• Title/Summary/Keyword: 상사 지원

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Do ethical sales behaviors improve job satisfaction and job performance? (윤리적 영업행동은 직무만족과 직무성과를 향상시키는가?)

  • Han, Su Jin;Kang, Sora
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.1
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    • pp.521-529
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    • 2020
  • This paper attempted to empirically analyze whether or not ethical behavior at the individual level has a positive effect on both companies and employees. In addition, based on the social exchange theory, a hypothesis was established that perceived supervisory support has a positive moderating effect on the relationship between ethical behavior, job satisfaction, and job performance. As a result of analyzing a questionnaire given to 238 sales employees, It was first verified that ethical behavior by sales staff had a positive effect on job satisfaction and performance, as expected in the hypothesis. Second, the moderating effect of perceived supervisory support was significant only in the relationship between the ethical behavior of the salesperson and job performance. On the other hand, the moderating effect of perceived supervisory support on the relationship between ethical behavior and job satisfaction was not verified. Based on the results of this study, the implications and future directions of study are presented.

The Relationship between Family-Friendly Policies and the Childbearing Intentions of Female Managers: The Mediating Effect of Family-Friendly Supervisor Support and Work-Family Conflict (기혼 여성 관리자의 가족친화제도 운영 인식과 후속출산계획 간의 관계: 가족친화적 상사지원인식 및 일·가정 양립 갈등의 매개효과)

  • Kang, Hara
    • Journal of Family Resource Management and Policy Review
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    • v.25 no.2
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    • pp.25-39
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    • 2021
  • The purpose of this study was to investigate the influence of family-friendly policies on married female managers' desire for an additional child and the mediating effects of family-friendly supervisor support and work-family conflict. The analysis included 480 married female managers from the 7th survey of the 2018 Korean Women Manager Panel. Family-friendly policies were found to have an indirect effect on the desire for an additional child via family-friendly supervisor support and work-family conflict. These findings emphasize the importance of not only implementing family-friendly policies, but also creating a culture that supports them. Based on the results, approaches to interventions in the workplace to reverse the current trend of low fertility are discussed.

A study on the Effect of Superior Leadership and Emotional Support of Co-workers on Task Performance through Performance Evaluation Fairness and Self-Efficacy (상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 연구)

  • Shin, Il Chul;Seo, Young Wook
    • The Journal of the Korea Contents Association
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    • v.22 no.6
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    • pp.701-711
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    • 2022
  • This study tried to examine the relationship between superior leadership and emotional support from co-workers on task performance through performance evaluation fairness and self-efficacy in order to find factors that affect the task performance of a company in an uncertain market environment. For this purpose, 500 copies of questionnaire data were collected from corporate employees, and the research hypothesis was verified using Smart PLS 3.0. As a result of the study, superior leadership and emotional support from co-workers showed a positive (+) effect individually on the fairness of employee performance evaluation, Performance evaluation fairness showed a positive (+) effect on self-efficacy. Through this study, it was found that the fairness and self-efficacy of the performance evaluation accepted by employees affects work performance, providing a theoretical foundation for subsequent researchers. Practical implications are suggested to inspire employees to take on a challenge by managing them properly. In future research, based on the results of this study, various studies are needed on the factors that an organization must have for task performance.

A Study on the Influence of Internal Marketing to Customer Orientation in Convergence Era - The Mediating Effect of S Electronic Employee's Trust to Leaders (융복합시대 내부마케팅이 고객지향성에 미치는 영향에 관한 연구 - S전자 상사의 신뢰 매개효과)

  • Lee, Byeong-Ju;Lee, Seung-Hee
    • Journal of Digital Convergence
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    • v.14 no.9
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    • pp.99-109
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    • 2016
  • This paper aims to examine the role of mediating effect of trust to leaders on the relation between internal marketing and customer orientation. A survey was conducted to examine the responses of 570 employees. Reliability, confirmatory factor analysis and structural equal modeling were used for results. The following are the summary of hypothesis test. First, internal marketing has positive effect on customer orientation. Second, internal marketing has positive effect on employee's trust to leaders. Third, trust to leaders has positive effect on customer orientation. Fourth, the mediating effects of trust to leaders partially mediated the relationships among empowerment, training, reward, internal communication and customer orientation and fully mediated the relationship between management support and customer orientation. Therefore, the results of this study have many theoretical and practical implications.

The effects of Resilience on employee's Innovative Work Behavior : moderating effect of Organizational Support and Organizational Error Management Culture (회복탄력성이 조직구성원의 혁신행동에 미치는 영향 - 조직지원과 실책관리문화의 조절효과 -)

  • Cho, Young-Bohk;Lee, Na-Young
    • Management & Information Systems Review
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    • v.33 no.5
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    • pp.155-169
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    • 2014
  • We meet many difficult challenges from many factors such as crime, natural disasters, social unrest, financial problems, employment, and so on. It therefore essential to cope with these negative stressful events to attain a state of personal well-being. Lately in the field of psychology and psychiatry, a concept called 'resilience' has received increasing attention. Resilience embodies the personal qualities that enable one to thrive in the face of adversity. Also it refers to the process of overcoming the negative effect of risk exposure, coping successfully with adversity, and avoiding the negative trajectories associated with risks. Resilience people were expected to do their innovative work behavior well. And SUS(supervisor support), COS(coworker support), OEMC(organizational error management culture) influence the relationship of resilience between Innovative Behavior. This study focused on three question. First, how is resilience relate to individual performance in the organization? And second, are there any moderate factors between resilience and individual performance. As the result of the hierarchical regression analysis, resilience indicates positive effects on IB and IB was predicted by interaction of resilience by SUS and OEMC. Findings in this study indicated that the level of SUS and OEMC should be considered in interpreting the resilience and Innovative Behavior.

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The Effect of the Learning Transfer Climate of Korea Coast Guard on the Learning and Learning Transfer (해양경찰공무원의 학습전이풍토가 교육훈련의 전이효과에 미치는 영향)

  • Lee, Seung-Hyun;Yoon, Sung-Hyun
    • Korean Security Journal
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    • no.51
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    • pp.61-78
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    • 2017
  • This study aims to empirically validate the relationship between organizational learning transfer climate and the transfer of training and to enhance the transfer of training among South Korean coast guards. The empirical data was collected through 526 South Korean coast guards admitted to the institute, and support by managers and peers, and potential for organizational change were selected as independent variables for multiple regression. As a result, the transfer of training is positively correlated with support of mangers and peers, and potential for organizational change, thus suggesting factors like supervisor participation and long-term educational planning as policy implications for the effective transfer of training to work environment. Though findings from research cannot be generalized to the broader population due to limitations of sampling, this study does find its significance in that organizational learning transfer climate was considered as a key factor influencing the transfer of learning for the first time.

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A Study on the Relationship between Y Generational Characteristics and Customer Orientation - Including Testing Mediating Role of Job Satisfaction - (Y세대의 특성과 고객지향성의 관계 연구 - 직무만족의 매개효과 검증을 포함함 -)

  • Choi, Hyun-Jung
    • Culinary science and hospitality research
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    • v.23 no.2
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    • pp.23-34
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    • 2017
  • The current study aims to demonstrate the causal relationships of supervisory support, workplace fun, job satisfaction and customer orientation of Y Generational service provider in the Korean hotel industry. In order to achieve the study purpose, the data were collected from 284 hotel employees who were born from 1981 to 2000, which is considered as Generation Y. To analyze the data, frequency, correlation, regression, PROCESS Macro and confirmatory factor analysis were undertaken using SPSS and AMOS version 18.0. The results show as follows: First, factor of workplace fun had a positive influence on job satisfaction and customer orientation. Second, factor of supervisory support had a positive influence on job satisfaction but its effect on the customer orientation was not significant. Third, job satisfaction had a significantly positive effect on customer orientation. Lastly, job satisfaction was revealed as a significant mediator between dependent variables(supervisory support and workplace fun) and customer orientation. Eventually, this study found that the more workplace fun and job satisfaction employees have, the higher customer orientation they show. Supervisory support was revealed as an indirect factor to enhance customer orientation through job satisfaction.

A Structural Analysis of the Factors Affecting Career Development Activities of Married (유자녀 여성관리자의 경력개발활동에 영향을 미치는 요인에 대한 구조적 관계 분석)

  • Koo, Yoo-Jeong;Kim, Ji-Young;Kim, Yi-Joo
    • Journal of vocational education research
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    • v.37 no.2
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    • pp.191-214
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    • 2018
  • The purpose of this study was to investigate the factors affecting career development activities of married managerial women with one or more children. The study analyzes the structural casual relationship among horizontal organizational culture, supervisor support, workplace satisfaction, occupational self-efficacy, and career development activities. Data of from Korean Women Manager Panal(KWMP) research were used from which a total number of 998 married managerial women with child were subject to analysis. The research hypothesis was verified through Structure Equation Modeling(SEM) analysis. The results are as follows. First, horizontal organizational culture and supervisor support have significant positive(+) affect on workplace satisfaction and occupational self-efficacy. Second, occupational self-efficacy significantly affected career development activities. Third, workplace satisfaction and occupational self-efficacy had mediating effect on the causal relationship between horizontal organizational culture and career development activities. At last, workplace satisfaction and occupational self-efficacy had mediating effect on the causal relationship between supervisor support and career development activities. Based on such results, implications and suggestions were discussed.

A Study on SMEs Online Export Performance using e-Trade Company's Service in Korea (중소기업의 무역단계별 e-무역상사 서비스 이용정도가 온라인 수출성과에 미치는 영향에 관한 연구 - 추가분석 : 조직특성의 조절효과 -)

  • Shim, Sang-Ryul;Moon, Hee-Cheol;Lim, Seong-Beom;Xing, Jing
    • Proceedings of the Korea Contents Association Conference
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    • 2008.05a
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    • pp.409-418
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    • 2008
  • This study analyzed the effect of degree of using online trade process services provided by e-Trade companies on the degree of user satisfaction and the online export performance in Korean small and medium-sized exporting firms(SMEs). According to the empirical survey results based on 130 sample firms, there were positive relationship among the frequency of using e-Trade companys' service, the degree of user satisfaction and the online export performance. Furthermore, the results of the moderated regression analysis showed that there were significant moderation effect of the organizational characteristics on the relationships between the degree of user satisfaction and the SMEs' online export performances. This study provides several useful implications to Korean SMEs and e-Trade companies and government policy makers.

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