• The Journal of the Korea Contents Association
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• v.17 no.9
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• pp.418-425
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• 2017

The purpose of this study was to develop and validate the communication ability scale of the members in the youth counseling organization. The subjects were 131 counselors, social workers, and managers working in youth counseling and welfare centers and exploratory factor analysis and correlation Analysis was performed by using SPSS 12.0 and Confirmatory factor analysis was performed using the AMOS 20.0 program for Scale Validation. As the result, it was to validate and consist of 2 factors as 8 official communication questions and 8 informal communication questions. The reliability of the total 14 questions was secured through internal consistency. In order to confirm the validity of this scale, It analyzed the correlation with another interpersonal communication ability scale. It is expected that the developed scale in the research will help to carry out research related to communication in children and adolescents related counseling institutions.

• Journal of the Korean Society for information Management
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• v.23 no.2
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• pp.207-227
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• 2006

This study aims to examine online students' informal information seeking behavior during their loaming process and online loaming environments to support their informal information needs. The participants of the study were 29 online students in the Professional Development Studies of Rutgers University. Data was collected by the questionnaire and was analyzed with content analysis and descriptive statistics. This study focuses on when and why online students need human interaction to solve their learning problems and how they communicate with others to meet their informal information needs. Moreover, how online students think about their personal communication opportunities and the functions of their online learning system to support their loaming problems is also examined. Finally, online students suggest the ways to effectively support personal communication needed during learning process in online teaming systems. Based on the findings of this study, a few considerations are suggested in conclusions.

• Korean Security Journal
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• no.58
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• pp.137-154
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• 2019

Conflict management within a police organization is one of the most significant areas from the organization management point of view. This study aims to explore procedural entrepreneurship of police mangers when they face difficulties in their workplaces. Adopting a case study strategy, this study examines real cases from three police agencies from Japan, the US, and South Korea. Interviewing police officers from theses different countries, six main themes are identified: (1) the pervasiveness of hierarchical authority, (2) procedural conflict, (3) organizational cultures, (4) the origin of their values and assumptions, (5) characteristics of the strategy, and (6) organizational learning. Research findings pointed out that there were more similarities than differences among the three cases, such as the pervasiveness of hierarchical authority, the significance of informal networks, and characteristics of informal networks. The main finding was that police managers used informal networks in order to overcome the procedural conflicts regardless of their nationality. All the participants relied on informal communications to raise the adaptability and survivability of their organizations. It was found that the Asian culture and American culture respectively permeated the three police agencies, supporting the role of informal networks in the formal organizations. This presents a paradox which well reflects the reality of organizations: informality within formality.

• Journal of Digital Convergence
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• v.20 no.3
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• pp.27-34
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• 2022

In this study, the practical implementation process and performance of cooperation were analyzed by analyzing the cases of collaboration to resolve conflicts related to the installation of military facilities in the cultural heritage protection zone in P city. In addition, through this, factors affecting collaboration were derived. The collaboration case within the cultural heritage protection area of P city, the subject of this study, is an excellent case of collaboration, and in-depth interviews were conducted with the participants in the collaboration. Through these in-depth interviews, the background, collaboration process, performance and success factors of the collaboration task within the P city cultural heritage protection area were examined. The success factors of cooperation related to the installation of military facilities in the cultural heritage protection zone of P city were derived as follows. First, it is important to form a consensus for collaboration, and for this, it is very important to have a common goal of community development. Second, support at the institutional level is essential to successfully induce collaboration. Not only the head of the institution, but also the middle managers need interest in collaboration and various support for it. Third, formal and informal communication between collaboration participants is very important. For collaboration, formal as well as informal communication are important. Through these results of this study, it is judged that it can contribute to inducing collaboration in the local community in the future.

• Knowledge Management Research
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• v.23 no.2
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• pp.169-192
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• 2022

With the spread of Internet personal broadcasting service, the number of personal broadcasting hosts (BJs: Broadcasting Jockeys) and viewers is increasing, and immediate communication between them is also actively taking place. This study examines whether the mechanism to suppress deviant behavior of BJ works effectively and how viewers interacting with BJs affect the intentions of deviant behaviors of BJs. Through the structural equation model, the effect of formal and informal sanctions of deterrence theory on BJs' intention of deviant broadcasting through their policy compliance attitude was investigated. The moderating effect of social pressure on the relationship between BJs' policy compliance attitude and their deviant broadcasting intention was confirmed. A total of 234 data were analyzed by surveying Africa TV BJs. As a result of the analysis, it was found that informal as well as formal sanctions increased the BJs' attitude toward policy compliance. However, it was confirmed that the social pressure perceived by BJs from Internet personal broadcasting viewers reduced the effect of policy compliance attitudes on reducing deviant broadcasting intentions.

• Journal of Digital Convergence
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• v.19 no.1
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• pp.285-293
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• 2021

Politics and conflicts within organizations are natural phenomena found in any type of organization, affecting organizational outcomes and output variables. Nevertheless, there are not many previous studies on politics and conflict within nursing organizations. Therefore, in this study, we would like to analyze how the internal politics and conflicts, which have been excluded from the previous studies related to nursing organizations, affect the quality of communication between nurses. Data were collected from 310 nurses in an university hospital. Using SPSS21, the data were analyzed by descriptive statistics, Pearson's correlation analysis, and multiple regression analyses. As results of the analyses, the organizational politics and relationship conflict have negative effect on the quality of vertical and horizontal communication, and task conflict has a positive effect on them. Organizational politics and relationship conflict have negative effects on quality of formal communication. Organizational politics and conflicts did not significantly affect the quality of informal communication. These results suggest that active, managerial efforts should be executed to overcome the negative effects of organizational politics and emotional conflicts among nurses. Furthermore, empirical research on organizational politics and conflicts within nurses organizations should be expanded.

• Journal of Digital Convergence
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• v.14 no.5
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• pp.1-10
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• 2016

New systems and management strategies have been successfully settled in order to be linked to enhancing organizational performance internalization process. The most successful methods for internalization are training and communication strategies. However, the organization must be supported by trust and cooperation cultures for successful education and communication. In this study, we measured the degree of internalization of organized vision, and core values. And then, a successful convergence business strategy internalization plan was presented. Strengthening training plan, communication strategies and management strategies must be internalized in parallel with seeking a change of organizational culture. First, iterative learning is very effective in order to strengthen education and management strategies through talking frequently. Second, chief executive officer should pay attention to communication with employees for the internalization. Finally, in order to change the organizational culture, organizational leaders will establish strategic plan to build open and collaborative culture among colleagues and quantitative and qualitative expansion of the human network.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.5
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• pp.485-494
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• 2020

This study analyzed the relationship between communication perception and job performance in general hospital nurses in order to provide basic data for efficient personnel and hospital management. For this purposes, data were collected from August 5 to 23, 2019, targeting 392 nurses from 14 general hospitals in Gwangju and Jeonnam and t-test, variance analysis, post hoc analysis, Correlations analysis and multi-regression analysis were conducted. In analyzing the differences between demographical and health characteristics and job performance, there were statistically significant differences in age, working years, salary, satisfaction, locations, health status, health education, chronic diseases and depression. In respect to communication perception and job performance of nurses, age of 30 and job satisfaction (moderate satisfaction and dissatisfaction) had a negative effect, locations had a positive effect, and horizontal communication had the greatest effect on job performance. There was a relation between downward, informal and upward communication and job performance, and the determination coefficient was 45.2%. Based on these results, this study suggested that for higher job performance, we should improve working environment, enhance job satisfaction, organize nursing organization culture with active horizontal, downward, informal and upward communication and develop an efficient personnel management system.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.30 no.2
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• pp.78-85
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• 2022

항공교통관제사와 조종사 사이의 의사소통은 항공기 운항 안전에 있어서 매우 중요한 요소이다. 국제민간항공기구(ICAO)는 민간항공운송산업의 발전과 안전 도모를 위해 조종사 영어자격능력 시험을 의무사항으로 규정하고 있다. 왜냐하면 조종사의 우수한 의사소통능력은 비상상황 또는 비정상상황을 즉각적으로 대응할 수 있는 매우 필수적인 능력들 중 하나이기 때문이다. 대한민국 국토교통부는 2006년부터 ICAO EPTA 시험을 민간항공운송에서 조종사 의무자격시험으로 법적으로 규정하고 산하기관인 교통안전공단을 통해 시험을 주관하고 있다. 본 연구는 EPTA 시험에 응시하는 응시자의 시험에 대한 신뢰성을 증진시키고 시험제도의 발전방안을 모색하고자 하였다. 이를 위해 본 연구는 첫째, EPTA 시험제도와 관련한 이론적 배경을 고찰하였다. 둘째, EPTA 시험제도의 국내에서 정착 및 발전과정을 살펴보았다. 셋째, EPTA 시험제도의 신뢰성증진 및 발전방안 모색을 위해 총 15명의 항공전문가들을 대상으로 질적 연구를 수행하였다. 본론의 질적연구를 통해 연구자들은 국외 ICAO 공식 인증 EPTA 시험결과와 국내 교통안전공단이 주관하는 EPTA 시험결과를 바탕으로 교차응시에 따른 EPTA 등급을 비교·분석할 수 있었으며 시험응시자들에 대한 인터뷰를 통해 국내 EPTA 시험 발전을 위한 개선방안을 도출하였다.

• CRM연구
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• v.3 no.2
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• pp.21-41
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• 2010

The current research was conducted to examine the factors that affect outsourcing performances, and further investigate whether a discrepancy in performance exists between the medical institutions and hotel service institutions. The study surveyed both medical and hotel administrators for approximately two months, who managed outsourcing tasks. Total of 325 responses out of 350 distributed were collected. However, due to inadequate responses, six responses were excluded, amounting to total of 319 (155 medical institutions, 164 hotels) valid responses included in the final analysis. First, the informal outsourcing relationships between representatives of outsourcing service seekers and providers did not appear to have significant effects in terms of the levels of trust in neither medical institutions nor hotel industries. However, the relationships affected outsourcing degrees exclusively in medical institutions, showing the disparity between the two service institutions. This was explained due to the continuing long term efforts required to establish an informal relationship in medical institutions. Second, communication was shown to have positive effects on levels of trust in both medical institutions and hotel industries. This indicates a prominent outsourcing trait that emphasizes the significance of mutual cordial communication that contributes to establishing positive relationships. Third, opportunistic behavior of the outsourcing service providers appeared to negatively affect the levels of trust as well as outsourcing degrees for both medical and hotel industries. Therefore, opportunistic behaviors were found to have more tendencies to causing tension and discomfort rather than creating a relationship based on mutual credibility or conviviality. Fourth, the effect of service infrastructures on the level of trust did not appear to be significant on medical institutions, while showing positive influence on hotel industries. Additionally, service infrastructures were found to positively influence the outsourcing performance levels for both sectors. Fifth, trust between outsourcing service seekers and providers did not appear to have noticeable impact on the outsourcing degrees for either institution. On the contrary, trust appeared to have positive impacts on performance for both institutions. This further indicates that, when engaging in outsourcing, strengthening relationships through mutual partnership with outsourcing entities rather than establishing contractual relationships leads to improving the reciprocal trust, which in turn improves work results. Lastly the outsourcing degree of service seekers appeared to have positive impact on the outsourcing performance for both medical institutions and hotel industries, indicating the causal relationship between the affectability of outsourcing degrees and the following performance results.