• Journal of Internet Computing and Services
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• v.6 no.2
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• pp.141-152
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• 2005

Many organizations have been recognizing the necessity of workflow automation technologies according to the rapid expansion of business process oriented applications, such as enterprise resource pianning, customer relationship management, electronic approval management, and so on, Thus, they have started adopting workflow management systems as an essential technological solution for their workflow processes, However, we need some technological extensions and improvements on them in order to accommodate a new type of workflow processes, which is called cross-organizational global workflow processes that require a certain level of collaborations between the organizations engaged in the global workflow processes, Fragment-driven workflow modeling methodology is a Bottom-Up methodology composing a global workflow by defining each organization's own activities, which is called a fragment through a realtime cooperative system. The approach is able to not only simplify the modeling work but also keep each organization's independence in modeling a global workflow, In this paper, we describe the fragment-driven workflow modeling methodology and realize the methodology through the implementation of a cooperative swimlane workflow modeling system.

• Information Systems Review
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• v.14 no.1
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• pp.37-65
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• 2012

This research aims to design and analyze a ubiquitous customer relationship management system based on near field communication which can be applied to stores in off-line environment. The existing customer relationship management system has been used mainly for stores in off-line environment to issue a royalty card, to stamp a seal on the purchase goods, and to manage the history of customers' visits and purchases. But, the existing system has two weaknesses; it makes difficult for a store manger not only to acquire a wealth of customer data but also to systematically manage the acquired data. In particular, the effectiveness and efficiency of the royalty card are questioned when a customer makes purchases in the store in that the customer frequently does not carry it or loses it. So, this research suggests a ubiquitous customer relationship management system where a tag for near field communications is attached to a store in off-line environment; a store manager can collect and manage easily customer's dada and customers can seamlessly acquire store's information. To do this, this research conducts the followings. First, we review the previous researches of customer relationship management to examine the concept of ubiquitous customer relationship management. Second, from the examination, we draw the factors to be considered in ubiquitous customer relationship management system based on near field communication. Third, we propose a scenario where the suggested system is used. Fourth, we analyze the participants' values and the process that will be used for the suggested system. Finally, we discuss the possibility of the application of this system to real business environment from various viewpoints.

• Journal of the Korea Society of Computer and Information
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• v.10 no.3 s.35
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• pp.319-329
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• 2005

Rapid business and technology changes drive many organizations to seek better solutions and many of them believe that Information Technology is an essential tool to cope with turbulent environment. Companies began to think ERP system as an effective alternative for IT-based process innovation and integrated information system. But each ERP system has a specific business model and technical structure, unlike in-house developed systems. Moreover implementation of ERP system accompanies transformation of business processes at company level including radical changes in information technology. Therefore, to implement ERP system successfully appropriate and careful selection of ERP system which is adequate for company's objectives and environment must be considered. In this research, four types of changes expected by ERP implementation were suggested. Each type of changes was determined by desired level of changes in business process and information technology.

• The Journal of Information Systems
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• v.17 no.4
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• pp.321-340
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• 2008

Collaborative planning, forecasting and replenishment (CPFR) is the most recent successful management initiative that provides supply chain collaboration. By adopting CPFR, companies can dramatically improve the effectiveness of supply chain. The CPFR process has three major sub-processes; planning, forecasting and replenishment, which are formed by a number of steps. Despite the existence of a detailed and comprehensive process model, which is published by the Voluntary Interindustry Commerce Standards Association, in practice CPFR can take a number of different forms. Therefore, this research suggests that business process management system (BPMS) can be utilized as a base system on which a CPFR is consistently constructed and implemented, regardless of a number of its possible forms. We illustrate how a CPFR protype is implemented by using a BPMS and then describe how the prototype is agilely extended to adopt a variety of changes of CPFR collaboration process.

• Journal of Korea Society of Industrial Information Systems
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• v.11 no.5
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• pp.198-206
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• 2006

It is a time honored value proposition that in rapidly changing business environment, only proactive and active companies will survive. Enterprise resource planning(ERP) system has been a competitive necessity. However, small and medium companies in Korea still need practical guidelines regarding on successful ERP implementation, especially in process issue identification and business goal setting. This case study investigates how Secui.com as an information security company founded in 2000 implemented an ERP system from the strategic perspective. Also it proposes the guidelines of how to establish an information system infrastructure and realize the benefits of IS-based management by ERP implementation.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.1
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• pp.725-732
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• 2016

To develop large-scale complex systems, many organizations have attempted to improve the processes specified in systems engineering (SE) and project management (PM) by adopting CMMI (Capability Maturity Model Integration). On the other hand, most domestic organizations that already acquired CMMI level 3 have focused on SE&PM practices while providing less investment in building up the environment for institutionalizing those processes. In such organizations, the process maturity without advancing to institutionalization can be neither enhanced nor maintained. To resolve the problem, the following remedies can be suggested. A standard process should first be defined to meet the business mission of the organization and to carry out the process successfully, the people should be properly trained and the appropriate tools be provided. In this study, a maturity model to accomplish institutionalization was examined based on the aforementioned P-P-T (Process-People-Tool) concept. The model proposed would be useful in developing strategies and plans for process institutionalization when the organizations are in the preparation stages for a CMMI certificate or have already acquired one.

• Proceedings of the Korea Information Processing Society Conference
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• 2003.11c
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• pp.1691-1694
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• 2003

최근 여러 기업과 단체들은 전자상거래 관련 분야에 대한 연구개발을 활발하게 진행하고 있다. 새로운 비즈니스 프로세스가 제안되고 있으나 상거래 변화에 동반되어야 하는 물류 부분에 대한 연구는 상대적으로 미흡하였다. 구체적으로 화주와 운송업체의 물류정보를 통합 관리하고 거래 상대를 중개하는 중개 시스템에 대한 연구가 필요하다. 본 논문은 화주와 운송업체에게 거래 상대를 연계하는 물류정보 중개 시스템을 소개하고 중개 에이전트를 제안한다. 제안된 중개 에이전트는 화주와 운송업체의 요구사항을 가능한 만족하면서도 빠른 시간 내에 거래 상대를 찾기 위하여 휴리스틱 방법을 이용한다.

• The KIPS Transactions:PartD
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• v.13D no.2 s.105
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• pp.191-198
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• 2006

Many enterprises have introduced workflow to enhance work efficiency and support effective work processes in their various work environments. Recently, Business Process Management(BPM), an extension of workflow, is spotlighted in enterprise software markets Although woklflow plays an important role in Business Process Managements, researches in workflow are mostly concentrated on temporal constraints which finds exact execution sequences for complicated jobs. On that reason, majority of workflow scheduling has concentrated on modeling of various resources which should be handled and the interest for workflow scheduling under constraints related to resources is rather unsatisfactory In this paper we presents the Transformation Template based on Concurrent Transaction Logic(CTR) which is suitable for scheduling workflows with resource allocation constraints, and the logical framework. The Transformation Template consists of a Workflow Transformation Template and a Constraint Transaction Template. Especially the Transformation Template can be conveniently used to logically represent new workflows under the existing resource allocation constraints.

• Information Systems Review
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• v.9 no.1
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• pp.215-231
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• 2007

The Balanced Scorecard is known as an integrated performance management framework that helps enterprise to translate strategic objectives into relevant performance measurement within an organization. In recent years, the importance of framework development, implementation and deployment of Balanced Scorecard and Strategic Enterprise Management system have realized its value in public sectors performance management systems. However, the public domains can be characterized as non-profit organizations involving diverse stakeholders which may provoke obstacles to proper implementation. This paper offers an insight into strategic performance management systems design and implementation in Ministry of Information and Communication in Korea. The paper evaluated a number of key guidelines to understand the complexity of strategic performance management design and implementation to be successful in delivering strategic goals in public sector.

• Archives of design research
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• v.18 no.2 s.60
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• pp.59-68
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• 2005

This research suggests the direction realizing design business which means that designers overcome traditional role of passive design development and pursue active and subjective design development and eventually accomplish high profit by various sources except design development fee. For this, designers should be able to suggest highly successful design alternatives not by performing subjective aesthetic process but objective and scientific design development process through market-oriented information seeking, scientific design development and effective design management etc. In addition, designers should cultivates design business mind maximizing profit by various sources such as royalty, management fee and commission fee through exercising ownership, or participating distribution process and for outsourcing tasks. Regarding companies' side, they need to overcome existing manufacturing-based business paradigm focusing on rather material development, R&D, facility establishment than design or marketing, and to build design-centered business management system which menas the prior investment in design including needs identification of consumers.