• Title/Summary/Keyword: 상담만족

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Comparison of Related Influencing Factors on Medical Services Satisfaction between General Dental Patients and Orthodontic Patients (치과 교정치료환자와 일반치료환자의 의료서비스 만족도 관련요인)

  • Lee, Dong-Geon;Han, Sam-Sung;Yoo, Wang-Keun
    • The Journal of the Korea Contents Association
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    • v.18 no.6
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    • pp.257-266
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    • 2018
  • This study was carried out to examine comparison of relating influencing factors on medical service satisfaction between general dental patients and orthodontic patients and to improve quality of the medical services by the treatment type of the visit. The data were collected from 421 patients who visited dental clinics and hospitals in Daegu and Gyeongbuk region, using self-administered questionnaire for the period from Sep 1 to Sep 30, 2015. The multiple regression showed that the medical staff and medical fee were common statistically significant independent variables to influence service satisfaction in both groups, however, fear in the treatment was added to statistically significant variables in only the orthodontic patients. Therefore, based on the provision of high - quality medical services and adequate medical care for patients' satisfaction, comprehensive plans including tailor-made counseling management and reducing the fear of dental treatment for general dental patients should be needed.

Validation study of the Korean version of self-compassion scale - focusing on correctional workers (한국판 자기-자비척도 타당화 연구 - 교정시설 종사자를 대상으로)

  • Kim, Hyun-Jin;Kim, Min
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.8
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    • pp.321-330
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    • 2019
  • This study was conducted to investigate the reliability and validity of the Korean self-compassion scale using data from 312 correctional workers. To validate the self-compassion scale using the collected data, correlational analysis, exploratory and confirmatory factor analysis were applied. To explore relationships between the self-compassion scale and related instruments, five instruments were used (the Korean occupational stress scale, the center for epidemiological studies depression scale, the Maslach burnout inventory scale, perceived stress scale, and the satisfaction with life scale). The results showed that the collected data better fit the 6-factor model than the 3-factor and 2-factor models. There were statistically significant relationships between the self-compassion scale and five other scales. These results suggest that the self-compassion scale is a good instrument to examine risk factors that can remain during continuous stress situations and to explore protective factors that can maintain the therapeutic relationship. The implications of this study and future research directions were also discussed.

Factors Affecting Dental Hygiene Students' Happiness Index (일부 치위생학과 학생들의 행복지수에 미치는 영향요인)

  • Sung, Jeong Hee;Yoo, Su Min;Choi, Gil bok
    • The Journal of the Convergence on Culture Technology
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    • v.4 no.4
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    • pp.181-186
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    • 2018
  • The purpose of this study is to provide students with basic information about the stress of the national examination and the stress of the students who have difficulties in school life and the development of counseling and education program for satisfactory academic life. The survey of the 213 students of dental hygiene departments in Chungcheong, Gyungsang region was carried out. As a result of SPSS 3.0 analysis, the index of happiness Satisfaction was the highest points. Happiness index showed statistically significant difference in gender, personality, friendship, academic achievement, pocket money satisfaction, and health status. There was statistically significant difference between the major and the major in satisfaction, personality, friendship, motivation, and power status, and happiness index and major satisfaction were statistically significant.

Affecting Factors of Self-efficacy and Clinical Practice Satisfaction on Career Attitude Maturity in Nursing Students (간호대학생의 자기효능감과 임상실습만족도가 진로태도성숙도에 주는 영향)

  • Shin, Seung-Ok
    • Journal of Convergence for Information Technology
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    • v.8 no.6
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    • pp.85-91
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    • 2018
  • The purpose of this study to investigate the effects of self-efficacy and clinical practice satisfaction among nursing students and to provide counseling and guidance for nursing. There are 121 nursing students 4th grade students who accomplished all clinical practices cited one specific location. Collected data were analyzed using Pearson's correlation and Multiple regression. The results shown by the study were shown to be positively correlated. The results of the study were clinical practice satisfaction 13.3%(${\beta}=.248$) and self-efficacy 38.6%(${\beta}=.570$), respectively. A total of 44% were the factors affecting the career attitude maturity. Therefore, it is necessary to develop a curriculum to enhance the self-efficacy of nursing students and to improve the satisfaction of clinical practice.

Effect of Military Officer's Ethical Disposition and Perceived Work Environment on Organizational Security Policy Compliance (군장교의 윤리적 성향과 업무환경 지각이 조직의 보안정책준수에 미치는 영향)

  • Bora Kim;Kisoo Seong;Beomsoo Kim
    • Information Systems Review
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    • v.22 no.3
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    • pp.31-58
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    • 2020
  • Based on the social control theory, this study intends to find out the influential factors of organizational members' information security policy compliance (ISPC). Survey data from 195 military officers were analyzed to examine the effect of ethical disposition (morality, responsibility, the perceived value of ethical education) and perceived work environment (relationships with supervisors, overwork, and pay satisfaction) on ISPC attitude, ISPC intention, and turnover intention. The results of partial least squares structural equation modeling (PLS-SEM) show that ethical dispositions affect ISPC attitude and that work environments (except for pay satisfaction) affect turnover intention. In addition, ISPC attitude significantly mediates relations between ethical disposition and ISPC intention, between relationships with supervisors and ISPC intention, and between turnover intention and ISPC intention. These findings suggest that ethical disposition factors can predict an individual's security awareness level, and the ISPC attitude is a significant variable in the organizational security context.

The Influence of Elderly Stress upon Life Satisfaction - Focused on mediating effects of leisure activities participation - (노인의 스트레스가 생활만족도에 미치는 영향 - 여가활동 참여의 매개효과를 중심으로 -)

  • Kim, Eun-Hye
    • Industry Promotion Research
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    • v.9 no.1
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    • pp.133-148
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    • 2024
  • The purpose of this study was to verify the influence of stress upon life satisfaction and the mediating effects of leisure activities participation in terms of this relationship. The results of this study are as follows. First, out of the elderly stress, the family stress, economic stress and health issues stress had a significant negative effect on life satisfaction. Second, out of the elderly stress, the family stress, economic stress and health issues stress had a significant negative effect on leisure activities participation. Third, the leisure activities participation had a meaningful positive impact on life satisfaction. Lastly, the leisure activities participation appeared to have a significant mediation effect in the influential relationship between elderly stress and life satisfaction. Through the results of this study, the leisure activities participation was indicated to mediate the influential relationship between elderly stress and life satisfaction, thereby having been able to be confirmed significance as alternative resource. Hence, the elderly's leisure activities participation alleviates a negative impact on stress, thereby seeming to be likely capable of being used as an intervention measure to improve elderly people's life satisfaction.

The Effect of Family-Centered Coaching Based on Sensory Integration on the Performance of Children with Autism Spectrum Disorder (감각통합 기반의 가족중심코칭이 자폐스펙트럼장애 아동의 작업수행에 미치는 효과)

  • Kim, Yoon-Sung;Kim, Kyeong-Mi;Chang, Moon-Young;Hong, So Young
    • The Journal of Korean Academy of Sensory Integration
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    • v.19 no.2
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    • pp.12-25
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    • 2021
  • Objective : This study explored the effects of family-centered coaching using a sensory integration-based approach on the levels of performance and satisfaction for children with autism spectrum disorder (ASD). Methods : From April 16, 2020 to August 6, 2020, participants included 10 children with ASD, between the ages of three to six who met the inclusion criteria, and their guardians. I used the Canadian Occupational Performance Measure (COPM) to evaluate the children's levels of performance and satisfaction and the Goal Attainment Scaling (GAS) to evaluate their occupational performance. The experimental group (n=5) continued the sensory integration therapy while receiving their personalized family-centered coaching training for 60 minutes per week. This continued for four weeks via home visits and video calls. The control group (n=5) also continued to receive the sensory integration therapy while receiving sensory integration-based general counseling in relation to activity objectives. Results : Statistically significant differences were found in the scores of COPM performance and satisfaction and the GAS scores between the experimental group and the control group, before and after the intervention (p<.05). Statistically significant differences were found in score changes in COPM and GAS, between the two groups (p<.05). Cohen's d also showed a big effect size on the scores of COPM satisfaction (d=2.768) and the GAS scores (d=2.786). Conclusion : This study demonstrated that the sensory integration-based, family-centered coaching had more positive effects on the level of performance and satisfaction of children with ASD, than general counseling.

Service Quality of Dental Institutes Measured by SERVQUAL Model and Intention to Re-visit (SERVQUAL 모형으로 측정한 일부 치과의원의 서비스 질과 재이용의도)

  • Jun, Mee-Jin;Noh, Eun-Kyung
    • Journal of dental hygiene science
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    • v.10 no.1
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    • pp.55-61
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    • 2010
  • The main purpose of this study was to identify the service quality of some dental clinics located in Gwangju and find an association between service quality and patient's intention to re-visit the same dental clinic. The search objects were 197 patients from five dental clinics, and data collected by self-administered questionnaire which was composed general characteristics, characteristics relating to visit of clinics, quality of service, patients satisfaction and intentions to re-visit. The used statistical analysis to find the association between quality of service and intention to re-visit was multiple regression analysis. This study looked at relations between quality of dental service, service satisfaction and intentions to visit again, and found that quality of service including six service areas had a statistically significant positive correlations with satisfaction and intentions of re-visit. When this study conducted a multiple regression analysis to identify variables that influence intentions of re-visit, it found that patients revisited the dental clinic only when quality of service was included. In conclusion, quality of service evaluated by patients influenced on their intention of re-visit and especially. Therefore, this study concludes that improvement in satisfaction and intentions of re-visit relies on Accessibility, that is, providing of medical information, consultant telephone, how delivery the dental medical system is. Service quality of dental institutes measured by SERVQUAL model and intention to re-visit.

A Study on Empowerment Perception Level and Job Satisfaction of Dental Hygienists (치과위생사의 임파워먼트 지각수준과 직무만족에 관한 연구)

  • Shin, Seon-haeng
    • Journal of dental hygiene science
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    • v.11 no.5
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    • pp.437-444
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    • 2011
  • This study was conducted to collect the basic data to provide for the purpose of the development of dental field. This research is to find the relationship between the empowerment perception level and job satisfaction of dental hygienists working in dental clinics and the factors influencing on work achievement in the system of dental clinics. The subjects of the research is some randomly chosen at dental clinics located in Seoul City during the period from March 22 to April 30, 2010, and the sample of 256 female dental hygienists working in the field were recruited as the analysis object group. The following shows the results of this study. 1. The empowerment level of the subjects was 3.63. It is significant statistically that the longer working career or higher annual salary, the higher empowerment level (p<0.05). 2. Dental hygienists who are in charge of education counsel(p<0.01) and who have a permanent job(p<0.05) have higher empowerment level than others. 3. The job satisfaction of the subjects was 3.18. It was significant statistically that the increaser age(p<0.05) or in the journal subscription group, the higher job satisfaction (p<0.001). 4. In regression analysis, meaningfulness, self-determination were proved as a significant factors that is related to the job satisfaction in dental hygienists (p<0.05). This finding shows high job satisfaction in dental hygienists who hold high level of empowerment perception. Therefore, I suggest that the organization of dental clinic needs to improve its capability and efficiency with the efficient manpower management. Particularly, in order to increase job satisfaction, A need exists to develop various kinds of leadership training and educational programs to enhance the empowerment of dental hygienists as professionals through independent decision making and role executions.

An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems (콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • The Journal of Society for e-Business Studies
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    • v.18 no.2
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    • pp.257-277
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    • 2013
  • Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.