• The Korean Journal of Elementary Counseling
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• v.9 no.1
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• pp.59-74
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• 2010

The purpose of this study is to understand traditional values, attitudes, the methods of expression and to develop Korean-style counseling method through the life and philosophy of Yeonam Park Ji Won. This study found the value of counseling in the life and philosophy of Yeonam Park Ji Won and extracted the counseling elements. Finally, this study systematized them as the counselor's good attitude, the counselor's ability for human relationships and the counseling strategy for helping other people. The counselor's attitude which we can learn from Yeonam is to give a deep impression, to converse making other's thought to expand, to initiate other people into the way of enjoying life, to scold for other's desirable change and growth, to use various cautionary topic, to make use of a good sense of humor, to make use of a creative methods, to make other people to mature in their ability. It is meaningful that this study systematized the counselor's good attitude and counseling strategy which are able to be used in modern counseling through the life and philosophy of Yeonam. In the future, it can be developed into more worthy counseling knowledge which can be used in reality through continuous study and verification.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.05a
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• pp.676-677
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• 2023

본 논문은 상담 직업 분야에 인공지능 기술을 도입했을 때의 사례를 분석하고 상담직업의 발전방안을 제시한다. 상담 직업의 역할과 중요성을 살펴보고, 상담을 할 때 심리적인 요인으로 원활한 상담 진행이 어려웠던 부분에 인공지능 기술을 도입하는 방안을 제시한다. 인공지능 기술을 도입했을 때 상담사의 심리적인 요소에 소비되었던 비용은 줄이고 기존 상담 데이터 분석을 통한 상담 전략 수립에 도움을 주는 등의 상담도구를 발전시키는 방안을 수립하여 인공지능 기술을 통해 상담 직업이 어떻게 발전될 수 있는지 살펴본다.

• Journal of Digital Contents Society
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• v.9 no.3
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• pp.379-388
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• 2008

This paper is to redefine the concept of Cyber Career Counseling Activation(=C-C-C-A) and verify the effects of the factors affecting the C-C-C-A at Korean academic high school level in Kyunggi Province. In this research, we hypothesize that the three independent variables increase the effects of Cyber Career Counseling Activation.. To discuss the hypothesis, we analyzed survey data of 322 students who had taken Cyber Career Counseling in December 2007 based on Structural Equation Model. The results are as follows: First, the three crucial factors(Expanding C-C-C Opportunities, Improving C-C-C Service, Establishing C-C-C Service System) increase the C-C-C-A effectiveness. Second, as a result of Confirmatory Factor Analysis(CFA), the goodness of fit indices(GFI, AGFI, CFI, RMSEA) demonstrate statistical significance and fitness of the C-C-C-A Model. Therefore, the outcomes show that the three factors are the significant ones of Cyber Career Counseling Activation Model.

• RED RIBBON
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• s.16
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• pp.10-13
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• 1997

상담은 '심리적 고통으로부터 벗어나 마음의 평화를 얻고자 하는 인간의 기본적인 욕구를 해결해주는 것'이라고 한다. 따라서 에이즈 상담은 에이즈에 대한 막연한 두려움과 공포를 지닌 피상담자와 자신이 에이즈에 감염되었을 지도 모른다는 심리적 고통 속에 있는 피상담자에게 필요한 정보나 도움을 줌으로써 이들의 고통을 덜어주는 것이라 생각한다. 또한 상담과정을 통해서 정확한 정보를 주고 에이즈에 대한 전반적인 교육을 함으로써 에이즈 예방효과도 얻을 수 있는 것이 에이즈상담의 궁극적인 목적이라 할 수 있다. 이러한 목적을 실현시킬 수 있는 에이즈 상담요원 양성을 위해서는 어떤 요소가 고려되어야 하며, 피상담자가 상담하고자 하는 내용에 효과적으로 대응하기 이해서는 어떤 교육내용으로 구성되어야 하는가에 대해 관련 기관에서 실시했던 에이즈교육 및 전문상담과정 현황을 소개하고 끝으로 발표자가 생각하는 에이즈 상담교육 내용 안을 자료로 제시하고자 한다.

• The Journal of the Korea Contents Association
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• v.19 no.4
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• pp.12-29
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• 2019

The purpose of this study is to develop the scenario for implementation of the rule-based counseling chatbot and to verify its usefulness. For this purpose, counseling scenario for exploring problems triggering depression and establishing early counseling relationships was built and user evaluations for the rule-base counseling chatbot were conducted on 10 counseling psychologists. As a result, clear counseling structuring, appropriate use of selective and narrative responses, and active listening were identified as important components of counseling chatbot. To the next step, the usefulness of counseling chatbot developed in the previous step was examined with 78 college students. As a result, active listening was found to be an important factor in improving user satisfaction and positive mood change. In addition, through qualitative analysis of user evaluation, the unique advantages of counseling chatbot were identified and the limitations of counseling chatbot that should be overcome were identified. Based on the results of the study, the implications of the study and suggestions for future research were discussed.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1999.12a
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• pp.381-409
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• 1999

고객상담센터 또는 Call Center(콜센터)는 기업조직상 고객과의 최일선 접점에 위치하여 고객만족 경영의 중추적인 역할인 대고객 communication이라는 막중한 임무를 담당함에도 불구하고, 우리나라학계 뿐만이 아니라, 미국의 학계에서도 연구가 빈약한 분야이기 때문에 연구의 필요성이 강력히 요청되는 분야이다. 2) 본 연구는 지금까지 고객의 요구에 대응하기 위하여 임기응변적으로 설계 및 운영하여 온 우리나라의 고객상담센터, 특히, 전화고객상담 센터(Call Center)의 효율향상을 위한 경영개선 노력을 위한 “리엔지니어링 전략”에 관한 탐색적 연구다. 연구방법으로서는 문헌(주로 미국) 및 미국의 call center 실태조사 자료를 우리나라의 자료와 비교하여 리엔지니어링의 대상을 탐색하는, 소위 선진지역과의 벤치마킹(benchmarking) 방법을 택하였다. 구체적으로, 본 연구는 콜센터의 효율적인 운영을 위한 주요 구성요소인 인적요소 및 기술적 요소 등을 연구한다. 본 연구는 콜센터 리엔지니어링분야의 문헌을 체계적으로 고찰하였으며 특히 미국의 콜센터와 직접적인(head-to-head) 비교를 처음 시도했다는 점에서 이 분야의 향후 연구에 공헌을 할 수 있다고 믿는다. 또한 이연구의 결과는 우리나라 콜센터 관련 기업실무자들이 리엔지니어링을 추진하는데 중요한 참고자료로 이용할 수 있으며 특히, 관련 software 및 hardware의 설계와 개발에 중요한 방향제시를 할 수 있으리라 기대한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2002.04b
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• pp.1017-1020
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• 2002

학교교육에서 가장 필요한 요소인 상담을 온라인 상에서 가능하게 한 본 시스템은 웹상에서 사용 가능한 상담시스템으로 홈페이지를 통해 간단히 사용할 수 있으며, 1:1상담, 음성상담, 화상상담 등의 기본적인 상담 외에 인터넷 감시 기능을 통해 학생들의 불건전 사이트 접속을 막을 수 있는 특징이 있다. 또한 학생, 교사, 학부모간의 원활한 의사소통을 통해 학생에게는 보람있는 학교생활을, 교사와 학부모에게는 학생에 대한 올바른 이해를, 교사에게는 학생지도의 자신감과 사명감을 심어 줄 수 있는 특징이 있다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2022.05a
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• pp.266-269
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• 2022

As the emotional problems experienced by modern people after COVID-19 have increased, the burden on clients due to negative perceptions of psychological counseling and physical limitations is still high. Therefore, this study proposes a virtual counseling platform for effective counseling using the characteristics of people in their 20s who are open to relationships in non-face-to-face relationships. To this end, a survey was conducted for those in their 20s and in-depth interviews with counselors were conducted. After that, a 3D virtual counseling environment was created through Unity to PC-based service. As a result of the study, it was found that the most important factor in counseling in the 20s was the tendency of counselors and an atmosphere without burden, which was closely related to self-opening in counseling. Therefore, it was possible to participate in counseling while looking at the counselor character in a 3D space created in comfortable atmosphere, and various interaction elements with the counselor were provided during counseling. The significance of this study aims to promote self-openness of clients in their 20s and actively participate in counseling. This is expected to greatly help improve psychological problems through smooth counseling.

• The Korean Journal of Elementary Counseling
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• v.10 no.1
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• pp.77-94
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• 2011

The purpose of this study was to think about 'the nature of the mind' through the extraction of contents related to the 'mind' which is contained in "Non-eo(the Analects of Confucius)" and to devise a 'Non-Eo' counseling program intended for elementary school students by finding out counseling elements related to the growth of the mind. The 'Non-Eo' counseling program developed in this study was 10 lessons of forty minutes each and divided the group counseling procedure into three phases as introduction, progress, and wrap-up. The subjects of this study were 40 elementary school students in upper grades in a specific county: 20 students in the control and experimental group respectively. The 'Non-Eo' counseling program was applied to the experimental group twice a week for five weeks and it was not applied to the control group. Two measurement tools were used in order to verify the effects: the self-esteem measurement test adopted by Gong, Tae-Su(1998) which was originated from the selfesteem measurement test for children developed by Coopersmith(1967) and the friendship measure test adopted by Jo, Seong-rye(2001) which originated from the friendship measure test developed by Furman and Bierman(1983). The results were as follows; Firstly, there was a significant difference between the growth of self-esteem of the students in the experimental group and that in the control group; in general, the p-value of the experimental group was .032. Secondly, there was a significant difference between the growth of friendship of the students in the experimental group and that in the control group; in general, the p-value of the experimental group was .046. The fact that this study carried out a new counselling approach called 'Non-Eo' counseling based on the contents related to 'the growth of the mind' in "Non-eo" is of great significance.

• The Journal of the Korea Contents Association
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• v.21 no.7
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• pp.144-156
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• 2021

This study was conducted to explore important factors to consider when designing voice-based psychological counseling agents amid the increasing use of conversational agents in counseling and psychotherapy. 48 participants selected their preferred agent's voice among four types (young women and men, middle-aged women and men) and had a conversation with a psychological counseling agent. They also evaluated the reasons for voice selection, mood changes, perception of the agent's characteristics, and counseling outcomes. As a results, the agent's voice type selected according to the user's gender was not statistically significant. However, the qualitative analysis showed 'comfort' of the voice was an important factor. Next, the user's mood improved significantly after the conversation with the agent, which confirmed the intervention effect. Finally, it was found that expertness and attractiveness perceptions toward the agent contributed to the counseling outcomes. The implications of the study and suggestions for future research were discussed.