• Korean Journal of Social Welfare
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• v.35
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• pp.375-397
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• 1998

This study is to develop welfare programs based on the characteristics of middle-or-old-aged woman workers in manufacturing industry. 7cities and 2 counties in Kyunggi-Do were selected. for survey considering their accessibility. Total 471 woman workers were interviewed personally and the data has been analyzed using SPSS. First, the findings show that their family structure is characterized by nuclear family and they have school-aged children who need someone else's care, therefore they need child related services to help them such as after school care. Second, they have few welfare facilities in their work and they have never tried to find any outside their work. Thus, it is necessary to prepare welfare programs in their working place. The welfare programs they need most are discount stores, medical service, counseling service, and so on. In conclusion, the welfare needs of woman workers cannot be thought without considering family structure of woman workers, the degree of welfare facilities in the work, and their welfare needs.

• Journal of the Korea Society of Computer and Information
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• v.27 no.11
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• pp.57-66
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• 2022

In this paper, we propose a legal document search method that uses the Sentence-BERT model. The general public who wants to use the legal search service has difficulty searching for relevant precedents due to a lack of understanding of legal terms and structures. In addition, the existing keyword and text mining-based legal search methods have their limits in yielding quality search results for two reasons: they lack information on the context of the judgment, and they fail to discern homonyms and polysemies. As a result, the accuracy of the legal document search results is often unsatisfactory or skeptical. To this end, This paper aims to improve the efficacy of the general public's legal search in the Supreme Court precedent and Legal Aid Counseling case database. The Sentence-BERT model embeds contextual information on precedents and counseling data, which better preserves the integrity of relevant meaning in phrases or sentences. Our initial research has shown that the Sentence-BERT search method yields higher accuracy than the Doc2Vec or TF-IDF search methods.

• Journal of Information Technology Services
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• v.13 no.1
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• pp.87-101
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• 2014

This paper is a study on information Quality of Domestic Call Center Information System; recognized the importance of information quality and analyzed the impact on use and satisfaction of users following information quality which is a success element and ultimately the impact on user's performance by expanding information quality evaluating model by Jeong-Woo Lee et al.(2003) who reflected domestic special corporate culture based on information system success model by DeLone and McLean(2003). This is meaningful in providing theoretical foundation for efficient information quality supply and building quality management system at call center in future and provides hints to be considered in raising understanding of consultants on provided information and arranging ground that can utilize it in a timely manner.

• Journal of Information Technology Services
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• v.4 no.1
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• pp.141-148
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• 2005

The importance of education is greatly emphasized in the IT era. However, teachers have to deal with teaching work as well as increasing non-educationalchores. One of those chores is student counseling. Nowadays, teachers have considerable difficulty in consulting students because they cannot visit their home and don't have enough information on students. Furthermore, students are not willing to participate in school counseling since they think school counseling is not of much help and is just time-consuming. Most of the current school counseling is focused on matters related to entrance into a school of higher grade such as choice of college. But, students need counseling on matters regarding their ordinary life. This paper suggests a web-based student-counseling system that may solve this problem. The paper identifies core requirements for the web-based student-counseling system, discusses its design and implementation and shows it is more effective than the current ordinary school counseling by experimenting on a group of students with this system.

• Journal of The Korean Association of Information Education
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• v.2 no.2
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• pp.239-244
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• 1998

The ONCHO system described in this paper is the Primary School Education System Based-on Web Database in order to offer the diverse primary school education services. The main purpose of ONCHO system is to share eduacational learing data of primary school eduacation, to exchange letters, and to evaluate learning contents.

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.365-368
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• 2009

고속 인터넷 망 구축과 멀티미디어 통신 수요의 증가에 따라 VoIP는 기존의 PSTN 망의 대체 혹은 확장 기술로서 지속적으로 검증되어 왔다. 음성 데이터 처리 규약들 중 SIP는 다른 규약에 비해 신호 처리 단계가 간단하기 때문에 이를 기반으로 RTP를 활용하여 음성 통신 시스템을 구축하는 사례가 늘어나고 있다. 그러나 RTP의 특성상 패킷을 처리할 때마다 복원 과정이 필요하며, 다중 세션으로 통신이 발생할 경우 전체 패킷들의 관리가 복잡해지므로 이들 간에 혼선 없이 데이터를 처리 및 유지할 수 있는 방법론이 요구된다. 본 논문에서는 SIP 기반의 IP 전화를 통해서 고객과 상담원 간의 통화 이벤트가 발생하는 일반 콜센터 환경에서 RTP 음성 데이터를 처리하는 다중 세션 어플리케이션의 구축 사례를 제시한다. 구현한 시스템은 IP 전화에서 발생하는 통화 내역을 통합 스위치 서버에서 포트 미러링하여 녹취 및 녹음 서버로 전송하며, 전송된 패킷 정보들의 세션이 유지되고 있는 동안 음성 데이터를 실시간으로 모니터링한다.

• Journal of Information Technology Services
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• v.21 no.2
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• pp.127-143
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• 2022

In this study, a usability evaluation tool was developed for "ICANDUINO", a VR-based mobile application for maker education, and usability evaluation was conducted with a heuristic survey method for experts. The usability evaluation tool was derived through literature review and validated by two experts. It consisted of seven domains (effectiveness, efficiency, satisfaction, learnability, memorability, error, and cognitive load) and twenty-five sub-items. As a result of the usability evaluation conducted for six experts, it received the highest score in the domain of efficiency and the lowest score in the domain of error. The improvements of ICANDUINO were derived by analyzing the qualitative opinions of experts in each of the four stages (training, coding, tinkering, and testing) of making. the results of this study can be used as a guideline when evaluating the usability of a mobile app for education.

• The Journal of Korean Institute for Practical Engineering Education
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• v.4 no.1
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• pp.132-139
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• 2012

In private employment service, providing employment information for job seeker and recruiter, providing information on job, job map, and providing vocational training and development have been paid attention. Particularly, it needs to train the employees, working at private employment service agencies. The purpose of the study was to examine the current trends of private employment service, service employees, and their training status. In the result, we suggest that it needs to manage the quality of service employees' qualification, to initiate the accreditation program for their expertise, and set up an institutions for training them. In addition, providing a program of supervision for employees, considering a set up of an mutual aid association among themselves, and developing specialized training programs.

• Korean Journal of Social Welfare
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• v.54
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• pp.273-294
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• 2003

The outcome of study has shown that team approach in case management in the community welfare center has shown a fair amount of effectiveness in increasing the quality of life for the elderly. 30 elderly people who had complex difficulties in life were selected and given case management for a 6 month period. The student volunteers supervised by a case manager visited the clients once a week and arranged a series of community resources following assessment of the clients' needs. A group of professionals active in the community was invited for supervision. Compared to the clients in the comparison group, those clients who case management showed the increase in the quality of life and life satisfaction scale. The results of the study suggest that face-to-face service for the elderly is one important factor for successful case management intervention. Also, a team approach in case management utilizing professionals and volunteers can be useful for the case manager in the community welfare center who is overwhelmed with too many case loads.

• Proceedings of the Korean Information Science Society Conference
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• 2005.11a
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• pp.898-900
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• 2005

초고속 통신망의 확대 적용으로 인터넷의 빠른 성장과 함께 음성과 비디오 그리고 데이터를 통합하고자 하는 노력이 시도 되고 있다. VoIP(Voice over IP)는 IP를 이용하여 음성과 데이터를 패킷 형태로 통합하여 실시간으로 전송하는 기술이다[1]. 패킷 네트워크에서 VoIP 시그널링 기술을 이용하면 망 자원의 효율적 이용 및 PSTN에 가까운 음질 그리고 인터넷과 연계한 다양한 음성서비스 지원(H.323, SIP, MGCP 등 다양한 신호처리 지원)이 가능하다. 본 논문에서는 VoIP망에서 IP기반 녹취 시스템을 설계 및 구현한다. 녹취 시스템은 고객과 상담원의 통화 내용을 자동으로 녹음하여 보관함으로써 고객의 요구사항을 명확히 파악할 수 있으며 녹취 데이터의 통계 자료 제공으로 효율적인 관리가 지원되고 선택 녹취, 스케줄링 녹취, 상담원의 평가 자료를 제공하여 고객 관리의 질적인 향상을 지원한다. 본 논문의 녹취 시스템은 고객과의 통화 내용을 녹취하여 서버의 녹취 DB에 저장하여 관리하는 녹취 시스템으로 모든 네트워크 환경에서 사용할 수 있으며 CTI와 연동하여 효율적이고 체계적인 녹취 시스템 구국이 가능하다.