• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.331-340
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• 2008

본 연구는 농협을 대상으로 정보시스템 사용자의 저항요인을 감소시키고 사용자의 만족을 제고시킬 수 있는 효율적인 운영방안을 모색하기 위하여 정보기술 특성 및 경영지원 특성이 사용자들의 저항에 미치는 영향관계를 알아보았으며, 그 연구결과는 다음과 같다. 첫째, 정보기술특성과 사용자 저항변수간의 분석결과에 의하면, 정보기술의 유용성과 용이성은 사용자저항과 부(-)의 관계가 발견되어 정보기술의 유용성과 용이성이 높을수록 사용자 저항은 감소한다고 할 수 있다. 따라서 정보기술의 유용성, 용이성은 사용자 저항에 중요한 영향을 미치는 변수임을 확인하였다. 둘째, 경영지원변수 중 경영자지원과 사용자 저항 간 분석결과에 의하면, 전혀 유의한 관계가 발견되지 않았다. 따라서 정보기술특성요인이 경영지원 특성요인보다 중요한 영향을 미치는 변수임 을 확인하였다. 본 연구의 결과는 농협이 CRM 시스템을 효율적으로 구축하고 운영하는데 있어 필요한 정보기술시스템의 특성에 관한 정보를 제공하였다는데 그 의의가 있다. 하지만 본 연구는 사용자 저항의 원인변수 중 정보기술특성 및 경영지원특성에 관한 변수만을 사용하였다는 한계점을 갖고 있다. 따라서 향후에는 보다 다양한 사용자 저항 영향요인들을 고려한 연구가 진행되어야 한다고 본다.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1997.11a
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• pp.259-287
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• 1997

오늘날 기업들은 정보기술의 빠른 발전에도 불구하고 관련 비용의 감소 대신 오히려 증가를 경험하고 있으며, 수용과 사용보다 정보시스템 오용과 거부가 더 흔하게 발생한다는 파라독스에 직면하고 있다. 이 때문에 정보시스템의 평가를 위한 많은 성공척도들이 학계 및 실무에서 제안되어 왔다. 그러나 기존의 성공척도들은 사용자 내면의 부정적 심리를 정확히 반영하지 못한다는 문제점을 지니고 있다. 따라서 본 연구에서는 기존의 성공척도와 상호보완적으로 쓰일 수 있는 새로운 성공척도로서 사용자 저항이라는 개념을 제시한다. 본 연구는 사용자 저항의 개념을 제시하고 저항의 영향요인들을 검증하며, 사용자 만족도 및 시스템 사용도와의 관련성을 확인하는데 목적을 두었다. 실증분석 결과 사용자 저항은 적극적 저항과 소극적 저항이라 부를 수 있는 두 차원으로 구성되었으며, 지각된 복잡성, 지각된 위험성, 지각된 유용성, 컴퓨터에 대한 자기효력이 정보시스템에 대한 사용자의 저항에 영향을 미치는 요인으로 나타났다. 그리고 저항의 영향요인과 시스템 사용도 및 사용자 만족도의 영향요인들은 일부 다른 것으로 확인되었다.

• The Journal of Society for e-Business Studies
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• v.17 no.4
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• pp.95-115
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• 2012

The e-Book market has rapidly grown as an innovative product which is mixed its traditional and technological characteristics. However, decreasing user resistance to the e-Book is very important to continually keeping up its market growth. Previous studies for user resistance have been studied as a negative barrier for various innovative products with importance of user resistance. Nevertheless, the factors for user' resistance to the e-Book field have not been found out considering both perceived value and switching cost. Especially, both innovative technology and user specifics should be considered when explaining user resistance to adopting e-Books. Thus, the purpose of this study is to understand the process for user resistance to the e-book and find out its antecedents with perceived value and switching cost at the same time. As a result, it appeared that triability, uncertainty and complexity affected perceived value and switching cost. The user-based antecedents like social norm and perceived value increased the effect of self-efficacy. Also, self-efficacy and perceived value decreased user resistance whereas switching cost increase user resistance to the e-Book perspective.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.205-217
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• 2010

IPTV Service was launched with great expectation, but it is having difficulty due to the low number of subscribers and contents. In addition, the study of IPTV is still in its infancy and most of previous studies are only focused how IPTV is adopted and spread. In this study, we defined that resistance is the users not tend to accept IPTV service, and analyzed factors affecting resistance which are Innovative characteristics, User characteristics, Service characteristics and proposed implications for IPTV service vitalization. The results that relative advantage, complexity, attitude of an existing product, contents, cost, innovativeness have significant effects on resistance to IPTV.

• Journal of Korea Society of Industrial Information Systems
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• v.12 no.5
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• pp.86-97
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• 2007

For continuous growth and diffusion of internet banking, it is important to investigate user resistance factors to internet banking. This study investigates the effects of individual characteristics, characteristics of internet banking and service quality factors on user resistance to internet banking. Individual characteristics include self-efficacy of computer, self-efficacy of internet banking, attitude to change, and innovative attitude. Characteristics of internet banking include relative advantage, compatibility, complexity, and perceived risk. Service quality was classified as 5 dimensions of SERVQUAL. The results of this study showed that self-efficacy of computer, self-efficacy of internet banking, compatibility, responsiveness, complexity, perceived risk, reliability and empathy had a significant effect on user resistance to internet banking.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.4
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• pp.191-200
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• 2017

Smart work is an alternative form to enable seamless business collaboration without time and space limitations using ICT. However, smart work implementation has not produced tangible achievements and sometimes has resulted in failure. This study examined users' resistance against smart work, which is regarded as one of the most important elements for the successful implementation of smart work. The study classified elements which cause users' resistance into the work's innovative characteristics and the user characteristics based on the model of innovation resistance. It also set the degree of freedom in spatial and temporal dimension as moderating factors. This empirical research results showed that low work efficiency, unfavorable evaluation methods, and high degree of satisfaction in the way of working affected smart work users' resistance. In addition, temporal freedom had a moderating effect on the relationship between users' characteristics and their resistance. On the contrary, spatial freedom affected the relationship between their works' innovative characteristics and their resistance. The study results suggest that organizations need to set up business processes and evaluation methods first to adopt Smart work successfully.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.278-285
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• 2008

기술발전에 따른 혁신제품 및 서비스에 대한 연구는 유용성과 편의성을 중심으로 그 수용 및 저항을 서로 다른 관점에서 보아왔다. 그러나 소비자 혹은 사용자들이 느끼는 혁신제품 및 서비스에 대한 태도와 평가는 수용하려는 측면과 저항하려는 측면이 동시에 작용하며 그 결과로서 사용의도 혹은 구매의도가 결정된다고 볼 수 있다. 이에 본 연구는 혁신제품 혹은 서비스가 갖는 다양한 속성을 기술수용모형(TAM: Technology Acceptance Model) 에서의 지각된 유용성(Perceived Usefulness) 과 지각된 편의성 (Perceived Ease of Use) 개념을 사용자 지각에 기초하여 상대적 이점, 유용성, 편의성, 기술혁신성, 사용법의 변화 인식, 위험지각 등으로 구체화하고 각각의 개념이 수용적 태도와 저항에 미치는 영향을 분석하였다. 아울러 수용적 태도와 저항이 사용의도에 미치는 영향력을 동시에 분석 및 비교하였다. 연구에서 얻어진 결과를 중심으로 혁신제품에 대한 소비자 중심의 관리적 시사점도 제시하였다.

• Informatization Policy
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• v.21 no.1
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• pp.77-98
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• 2014

The Korean government has been promoting the establishment of comprehensive information systems as one of supports for preschools' administration. This support is expected to enhance the efficiency of preschool education support systems and to improve the quality of educational services. The gap between government's expectation on an introduction of the information system and preschool educators' expectations has also been an issue in deploying this new system. This study identifies user resistance factors for comprehensive preschool administration assistance systems' deployment. We find that the performance expectancy, social influence, effort expectancy, and the psychological cost of user resistance have impacts on the user resistance. When these factors related resistance are resolved in the process of systems' deployment, active participation in these systems by preschool educators would be increased.

• Proceedings of the Korea Contents Association Conference
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• 2017.05a
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• pp.467-468
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• 2017

본 연구에서는 모바일 지능형 개인비서 서비스의 음성 사용자 인터페이스(Voice User Interface, VUI) 사용에 있어서 혁신저항요인을 연구한다.

• Information Systems Review
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• v.11 no.3
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• pp.125-146
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• 2009

The emergence of open source software(OSS) with its most prominent advantages creates a vast interest among practitioners. A study on Linux, the most well-known OSS, estimated that it would cost as 5.4 billion Euros taking over 73,000 person-years if it had been developed by conventional means. However, Linux has achieved only 0.65 percent of the operating system market for individual users while Microsoft windows family counts for nearly 90 percent of the market. Much of the effort being spent in the development of OSS is going to waste and potential value that OSS can bring to users is not being realized. Adoption of OSS is often accompanied by the discontinuance of existing software that is already in place. If users resist changing, they may not adopt OSS. Using the case of Linux, this study examines user resistance to change from the commercial operating software to the free operating system. This study identifies six sub-types of switching costs (uncertainty, emotional, setup, learning, lost benefit, and sunk costs) and tests their effects on user resistance to change based on a survey of 201 users. The results show that user resistance to change has a negative impact on the adoption of OSS. Further, this study shows that uncertainty and emotional costs have significant effects on user resistance to change. Beyond previous research on technology adoption, this research contributes towards an understanding of the switching costs leading to user resistance to change and offers suggestions to OSS practitioners for developing strategies to improve the adoption of OSS.