• Proceedings of the Korean Society of Computer Information Conference
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• 2018.07a
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• pp.242-243
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• 2018

기존 연구들은 과업, 보수, 상사, 부하, 승진 등에 대한 만족도를 조사하고, 만족도가 높아야 직무몰입을 가져온다고 제시하였다. 모든 분야에 대해서 만족도를 높인다면 업무 몰입도와 업무성과는 당연히 높아지겠지만 현실적으로 제약이 있으므로 우선 순위를 정하여 집중적으로 지원을 하는 것이 효율적이다. 직원에 대한 지원 우선순위를 정하기 위하여 '만족도' 연구에 '기대도' 개념을 추가하였다. 즉, 만족도가 낮더라고 기대도가 낮다면 해당 요소는 만족하지 않을 거라는 기대를 하고 입사 및 근무하고 있으므로 지원대상에서 후순위가 된다. 반면에 만족도가 높더라도 기대도가 더 높다면 해당 요소는 기대도에 비해 여전히 부족하므로 지속적인 개선이 필요한 항목이다. 본 연구는 설문조사를 통해 만족도와 기대도의 차이를 분석하고 제한적인 재원으로 직원의 만족도를 높일 수 있는 효율적인 만족도 개선 가이드를 제시하고자 한다.

• KSCI Review
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• v.1 no.2
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• pp.47-72
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• 1995

지금까지 나타난 많은 리더십 이론이 주로 기독교 문화권인 서구에서 연구된 것을 문화권이 다른 우리나라에 적용하고자 하는 것이 기존의 연구 경향이었다. 오랫동안 전통이 되어 온 우리 특유의 조직 문화 중에서 특히 관료적이고 권위주의적인 조직 문화에 새로운 변화가 일어나고 있는 과도기적인 현시점에서 최근에 나타난 리더십 이론인 B.M.Bass의 변형적 리더십 이론을 모델로 하여 우리 기업에 적절한 리더십 유형을 찾는 것이 일차적 목적이며 여기서 찾아낸 리더십 유형 별로 조직원의 상사 만족도에 미치는 영향을 알아보는 것이 이 연구의 목적이었다. 따라서 이 논문에서 제시한 리더십 유형을 보면 변혁적 리더십 유형에 속하는 것으로 지원적 배려, 카리스마, 과업 동기 자극으로 3분류하였으며 거래적 리더십 유형에 속하는 것으로 상황적 보상, 예외 관리, 소극적 관리로 3분류하여 모두 6유형을제시하고 신뢰성과 타당성을 확인하였다. 실증 연구 결과를 보면 우리나라는 거래적 리더십유형인 상황적보상, 예외 관리, 소극적 관리가 모두 조직원의 상사 만족도에 영향을 미치는것으로 나타나 Bass의 주장과는 다소 상이하다. 그러나 변혁적 리더십 유형인 카리스마, 지원적 배려, 과업 동기 자극에서는 카리스마만이 조직원의 상사 만족도에 영향을 미치고 지원적 배려는 영향력의 정도가 미약하며 과업 동기 자극은 거의 영향을 미치지 못하는 것으로 나타났다. 따라서 리더의 부하 통솔 및 지도 방향에서 아직도 우리나라에서는 거래적 요소가 짙다는 것을 알 수 있었다. 비록 당분간은 리더가 거래적 리더십을 많이 사용하겠지만 기업의 역사가 길어지고 종업원의 교육 훈련의 기회가 많아지면 변혁적 리더십으로 전환되리라 생각된다.가 단층원주상피세포와 단층입방상피가 부위에 따라 다르게 분포하고 있으며, 상피세포 및 결합조직에는 두터운 근육층이 있어 음경의강한 운동성이 감지 되었다. 제주도 내의 서귀포 부근에서는 현재 천연기념물로 지정되어 있는 서귀포층내에서 많은 화석들이 산출되고 있다. 이 시대는 빙하기와 간빙기가 교호하던 시대로서, 분석 결과에 의하면 서귀포층이 쌓일 당시에 우리 나라는 빙하기의 영향을 받았던 것으로 생각된다.is)은 근섬유가 산재된 두꺼운 벽을 가졌으며 상음경보다 굵은 원통형이었다. 내강은 많은 돌출부에 의해 복잡하게 나뉘어 있으며 상피세포는 원주 세포로 이루어져 있었고 섬모는 관찰되지 않았다. 내강 내의 분비물과 세포의 형태로 보아 내강상피세포는 분비기능을 가진 것으로 사료된다.술적 문제가 적절히 해결되는 경우 비활성 가스 제너레이터는 민수용으로는 대형 빌딩, 산림, 유조선 등의 화재에 매우 적절히 사용되어 질 수 있을 뿐 아니라 군사적으로도 군사작전 중 및 공군 기지의 화재 그리고 지하벙커에 설치되어 있는 고급 첨단 군사 장비 등의 화재 뿐 아니라 대간첩작전 등에 효과적으로 활용될 수 있을 것으로 판단된다.가 작으며, 본 연소관에 충전된 RDX/AP계 추진제의 경우 추진제의 습기투과에 의한 추진제 물성 변화는 미미한 것으로 나타났다.의 향상으로, 음성개선에 효과적이라고 사료되었으며, 이 방법이 편측 성대마비 환자의 효과적인 음성개선의 치료방법의 하나로 응용될 수 있으리라 생각된다..7%), 혈액투석, 식도부분절제술 및 위루술·위회장문합술을 시행한 경우가 각 1례(2.9%)씩이었다. 13) 심각한 합병증은 9례(26.5%)에서 보였는데 그중 식도협착증이 6례(17.6%), 급성신부전증 1례(2.

• Journal of the Korea Convergence Society
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• v.6 no.6
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• pp.27-34
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• 2015

Abstract The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. Higher levels of emotional labor resulted in lower levels of job satisfaction, as well as higher levels of turnover intention. We used the logistic regression analysis to compare change of job satisfaction, turnover intention according to the level of emotional labor. In logistic regression analyses, social support was the largest mediating factor between emotional labor and job satisfaction and the odds(Likely to with low job satisfaction) was down by 16% after adjustment for supervisor, colleague. In case of turnover intention, largest mediating factor were drinking, physical condition, supervisor, colleague and the odds(Likely to with high turnover intention) was down by 52% after adjustment for mediating factors. The results of this study were as follows. Emotional labor was negatively impact on job satisfaction and turnover intention. To increase the job satisfaction and lower the turnover intention, it is necessary to do more efforts to improve social support(supervisor and colleague) and management personal factor(drinking, physical condition) for the dental hygienists should be made to reduce such negative effects.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.53-59
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• 2018

This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.

• The Journal of the Korea Contents Association
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• v.5 no.6
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• pp.264-272
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• 2005

It is generally defined that the trust between members are relayed on the belief of ability and support. The purpose of this study is to make sure that participative decision making effects on productivity of group based on that cooperative relationship could bring the productive improvement. As the results, we could figure out that satisfiable rate of performance feedback and open communication are related with the productivity Especially, an administrative group based on the mutual trust, can meet the level of customer's satisfaction and cultural multiplicity. Setting up the mutual trust is to maximize the ability of members and to derive the motivation of working concentration.

• Industry Promotion Research
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• v.1 no.1
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• pp.51-57
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• 2016

This study verified the effect of the level of learning organization on satisfaction of learning organization support project and the moderating effect of charismatic leadership. The level of learning organization positively affected satisfaction of learning organization support project. Especially, personal mastery affected creating&spreading knowledge and financial performance, system thingking affected building learning infra, shared vision affected learning culture&activity, teamwork and financial performance. Also, charismatic leadership partially moderated the effect of learning organization. This study provided implications to manage successful learning organization by analyzing causal relationship between learning theory and practical corporate performance.

• Korean Journal of Social Welfare Studies
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• v.40 no.3
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• pp.267-297
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• 2009

The purpose of this study is to examine how working environments and psychological empowerment of the employed people with mental illness influencing their job satisfaction. This research was conducted with 326 the employed people with mental illness working for the competitive employment. The result of study appeared their job satisfaction was estimated in order of psychological empowerment, supervisor's support, participative climate, and compensation system. This research has its meaning in that it dealt with psychological work environments taking into consideration characteristics of the people with mental illness for the first time. And this research was significant in demonstrating that the concept of psychological empowerment is the most important notion to explain job satisfaction of the people with mental illness as well as general workers.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.107-135
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• 2010

Nowadays many telecommunication service companies try to enhance the quality of their service by providing customers with more specialized service for greater customer satisfaction. As this trend continues, the role that frontline employees play is getting more and more important because they are the ones who have direct influence on customers. For this reason, more than ever, the role of call center has become of paramount importance. Noting that a call center employee's job satisfaction critically affects the quality of service that a customer gets, this study was carried out in order to provide an insight on effective personnel and performance management which can boost up the job satisfaction of a call center employee, thereby enhancing the productivity of Call Center. Conclusively, it verifies that among job satisfaction influence factors, superior's support and compensation fairness indeed have a tremendous influence on job satisfaction of a call center employee. Furthermore, it verifies that if a call center employee is satisfied with his or her job, he or she tends to work more efficiently and hence increase productivity.

• Knowledge Management Research
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• v.18 no.2
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• pp.1-22
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• 2017

Knowledge creation has become one of core assets for companies' survival and success, companies are putting their effort to find the way to stimulate sharing knowledge among their workers. In this vein, the purpose of this study was to examine the effect of supervisor support and co-worker support on knowledge sharing and the mediating effects of work engagement. 328 employees from varity of organizations located in Korea particiapted for questionnaire survey. Structural equation modeling was used to analyze the data. The result has shown that the static correlation exists between supervisor support, co-worker support and work engagement. Co-worker support had positive influences on knowledge sharing intention. However, supervisor support did not have any influence on knowledge sharing intention. There was a mediate effect of work engagement between both of supervisor and co-worker support and knowledge sharing intention. The study implies that co-worker support is important in order to improve organizational learning and work engagement as a strategy to enhance organizational performance.

• Journal of Korea Port Economic Association
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• v.39 no.1
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• pp.65-100
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• 2023

This study examines the effects of organizational trust of the container terminal operators' employee on organizational citizenship behavior and the moderating effect of organizational support in the relationship between the two variables. In order to efficiently achieve the purpose of this study, an empirical analysis was conducted by distributing a literature review and a questionnaire, and the results of the study are as follows... First, the organizational trust of the container terminal operators' employee was found to have a significant positive (+) effect on organizational citizenship behavior, and trust in the company appeared to be more important than trust in the superior, indicating trust in the institutional aspect. This means that formation has more influence on organizational citizenship behavior... Second, it was confirmed that the organizational support of the container terminal operators' employee can lead to active participation in organizational citizenship behavior through the expansion of educational compensatory support. Third, among the organizational support of container terminal operators, emotional support and educational compensatory support were found to have a partial moderating effect on the relationship between organizational trust and organizational citizenship behavior." Emotional support has a moderating effect on caring and active participation behaviors in the relationship between trust in the company and organizational citizenship behaviors, and a moderating effect on caring, active participation, and non-complaining behaviors in the relationship between trust in superiors and organizational citizenship behaviors. It was analyzed that there is Compensatory educational support has a moderating effect on altruistic, caring, active participation, and non-complaining behavior in the relationship between trust in the company and organizational citizenship behavior. It was analyzed that there was a moderating effect on active participation and non-complaining behavior. These analysis results mean that members' trust in the company further increases through the container terminal operator's emotional support and educational reward support. As uncertainty grows, it is very important to increase the trust of organizational members in the organization. sense of belonging to the organization, Emotional support that can increase immersion, improvement of work environment, provision of educational opportunities, and education-compensatory support such as a fair compensation system will increase organizational trust and induce effective organizational citizenship behavior to realize sustainable growth of the organization.