• Proceedings of the Korea Technology Innovation Society Conference
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• 2000.05a
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• pp.425-463
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• 2000

본 연구에서는 3단계에 걸쳐 투자하고 있는 초고속 국가망사업에 대해서 과연 사회적으로 경제성을 갖고 있는지 여부를 분석해 보았다. 이를 위하여 첫째, 산업연관모형을 이용하여 초고속 국가망 사업에 투입한 투자액이 유발시킨 부가가치 창출효과와 고용창출효과를 계산하였다. 다음으로 초고속 국가망 사업으로부터 파생되는 초고속 국가망의 기본서비스 수요를 예측하는 방법론을 제시하였다. 셋째, 초고속 국가망으로부터 파생되는 기본서비스 수요 창출로 인하여 향후 2010년까지 얼마만큼의 새로운 부가가치가 창출되고, 새로운 고용이 얼마만큼 창출되는지 여부를 산업연관모형을 통하여 분석하였다. 마지막으로 초고속 국가망 사업에 투자한 총금액에 대비하여 이를 통하여 얻어지는 부가가치창출효과, 고용창출효과 및 수요창출효과 등을 감안하여 과연 초고속 국가망 사업이 얼마만큼 사회적으로 경제성을 지니고 있는지를 계산해 보고자 하였다. 초고속 국가망 사업을 통한 직접적인 유발효과와 부가적인 효과를 모두를 고려하였을 때 예상되는 순수익의 투자수익율은 5439.2%로서 투자액의 54배의 사회적 수익성을 창출한다고 본다. 다음으로 부가가치유발액, 매출이익에 새로운 고용유발로 인한 소득증가분을 감안하여 사회적 수익을 계산하고, 이에 근거하여 경제성 분석을 하면 21,493.3.%와 같이 215배의 사회적 수익성이 창출된다고 계산되어진다. 따라서 간단하게 이익률법에 근거한 초고속국가망 사업에 대한 사회적 편익과 비용에 근거한 경제성 분석을 하면 초고속 국가망 사업은 투자액의 무려 215배의 사회적 편익을 제공하는 것으로 나타났다.

• Management & Information Systems Review
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• v.37 no.2
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• pp.169-185
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• 2018

Customers are not merely responders but rather active value creators. As a result most researches related to customer value creation behavior focus on customer participation behavior and interaction between service provider and customer. This study set the research model to examine the correlation between customer to customer interaction, brand attachment and customer value creation behavior. For this study, the relationship among social support, C-to-C social interaction, similarity, brand attachment, and customer value creation behavior were modelled and used to validate our hypotheses. A path model was verified with structural equation modeling using dataset from survey. Results of this study are summarized as follows. First, this study show the C-to-C social interaction, such as social support, C-to-C social interaction, similarity have effects on brand attachment. Thus, this was statistically significant although dismissed from hypothesis verification. Second, the structural correlation shows brand attachment has positive effect on customer value creation behavior The findings suggest that managers need to identify and pay attention to positive customer to customer interaction in the service encounter so that it influence customer brand attachment and customer value creation behavior which is the competitive advantages of service brand.

• The Journal of the Korea Contents Association
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• v.16 no.5
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• pp.533-547
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• 2016

The goal of this study is to analyze the effect of the working environment of elderly care facility employees on the care service quality and the mediation effect of social support. The results of the research were as follows: First, it has been confirmed that a high level of average monthly salary and the salary satisfaction theref have a positive correlation with an improvement in care service quality in the working environment variables of elderly care facility employees. Second, it has been confirmed that the average monthly salary and the salary satisfaction level among the working environment variables of elderly care facility employees have a positive correlation on the parameter of social support. Third, a partial mediation effect of social support has been confirmed in the effect that average monthly salary and the salary satisfaction level variables have on the quality of care service in the working environment of elderly care facility employees. Thus, this study actively reflects the social situation of an aged society and uses "Self-checking Management Measures" capable of suggesting the management direction for the elderly care facility to measure its service quality and proposes a method to improve the working environment of the elderly care facility employees.

• 정보화사회
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• s.98
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• pp.40-47
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• 1996

최근 사회 전반적으로 알고 있는 정보화사회의 구현은 광범위하고, 매우 포괄적이다. 잘 구현된 데이터베이스(Database)도 검색서비스환경, 네트워크환경 등 또 다른 환경이 지원하지 못하면 그 기능을 제대로 발휘하지 못하기 때문이다. 제한적이고 부분적인 기능지원은 상당한 부작용을 나타내거나 전체환경의 기능저하를 초래한다.

• Journal of Service Research and Studies
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• v.14 no.3
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• pp.60-78
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• 2024

Social Network Service(SNS) has fundamentally changed the scope, boundaries, and dynamics of social interactions, becoming an integral part of everyday social communication for individuals and significantly altering the decision-making processes of individuals and organizations. Although prior studies have agreed that individual motivations significantly affect travel experience sharing behavior on SNS, different motivations need to be further examined. Also, there is little empirical study that examines the relationships between social capital and motivations. To address these gaps, this study developed a research model to investigate how two types of social capital (i.e., bridging and bonding) influence individual motivations (i.e., self-enhancement and altruism motivations), which in turn contributes to travel experience sharing behavior on SNS. The online survey was conducted from March 3 to March 17, 2021, and 516 responses were included in the data analysis. Structural Equation Modeling was applied to test the hypotheses in a research model. This research provided a comprehensive exploration of the relationship between motivations and social capital, contributing to a better understanding of why tourists share their travel experiences on SNS.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.345-376
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• 2014

This study examined (1) what effect emotional labor has on an university library, focusing on (2) the relationship among a supervisor's emotional intelligence, the extent of social support and the level of library service on job performance. The survey period took place from 14 Oct. to 4 Nov. 2013. 533 librarians at 13 public and 28 private university libraries were included in the survey. Of the 533 surveys distributed, 529 were returned and used in the final analysis. SPSS Win 21.0 was used for statistical analysis, factor analysis, regression analysis and differential analysis. The survey also shows that a librarian's emotional labor affects emotional intelligence of supervisor, social support and library service level positively. This finding is not the case for the employees in the general service industry. Because the librarian is professional and manages stress better than general employees. This research suggest the following practical measures. Educational programs for librarian's emotional intelligence should be planned in order to improve library service.

• Journal of Korean Library and Information Science Society
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• v.43 no.2
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• pp.293-315
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• 2012

Recently there have been an increase in number of new library buildings and its users due to the demand of lifelong learning and cultural experiences of the local community and also the extension to their opening hours. At the same time there have been a growing number of problem users in local libraries. This seems closely associated with an increase in number of unemployment rates and their mental health issue. This causes a great challenge to the local libraries. in particular, to the front-line librarians. If these challenges are not dealt appropriately at all levels within the library organization the overall quality of services is likely to degrade leaving the general users dissatisfied and the staff adversely affected. Therefore in this study we propose a charter of library service and a library code of conduct to meet the aforementioned challenges and enhance the overall quality of library services.

• Journal of Digital Convergence
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• v.14 no.5
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• pp.39-46
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• 2016

The history of Social service is above 10 years. Owing to corresponding to the user's needs social services sector is expanding. And, to deal with them, the social delivery systems has been changed. Traditional social welfare delivery system is provided by public facilities and private facilities. On the other hand, Social Services is made up of the traditional social welfare delivery system and new delivery system which is composed of profit organizations and non-profit organizations. Considering this, Study attempted to compare the performance evaluation of supply type-profit and non-profit social service organizations. Performance evaluation method was applied to net income, except for expenditure in total revenue. Net income difference between profit organization non-profit organization was assessed by T-test. We conclude that the two population means are different at the 0.05 significance level. Looking in detail, the non-profit organizations were found to be higher than the non-profit organizations, labor costs, operating costs, facility cost and consumable costs, but part of the business expense costs, the non-profit organizations was higher than the profit organizations.

• Proceedings of the ESK Conference
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• 1995.04a
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• pp.15-15
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• 1995

90년대 중반에 이르러 세계는 정보화사회로의 진입이 예고되고 있으며21세기는 지 식과 정보로 이루어진 사이버스페이스(Cyberspace)가 지배하는 가상사회(Virtual Society), 그리고 나아가 가상세계(Virtual World)가 될 것이다. Cyberspace는 컴퓨터와 통신망을 통한 다양한 멀티미디어 정보통신 서비스에 의해 형성되는 가상의 공간을 의미한다. 이러 한 21세기 정보화사회의 특성은 사회적 그리고 기술적 Paradigm 변화의 추세와 속성이 변질되고, 정보사회의 변화에 대해 그 근간이 되는 21세기 정보통신기술은 각각 정보의 운반수단, 정보용량, 정보신호처리방식, 통신영역, 그리고 정보통신 자원 등의 영역에서 그 기준과 수준이 변화할 것이다. 본 논문에서는 21세기 사회의 변화에 적응하는 정보통신 기술의 진화 모델과 차세대 정보통신 기술의 예측항목들을 분석하여 지능화(Intelligent), 복합화(Multimedia), 개인화(Human) 등의 IMPH의 특성 요소를 정의 한다. 정보화사회에 있어서 인간 중심의 정보통신 체계(Human Oriented Information and Tele-communication Service System)는 인간의 성능과 특성에 가장 최적합한 서비스 기능 체계를 구축하기 위해서 인간의 각 정보통신 처리 영역인 Perceptual Processor, Cognitive Processor에 대한 구현 서비스들의 정의와 그와 관련하여 예측되는 연구 및 기반기술 과제를 기술한다. 또한, 광대역 멀티미디어 정보통신 서비스들의 형태, 응용, 정보 요소, 기술적인 대칭성과 연결형태 등을 분석하고 4단계로의 차세대 정보통신 기술의 연구개발 전략과 방안을 제시한다.

• Journal of Software Assessment and Valuation
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• v.15 no.2
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• pp.85-93
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• 2019

In an open, heterogeneous environment based on machine-to-machine (M2M) interactions, service selection is a critical issue and the concept of social trust can be applied to service selection so that IoT devices can make the best choice for interaction. In this paper, we propose a method for evaluating the trust level of the service and for estimating the QoS of the composite service using a profile created based on social trust relationship in IoT environment. As the service selection is made through quantitative evaluation, it is expected that the result of a more reliable service combination can be obtained.