level by library service dimensions of Korea National Open University was indicated to have influence on the whole satisfaction with library and the continuous use intention. The whole satisfaction was indicated to have an effect on continuous use intention. Also, to enhance users' satisfaction level according to the behavioral characteristics of using library, the core elements for improving the library service of Korea National Open University were cited and these include improving the facility of library, implementing smart digital library system for offering remotely academic information, and securing diversity and currency of academic information sources such as printing materials and electronic materials.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.113-134
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• 2007

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library's evaluation statistic norms. To summarize the results of this survey, Chinese student's service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student's satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user's satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user's satisfaction still maintained a relative high level.

• Journal of the Korean Society for information Management
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• v.23 no.4 s.62
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• pp.129-146
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• 2006

This study analyzed the user behaviors of the electronic journal users and the influences of service quality of electronic journals on the customer satisfactions, customer loyalty, and frequency of visit to the library building. Approximately 60 percent of users prefer e-journal to printed formats. Service quality of electronic journal was measured by four dimensions: reliability of service, convenience of service, public relations, and user instructions.100 faculty members and 267 graduate school students were surveyed using questionnaires. It was concluded that each dimensions of service quality positively influenced on the customer satisfactions, and customer satisfaction positively influenced on loyalty, and negatively on frequency of visit to the library building.

• Journal of Korean Library and Information Science Society
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• v.43 no.3
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• pp.49-77
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• 2012

The purpose of this study is to investigate the values and meanings of university libraries and library catalog in the learning activities of Korean college students. Discussed in details are unique features in their library use behavior and catalog search behavior, and critical factors influencing their behavioral characteristics. A qualitative approach was employed for data collection and analysis. Intensive interviews were conducted with 30 students, also utilized was tight and close observation of their library search behavior. The result of this study is on identifying the underlying reasons why Korean students use their libraries and catalogs in a passive and limited manner.

• Journal of the Korean Society for information Management
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• v.28 no.4
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• pp.221-242
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• 2011

The changes of university entrance system which is affecting public library management and services, and current situation of private education market were analyzed for this study. It was revealed that we have several competitive forces that determine library service justification in Korean service environment(market) which has not experienced in the developed countries. The elements of private education may drive competition in the book reading service industry. Such elements effectuate serious problems and discourage library service marketing to the user. For a sustainable competitive advantage, English language collection and reading program model was developed for library marketing strategies(as applying leverage).

• Proceedings of the Korean Society for Information Management Conference
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• 2013.08a
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• pp.23-26
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• 2013

지식기반사회와 정보홍수시대로 갈수록, 도서관의 존속여부에 대한 고민으로 도서관경영의 중요성은 심화되며, 관련 연구가 많이 이루어지고 있다. 이에 본 연구는 동시출현단어 분석을 통해 도서관경영 분야의 지적구조를 분석하였다. 데이터 수집은 2001~2013년도까지 한국연구재단에 등재된 5개의 문헌정보학 관련 학회지를 대상으로 하였으며, 해당 논문 수는 413건이다. 데이터 처리후 군집분석을 실시하여 9개의 군집을 형성하였으며, 해당 군집은 장서개발, 디지털도서관, 공공도서관, 마케팅 및 조직관리, 국립중앙도서관 및 작은도서관, 인사관리(직무/자격제도), 대학도서관, 학교도서관, 서비스 품질평가이다. 이러한 연구 결과는 기존의 도서관경영 분야의 주제영역과 비교하였다.

• Journal of the Korean Society for information Management
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• v.20 no.3
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• pp.129-153
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• 2003

This study is to develope the usability evaluation criteria for improving quality of user services in digital library website. It compared and analyzed major eight studies concerning usability evaluation of library website in foreign and domestic. This paper was suggested 36 items of evaluation criteria that are belongs to six domain(quality of links, feedback mechanism, accessibility, design, navigation and searching). Usability evaluation criteria for digital library websites suggested in this paper is a item-based level, and to observe generally.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.119-136
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• 2004

The purpose of this study is to analyze cases of several academic libraries, both in Korea and other countries, which have outsourced part or all of cataloging operations and examine current trends and controversy over outsourcing. Contrary to expectations of reduced expenses and increased efficiency in cataloging, outsourcing often results in bibliographic records of low quality which require additional costs to correct errors and maintain consistency and accuracy of records, and therefore, fails to reach the goal. Due to the absence of high quality bibliographic utilities, union catalogs, and authority databases, and lack of expertise in cataloging among outsourcing service providers, it seems that outsourcing is not currently an appropriate tactic for cataloging in academic libraries in Korea.