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A Case Study on BPM based Strategic Performance System Design and Implementation in Korean Ministry of Information and Communication  

Lee, Jung-Hoon (Graduate School of Information, Yonsei University)
Lim, Jong-Ho (OpenTide Korea)
Publication Information
Information Systems Review / v.9, no.1, 2007 , pp. 215-231 More about this Journal
Abstract
The Balanced Scorecard is known as an integrated performance management framework that helps enterprise to translate strategic objectives into relevant performance measurement within an organization. In recent years, the importance of framework development, implementation and deployment of Balanced Scorecard and Strategic Enterprise Management system have realized its value in public sectors performance management systems. However, the public domains can be characterized as non-profit organizations involving diverse stakeholders which may provoke obstacles to proper implementation. This paper offers an insight into strategic performance management systems design and implementation in Ministry of Information and Communication in Korea. The paper evaluated a number of key guidelines to understand the complexity of strategic performance management design and implementation to be successful in delivering strategic goals in public sector.
Keywords
Balanced Scorecard; Public Sector; Business Process Management; Case Study;
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