• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.20 no.4
• /
• pp.177-188
• /
• 2019

Emotional labor is the process of regulating feelings or emotions and expressing them in the way that fulfill job requirement. There have been many studies about characteristics or related variables of service workers' emotional labor, but are few studies comparing emotional labor between service workers and non-service workers. Therefore we are to examine the differences of emotional labor among the different types of workers. And as depression and lowered quality of life are well known negative consequences of emotional labor, we also intend to study the relationship between depression, quality of life, and emotional labor. Data were collected from 125 sales workers, and 186 cyber university full time students. And as to assure the student participants to be non-service workers, we limited the participant job as administrator, soldier or housewife. To compare differences of groups, one-way ANOVA was performed with Fisher's LSD as post hoc comparison. On overload in customer reception, service workers showed significantly higher scores, and on demand of emotional regulation/emotional dissonance/depression, both service workers and housewives showed significantly higher scores. Also analysis of multiple regression was performed, and the result showed that, emotional dissonance increased depression but decreased quality of life, while support/care increased quality of life, but decreased depression. With the result, implications and limitations of this study were discussed.

• The Journal of the Convergence on Culture Technology
• /
• v.8 no.6
• /
• pp.479-486
• /
• 2022

Midlife is a critical time when people look back on their life and evaluate it from current state. In middle age, there is a satisfaction with achievement and a sense of crisis between reality and expectation. Research on pastoral counseling in the middle age to minimize problems and conflicts that occur in the transition period of crisis or opportunity is meaningful. Based on biblical principles, pastoral counseling should be able to help the client's needs and development tasks to be reproduced into a meaningful life on the basic premise of a realistic meeting with God. Therefore, through a literature review, the developmental views of Jung, Ericsson, Levinson, and the pioneers of middle-aged research, were examined. From this realistic point of view, the integration of pastoral counseling and reality therapy is considered to be very useful by allowing the harmony of internal dialogue and behavior to start together through the feasible realistic behavior and responsibility of one's choice. Insights on oneself and specific counseling methods of realistic therapy will present a new type of counseling through integration with pastoral counseling. Therefore after examining the theoretical background and characteristics of reality therapy, we intend to help overcome the middle-aged crisis through the meeting pastoral counseling and reality therapy.

• Digital Contents
• /
• no.6 s.73
• /
• pp.32-34
• /
• 1999

nvst.com은 기업가, 상담자, 투자자를 위한 온라인 회합 장소로서 이들의 서비스와 투자 기회를 늘리고 서로에게 유리한 거래가 이루어지도록 하기 위해 만들어졌다. 현재 이 공동체에서 만들어져 nvst.com에서 이용할 수 있는 두개의 데이터베이스는 콘택트 데이터베이스(Contact Database)와 투자 기회 데이터베이스(Investment Opportunities Database)이다.

• 발명특허
• /
• v.31 no.1 s.355
• /
• pp.21-25
• /
• 2006

공익변리사 특허상담 서비스 확대 운영/ 특허청 연수원, IP분야 민간인 및 학생 교육프로그램 발표/ 2006년도 변리사 실무수습 실시/ “짝퉁”신고 최고 천만원 포상/ 상표 출원, 누구나 쉽게 할 수 있다./ 디자인 권리화가 저조한 한국 디자인업계

• Journal of Hospice and Palliative Care
• /
• v.12 no.1
• /
• pp.5-13
• /
• 2009

Purpose: This exploratory study was undertaken to analyze the information needs of family members of terminal cancer patients, collected through the telephone counselling service by National Cancer Information Center. Methods: The study included 113 family members of terminal cancer patients who had enrolled at the National Cancer Information Center for the period from June, 2007 through March, 2008 and had agreed to the survey. Results: The subjects (n=113) consisted of grown-up children (n=82) and spouses (n=8) of patients'. Those in their 40's (n=40) and 30's (n=36) accounted for the majority of the sample. The questions raised most were about the information on treatment methods (n=117), management of terminal cancer patients (n=46), terminal cancer patients' life (n=27), deathbed and prediction of remaining life (n=18), hospitalization (n=16), and financial support (n=15). Most of the subjects were satisfied with the telephone counseling services, and 69% of the subjects had come to know about the telephone counseling service via Internet, and 10.6% of them stated that the PR for the service was poor. Conclusion: It is deemed essential for the government to use the mass media for PR of the hospice services, since family members of terminal cancer patients' are less aware of the hospice conducive to enhancement of patients' remaining quality of life, being involued too deeply in their treatment.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.21 no.8
• /
• pp.256-266
• /
• 2020

This study examined whether the counselor's attitude or counselor's environment is more important in enhancing the satisfaction with counseling among military servicemen, who are non-voluntary clients of the counselor. This study was conducted on 488 military servicemen living in military barracks. These participants were interviewed using questionnaires, and the data were analyzed using SPSS 23.0 and AMOS 23.0. The findings of this study were as follows. First, the empathetic understanding, openness, extroverted attitude, self-exposure, and instructions, which were the sub-elements of the attitude of the counselor, all had a significant positive impact on the satisfaction with the counselor. Second, the environmental factors of the counselor, namely accessibility, visual attractiveness, cleanliness, convenience, and comfort, all had a significant positive impact on satisfaction. Third, verification of the differences in the satisfaction with the counselor, attitude of the counselor, and the environment of the counselor, depending on the rank of the military servicemen, showed a significant difference in every aspect except for the sub-element of self-exposure.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2008.08a
• /
• pp.187-192
• /
• 2008

최근 자신의 건강에 대한 관심이 고조되고 있는 반면, 현재 대부분 On-line에서 제공되는 진단 서비스 시스템은 질병 명을 이용하여 질병에 대한 처방이나 민간요법 등을 제시하고 있다. 이에 질병에 대해 전문지식이 부족한 일반인들이 이용하기에는 어려움이 있다. 따라서 본 논문에서는 On-line에서 퍼지 ART 알고리즘을 이용하여 사용자가 제시한 증상을 바탕으로 이미 학습되어진 질병의 증상과 비교하여 신경망을 통해 유사도가 높은 상위 3개의 질병을 도출한다. 도출된 질병에 대해 질병의 전체적인 증상과 동의보감에서 제시한 민간요법을 결과로 출력한다. 질병 데이터베이스는 서울대학교에서 교육용으로 출판한 가정의학(家庭醫學)을 기초로 동의보감과 한방의학백과서적을 통해 한의학 전문의의 검증을 거쳐 생성하였다. 그리고 본 시스템은 전문의의 상담시스템을 지원한다. 전문의의 상담시스템을 이용하여 자택 및 직장에서 편리하게 전문의의 진료와 소견을 받을 수 있도록 하였다. 전문의 상담 시스템은 전문의가 서버에 접속한 상태에서 사용자의 진로 신청으로 연결되며, 텍스트 데이터 및 기존의 진료기록이 있다면 이를 기반으로 전문의의 진단을 유도하도록 한다. 제안된 한방 자가 진단 시스템을 한의학 전문의가 분석한 결과 기존의 질병 진단 시스템 보다 일반성이 개선된 것을 확인하였다.

• The Journal of the Korea Contents Association
• /
• v.15 no.10
• /
• pp.193-204
• /
• 2015

This study investigated how the ageism of geriatric care helpers influenced on elder abuse during their long-term care service for elderly, and analyzed the mediating effects of counselling from public organizations on the causal relationship between ageism and elder abuse. The data used in this study was collected from 627 of care helpers working at elderly long-term care institutions in Gyeongsangnam-do Province, using structured survey(or questionnaire), and analyzed by Baron and Kenny(1986)'s multiple regression method. Ageism has a meaningful influence on elder abuse and counselling from public organizations has meaningful mediating effect on the relationship between ageism and elder abuse. These results show that elder abuse according to ageism can be improved by counselling from public organizations and It presents some practical implications for ageism and counselling from public organizations.

• The Journal of the Korea Contents Association
• /
• v.18 no.5
• /
• pp.319-329
• /
• 2018

With rapid development of technology for strong AI chatbot, the role of chatbot has been extended from conducting simple tasks to being a friend or counsellor. For this newly emerging purpose of chatbot, endowment of personality is important to make the chatbot regarded as a human being. Nevertheless I found that there are few guides about it. Thus, this study identifies the proper personality of chatbot depending on the purpose of services and user types. The purposes of chatbot services are divided into three types such as leisure-time, counselling, and task. The DISC theory is used for categorizing personality, which consists of 4 types such as dominance(D), inducement(I), submission(S), and compliance(C). An interview and survey were conducted to investigate the preferred personality of chatbot and contents for leisure-time. As results, people tend to prefer people-oriented types such as I, S for their leisure time, task-oriented types such as D,C for their task, and slow types such as C,S for counselling. Women prone to prefer neutral gender except for counselling and men tend to prefer female in all chatbot services. Preferred chatbot age is either same or younger age for leisure-time, same or older for counselling, and 30's for tasks. Preferred contents for leisure-time are mostly recent information but many 20's want fun contents and 50-70's want emphatic conversation. 30-50's want honorific but 20's and 60-70's don't care. The research results useful guide on proper personality of AI chatbot for each purpose of its service.

• The Korean Journal of Financial Studies
• /
• v.9 no.1
• /
• pp.269-285
• /
• 2003

본 연구에서는 PFMS 이용자들의 만족도를 파악하여 국내 PFMS 서비스의 효율적 운용방안을 모색하는 것을 연구의 목적으로 하였다. 연구 결과로 도출한 PFMS 서비스의 효율적 운용방안을 요약하면 다음과 같다. 첫째, 수수료의 절감 효과나 시판의 제약을 극복한 금융거래의 신속성 등의 측면에서의 다른 모델들과의 차별화를 통한 경쟁력을 확보하여야 한다. 둘째, 기본적으로 만족도가 가장 낮게 나타난 고객상담 서비스와 개인에 대한 맞춤정보의 서비스 등에 대한 개선이 이루어져야 한다. 셋째, 현재 주로 이용되고 있는 채널이 카드채널과 은행채널이므로 이 채널들에서 제공되는 서비스의 품질 향상이 이루어져야 할 것이다. 넷째, 서비스 주 이용 연령층인 20대$\sim$30대의 기호에 맞는 금융상품의 개발이나 금융부문 이외의 서비스들과의 제휴 전략을 통한 시장유인의 도입이 적극적으로 요구된다.