• Journal of the Korean BIBLIA Society for library and Information Science
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• 제29권4호
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• pp.57-68
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• 2018

In a situation when domestic construction market is expected to be stagnant, Overseas Information System for Construction Engineering (OVICE) is operated to support the construction SMEs that advance to the global market. In this study, we aimed to improve the quality of information service by providing direction of information provision, by comparing expert questionnaire with information system user statistics. For statistical analysis of information systems, to improve the efficiency of statistical analysis that is difficult to prioritize, K-means clustering is used for more efficient analysis. As a result, analyzing the difference between the survey results and the information system statistics, we were able to identify improvement point of information provision in the system and important contents that were not highlighted during the survey.

• Journal of Digital Convergence
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• 제16권12호
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• pp.317-325
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• 2018

With the aim of creating new economic values and strengthening national competitiveness, governments and major private companies around the world are continuing their interest in big data and making bold investments. In order to collect objective data, such as news, securing data integrity and quality should be a prerequisite. For researchers or practitioners who wish to make decisions or trend analyses based on objective and massive data, such as portal news, the problem of using the existing Crawler method is that data collection itself is blocked. In this study, we implemented a method of collecting web data by addressing existing crawler-style problems using the cloud service platform provided by Amazon Web Services (AWS). In addition, we collected 'gas safety' articles and analyzed issues related to gas safety. In order to ensure gas safety, the research confirmed that strategies for gas safety should be established and systematically operated based on five categories: accident/occurrence, prevention, maintenance/management, government/policy and target.

• Journal of the Korea Convergence Society
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• 제10권7호
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• pp.325-333
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• 2019

This study was conducted to investigate the factors affecting satisfaction and dissatisfaction of e-learning learner students using Kano model and Timko's customer satisfaction coefficient. The results of the analysis showed that firstly, the students are highly satisfied when it is convenient to learn visually and audibly, when the students can ask questions at any time, and when the professor was interested in the students. Second, the rational criteria and accurate evaluation of grades and assignments were confirmed as factors that should be satisfied. Third, unlike the results of the basic study that the students use e-learning due to the convenience of learning time and learning space and the ease of learning process, it is no longer an attractive factor to use e-learning. The results of this study suggest that it is possible to present effective directions for the development of e-learning education and strategic application of each factor classified by the two-dimensional recognition method.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 한국정보통신학회 2016년도 추계학술대회
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• pp.638-641
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• 2016

UHD(Ultra High Definition) broadcasting is an attractive next-generation service of realistic broadcasting that enables you to feels like listening on the spot in ultra-high definition resolution. In addition, the test broadcasting run by UHD broadcasting agencies and UHDTV terminal launch could herald the full-scale UHD broadcasting era. However, in order that UHD broadcasting will be activated, the function of conditional access control and information protection through which we can on pay per view watch the programs of subscriber preference from the channels of various and subdivided genres is essential. To provide a technical foundation for these features and to achieve the UHD TV transition early, determining technology development & standardization strategy through the analysis of the key protection technologies is required In this paper, we propose standardization technologies which our country can lead and present a long-term driving directions by analyzing UHD broadcasting technology & test broadcasting trends and content protection technology & standardization trends.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 한국정보통신학회 2014년도 추계학술대회
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• pp.527-530
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• 2014

DASH is a well-known streaming technology, which was proposed in 2010 by MPEG and standardized in 2011. Major multimedia contents service providers, including Apple, Microsoft, and Adobe are all using this technology to support their media streaming services. Whenever a new service is requested to the server, the DASH technology helps servicing the multimedia streaming to client by recognizing the capacity of network and by adapting the quality of the multimedia contents. In DASH, the quality of multimedia contents will be automatically lowered to meet the fluctuating network status, when undesirable breaks interrupt the network. In this paper, we classified and analysed the advantages and disadvantages of DASH researches in three aspects: bit-rate measurement method, bandwidth aggregation method; rate adaptation metrics, algorithms and logics; user's experiences and QoE.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제42권3호
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• pp.131-141
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• 2019

Recently the business environment surrounding the financial investment industry is changing rapidly, and the demands of customers (diversity and the cycle of change etc.) are getting shorter. In this context, it can be said that companies are forced to adopt an agile management environment. In particular, non-face-to-face channels, including MTS, is adopting the agile system into the digital finance sector from a company-wide and strategic perspective. This study analyzed the effects of MTS services' environment quality on customer satisfaction and continuous intention to use for MTS users who are rapidly increasing under the agile management environment in the financial investment industry. This study surveyed the quality of service environment (accessibility, convenience, design, security), customer satisfaction, and continuous intention to use for 350 MTS users. First, accessibility, convenience, and security of MTS service environment quality had a positive effect on customer satisfaction, and design was rejected Second, customer satisfaction has a positive effect on continuous intention to use. Third, convenience and security of MTS service environment quality have positive effects on continuous intention to use, and accessibility and design were rejected. The results of this study, together with demographic analysis, are expected to provide useful implications for MTS activation studies and securities firms' strategies.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제42권3호
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• pp.176-183
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• 2019

The environmental changes in the Korean cosmetic medical service industry in the $21^{st}$ century are forming intense competition among medical institutions due to the quantitative expansion of its market. For stable growth of the cosmetic medical service industry, continuous quality improvement is necessary based on empirical research on the quality of cosmetic medical services rather than external expansion. The purpose of this study is to classify the quality attributes of cosmetic medical service using Kano model and to derive the degree of satisfaction and dissatisfaction of each quality attributes through Customer Satisfaction Coefficient (CSC). Through this, the study identified strategic priorities and suggested specific step-by-step approaches and quality improvement priorities that can increase customer satisfaction using the Potential Customer Satisfaction Improvement Index (PCSI Index). Based on SERVPERF, this study used measurement tools consisting of five dimensions : tangibles, reliability, responsiveness, assurance, and empathy. In addition, it was used of measurement items reconstructed into positive, negative, and satisfaction questions for Kano model analysis, CSC analysis, and PCSI Index analysis. A total of 300 medical consumers who experienced cosmetic medical services for the past one year in medical institutions such as plastic surgery and dermatology were collected with convenient sampling. As a result, urgent items for improving the quality of service using the PCSI Index, 'Consideration for customer benefits' in empathy category was followed by 'Immediate help' and 'Sincere response' in responsiveness category, and 'Understanding customer needs' in empathy category, respectively. That is, it is required to improve human service quality attributes such as empathy and responsiveness rather than physical service quality attributes. This study contributes practically in that it provides specific and discriminatory approaches to improve customer satisfaction on cosmetic medical service quality and suggests improvement priorities.

• Journal of Korean Society of Industrial and Systems Engineering
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• 제42권3호
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• pp.116-130
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• 2019

This study investigates passenger-authored online reviews of airline services using social network analysis to compare the differences in customer perceptions between full service carriers (FSCs) and low cost carriers (LCCs). While deriving words with high frequency and weight matrix based on the text analysis for FSCs and LCCs respectively, we analyze the semantic network (betweenness centrality, eigenvector centrality, degree centrality) to compare the degree of connection between words in online reviews of each airline types using the social network analysis. Then we compare the words with high frequency and the connection degree to gauge their influences in the network. Moreover, we group eight clusters for FSCs and LCCs using the convergence of iterated correlations (CONCOR) analysis. Using the resultant clusters, we match the clusters to dimensions of two types of service quality models ($Gr{\ddot{o}}nroos$, Brady & Cronin (B&C)) to compare the airline service quality and determine which model fits better. From the semantic network analysis, FSCs are mainly related to inflight service words and LCCs are primarily related to the ground service words. The CONCOR analysis reveals that FSCs are mainly related to the dimension of outcome quality in $Gr{\ddot{o}}nroos$ model, but evenly distributed to the dimensions in B&C model. On the other hand, LCCs are primarily related to the dimensions of process quality in both $Gr{\ddot{o}}nroos$ and B&C models. From the CONCOR analysis, we also observe that B&C model fits better than $Gr{\ddot{o}}nroos$ model for the airline service because the former model can capture passenger perceptions more specifically than the latter model can.

• Journal of the Korean Society of Food Culture
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• 제34권4호
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• pp.401-410
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• 2019

This study investigated the influence of the quality of a business management consulting service and the mediating effect of utilizing a business management consulting service. For this purpose, data was collected from 200 self-employed workers of the Moonchang market in Dasejun, the Yongdap market in Seoul and the Jatgeoeul market in Gapyeong. The result of the study are as follows. First, it was found that the quality of interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' financial aptitude. Second, it was found that the quality of the interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' non-financial aptitudes. Thirds, the evaluation of a mediating effect of utilization of a business management consulting service on the relationship between the quality of a business management consulting service and business performance showed that it has a significant influence in all ways and so this, proved its mediating effect. Therefor, as one of the means to activate traditional markets in Korea, it would be beneficial to actively introduce a business management consulting service and this would achieve a better performance through efforts to change the perception of employees and consultants about post-management of business management consulting services.

• Korea Journal of Hospital Management
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• 제24권1호
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• pp.57-76
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• 2019

The purpose of this study was to investigate the effect of characteristics of hospital choice and hospital service quality on service value, customer satisfaction and hospital revisiting intent and a survey involving patients and their caregivers who used the hospital before was conducted for empirical analysis. Thus, the theory and factors concerning the characteristics of hospital choice, hospital service quality, service value, customer satisfaction and hospital revisiting intent and relevant preceding research were explored after examining the preceding research, the research model was developed accordingly. A total of 459 collected questionnaires were analyze after carrying out the survey on a national scale. The findings of this study have significance since it identified the motivation that affect the choice of hospital and provide information. Also, this study could be utilized as reference data for hospitals to survive in the fierce competition, as it carried out factual survey on considerations when making choice of hospital. Furthermore, due to the low expectation of patients and caregivers for hospital administration, the study indicated that it's linked to a significantly low chance of customer satisfaction and provide the cause. This study was differentiated with other research on hospital choice since it selected security as a factor of hospital choice, though it's not discussed in the preceding research and moreover, conducted the empirical analysis. And the results of empirical analysis revealed that customers felt that service value was improved when the information security was strengthened. In other words, the strengthening of hospital information security could be hospital choice motivation, which means this study provided practical implication.