• The Magazine of the IEIE
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• v.33 no.12 s.271
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• pp.51-68
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• 2006

지난 수십 년간 인터넷망은 세계 도처를 연결하면서 인터넷 사용자의 수를 기하급수적으로 늘렸으며, 웹에서부터 P2P에 이르는 다양한 응용들을 지원하는 글로벌 인프라로 자리 메김 하였다. 기존 인터넷의 철학은 응용 서비스간의 품질 구분이 없이 공정히 사용하자는 철학에 근거해 인터넷 서비스 제공자의 접속료만 지불하고 사용하여 왔으며 인터넷에 초보 사용자에서부터 고급 사용자에 이르기까지 사용자의 능력에 맞게 다양한 정보를 제공하는 장이 되어왔었다. 이는 기존 인터넷 기반 서비스들이 품질에 차등적으로 요금이 지불되는 형태가 아니었기 때문에 가능했으나 최근 몇 년간은 다수의 서비스 제공자들이 인터넷 인프라의 고도화를 통해 IPTV, VoIP, Video Conferencing과 같은 통신, 방송 및 유선 무선 통합 서비스를 품질 차등적으로 제공하는 비즈니스 환경으로 변화를 시도 중에 있다. 이러한 큰 변화의 중심에는 해결해야 되는 다양한 기술적인 문제들이 남아 있으며, 이중 QoS 이슈는 문제의 핵심이다. QoS는 트랙픽 관리, 제어 및 모니터링 분야로 대별되는 본고에서는 이에 대한 해결책으로 제안 되고 있는 다양한 기술 및 표준에 대한 동향을 소개한다.

• Journal of Service Research and Studies
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• v.10 no.2
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• pp.91-108
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• 2020

This study was performed to derive a modern service management model reflecting the philosophy of the new business administration. Service management as the modern business administration should be faithful to the spirit of modernity. In addition, service management must be faithful to the essence of service in service economy era. And since modern management is to manage organizations those are the central organizations of human society, it must be managed according to the common principles of the world. Management that satisfies these three management philosophy conditions is defined as modern service management. In this study, we analyzed that the existing service management framework does not meet these standards of modern management and derived an improved modern service management model. The modern service management model must be a management model that reflects the essence of intangible goods called service, it must be a management framework that reflects the modern spirit, and it must be a management model that reflects the common principles of the world required by the central organization of the modern economic society. Therefore, this study analyzed the modern spirit in addition to the service essence and the common principle of the world analyzed in the previous study, and presented a modern service management model with these three requirements. Also, examples of modern service management were presented. This study is a conceptual model, and analytical research is needed to demonstrate that this management model can consistently produce excellent management performance by strengthening empirical studies in the future.

• Communications of the Korean Institute of Information Scientists and Engineers
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• v.25 no.1 s.212
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• pp.40-46
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• 2007

SOA 플랫폼은 비즈니스의 신속한 변화와 지속적인 최적화를 지원할 수 있도록 SOA 철학을 반영한 기본소프트웨어 인프라이다. SOA 플랫폼은 서비스를 생성하고 관리하는 서비스 라이프사이클 환경, 사용자에게 서비스의 전달을 담당하는 서비스 전달 네트워크, 서비스 수행과 서비스 제공 수준을 통제하는 서비스 통제 플랫폼 그리고 비즈니스 어플리케이션을 토대로 서비스 생성에 기반이 되는 기저 어플리케이션 플랫폼으로 구성된다. 현재 시장에서는 서비스 라이프사이클 환경과 기저 어플리케이션 플랫폼이 주로 적용되고 있으며, 향후에는 서비스 전달 네트워크와 서비스 통제 플랫폼의 적용이 점진적으로 증가될 것으로 예상된다.

• Journal of Digital Convergence
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• v.17 no.1
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• pp.73-84
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• 2019

By a comparative study of the philosophical backgrounds of universal service in Korea and the US, this research finds that Korea has paid little attention to the relations between universal service and basic human rights even though it has rapidly and successfully implemented universal service of telephone and the internet services in the past. Based on this key finding, it reaches a conclusion that Korea should adopt a new approach in implementing universal service in the future, considering the goals and contributions to the improvement of the basic human rights of universal service because economic goals have been main drivers of the implementation of universal service so far in Korea, which is not appropriate and suitable for the information society that new telecom services are rapidly emerging.

• Journal of Service Research and Studies
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• v.10 no.3
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• pp.1-22
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• 2020

This study was conducted to derive the new manager model in service economy era. It was logically explained that the modern economic society is different from the existing economic society, the modern organization that is the subject of management is different from the existing organization, and the tasks required by management are different from the existing tasks. It suggested the managerial model required for new managers. According to the proposed manager's model, the tasks required of new managers and essential qualities as managers to perform the tasks were presented. It suggested the role model that managers with required qualities should play. The role of a manager who becomes one with customers, the role of a manager who controls even his irrationality, the role of a manager who combines discernment and indiscriminateness, a flexible leadership role that combines charisma and tenderness, an administrator role that embraces regulations and non-regulations, and vision and non-vision. We derived the role of a manager who manages management, and a manager role model that utilizes both competition and non-competition. The managers engage in two opposing roles and perform management activities in a spiral dialectical cycle that develops while resolving the contradictions of each role. The method of embracing the two opposing parties internally and externally and the dialectical management execution process according to the change of the space-time axis were presented by borrowing the models of The Book of Change. Future research needs an empirical analytical study on this new Model. There is a need for studies that expand this study and develop it into a practical model and verify it in an analytical way.

• The Safety technology
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• no.198
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• pp.24-25
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• 2014

환경을 생각하는 발전소가 있다. 경기 남부지역의 주요 에너지 공급원 역할을 하고 있는 평택에너지서비스(주)가 그곳이다. SK E&S가 운영하는 국내 6개 발전소 가운데 하나이기도 한 이곳은 LNG연료를 사용하여 환경오염을 최소화하고 있다. SK E&S는 안전 보건 환경경영을 실천하며, 깨끗하고 안전한 근무환경을 조성하기 위해 노력하고 있다. 평택에너지서비스(주)도 이러한 기치 아래 운영되면서 상용발전 이후 단 한 차례의 환경 안전사고 문제가 불거진 적이 없다. 안전경영의 산실인 이곳에서 안전관리 업무를 맡고 있는 이수영 과장이 오늘의 주인공이다. 그를 찾아가 안전에 대한 신념과 철학 등을 들어봤다.

• Journal of Service Research and Studies
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• v.12 no.4
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• pp.139-163
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• 2022

This study analyzes the past and present of service science research as a central discipline that will lead a new economy and society, and presents a guide for future research. In the 21st century, service research has developed into a new discipline that is different from the existing service studies. Service science is a discipline that collectively refers to all research related to services. This study analyzes this development process and suggests the direction of future service science research. First, we analyze the research before the birth of service science, an early model of service studies. And the early research on the birth of service science is analyzed. Through this process, the service science framework that expanded and developed the initial service science is analyzed. We introduce each field of service science, which is a new innovation of the existing academic system from a modern perspective, and analyzes the structure of the service philosophy that is the basis of independent academic fields. And we suggest the future direction of service science research. The direction of paradigm innovation research of existing individual disciplines is presented first. As an example, innovation from existing business administration to service business administration is introduced. We also suggest a new economic and social system research direction that requires the convergence of multiple academic fields. Finally, we present a direction for multidimensional, broad-based convergence research. We suggest that the future of service science can be the process of reverting back to integration and convergence, centered on humans and the world, of the disciplines that have continued to diverge in the history. We present a model in which all disciplines are reintegrated into service science as the Eastern and Western spirits converge.

• 프린팅코리아
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• v.12 no.5
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• pp.74-75
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• 2013

한국코닥은 지난 4월 18월 상암동 본사 회의실에서 히로시 후지와라 사장 취임 기자간담회를 개최했다. 이날 간담회에서 히로시 후지와라 사장은 고객의 성공을 위해 최선을 다할 것이며, 고객의 요구사항을 정확히 파악하기 위해 만남의 기회를 많이 가질 것이라고 밝혔다. 또한 겸임하고 있는 일본 코닥의 경영방침인 'One Kodak'은 고객제일주의를 지향하는 코닥의 글로벌한 철학으로 한국 실정에 맞는 고객 서비스 방법을 개발, 적용해 나갈 것이라고 했다.

• The Journal of the Korea Contents Association
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• v.20 no.4
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• pp.331-347
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• 2020

In the modern economic area of service-based logic, the importance of the service industry continues to increase. Yet in spite of the various promotional policies of the government, growth remains at a standstill. It is now time to turn away from the outwardly visible form of the issue and to contemplate its root cause. This study thus investigated the service essentials based on philosophical thought in order to secure the continuous growth and competitive advantage of a service industry with an unshakable foundation. The effect of service essentials on job performance by service industry was also empirically analyzed. To conduct the study, a research hypothesis was verified by using the final 900 copies of survey data for service industry workers for data analysis. The results of the study on service essentials showed that interaction and harmony were found to have a positive effect on job performance in the transportation industry, while it verified the positive effects on job performance for interactivity and horizontality in the finance and insurance industry, and interactivity, horizontality and harmony in the hotel and resort industries. As a result, it was confirmed that service essentials had a partial effect on performance in the service industry. Various and in-depth studies on service essentials are thus required in the future, and it is also necessary to expand the parameters or adjustment variables that are capable of affecting performance.

• Journal of Service Research and Studies
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• v.11 no.3
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• pp.75-97
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• 2021

This study was conducted to derive a society and education system model that will improve the happiness and sustainability of human society. An ideological model for making human society a happy society was derived, and a society and education system structure and operation model based on this was presented. A fair society, a justice society, a mutually considerate society, and a society where individuals are happy are the conditions for a sustainable society. After analyzing the current situation of freedom and equality pursued by capitalism and democracy, which are currently adopted by most societies, an improvement model was derived from the perspective of a sustainable society. The cost of freedom and equality were analyzed and a new alternative system was discussed. The social solidarity and class mobility issues were discussed together and servicism was derived as an alternative solution. It is a system in which two opposing opponents of individual freedom and social norms form a symmetrical balance, and material and spiritual values are balanced. Servicism is a dynamic balance model. That is, the dimensions of time and space are involved. It is a model that maintains a thorough balance through a dialectical process as time and space change, and one value can dominate the other at a specific time or space. The service-oriented society and education system is a system that simultaneously pursues the goals of individual happiness and sustainable development of the social community.